Healthcare Heroes: Patient Relations | Cedars-Sinai

As the #HealthcareHeroes at #CedarsSinai fight #COVID19 (coronavirus) in our community, we check in with our staff on the frontlines to see what the current situation looks like in different departments across the hospital. Today we're checking in with our #PatientRelations department.
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Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow’s health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

[@visamap]

Thank u all

[@HM-sx3fq]

Is patient relation executive a receptionist in a hospital?

[@dann1483]

Where’s respiratory therapy???

[@nicoleviolani5713]

PR at Cedars Sinai, absolutely sucks! There is no help whatsoever, there is a hige difference if you are Jewish and Rich and.a Celebrity and if you are a person of loe income! PR treats your poorly and have no respect unless you have money!!!!!!!!!!!!

[@deaudrecole2038]

I'm having that problem with my Son, right now. He was born at Cedars, and due to his Sickle Cell disease he has spent a lot of time there. 34 years going back n forth there. They use to care about the patients, but they have stopped. Health care should be not just for the rich, but also for the poor. Saving all lives not just some. Maybe poor people should call the news stations and report how PR pick and choose to takes care of the poor patients.....

[@IgnatiusNV]

Nicole Violani's racist comments aside (we're Jewish and well off financially) but the service and support still sucks. Just look at this video and the Cedars website. No phone number listed here to contact "Patient Relations." Look at the website: no "Patient Relations" listed under the Programs and Services link. If you enter "Patient Relations" on the site Search option, no such service shows up. Not even sure they exist. In the meantime, my sister has cancer, is in pain and told first that it is due to "malaise" but then the on-line report the next day says gall stones. Nobody calls to let us know they changed their diagnosis. When her husband calls repeatedly to find out what to do about it nobody calls him back. This is just horrible care and service.