I have 17 counselors. When one of them send out a msg and if there is a response from the customer, now someone from the group is picking that. Can I get it specifically to the sender itself. If yes, how can i activate it??
Is it possible to configure the dashboard to refresh automatically at a specified interval, such as every five minutes? This would allow for continuous monitoring of open conversations and other relevant metrics by displaying the dashboard on a dedicated monitor.
As, I have alredy taken a number into Meta Whatsapp cloud API, If i take another number can it be integrate with meta with same profile if i connect through WATI. As , I want to keep both the numbers
Hi. I’m sorry you had to wait so long for a response from us. Yes! Once you have verified your business on Facebook Business Manager you can have up to 25 numbers with different providers.
Can we create a flow of messages that's duration based? For example, from the time a customer is added as a contact, I want to send them timely messages say for example: First message within 1 hour of adding the contact Next message after 3 days Next message to be sent 7 days after the previous message in this automation was sent Next message to be sent 5 days after the previous message in this automation was sent and so on?
Sorry you had to wait so long to hear from us. Yes. This is called a sequence. Please refer to this tutorial: ua-cam.com/video/zJ-HsWC9yLc/v-deo.html&lc=UgyKQCLpdIb7yo4ox8x4AaABAg
@@narender-apexmedia8821 Hi. Thanks for reaching out. WATI can be integrated with your favorite CRM tool. Please refer to this link for more www.wati.io/integrations
Yes, you can keep your clients' data confidential with your employees while using Wati. Here are a few ways to do this: Create different user accounts: You can create separate user accounts for each of your employees and set different access levels based on their roles and responsibilities. This will help ensure that each employee only has access to the data that they need to perform their tasks. Use message templates: You can create message templates that contain standardized responses to common customer queries. This will help ensure that your employees are providing consistent and accurate information to your customers without disclosing any confidential information. Monitor and audit user activity: You can monitor and audit user activity within Wati to track any unauthorized access or use of customer data. This will help you identify and address any security breaches or policy violations. Train employees on data privacy and security: You can provide training and guidelines to your employees on data privacy and security best practices. This will help ensure that your employees are aware of the importance of protecting customer data and are following the necessary procedures to keep it confidential. Overall, by implementing these best practices, you can use Wati to communicate with your clients while keeping their data confidential and secure from your employees.
Can we integrate wati with react if so can you provide any doc link or tutorial so that we can refer this I want to add wati in my application so please reply back
Yes. Customers can block or report your number. However, to avoid chances of customers blocking your number, we recommend that you send messages to only opted-in Contacts and ensure that you provide a way for your contacts to opt out of messages using a keyword such as "STOP". Wati provides a way for you to set up opt-out with each message.
Hi I have 8 students councilor in my my company, if students messages me can I assign a particular student councilor for a particular student . through out the period
If you have a team of student counselors in your company, you can assign a particular counselor to a specific student in WhatsApp Business by using the Labels feature. Here are the steps to do this: Open WhatsApp Business and go to the chat with the student. Tap on the three dots in the top right corner and select "Labels." Choose the appropriate label that corresponds to the student counselor you want to assign to this student. If the label you need is not available, you can create a new label by tapping on "New Label" at the bottom of the screen. Once you've assigned a label to the chat, you can filter your chats by labels in the "Chats" tab to quickly find all conversations assigned to a particular counselor. By using labels, you can easily keep track of which student is assigned to which counselor throughout the period. You can also use labels to organize your chats based on different criteria, such as the status of the inquiry, the urgency of the message, or any other category that is relevant to your business.
Yes, you can send bulk messages with individual customer names using Wati. This is commonly known as "personalization" and can greatly improve the effectiveness of your messages by making them more relevant and engaging to each recipient. To send personalized messages with Wati, you can use variables or placeholders in your message templates that will be replaced with the recipient's name or other relevant information. For example, you can use the variable {{firstName}} to include the recipient's first name in the message. Here's an example of how to send a personalized message using Wati: Create a message template with the variable {{firstName}}, such as "Hi {{firstName}}, thanks for subscribing to our newsletter!" Import your list of customers and their details, including their first names, into Wati. Create a broadcast message campaign and select your message template. Wati will automatically replace the {{firstName}} variable with each recipient's first name, resulting in a personalized message for each recipient. It's important to note that some messaging platforms have restrictions on the number of personalized messages you can send in a given period, so make sure to check the platform's policies before sending bulk personalized messages. Additionally, it's always a good practice to obtain your customers' consent before sending them any marketing or promotional messages.
I have two, three WhatsApp number Where are you ? we communicate with the customer, is there a solution where all the conversation comes in same WATI dashboard ?
No. Unfortunately, you can only map 1 WhatsApp number to a Wati account, while multiple agents can chat with your contacts through that single number from the Wati Web Portal or the app.
Wati provides analytics and reporting features that can help you track the performance of your messaging campaigns, including metrics such as message delivery, open rates, and click-through rates. However, Wati does not directly provide information on the revenue generated from your messaging campaigns. To track the revenue generated from your messaging campaigns, you may need to integrate Wati with a third-party analytics or tracking tool such as Google Analytics, Mixpanel, or Kissmetrics. These tools allow you to track the behavior of your customers and measure the impact of your marketing campaigns on your business revenue. By integrating Wati with a third-party analytics tool, you can track the revenue generated from specific messaging campaigns or customer segments, and use this data to optimize your messaging strategy and improve your business results. Overall, while Wati does not directly provide information on the revenue generated from your messaging campaigns, it can be used in conjunction with third-party analytics tools to help you track and measure the impact of your messaging campaigns on your business revenue.
Wati's customer support team may not have Tamil speaking representatives available at all times, but we do offer support in multiple languages including English, Spanish, and Portuguese. If you prefer to communicate in Tamil, you can send us an email at hello@wati.io and let us know about your requirements or questions. We'll do our best to provide you with the assistance you need, either through written communication or by arranging a phone call with a Tamil-speaking representative if necessary. We're committed to providing excellent customer service and support to all of our customers, regardless of the language they speak. So please don't hesitate to contact us if you have any questions or concerns.
I have 17 counselors. When one of them send out a msg and if there is a response from the customer, now someone from the group is picking that. Can I get it specifically to the sender itself. If yes, how can i activate it??
Is it possible to configure the dashboard to refresh automatically at a specified interval, such as every five minutes? This would allow for continuous monitoring of open conversations and other relevant metrics by displaying the dashboard on a dedicated monitor.
As, I have alredy taken a number into Meta Whatsapp cloud API, If i take another number can it be integrate with meta with same profile if i connect through WATI. As , I want to keep both the numbers
Hi. I’m sorry you had to wait so long for a response from us. Yes! Once you have verified your business on Facebook Business Manager you can have up to 25 numbers with different providers.
Can we create a flow of messages that's duration based?
For example, from the time a customer is added as a contact, I want to send them timely messages say for example:
First message within 1 hour of adding the contact
Next message after 3 days
Next message to be sent 7 days after the previous message in this automation was sent
Next message to be sent 5 days after the previous message in this automation was sent
and so on?
I would like to know this too @wati
This tool is very basic. Not worth it
It does not even track sales coming from their tool
Sorry you had to wait so long to hear from us. Yes. This is called a sequence. Please refer to this tutorial: ua-cam.com/video/zJ-HsWC9yLc/v-deo.html&lc=UgyKQCLpdIb7yo4ox8x4AaABAg
@@narender-apexmedia8821 Hi. Thanks for reaching out. WATI can be integrated with your favorite CRM tool. Please refer to this link for more www.wati.io/integrations
can I display my business name without the green tick buc my business not authorized yet. Also can I send messages thought wati to a non numbers
in broadcast messages customer need to be save our number then only can revived our messages in broadcast messages
Hey, I want to download all the chats of my agent in a single sheet for QC can you please let me know how can I do this?
Can I get my customer's messages to our application. So, that I can use it for our business.
Can i Video Call or audio call through wati and also can i send direct Hi msg through it because everytime i have to send a template
Is there anyway we can keep our customer details confidential with our employees.?
Yes, you can keep your clients' data confidential with your employees while using Wati. Here are a few ways to do this:
Create different user accounts: You can create separate user accounts for each of your employees and set different access levels based on their roles and responsibilities. This will help ensure that each employee only has access to the data that they need to perform their tasks.
Use message templates: You can create message templates that contain standardized responses to common customer queries. This will help ensure that your employees are providing consistent and accurate information to your customers without disclosing any confidential information.
Monitor and audit user activity: You can monitor and audit user activity within Wati to track any unauthorized access or use of customer data. This will help you identify and address any security breaches or policy violations.
Train employees on data privacy and security: You can provide training and guidelines to your employees on data privacy and security best practices. This will help ensure that your employees are aware of the importance of protecting customer data and are following the necessary procedures to keep it confidential.
Overall, by implementing these best practices, you can use Wati to communicate with your clients while keeping their data confidential and secure from your employees.
if i have 10 whatsapp number in 10 shop . how can i manage all of then togather?
I also manage a few companies, all with different numbers, details and set ups required. Can I use it for this purpose on an interface?
've a retail outlet of baby products and I've almost database of 20,000+ customers. Is it possible with the 'GROWTH' plan?
Yes, You can broadcast to 20,000 contacts with the Growth Plan.
If buying a Growth plan means per day broadcast message limit? @@Wati_io
Can we integrate wati with react if so can you provide any doc link or tutorial so that we can refer this I want to add wati in my application so please reply back
Hi. Thanks for reaching out. Please refer to this page for integrations www.wati.io/integrations/.
bro did u get it?
the link is not valid rn
When i send a broadcast, can a customer block or report my number?
Yes. Customers can block or report your number. However, to avoid chances of customers blocking your number, we recommend that you send messages to only opted-in Contacts and ensure that you provide a way for your contacts to opt out of messages using a keyword such as "STOP". Wati provides a way for you to set up opt-out with each message.
Hi
I have 8 students councilor in my my company, if students messages me can I assign a particular student councilor for a particular student . through out the period
If you have a team of student counselors in your company, you can assign a particular counselor to a specific student in WhatsApp Business by using the Labels feature. Here are the steps to do this:
Open WhatsApp Business and go to the chat with the student.
Tap on the three dots in the top right corner and select "Labels."
Choose the appropriate label that corresponds to the student counselor you want to assign to this student.
If the label you need is not available, you can create a new label by tapping on "New Label" at the bottom of the screen.
Once you've assigned a label to the chat, you can filter your chats by labels in the "Chats" tab to quickly find all conversations assigned to a particular counselor.
By using labels, you can easily keep track of which student is assigned to which counselor throughout the period. You can also use labels to organize your chats based on different criteria, such as the status of the inquiry, the urgency of the message, or any other category that is relevant to your business.
Can we send bulk messages by customer individual name?
Yes, you can send bulk messages with individual customer names using Wati. This is commonly known as "personalization" and can greatly improve the effectiveness of your messages by making them more relevant and engaging to each recipient.
To send personalized messages with Wati, you can use variables or placeholders in your message templates that will be replaced with the recipient's name or other relevant information. For example, you can use the variable {{firstName}} to include the recipient's first name in the message.
Here's an example of how to send a personalized message using Wati:
Create a message template with the variable {{firstName}}, such as "Hi {{firstName}}, thanks for subscribing to our newsletter!"
Import your list of customers and their details, including their first names, into Wati.
Create a broadcast message campaign and select your message template.
Wati will automatically replace the {{firstName}} variable with each recipient's first name, resulting in a personalized message for each recipient.
It's important to note that some messaging platforms have restrictions on the number of personalized messages you can send in a given period, so make sure to check the platform's policies before sending bulk personalized messages. Additionally, it's always a good practice to obtain your customers' consent before sending them any marketing or promotional messages.
Can we use multiple images in a broadcast?
yes
I have two, three WhatsApp number Where are you ? we communicate with the customer, is there a solution where
all the conversation comes in same WATI dashboard ?
I want multiple images with text option in chatbot
Can we map 10 different Store Whatsapp number in single dashboard and only admin can view all chats
No. Unfortunately, you can only map 1 WhatsApp number to a Wati account, while multiple agents can chat with your contacts through that single number from the Wati Web Portal or the app.
12:49
FINE
Can i get green tick mark
Can we see the generated Revenue with WATI?
Wati provides analytics and reporting features that can help you track the performance of your messaging campaigns, including metrics such as message delivery, open rates, and click-through rates. However, Wati does not directly provide information on the revenue generated from your messaging campaigns.
To track the revenue generated from your messaging campaigns, you may need to integrate Wati with a third-party analytics or tracking tool such as Google Analytics, Mixpanel, or Kissmetrics. These tools allow you to track the behavior of your customers and measure the impact of your marketing campaigns on your business revenue.
By integrating Wati with a third-party analytics tool, you can track the revenue generated from specific messaging campaigns or customer segments, and use this data to optimize your messaging strategy and improve your business results.
Overall, while Wati does not directly provide information on the revenue generated from your messaging campaigns, it can be used in conjunction with third-party analytics tools to help you track and measure the impact of your messaging campaigns on your business revenue.
can we connect wati to Trengo
Hi! Yes, it's possible. Please refer to this link for more zapier.com/apps/wati/integrations/trengo
Can i broadcast to 20000 contacts at a time?
Yes, Possible with Wati.
how many access will give wati
you can add multiple agents with us.
Can I get the price list?
www.wati.io/pricing/
I'm very much interested to avail your service do u have some tamil speaking personal?
Wati's customer support team may not have Tamil speaking representatives available at all times, but we do offer support in multiple languages including English, Spanish, and Portuguese.
If you prefer to communicate in Tamil, you can send us an email at hello@wati.io and let us know about your requirements or questions. We'll do our best to provide you with the assistance you need, either through written communication or by arranging a phone call with a Tamil-speaking representative if necessary.
We're committed to providing excellent customer service and support to all of our customers, regardless of the language they speak. So please don't hesitate to contact us if you have any questions or concerns.
Can we get database of contact number?
No. Unfortunately, we don't share a contact database.
i am not able to register from india
Can you please email us at hello@wati.io? We will be happy to assist you further
There is any solution of number banned
Aku minta nomernya hp wati dong aku dari Jawa timur
Watirumas