So glad I found your YT channel. Very few channels focus on practical steps like this and always go into tangents that aren't helpful to someone new to Intunes.
Thanks for the hands-on video! This is a great supporting tool that I've been looking for. In the past Quick Assist was not integrated with MS365, so everyone outside company could access company PC if the session was opened.
Quick Assist may require a manual update via MS store, which is an annoying step when you just want to connect to the user. With Remote Help you control the updates via Intune. Also neat that the user gets some information about the technician before establishing a connection. All in all, not worth the extra license cost. Quick Assist is good enough. (y)
It's possible get this feature for iphones as well? Edit: Only supports those platforms Windows 10/11 Windows 11 em dispositivos ARM64 Windows 10 em dispositivos ARM64 Windows 365 Android Enterprise Dedicado (dispositivos Samsung e Zebra) macOS 12, 13 e 14
May I ask one quick question? Can we use Intune Remote Help over a Windows device by a Macbook? As far as I experience (tested on devices already), it seems like impossible, but I just want to make sure so that we can talk to our customer. And do we have any articles relating to this cross-OS support? I look forward to hearing from you. Thank you so much and have a good day!
There is an "unattended" permission in the Helpdesk Operator role. How do you initiate a helpdesk session without the involvement of the user on the other end?
Now for the points that aren't mentioned in any of these videos. -Regardless of your 365 license, you need to pay an additional per user fee to get access to remote help -The cost per user works out to be exuberant comparted to other remote assistance solutions -The features you get with remote help are extremely limited. Not worth paying a cent for. -The end user has to be involved in initiating a remote-control session which is a complete PITA with certain users. MeshCentral is a much better solution, plus its open source and free.
Involving the users in such a process is not only PITA for them but IT admins too! You think I wanna waste my time telling my bonobo users how to do all these steps...Microsoft please be serious! Not to mention Quick Assist is the exact same thing more or less and is totally free
I think this function is required lots of configuration on the Endpoint manager side and deployment. simply use the quick assist in windows 10. it is a built-in app in windows 10. just search for quick assist in the windows search bar it does that same thing. no configuration required
So why is this better than the "normal" remote help? With the normal remote help the sharer doesn't need to login to remote help. It doesn't sign out when you're done. The only this is you need to disable UAC Secure Desktop through MEM, otherwise elevated commands don't work, but it does the trick. i'm very curious about your reaction!
Anyone else have issues with connection to the user who needs assistance? I often get error message like "the remote service doesnt work right now try again later..."
why not user Quick Assist which is free and works in the exact same way? This Remote Help tool is so crap - do you think as an Admin that I want to do all these steps before I get control of a device??? Ask for a code to be generated - copy the code - talk to the user on the phone and tell them how to open the Remote Help client - guide the user how to find the "I need help" button - then give the code to the user - -then tell the user where to paste that code - and then click one of the two options to take full control or view only You must be joking me - I ain't paying for this crap There's far better remote control tools out there where you can make a connection with JUST 1 CLICK and all the user has to do is click Yes/No when a technician is trying to initiate a remote control session Nice video though thanks for showing this
So glad I found your YT channel. Very few channels focus on practical steps like this and always go into tangents that aren't helpful to someone new to Intunes.
Thanks for the comment, Mike. I'm glad you found the video helpful.
Thanks, Harry! This is great info!
Thanks for the hands-on video! This is a great supporting tool that I've been looking for. In the past Quick Assist was not integrated with MS365, so everyone outside company could access company PC if the session was opened.
Great explanation. Thanks, Harry. As I understand, remote help is based on quick assist and seeks to eliminate some of it's security concerns.
Thank you so much, Harry. This is Easy to follow and so much clear.
Glad the video was helpful! Thank you for letting me it was useful.
A+ Thanks for the help! Now I need to work on getting the app pushed out through the company portal!
Thank you, so interesting 🤔
Thanks for this. My option to enable Remote help in Settings is greyed out. I have E5 license, so i have Intune.
@Harry Lowton What is available for remoting onto Fully Manage Android Devices
will be work if some users are having business standard licenses
Hey, does this also work on phones/iPad?
possible to configure unnatended remote access?
What is the difference with remote assistance? And what about quick help?
Why should we choose this over Quick Assist? It's identical with some logging and you can't remove Quick Assist from Win 10?
Quick Assist may require a manual update via MS store, which is an annoying step when you just want to connect to the user.
With Remote Help you control the updates via Intune.
Also neat that the user gets some information about the technician before establishing a connection.
All in all, not worth the extra license cost. Quick Assist is good enough. (y)
It's possible get this feature for iphones as well?
Edit: Only supports those platforms
Windows 10/11
Windows 11 em dispositivos ARM64
Windows 10 em dispositivos ARM64
Windows 365
Android Enterprise Dedicado (dispositivos Samsung e Zebra)
macOS 12, 13 e 14
May I ask one quick question? Can we use Intune Remote Help over a Windows device by a Macbook?
As far as I experience (tested on devices already), it seems like impossible, but I just want to make sure so that we can talk to our customer. And do we have any articles relating to this cross-OS support?
I look forward to hearing from you. Thank you so much and have a good day!
learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-macos
There is an "unattended" permission in the Helpdesk Operator role. How do you initiate a helpdesk session without the involvement of the user on the other end?
I just disabled the black screen in quick support, I can do everything like shown except the users doesn't need to log off.
Now for the points that aren't mentioned in any of these videos.
-Regardless of your 365 license, you need to pay an additional per user fee to get access to remote help
-The cost per user works out to be exuberant comparted to other remote assistance solutions
-The features you get with remote help are extremely limited. Not worth paying a cent for.
-The end user has to be involved in initiating a remote-control session which is a complete PITA with certain users.
MeshCentral is a much better solution, plus its open source and free.
No pricing was out when I made this video :)
@@HarryLowtonIT yet.
Involving the users in such a process is not only PITA for them but IT admins too!
You think I wanna waste my time telling my bonobo users how to do all these steps...Microsoft please be serious!
Not to mention Quick Assist is the exact same thing more or less and is totally free
You cannot interact with the user? Only view or take full control under another user? That is so limited. I will keep using AnyDesk.
I think this function is required lots of configuration on the Endpoint manager side and deployment. simply use the quick assist in windows 10. it is a built-in app in windows 10. just search for quick assist in the windows search bar it does that same thing. no configuration required
So why is this better than the "normal" remote help? With the normal remote help the sharer doesn't need to login to remote help. It doesn't sign out when you're done. The only this is you need to disable UAC Secure Desktop through MEM, otherwise elevated commands don't work, but it does the trick. i'm very curious about your reaction!
Normal remote help is legacy. Do you mean Quick Assist?
@@Schnitzer325ci yess : )
@@SteelzCinema quick assist works wonders.
You cannot elevate to administrator due to User Account Control blocking this. With remote help, you can run programs as administrator.
I can't view this option in my endpoint
Anyone else have issues with connection to the user who needs assistance? I often get error message like "the remote service doesnt work right now try again later..."
I would enter in a ticket with support
This is what windows already has build in namely QUICK ASSIST.
Exactly.. I can't see the rational and even worse, it's free right now but will be paid for soon
Quick assist doesn't log the user out at the end of the session either
for what i read, it wont even be included in the higher tiers of licensing, will be a paid extra. That sucks.
The fact it auto logs out the user really sucks!
why not user Quick Assist which is free and works in the exact same way?
This Remote Help tool is so crap - do you think as an Admin that I want to do all these steps before I get control of a device???
Ask for a code to be generated - copy the code - talk to the user on the phone and tell them how to open the Remote Help client - guide the user how to find the "I need help" button - then give the code to the user - -then tell the user where to paste that code - and then click one of the two options to take full control or view only
You must be joking me - I ain't paying for this crap
There's far better remote control tools out there where you can make a connection with JUST 1 CLICK and all the user has to do is click Yes/No when a technician is trying to initiate a remote control session
Nice video though thanks for showing this
What are some of the better alternatives?