Fix Hik-Connect Errors | Network Issues | Device offline | Connection failed

Learn how to fix the Hik-Connect Errors. Connection failed message and problems related to the network. To fix the problem you can check if the Hik-connect is enabled, check the network configuration, router rules and restart the router. Watch this video to see the details.
#bestsecuritydevices

[@user-ii6hy6ff5x]

Very helpful. Thank you!

[@securitydiscounter9042]

Great Video! Calm and complete. Thank you very much.

[@bestsecuritydevices]

You're very welcome!

[@dsulkowski]

Thank you, full and comprehensive, . I solved my issue.

[@gangasaju3273]

Fantastic video very helpful I jus fixed my system thank u 🙏🏾

[@learnblueiris]

Very helpful! Thanks for the video.

[@bestsecuritydevices]

Glad it was helpful!

[@dhanishahamed8902]

It really worked thanks man

[@MrSpyster]

I found the problem..I bought Hik Connect

[@chodge8366]

everything was fine until that Hik Connect 5 was introduced

[@kxronaldo3002]

Still doesn’t work for me, I have one camera plugged in showing live view but can’t connect to app

[@mannyrodriguez2455]

Hi i have a problem. I had my old phone number connected to my account and when i switched phone numbers and phone i was told i had to unbind my account but not sure how to do it because i can only monitor my cameras on wifi at home and i can see my cameras when I’m on my cellular data away from home. Please help.

[@kayberry6292]

Thank you - this is very useful. But it hasn't yet cured an "offline" error I get from Hik-Connect on my Samsung phone when I try to view three of my six Hik POE cameras. The other three cams display fine and all six are set up in the same way with the same passwords. When I check in my browser interface, it reports that the 'missing' three cams are all online to Hik-Connect so why would Hk-Connect be reporting an error? The message samples on about only being able to view video if my phone is on the same LAN as the camera, which it definitely is. So is this a Hik-Connect bug?

[@stevewilson397]

same issue

[@kayberry6292]

@@stevewilson397 Same phone?

[@ivanapavic5365]

​@@kayberry6292 Are you sure you writed the correct small S/N? You can see that on device label sticker. Or just ignore last 4 letters from the long S/N and copy the last 8 numbers and one letter before numbers. That worked for me.

[@kayberry6292]

@@stevewilson397 - I haven't seen this problem lately so maybe Hikvision fixed it? I didn't change anything.

[@user-dg8hx8uz5p]

Hello, my playback function only allows me to view the camera's history within the last five hours. Has anyone encountered the same issues. Any help would be greatly appreciated. Thank You.

[@kladzen]

i have issues getting hikvision platform access to work, i have "online" status in registrations status, but on phone, i get cannot connect all the time, regardless of what i do

[@h4rd214]

did u find a fix to it? please help me, i have the same issue

[@mission1627]

Hello, Everything was working over my phone till we reset the router and now it’s offline .. any advice the steps to get back online please

[@bestsecuritydevices]

It’s probably related to port forwarding rules you had in the router and now it’s gone. Just check that and recreate the rules (if that’s the case).

[@bereal2756]

How can I use it without network ?? I want to use it without network.

[@manfredaurelio2967]

I cant playback videos in the app. Please help.

[@bestsecuritydevices]

It could be dozens of different problems, unfortunately I can't individually help. Please just Google about the problem and the messages and errors you see when trying to playback.

[@denise3808]

Did you get sorted? Mines been offline for weeks now sick of it mine was set up with my phone 2 year ago.

[@jackwilson4863]

Okay.

[@jackwilson4863]

It works.