Claims are mounting against Hertz from customers who say they were wrongfully arrested for rental…
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- Опубліковано 8 гру 2021
- A realtor, a cleaning service operator and even a NASA employee have all now filed claims against Hertz, saying a simple rental turned into their worst nightmare. Some of those incidents were caught on video. Anna Werner reports.
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This happened to me - a rental loaner while my car was being repaired. I dropped the car off and left the key in the box. The next day, I got a call from Hertz threatening to have me arrested if I didn’t return their car. They later revealed, the car was not there - and pushed that they would report the car as stolen. I luckily had the habit of taking a photo or video of my rental drop offs - I did so because I worried, what if the car is damaged and they try to blame me? I showed my video of the drop off to the investigator - who immediately checked the rental car place’s video surveillance recordings. Sure enough, a Hertz employee was seen driving the car off lot - they were running a huge scam. Take pics and videos; you never know when you may need it.
Wow so they are taking the cars away and claiming them to get insurance 💰 money 💰
I just said I bet the employees were running a scam. Great advice! Thanks for sharing your experience.
@@dcrogers15 yes it makes sense they are committing fraud and trauma to their customers. F**k Hertz!
@@Jesusiscoming24 That explains exactly what is going on. The company is running a a nationwide insurance scam, and they've decided any lives or livelihoods they put at risk as a consequence is neglible.
Good thing the media is covering. No one should ever do any business with them if they can avoid it.
Also it should be the state or the federal government suing them.
Sue these mofos. Please!!
This happened to my daughter a few months ago. She rented a car from Hertz LAX. The Los Angeles police pulled guns on her and everything. Thank God she had the rental papers in the glove compartment! Long story short; months prior, Hertz reported the car stolen in Oregon and never reported they got the car back. Basically they rented her a "stolen" car.🤦 Yes, she filed a lawsuit.
I certainly wish her the best and hope she follows thru on her lawsuit and wins big.
You need to keep us updated on litigation! Assuming you are allowed to.
Please keep us posted!
How can hertz be so stupid to tag a car as stolen in their database but then rent it out anyway
Hope she has recovered from this ordeal. Best of luck to her
A mother was separated from her children, people had guns drawn on them and were hauled off to jail, and a woman lost her license for a year. How is Hertz still in business? Seems like an issue with the company and not just isolated incidents. The man saying he never even rented a Hertz had me crying laughing, Wth! This is beyond insane. I hope all of them bust the brakes off Hertz and get PAID!
People might even have lost their lives and it not reported yet
@@norml.hugh-mann you're right
@@norml.hugh-mann - So true!!
One guy pled guilty to charges to get out from being stuck in jail
I rent from Hertz. After seeing this, never again. Scares me to think how their own incompetence could land me in jail. Not worth it. Over the years I had Hertz rental cars stolen on two occasions -- one in California, the other in NYC. In both cases Hertz tried to bill me for the full value of the cars. American Express told them to go pound sand and collect it from their own insurance company.
Yes. AMEX is the best card to travel with. They side with the member over the merchant almost every time.
I said the same thing never again from Hertz and we were the VIP customers because we rent it from them so much but never again not after this thank the Lord none of this ever happen to ask as long as we rent it from Hertz for years
Doesn't seem like there is any punishment for a company that files false charges against innocent customers who used their services! Don't do business with Hertz.
Hertz maybe operating insurance scam.😎💰
It’s a wakeup call about who owns the police.
Their punishment will be loss of customers.
@@jimk8520 corporations !!!
@@AnalyticalReckoner ultimately, I hope it's more than that.
Any business that wrongfully gets a person arrested when they were negligent should have their business license revoked.
Totalmente agree
Seriously! I have zero respect for Hertz after watching/learning this. Just sick.
The employee making the report to the police about the "stolen" car should be the one arrested and charged with false reporting.
I DGAF if they're only following orders. They should be checking.
I hope Hertz loses MILLIONS.
And pay millions in punitive damages.
If the false report results in you being arrested, everyone involved up through the president of Hertz should go to prison.
In the eighties, one of my best friends, a wounded Korean War veteran, was a beloved area executive at Hertz. (he is long deceased) Nothing happened in his section without his knowledge, and he would spend time talking to the customers at the rental stations even though he was in the big office, and handwrote Christmas cards to the customers he met. This kind of thing would never have happened back when even corporations were allowed to care about customers. Welcome to the modern world where people are basically another worthless number to anyone.
So...paths have risen to the tops of so many companies because of how stupid and political employment and advancement is. Capitalism can only succeed with conscientious people on top, but those are the people who won't make the company the most money because they won't treat customers and employees like dirt.
My experience was a nightmare and Hertz didn’t care. We were going on a long trip and we reserved a Toyota van. We picked it up the night before we left and packed the vehicle for a predawn departure. The next morning about 7 miles into our trip we noticed an engine warning light come on, so we went to Hertz and they replaced the vehicle and we departed Kentucky for Texas. A week later we return and find out we’ve been charged for both vehicles and they have no record of the first vehicle being returned. An hour later after showing photos of the first vehicle and the odometer, the incompetent employee finally decided to admit I returned the first vehicle and magically found the paperwork. The photos saved me. I will never rent a vehicle from Hertz again under any circumstances.
People should also record the rental exchange with the employee.
I can’t believe that poor woman lost her real estate license and she did nothing wrong!! That is so disturbing!!
Seems like the best investment is to own your car.
The black guy is being prosecuted and he didn't even rent a car.
@@TheSuperPsychoKiller What about people who travel regularly? Fly across the country or to another country and need a car for their stay there? Seems the best thing to do is for Hertz to stop calling police because of their own incompetence. Nobody should have to worry about something like this.
@@TheSuperPsychoKiller lots of people get rentals when their car they invested in gets work done after being in wrecks or obtaining damage from acts of mother nature. The rentals are paid for by insurance they are FORCED to invest in.🤨
@@TheSuperPsychoKiller Are you slow? She was in a car accident and the insurance company paid for the rental. So she did own her own vehicle.
Hertz won’t survive THIS kind of scandal. They’re done. I’ll certainly not use them.
All they will do is change their name and continue to do business
Me too
Hertz will continue to function, same like airlines
Of course they will. How naive
lol. This is hertz what 3rd major scandal? Second in the least after being busted to forcing people to pay higher prices than they were quoted and refusing to accept renters personal insurance. Also, they have a habit of setting you up for a rental then claiming they overbooked, but they can get you in one today for sure for just about $1k extra. Steve Lehto did a story on that last issue just last week.
She lost her license for a year and went to jail? I’m flabbergasted. I need to hear more from her story and the lady that was in jail for FORTY days. And how could that guy not even be a customer and still railroaded? Floored. The company/employees are clearly scamming. Horrifying
The bigger problem is that the police and judges are imprisoning people on behalf of a corporation...
This is awful. I can’t believe Hertz is allowing this to happen. They need to be sued big time.
They need their teeth kicked in.
Why? because American companies have a long long history of abuse and indifference towards the citizens
You steal car from Hertz?? You go jail long time!
@@ReeseL4D you rent from hertz you go to jail long time.
@@paulpalmer6364 You mock me. You go labor camp long time.
The lady who missed time from her newborn broke my heart. Make those crooks at Hertz pay!
40 days in jail. My jaw hit the floor. Wow!
That was absolutely ridiculous! So upset 😡 40 fkn days!!! And her poor babies
BIG TIME for that one!! Infuriating.
How did she do 40 days? Guilty until proven innocent? I don't get it.
@@coachpete2771 I don't get why she didn't have a better attorney!
They tried to pull this crap on me in 1998 when I went to PA for my aunts funeral, I kept all my receipts, I had my lawyer contact them and they withdrew the charges so I didn't file suit; I had used their park and pay service it was relatively new then, I am guessing most of these people used this feature at the airport, I will never again use self check out with a rental car even if I'm running late for my flight, I'll roll the dice as it is far cheaper to catch a different flight than fight criminal charges.
Interesting how so many people have these rare stories now that this is all coming out..
Hertz s incompetence is getting people arrested. Once they face prosecution, they'll understand what they've put their customers through.
Authorities should pull the company's license
❎. 💎
🤺💐
The absolutely best remedy for their callous indifference. Just utterly UNACCEPTABLE.
More like shut it entirely down
Looks like the Better Business Bureau would do that
Too big to fail!
We rented a car from Hertz 2 years ago. Showed up when scheduled to take possession, did the walk around and was free to go. Engine light came on right after we left town so we brought it to the nearest Hertz. They took the Sorrento, gave us a Durango with 8 miles on it. I remember looking at my friends thinking we’ve lucked out. We have a brand new car for the next week. The vacation was fantastic and we returned the Durango to our original pickup location a week later, on time. They asked us where the Sorrento was. We told them what happened and they said they have record of us renting a second vehicle not returning one and picking up another. We were like “why would we do that, it’s just 3 of us in the car?” She said “I don’t know why. People rent cars all the time. We are gonna need that Sorrento back or you will be charged for it.” It was almost surreal, like we were all staring at each other waiting for her to start laughing. She said she was going to have to involve the police. Standing there, we called the other Hertz. The woman who answered said she didn’t remember a Sorrento/Durango “swap out” and she was there all day the day we did it. This whole time, my friend who stood quiet, remembered he shot a video of us pulling away from the 2nd Hertz in the Durango saying goodbye to the “Sorry Sorrento”. We showed her the video, she said she’d look into it and that we could leave. Got a call saying they found the car on a airport backlot waiting to be “serviced for its issues”. She was sorry for all the inconvenience and thanked us for our business. To this day, I’m certain we would’ve either had to pay for the Sorrento or be in jail if we didn’t have that stupid little video. NEVER AGAIN HERTZ
I had a similar situation. I rented a midsize car for a month and they gave me a Toyota Corolla after 2 days the headlights started turning on and off at night so i drove to the nearest Hertz and they only had a Cadillac CTS with 140 miles on it so they gave it to me and i was also so happy because they said that it's for the price of the Corolla. I even liked the car so much that i decided to extend the rental for one more month by calling them and asking them to make sure the price won't change if i extend it for one more month and they guaranteed me it will be same price as the Corolla. Than when I took the car back they tried charging me $2100 for a luxury car instead of the $800 i was supposed to pay. I had to sit there speak with the manager it took 2 hours but they finally lowered the price back to $800 because i tricked them and told them that i am a reporter with channel 7 news and i will let everyone know about their scams on the next news broadcast and it worked they instantly lowered it and gave me a 3 day free rental of any car i would like on the lot and for fun i took the Dodge Challenger R/T for 3 days.
@@AviationNut Hahaha!! Yes!! She offered us a free weekend rental or free luxury upgrade but it was a big no from us. Just had a feeling something else negative would happen like random charges when we turn the car in. No thanks. Glad you were able to get out of it and enjoy your freebie.
@@AviationNut lol. Destroyed them! Quick thinking!
This sounds VERY familiar. I’m so glad (but not glad) to see that this is happening all over the country. Hertz needs to do BETTER!!!
You should have hid the video until they arrested you and the court case came then sue them for pain and suffering saying oh look I just found the video.
Working at Hertz right now and I saw the opposite extreme happen here a few months ago. An ex employee brought his gang of losers to the lot at night and stole cars from the lot because we never changed the gate code. He did it over a couple of months and it amounted to dozens of stolen vehicles. They didn't steal the cheap ones either.
I asked the boss how so many vehicles could be missing before we noticed (the only reason we even noticed was because they stole an Escalade we had specially set aside for a big customer). He said that the company is reluctant to report them stolen because it could be an oversight and the vehicle could be in an unexpected place or was not checked in properly and they don't want a situation like the ones above.
So in other words hertz is not doing proper job
So who's arresting hertz employees for the false claims?
This story should be spread far and wide. Their response to this story is outrageous! I say it’s time to hurt Hertz. Social media, do your thing.
I am going to spread it on Reddit for sure
Hurtz’ motto: “Shop with Hurtz, we’re gonna hurt ya! Hehehehe! Suckers!”
They already got shorted into the OTC markets last year or this year… lol.
Aren’t they partnering with Tesla to buy so many thousands of Teslas available for rental sometime next year?? Oh I definitely won’t be falling for that trap 🪤 No thank you! I’ll stick to enterprise rentals!
I’m not going to use Hertz from now on. At least until they fully clean this up and compensate the victims. I think victims such as the ones in this video must be compensated a million dollars at least per person. 40 days in jail?? A year of losing a real estate license?? Yeah… talk about DAMAGES, to property, body, mental, and etc…
This is a warning to all to never rent from Hertz. Don’t even allow a third party like an insurance company to rent for you. You don’t want to be the next ‘very rare’ Hertz victim.
No joke. If you're ever getting a loaner from anywhere, tell them not to use Hertz.
Never!!
Exactly, these are just the ones we know about...
Why not? Sue… large settlement. 😂
@@ANHON888 U can only sue if make it out of jail alive. And no amount of money is worth the PTSD from being arrested & doing jail time. God forbid u have to transform to a savage & fight etc in jail & you're not even about that life!
As an ex employee of Hertz I sometimes get mail from them. I've been getting mail about them filing for bankruptcy lately, I wonder if that's related to this
Sounds like someone at Hertz is stealing the rental cars and claiming they weren't returned. Where did the "stolen" cars go?
Just one incident like this is too many. After seeing this I will NEVER rent from Hertz. Everyone else should do the same!
Sometimes you don't get a choice especially if your car is getting repaired and insurance sends you a hertz rental.
OK I'm sure they really need your business.
I didn't even know them loll
Sulfen you might want to complain to your insurance company or get new insurance because it didn't save the lady who used her insurance to get a hertz rental and lost her real estate license for a year. Better to be safe then sorry.
Enterprise it is
My husband and I rented from Hertz in LV and drove to Seattle. We decided to extend the rental BEFORE it was up, and the lady that helped us said their system didn’t even show that we had rented it . She said that it was good that we showed up because it would have been reported stolen! They DEFINITELY have systemic issues. I hope that all of these people win their lawsuits!
DO NOT RENT FROM THEM!
They definitely have issues!
It’s because the pos system is from the early 90s. I used to work there. Paperwork was so needlessly hard and frustrating. I can’t believe how cheap that company was. Hertz is the worst
Never rent from Hertz. Because Hertz hurts.
Did you ever get billed for the rental?
@Moon Shine Unfortunately they're back up and running
First : don't rent from Hertz.
Second : always have a copy of the rental agreement and rental return.
Third : civil lawsuit against Hertz.
I have all of my rental receipts going back 25+ years. I don't know why, but I always felt the need to keep them. Some are a record/souvenir of my travels. Most are business expenses.
40 days in jail? That's an outrage!
Someone at Hertz needs to be held criminally liable for negligence.
It’s not even negligence at this point. They know it’s happening.
@@twestgard2 Exactly, at a certain point peoples are responsible not the corporation.
@@FriarPop Personally, I don’t think the existence of a corporation should be any excuse whatsoever. I’m going to assume that this isn’t a situation where the clerks did this on purpose so they were following instructions from someone higher up who is responsible to get it right.
More like using the guillotine!!!! You F with peoples livelihoods, we'll mess with yours!!!
@@user-bg3rp2qj5b those cars look flammable.
I will never rent a car from Hertz again
Who’s with me 👍
I’ll use Hertz for the Tesla
Same here they've always been a bit over price but this takes it too far.
It hurts to try Hertz
What about filing criminal charges against the Hertz employees who swore out the warrants?
Also sounds like an INSURANCE SCAM where Hertz is reporting cars stolen to potentially collect insurance.
Do you actually think they pay theft insurance on their huge fleet? Really?
Criminal charges needs to be filed against those responsible at Hertz for false reporting. Since this is clearly a systemic issue, culpability goes all the way to the top.
New world order led by obama and pope francis is coming. Jesus christ is coming back for the rapture. Get ready. Dont believe the coming ufo alien abduction narrative
@@daebak7370 if people would but fear God an love jesus. I cant wait till he returns. Im glad you brought it up. Thank you.
@@Lord-Jesus-Saves amen. God bless
@@daebak7370 lmao you people are sick in the head ..
Perhaps years of prison for the CEO would be a good start.....in addition to hefty compensation to all the victims.
That mom that spent 40 days in jail, I really hope she sues their a$$ off, and the others that were wrongly arrested. That is just unacceptable on Hertz behalf.
I used to work with Hertz before, loved my colleagues and enjoyed the job itself (for the most part), but one of the most dishonest businesses I've ever worked for, I always lowkey felt bad for the customers.
I rent cars and I always have my itinerary printed and in the car just in case.. if that happened to me I would definitely sue
Sounds like Hertz is running an insurance scam, and have to file a report to get the cash.
Agreed
Yup.
It sounds like cars are rented through the individual insurance companies & there isn’t proper follow ups because cars are driven inter state, therefore it’s very difficult to track the issues. The policy insurance companies are failing to maintain communication with the car rental companies to keep up with the status. That’s why Hertz is filing car stolen reports. It’s got a big deal to do with the insurance companies not keeping the renters/policy holders up to date with Hertz. Hertz looks like the rental cars aren’t getting paid by the insurance companies and then chaos is happening. This means that if someone is renting a vehicle for longer terms, they should maintain communication with Hertz about their own status. Usually when dealing with insurance companies, they tell people it’s fine, all is good but it’s not even confirmed. This could be more of an insurance problem than a Hertz problem.
GMTA
It always hurts to try Hertz
I can't imagine spending 40 days in jail and not committing a crime that's terrible.
Imagine the many innocent men doing 20-40yrs. Sad.
@@reneejr3650 imagine Nelson Mandela
@@JakeStewart1343 I cannot even imagine. While I have faith & belief in my God, I don't think I possess the level of strength & courage needed to survive any length of imprisonment.
What I wonder is, didn't they have paperwork or something on their phones showing they rented it?
There are sooo many innocent people in jail it's crazy I went for a few weekends and I just can't imagine going for that long and being innocent it absolutely kills me.😥
WOW!! Been reading through these comments and it's A LOT of people that have dealt with something like this! Gotta make your own proof and not just rely on these businesses.
Oh my gosh, losing 40 days with your 2-month-old makes my heart hurt!
Everyone that got wrongfully accused should sue Hertz for millions of dollar.
I'd say more. Some of them spent real time in jail and others are facing relony charges. They need to get their business license taken and sued into bankruptcy and beyond that. I've never seen something as scummy as this come from a company.
@@shahgyy I agree. Shut em down!
ABSOLUTELY RIGHT ✅
Lets not get carried away here. I think it depends on the damages. I would take it on a case by case basis. For example, the realtor who lost a year of her license, I think she has a good case, but you can't just give everyone millions of dollars. Mistakes happen and we don't have all the facts.
@@Jimraynor45 case by case basis, a company is using our justice system as a cash recovery system, they need to be out of business and the board in jail.
No excuses.
In their statement, Hertz didn't even acknowledge the suffering or embarrassment of any of the customers that had those negative experiences. Shameful.
If they apologize then they are admitting guilt and are liable. Worthless corporate cowards.
Guess we all know which business not to patronize
They can’t they got a lawsuit on them
@@Toastybees Absolutely, you're right but from a business perspective, it could end up costing them less to admit liability, settle in court and apologize to the public because right now the company is facing a "media nightmare" they may never recover from. When you turn your back on your customers, you lose the goodwill of the public in general and there are companies that have gone out of business from that.
@Philip Kirschner Absolutely.
Sending the cops after someone who is innocent is false imprisonment and should be a felony. Same for "SWATting" someone.
Time for both a class action lawsuit *and* individual civil court lawsuits for maximum effect.
This is unacceptable. Avoid Hertz. This is a leadership problem. A business is only as good as their supervisors/owners/managers. They will soon be out of business when they start losing money.
They’ve already been bankrupt at least once.
true. luckily I got my Honda to keep me away from that trap.
I definitely agree but didn't they also made a huge investment on Tesla vehicles for rent. Who's to say most people will ignore what's going on just to rent those Tesla's.
New world order led by obama and pope francis is coming. Jesus christ is coming back for the rapture. Get ready. Dont believe the coming ufo alien abduction narrative
I’m not much for cancel culture
But this is deserving
Destroying peoples lives over careless oversight
When I need to rent a car I know I’m not fuxing with hertz
This story should not be a CBS Mornings exclusive story, It should be aired all over the US.I cannot imagine getting arrested for a stolen car inside or outside of the US.
Hertz - never again.
It is being aired with other networks, just different individuals.
Oh man yea, imagine they sic the cops on you in Mexico. Nightmare material.
Ikr! There's those of us who are law abiding in EVERY aspect of life simply because we're good people, but also because we can't mentally or emotionally endure arrest & jail time. This is some frightening BS!
Hertz’ motto: “Shop with Hertz, we’re gonna hurt ya! Hehehehe! Suckers!”
Where is the FTC or any governmental agency to punish Hertz or any car rental for this type of abuse? Yank their rental license which will render their staff jobless..threaten them with that and l will bet Hertz will come to the bargaining table.
I have been receiving fines from Italy hertz rental cars in 2019 even though I haven’t been there since 2015.
Ofc those pigs approach all of those arrests with their gun drawn with no immediate danger present or any indication of a threat present. Even if those cars were stolen that's grounds to arrest them, not have their guns drawn.
Note to self, do NOT give your business to a company that can literally ruin your livelihood on an “oops!”
Hertz’s business practices is much to be desired as they failed to recognize the depth of the negative impact individuals have to deal with because they keep making these terrible mistakes! As long as this can occur don’t rent from Hertz, there are simply too many other alternatives to take the risk with these clowns!
Absolutely.
👏👏👏👏
Hertz needs to be VERY HEAVILY FINED at leas, and ITS EXECUTIVES responsible for this MUST go to jail.
Well, Hertz hired OJ Simpson as its spokesman so that got to tell you something about the company’s character!
Yes, and they’re all over priced, so you may as well go with quality service.
This is why we need very aggressive tort lawyers. Hertz should pay millions for what they’ve done to these people.
Not millions. Billions.
@@JoelLessing Trillions!!!!!
Brazilians
The name & home address of the Hertz CEO needs to be released....and have him arrested for committing fraud
The number of people who had guns pulled on them and jailed in these situations says alot about how much we need police reform
About 10 years ago my husband went through this with Hertz. He returned a car, but for weeks Hertz threatened to report the car stolen. Fortunately they "found" the car before he was arrested. My heart goes out to those that suffered being arrested for something they did not do.
How would it benefit the company
@@marcspencer800 They probably get money back for claimed losses...? That's just a guess.
@@marcspencer800 why are you even asking that?
So they have been ruining lives for years! I don’t understand how they have gotten away with this. Thank goodness for this story.
Because people think they’re just an isolated incident. Just like the attorney said in the video. They don’t realize it’s a bigger issue that has happened across the nation to many different people. Not only that, they’ve kept this info confidential away from public view but this is now the year 2021 going into 2022 and people aren’t afraid to speak up now.
I am so upset for the gentleman who has felony charges and he never even rented a car from Hertz.Appalling just appalling!
^^^yes!!!
I’m wondering how TF is the DA trying to charge for a crime that never happened with no evidence?
I mean, REALLY? Seriously?
@@CarbideSix …he looks the part… 😂🤣
Good reporting. Keep it up. These are the type of stories America needs to know about.
I can see Hertz doing this, they make extra money from these "stolen" cars, so why not continue the practice, my opinion.
Not only were those people arrested, they had to suddenly come up with enough money to pay for an attorney, bail and court fees. Hopefully they will all get justice, reimbursement for all their expenses and lots of $$$ for the pain and suffering (lost wages, losing job, leaving a newborn infant and two toddlers, etc.)
This story should be on all local news nationwide.
I have a feeling they'll get all of their money back and then some. A big sum.
Yeah I can't imagine what I would do having to come up with bail money and pay an attorney to fight a wrongful case. I hope and pray all of those people get justice!!
All while being trapped in a jail cell, with no way to communicate with anyone!
Yes, definitely need to financially compensation.
But all the money in the world won't get back their lost time with family and friends. Not to mention the Trauma of being wrongfully arrested. I say that with Personal knowledge!
These people are full of crap. Notice how they presented no facts.
Hertz deserves to lose every customer they have and lose the company. That is horrible. I will never use Hertz or book Hertz for a boss.
i hope the public takes note and rent from Enterprise instead.
I rent from Hertz at least twice a month. Usually for the day. I always have the rental paperwork with me. Don’t police check that when they pull someone over? Would it not clearly prove to the police this is a legitimate rental?
So the rental agreement in the glove box isn't enough to prove your innocent on the spot? So whats the point of receipts when they aren't enough to prove you legallyhave it?
Class action suit coming for sure. This company's brazen actions of negligence is disgusting.
Exactly
@Free T Not sure anyone here wants that bud
@Sanjin Drakovac the other term is Kidnapping.
@Sanjin Drakovac no such thing as false imprisonment. if you are locked up thats it..
i think you mean unjust or illegal imprisonment
they deserve it istopped renting from them 10 years ago for wrongfull billings
j
Whoever is fabricating these stolen car reports for Hertz, should be prosecuted for false arrest.
They should be imprisoned for life along with the entire board.
This is just complete incompetence! A decent manager could figure out how to prevent this from happening.
Idk. I have a feeling that it's something as simple as someone misinputting information or missing a few key strokes. Unfortunately, their mistakes will lead to life changing circumstances for the party on the other side of that faulty information. Should they be reprimanded for not doing their job thoroughly and correctly, sure. Prosecution? Idk about that. Most of the time stuff like this is much more innocent than it seems. The company should take the responsibility for this as they probably have cheap software systems that doesn't go through proper data confirmation checks to insure all inputted information is correct. HOWEVER, it could be something much more sinister...I'm just making an educated guess that it's human error w/out proper procedures to avoid malpractices.
@@toobad9946 What if it's management? There are some incompetent managers out there.
This is happening too much, hertz needs to be dissolved
This is insane. Someone or the executives need to be held accountable. These people who were affected should get millions especially the the poor woman who spent 40 days in Jail.
lmao i was confused for a second there thinking Hertz was the ketchup... that's Heinz
“It cares deeply about its customers.” If you really did care, you would own up to your actions and make it right. Hertz is an expensive place to rent cars anyway. I hope they all get justice.
Public just needs to stop renting from them. Justice served.
Don’t rent from hertz because it may really hurt!
If you read their reviews it's pretty obvious they don't care anyway. Idk what their problem is but it's probly about time they go by the way side when they start getting their customers arrested on purpose and just say 🤷♀️.
Yup knowing this I won't rent from them again
They're carrying......like the government.
I was a customer with Hertz in Brookfield, Wisconsin in March of 2021. The employee working at the time went on to steal my personal information & contact me; sending inappropriate messages & reaching out to me through multiple different ghost phone numbers. Hertz is one of the sketchiest companies to do business with. Rent a car from literally ANYWHERE ELSE! Hertz needs to go out of business.
They will. They will get what they have given, period
Did you contact law enforcement? That's creepy that a employee would do that. 😳 Take legal action.
It always hurts to try Hertz.
That is creepy!
That is horrible.
I had a hertz employee purposely try and rent me a stolen vehicle. He told me it was a “special deal.” It was parked away from the other cars in the lot. When I drove to the gate to check out the gate attendant told me the vehicle was stolen. This was in July 2021.
What was the point of that?
Wow.... I'm so grateful for this and thanks to all you commenters some of you adding to your experiences with this horrible company... I will stay away away from Hertz
I am a former Enterprise employee. They are definitely more expensive though nothing like this occurs. I rented once from Hertz and went through weeks of incorrect charges as no one checked in my car at an airport. I was lured in by lower prices and won’t go back.
Hertz is one of the worst to rent cars. Overly charged. I’m always fear for even renting for couple days. This company is like Repro restoration in MN. It’s a scammers!!
I had a very expensive ticket on a rental car that was from the previous renter, over a 12 hr drive from where I rented and 14 hrs from where I drove the rental. Despite time stamped gas and other receipts and the impossibility of being where the ticket was issued, I was forced to pay the ticket.
I still don't understand why common sense and receipts weren't enough and I still get nervous renting a vehicle, from a business that is considered a hospitality service.
Always rent National. Hertz is a dump.
I always get a receipt... always
They used to one of the better companies. I’ve always avoided it because it’s prices were.
I guess it’s in steep decline in the last decade. And I think they went bankrupt.
Buying a bunch of Teslas won’t fix this.
As if this story couldn't get any worse, then the guy comes on who has NEVER even rented from them and got arrested for it?! Dude...Hertz is in TROUBLE now. 😬
Exactly. How in the world did this happen? That means any person in the world who has an account with hertz, can be arrested.
The story could get worse when the police end up killing somebody who has no clue what's going on.
@A Mess of Things OMG
@@Liquethemodel I'm not sure what you mean by that, it's well documented that once guns get drawn that sometimes police accidentally shoot people. The story has multiple cases where the police have already drawn their guns. Somebody makes one wrong move and they're going to get shot. People who have no idea why the police have surrounded them with guns drawn have a tendency to make wrong moves.
Probably his identity was stolen. That would be the most plausible reason.
This is horrifying 😱
I will not use Hertz to rent a car. I have heard of rental car places doing tactics such as this. Glad I never chose them ! So All I have to say is, "Let's not go to Hertz!"
Filing a false police report is a crime. Even if it was "rare" someone at Hertz needs to be arrested for that crime.
_Knowingly_ filing a false police report is a crime. Big difference.
@@afrocraft1
Fair enough,
However, it's still negligence and slander by both Hertz AND the Officers who failed to properly investigate.
Innocent people's lives are still being ruined for crimes they didn't commit.
The customers didn't KNOW the car they legitimately rented was going to be reported as stolen either. I'm sure they had a rental agreement when they left. Pointing out that the report was false, was primarily to underscore the fact that the ONLY folks involved who did exactly what they were supposed to do, were the ones who got arrested.
There's a loophole for Hertz to get out of responsibility for filing that false report. There's a loophole to protect the cop, who failed to properly investigate. How about protecting the only person who did everything properly?
@@_Teddy_The_Bear Yes. So Hertz is rightly facing civil claims, not criminal prosecution.
@@afrocraft1 I vote for criminal prosecution
@@el_Contra Be careful what you wish for. One day, it could be you facing mob justice.
I appreciate you telling us this story. I had planned on using Hertz for a car rental next month and will now look into other companies. I couldn't afford to get arrested and lose my job for something like that. Shame on Hertz.
Don't depend on them honoring a reservation, I ended up in a strange location and they abandon me, one dealer doesn't speak for another, don't make that mistake and trust their mismanagement.
try to take video of everything if possible. The employees at Enterprise singled me out & rented to me a car that they knew was missing the set of spare keys. They paperwork even said they gave me 2 sets of keys, but they didn't. they tried to charge me for it, but I got out of it. They likely pinned it on some other unsuspecting customer.
Yes, I just switched from Hertz, to another company. Was with hertz over 30 years. They honored my gold plus rewards points. Cool. Bye bye hertz
Don't use ENTERPRISE cus they pulled that stunt on me!
I would own part of Hertz! Congress should step in!
In jan 2020 i rented a hertz car for one month. I returned it to the Durango airport on the due date to find no one on duty to turn it into. In fact no one was working at the other rental counters. I called the 800 number and was told to just leave the key on the Hertz counter. There was no drop box. I put the key in an enevolpe i had, left a note and took a cell phone picture of me leaving the key. I was charged an extra day of an airport property rental fee. Go figure. Poor business practice by Hertz. They blamed the no employees on Covid.
Note to self: NEVER, EVER rent from Hertz. I've rented from Enterprise 30+ times, with zero wrongful arrests. Good lord. Massive negligence on Hertz's part.
What’s really scary about this story is how quick the police arrest and jail them without proper evidence.
They have the information given as a stolen car, it’s all on Hertz, police are just doing their job, don’t really have a choice, but maybe if they are aware of how many false reports there are, they could make a judgement call
@@hankdieselify wut? No. There's no reasonable suspicion the customers stole the car. They don't have it in their possession and hertz clearly either disabled gps or hides the data that proves the customer dropped it off and is not in possession (and then there's the security footage that exonerates them or was deleted).
@@hankdieselify If there is no evidence of the car having been hotwired, and the suspect has the keys, as well as the rental agreement (after all, they are driving a car owned by a "car rental company"), police should quickly realize that this is a commercial dispute, and therefore a civil case, rather than felony GTA or something similar.
Foe somebody to spend forty days in jail over such a dispute is outrageous. The police department jailing her for this long also has a lot to answer for.
Unless there is something more to the story that is being left out. I wonder.
@@hankdieselify Rental cars all have paperwork that shows when the car was rented and when it is supposed to be returned. There is no excuse. Stop defending corrupt stupid cops.
I no longer trust police. I've been wrongfully arrested, wrongfully detained, mistakenly had guns drawn on me. All separate incidents years apart...but Jesus cmon man
The general public should just avoid Hertz all together, until they acknowledge the problem, demonstrates a willingness to fix it, AND makes repercussions towards those affected by it.
That will never happen.
Reparations
@@jman6214 who in their right mind would take a chance of getting arrested over nothing . I will stay away from Hertz .
The guy in this story never even rented a car from them. Crazy.
@@Dachdogoriginal if I were him I would be a bit concerned over identity theft because even Hertz couldn’t randomly get your Drivers license information etc..
HERTZ really HURTS people !!!! LMFAO !!
Oh my gosh! This is horrible!
Hertz needs to be held accountable. This has been going on for YEARS.
Are you serious? That's so beyond ridiculous 🤦🏾♂️ What about the people who couldn't afford to rebound after their arrest? Oh I'm sick to my stomach about this.
I’m glad nobody got killed over this .... but I know I will not rent from them anymore
A class action lawsuit is needed. Do they know how bad this can potentially end up for one of those drivers? Hit them where they hurt. Absolutely disgusting!
They absolutely know, they know that in any of these situations they can get someone killed yet they obviously don't seem to care.
So let me get this straight. Hertz claims after many attempts to get he car back they report the car as stolen. Yet a woman rent a car for 3 days but returned on time and was still reported /threaten with arrest.
So where is the many attempts for this one? I hope the lawyers will use this part of the woman story against Hertz along the statement of saying "many attempts".
Wow horrible will never rent from Hertz! Thanks for info!
The woman that lost her real estate license for a year needs to sue for all the potential loss she could have earned. That could be millions.
Same with the lady with young kids that was locked in jail for 40 days. Imagine the mental damage to those little ones, that could potentially carry long term effects.
KingRidge ...Exactly. This situation DEFINITELY took years off her life with the stress alone! She had a TWO MONTH OLD BABY at home when she went to jail for 40 days. It’s unconscionable. The mental anguish and false imprisonment alone deserves millions.
I don't understand what happened with the Justice system, especially if you carry proof
@@thefirstkingridge We have a "for profit" justice system just like we have a "for profit" health care system. Guilty before proven innocent. If you have no money in this system, you have no value.
She can’t sue because she was legitimately in the wrong! That’s why she lost her license for a term. She didn’t return the vehicle when it was supposed to be returned and did not inform Hertz or communicate with them a desire to update the original agreement. After failing to get a response from her or recover the vehicle they then rightfully reported the vehicle as stolen! And Hertz had the law on their side, and she did not and that’s why she didn’t and won’t sue Hertz because SHE violated the contract!
Thankfully, my rental experiences have never gone this bad. However, there was a time that Hertz told me my rental was never returned and that I needed to contact the police to notify them that it was missing.
After a week of paying $100/day for a missing car (and me calling them every day extremely concerned), I was finally able to speak to a competent manager. He told me the car had been taken to maintenance after I returned the car and someone forgot to put that in the system. 😡
I couldn’t believe how easy it was for Hertz to place the blame of them misplacing a car on me!
Does the rental company give you a receipt dated with the time of the return? That all should be computer generated and information stored.
@@garethpaine3222 yes, it usually comes as an email but my receipt was never sent. That was one of the reasons I ended up calling them. Plus, I started getting extra charges. Multiple agents told me, I never returned the car.
I asked if there were cameras they could look at to confirm me dropping it off. I was told they needed to follow up on the car’s location and that in the meantime I should report the car missing. I was concerned that they were going to drain my account until the car was found. And it was Christmas time! 😩
@@onesocialengineer
I hope you got your money back!! I'd get a lawyer and sue them for pain and suffering.
@@onesocialengineer if I was you I would never use Hertz again.
padding the bill is why they do this.
That's like 3.5 false filings a month over 8 years dats crazy
Filing a false police report is a crime. These folks should be well compensated. They deserve millions.
I definitely will never rent a car from Hertz again--I don't want to be the next victim of Hertz' inability to keep accurate auto rental records. Hertz employees who wrongfully submit false stolen vehicle reports to LE should be the ones in jail, including the Hertz supervisors who oversee or approve such false stolen vehicle reports.
Here’s one thing though. One of the people never even rented from Hertz and was jailed with a felony. That is most alarming!!
@@theknow7557 im confused how did he get inside a hertz car then lol
@@PerfectPrinceX1 He was probably an old Hertz customer in their database--nothing surprises me about Hertz' corporate incompetency.
They're filing false police reports. No matter who you rent a car from you should document everything from beginning to end. Video everything. Tell them what you're doing and why you're doing it. Make sure you film the faces of everyone involved in the transaction including your own. Film yourself giving the car back to the company and handing them the keys.
@@PerfectPrinceX1 He didn't. That's what's so F up about it.
SOME TIPS When Renting:
1. ALWAYS no matter the rental company, get a check-in/return receipt.
2. Upon returning, take pics with the vehicle and also the license plate.
3. If it's after hours, call customer service and make sure that they have you down as having returned the vehicle and get a receipt emailed to you immediately.
4. Lastly, check with your credit card company to make sure your charges have stopped. If you keep a rental car over the allotted days, they continue to charge the card that they have on file.
These are just a few things that I have had to use in times past with rental companies.
Gotta stay protected...
This country's moral compass is spinning out of control. 😕
Please be safe.
Your comment should have at least a couple of thousand likes,not just 6(one of which is mine).Not enough people give credit where it is due.Your comment is excellent.
Best tip is stay the fk away from hertz.
Corporate moral compass. Corporation of america
It sure is 😞, this is disgusting
As long as people in positions of power are allowed to get away with fraud, then these types of corporate rip-offs will continue. Hertz couldn’t even be bothered to respond specifically to the allegations.
Major lawsuits should be forthcoming in these cases if these accusations are true.
Sue the Cops too.
One of them wasn’t even a customer, that’s nightmare fuel
Exactly! That poor guy
The lady that was put in jail for 40 days , I hope she gets millions 🙏
Hertz? You're killing me! been saying that for 20 years
This is not new. This has been going on since the 90’s with rental car companies but escalated around 20 years ago for some reason. Hertz is not the only guilty rental company with this issue.
Always record your in person and phone transactions with car rental companies.
Omg!! The woman who was separated from her 2 month old for 40 days. That is sooo sad, you can never make up for that time. I cannot believe this is happening to these poor people
Millions and millions
Poor people, that’s the whole point. This is a war on the proletariat.
@@CarbideSix I wasn’t calling them poor as in financially I was saying poor as in I feel bad for them. But I am sure a lot of them are struggling with legal fees and all associated with this and that is terribly unfair.
If it’s “isolated” and “very rare” then how about Hertz agreeing to give $25 million in compensation to every individual falsely accused of stealing a rental? After all, if it’s rare, it shouldn’t total to very much money.
I would hope they would sue Hertz for millions, but the police too. If they had rental paperwork, there's no excuse for these bad cops. The people at Hertz should have been arrested for a false report.
You do not rent a car for a weekend wedding and have a problem with not returning the car for months and not contacting the company.
Hertz is not worth the risk.