How Lush took on the cosmetics industry | FT

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  • Опубліковано 31 січ 2025

КОМЕНТАРІ • 91

  • @shirinchatterjee303
    @shirinchatterjee303 3 роки тому +83

    I believe that its youtube channel showing how these cosmetics are made, especially with actual people, happy people (as far as im aware lol) also increases brand awareness and reputation. I love their youtube channel. The founder seems like such a nice and kind fellow.

    • @lefleurdps7336
      @lefleurdps7336 3 роки тому +4

      The most important currency in branding is trust, their youtube channel is all about that, great work.

  • @kaleidojess
    @kaleidojess Рік тому +51

    I'm so happy lush exists. It's such a good brand.

  • @Kindlylisten3
    @Kindlylisten3 5 років тому +104

    *Support the people with money who have good intentions and ideas.*

  • @dawnwilson4999
    @dawnwilson4999 Рік тому +7

    I too am really happy Lush exists. For years I struggled with Eczema but since using Lush products I've had no problems with it. Brilliant products, but when are you going to deliver to Tenerife?

  • @ncubesays
    @ncubesays 5 років тому +58

    Liking this content FT. More please. More business storytelling like this please!

  • @roxanneconner7185
    @roxanneconner7185 2 роки тому +17

    I love LUSH, I worked for them for 2 years in the US and they walk the walk. Their products works really well too, not just the fun ones like bath bombs but hair and ranges are also more effective than any others I've tried.

  • @Rose-yj9oe
    @Rose-yj9oe 2 роки тому +5

    I love 💕 LUSH and I will continue to support them ❤

  • @22mae
    @22mae 3 роки тому +24

    And now they're deactivating all their social accts for a very good cause. Let's support this amazing company.

    • @bungamawar4049
      @bungamawar4049 2 роки тому +2

      can i know whats the reason behind them shutting all their accs down?

    • @JuzlaJeffry
      @JuzlaJeffry Рік тому +5

      @@bungamawar4049 It's a movement to inspire their customers to take care of their well-being by staying away from constantly scrolling on social media :)

  • @felixpowell3975
    @felixpowell3975 5 років тому +13

    The British need more sensible stable firms like Lush.

    • @feartheghostinme675
      @feartheghostinme675 2 роки тому +3

      I always thought lush was from america thank uou Britain I love lush with their real ingredients

    • @felixpowell3975
      @felixpowell3975 2 роки тому

      @@feartheghostinme675 only problem is they're from Dorset

  • @Ambina2
    @Ambina2 11 місяців тому +1

    Watching this before becoming an employee! I love that they have human hands working on things, it's another part of why bar soap is romantic. No animal testing! Hooray!

  • @vangelism7591
    @vangelism7591 5 років тому +11

    Great story! Amazing people and company.

  • @sherryeichelsdoerfer
    @sherryeichelsdoerfer 2 роки тому +1

    You need to add stores to the Outlets. Tannersville PA......for example or Hershey PA. Not just the Malls. I think you would be HUGE in the USA at the Outlets. I am a nobody...Just stating my opinion as a consumer...I love LUSH. At these outlets....they bus in loads of people from NYC. You dont have to do discount prices.....People come to the outlets for an experience. I think you would be a hit here.

  • @ObscuredByCloud
    @ObscuredByCloud 5 років тому +6

    Wonderful content. We want more of this! Setup a diff channel & offload the content to someone for regular updates

  • @kristenmorgensternmusic
    @kristenmorgensternmusic 4 роки тому +4

    This is such a great store

  • @shivarajm1623
    @shivarajm1623 5 років тому +12

    I love lush i worked in india lush shop its was wow

    • @nikikikita.t
      @nikikikita.t 4 роки тому +1

      When was lush in India?

    • @r.22r
      @r.22r 4 роки тому +2

      @@nikikikita.t a few years ago. In bangalore.

    • @garimarawat2953
      @garimarawat2953 2 роки тому

      I had no idea they had a shop in india too !

  • @me.atul10
    @me.atul10 5 років тому +26

    In India, ayurvedic companies sell all Herbal soaps cheaper than chemical based from centuries, but when it's UK, it is a sensation 😶 obviously new thing for them!

    • @Patrick-jj5nh
      @Patrick-jj5nh 5 років тому +25

      yes some great quality and certainly amazing ingredients in india, but low to no standards on health and safety regulations, also decent consumer protection law only came in very recently

    • @CailinRuaAnChead
      @CailinRuaAnChead 5 років тому +1

      Though I have some lovely ayurvedic turmeric and clove soap that has made my skin the best it has been since I was a child. It smells beautiful too.

    • @markacadey3313
      @markacadey3313 5 років тому

      Atul Sharma love this comment ❤️

    • @noname-ou3qj
      @noname-ou3qj 3 роки тому +2

      We have been making soap for hundreds of years. Bitter much 😂. We have a range of smells a lot of yours just smell the same. Incense/herbal its in your culture and here it isnt liked very much in the west

    • @RealLordVoldemort
      @RealLordVoldemort Рік тому +3

      You can support one good brand without pulling another one down. Stop crying

  • @nikefimov3987
    @nikefimov3987 3 роки тому +3

    Anyone got any clue how I reference what Mark is saying in this interview in my coursework? Harvard referencing style.

  • @NMD03
    @NMD03 2 роки тому +9

    Veganism is not a trend. That's an ethical lifestyle. Nice interveiew tho

    • @RealLordVoldemort
      @RealLordVoldemort Рік тому

      A lifestyle can also be a trend.
      Some definitions of Trend
      a general direction in which something is developing or changing.
      "an upward trend in sales and profit margins"
      change or develop in a general direction.
      "unemployment has been trending upwards"

  • @christofferbersau6929
    @christofferbersau6929 3 роки тому +1

    Big upz for the factory bloke wearing a wu-tang tee

  • @shades_of_cool7178
    @shades_of_cool7178 4 місяці тому

    Interesting products and ingenious determination to remove wasteful packaging but the radical left marketing by the company’s founders is a huge turn off. We’ve seen a deterioration of the demand for Lush here in the states.

  • @TheHillsAdventuresInPortugal
    @TheHillsAdventuresInPortugal 3 роки тому +1

    Great story but no hair nets? Beard nets? Really? How come Lush?

  • @TanningMiami
    @TanningMiami 3 роки тому +4

    lol talk to the employees in sores and the "car sales man" type atmosphere that they have to use to pressure customers to buy over priced bath n body

    • @noname-ou3qj
      @noname-ou3qj 3 роки тому +7

      You just say no thanks and they leave tou alone lmfao

    • @pompommerman9830
      @pompommerman9830 Рік тому +1

      They’re the biggest sharks you’ll ever come by for sure lmao, you set foot in one of those places and you’ll be confronted with the most beautiful woman you’ve ever seen in your entire life grabbing your forearms and rubbing you down with some goop in a 2oz tin can that’s 12 dollars and she’ll be like “it smells good right” and you have to be like “of course” and walk out of that place 1500 dollars in debt

    • @angelclaire11
      @angelclaire11 Рік тому

      @@pompommerman9830you’re acting like that’s not their whole job as a salesman to get you to love the product. That’s business. Don’t complain when it works, it just shows your lack of self-discipline 👌🏻

    • @jessicawalton4690
      @jessicawalton4690 6 місяців тому

      they used to pounce on you the second you walk in, but nowadays they seem to leave you more alone and mainly friendly (noticed in UK stores near me)

  • @ebutuoy0312
    @ebutuoy0312 3 роки тому +5

    I hope at least they cover their head as well for hygiene reasons whilst making the products.And I don't like whenever I enter the shop, they start talking to me a lot about their recommendations without me having my own time exploring what I want. Just leave the customers to explore 3minutes after entering the shop, so you can earn more. 😂

    • @TanningMiami
      @TanningMiami 3 роки тому +2

      its a used car sales man atmosphere

    • @gamergril1239
      @gamergril1239 3 роки тому +8

      Hi, lush worker here. We are made to do that, we will get in trouble if we don’t. Unfortunately it’s apart of the job, the worker probably hates it as much as you do

  • @RebeccaJ720
    @RebeccaJ720 2 роки тому

    Ew The Shop, the MLM good choice for leaving.

  • @TheGradeFootballer
    @TheGradeFootballer 3 роки тому +1

    Some paper and wood packaging can leave behind 2.5x carbon footprint than plastic.

    • @adamtanpahawa850
      @adamtanpahawa850 3 роки тому

      Oh never knew bout that,new knowledge😲

    • @sarahs6712
      @sarahs6712 3 роки тому +10

      Better than plastic in the ocean

    • @Solar_Corpus
      @Solar_Corpus 2 роки тому +3

      It’s still biodegradable is it not

    • @TheGradeFootballer
      @TheGradeFootballer 2 роки тому

      @@Solar_Corpus Plastic is also biodegradable but takes 1000 years, but climate change is real and affects us in 50 years.
      I would rather take the 1000 years to find a solution to degrading and recycling plastic than risk my existence 2.5x faster in the next 50 years

    • @coolnormalandwelladjusted
      @coolnormalandwelladjusted 2 роки тому +3

      But in a few days-years those materials will be broken down. Plastic will just break into smaller pieces which is why we have micro plastics in our food now.

  • @colleenmcbride3656
    @colleenmcbride3656 4 роки тому +1

    I've never seen a lush store. Ive never used lush.

  • @CordeliaWagner1999
    @CordeliaWagner1999 6 місяців тому

    I don't understand people that are against animal testen but habe no Problem eating meat and dairy from factory farming

  • @terrynicholls1991
    @terrynicholls1991 3 роки тому +3

    Majority of the ingredients are chemicals

    • @wiupset6666
      @wiupset6666 3 роки тому +13

      ? Everything is a chemical

    • @Kris-st4zw
      @Kris-st4zw 2 роки тому +3

      Nah look at the ingredient lists on the products, green words are fresh ingredients, black words are safe synthetics. Majority of their product labels are straight green.

    • @saradarling5601
      @saradarling5601 2 роки тому +7

      terry, the water you drink is made of chemicals

  • @VivienneMecsko
    @VivienneMecsko 2 роки тому

    Hi, did you know that 99% of LUSH products contain microplastics?
    Hi, did you know that 99% of LUSH products contain microplastics?

  • @How.Dare.You.
    @How.Dare.You. 5 років тому +9

    Way overpriced

    • @Patrick-jj5nh
      @Patrick-jj5nh 5 років тому +42

      UK handmade with full sustainable production line, yea that's going to cost. But it's not the destructive trash most of the other competitors are putting out.

    • @r3dp1ll
      @r3dp1ll 5 років тому +5

      yes but in a way it redistributes wealth

    • @AvgJane19
      @AvgJane19 5 років тому

      @@r3dp1ll care to explain?

    • @r3dp1ll
      @r3dp1ll 5 років тому +1

      @@AvgJane19 I meant it takes from affluent customers and redistribute to its employees. But actually I just had a look and they pay market rate and do not give shares to employees ...

    • @livvymarie1148
      @livvymarie1148 4 роки тому +7

      Worth it to support such a great company and they’re employees

  • @1995marixsa
    @1995marixsa 2 роки тому +2

    Everything was going good untill I read the ingredients and saw SLS, SLES ;irritation, bindness, severe rash, fragance; how do I know if its natural, organic, syntheitic, etc, Lanolin/Wool Fat/Wool Wax; is a byproduct of the wool industry, the wool industry is a cruel place that don't care about the animal they just want as much as wool as they can get, the workers get pay by how much product they can get meaning that they have to be fast, most animals get pricked, holes on their ears, and their tails cut off screw the painkillers we need more wool, its so not cruelty free, why lanonil when you can use a plant base product that can do the same thing wihout the cruelty . Its like you do something good like helping the environment, fighting for animals right, fair wage and stand by social impact that help us be better and than I see this
    and think how much of this its actually true. Had high expectations for LUSH such a big let down.

    • @warriornix4364
      @warriornix4364 2 роки тому

      Actually, lush listened. Lush cosmetics as of January 2023 no longer use lanolin on any of their products.
      Lush also has both SLS and SLES FREE products. You just have to ask or look it up online. Lush derives their safe surfactants from coconut and other oils to AVOID the use of palm oil which damages the environment. - palm oil is used by most companies to create SLS/SLES.
      According to dermatologists (watch df dray on UA-cam if you wish) they explain surfactants are ok depending on it's purpose/need/how it is used..etc.. it's been proven to be safe albeit quite drying and some people's hard doesn't take to it.
      To conclude, lush no longer uses animal byproducts other than honey. Honey is sourced because using purely maple syrup, agave, vanilla, glycerin or date syrup... Basically using 1 or more humectant ingredient than others will cause a tip in the balance and harm another living creature or persons environment. It's about balance and moderation for lush.
      They try their best to make options for everyone which is great.
      Still think their facial cleansers, toners and moisturizers can be better but not my company so not my circus.

    • @1995marixsa
      @1995marixsa 2 роки тому

      @@warriornix4364 Thats a good. I do have to commend them on the fact that they're trying to both make their products better and help the environment. I'm hesitant in trying their products because my reaction was no joke, I really wish to be able to buy from them bc I like that they're trying but I don't want to risk my skin for it, but yeah agree with you not my company not my company lolz

    • @oliveoconnor5589
      @oliveoconnor5589 8 місяців тому

      There is no lanolin in lush products anymore

    • @dariazhempalukh
      @dariazhempalukh 6 місяців тому

      Yeah, I have been using their shampoo and didn’t know why my skin got dry. Switched to no sls and it got so much better.

    • @CordeliaWagner1999
      @CordeliaWagner1999 6 місяців тому

      Do you eat vegan?

  • @flashtheoriginal
    @flashtheoriginal Рік тому +2

    I will never shop at Lush again. Your anti-Israel stance, as publicised in some of your shop frontages is a polarised INSULT