B&O Shuts Up a Customer Complaining !!

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  • Опубліковано 16 жов 2024
  • So I made a video about my poor experience with B&O and instead of listening to the advice they decided its better to shut me up :)

КОМЕНТАРІ • 35

  • @maureen14
    @maureen14 11 місяців тому +4

    B&O needs better PR And you are definitely right, they need to evolve or they're going to go spiralling downward, especially in this day and age of high tech, fast tech and models changing every month.

  • @andrewf7822
    @andrewf7822 11 місяців тому +4

    Ethan, disgraceful that a man of your calibre should not be listened to.

  • @mikaelnilsson5912
    @mikaelnilsson5912 11 місяців тому +1

    Really sad that such well established manufacturers makes mistakes like this.

  • @jussiheino
    @jussiheino 11 місяців тому +1

    I am happy with my Genelec system, and also happy with customer support from both retailer and the factory.

    • @EthanFromLondon
      @EthanFromLondon  11 місяців тому

      I used to have their speakers and they are really good

    • @Finn-FrenchGaming
      @Finn-FrenchGaming 8 місяців тому

      Well, we usually have good customer service around here.

  • @RichieRich845
    @RichieRich845 11 місяців тому +1

    Good on you Ethan.
    Shame on you B&O, learn how to take feedback and act upon it. Most people don't buy anything until they read the reviews on products.

  • @mgdrivesGRY
    @mgdrivesGRY 10 місяців тому

    never going into a store of them ever again. sad behaviour and lack of training their people.

  • @Sp1k3e
    @Sp1k3e 11 місяців тому

    Hi, I have though bout buying some sweet headphones from them (yet I have not been decided through the price tag - roughly 600 euro, which is quite a lot for my budget). I don't want to spend my hard saved money on a brand which cannot treat their customers with respect (especially in that price range - doesn't matter If its an expensive car, watches or headphones). These legacy companies should be quite aware, that I can easily buy another brand or Chinese wannabe brand for 1/10 of the price and likely with 60-80 % performance of the "legacy" product.

  • @MP_pov
    @MP_pov 11 місяців тому +3

    Great idea of muting yourself and doing a voiceover instead to explain the issue! They can’t put a gag order on you like this just because you joined their beta testing programme, ridiculous.

  • @rayrichmond6197
    @rayrichmond6197 2 місяці тому

    I believe there is a forum created within the Beta test environment for everyone to share the faults they experienced (that way it is only available to B&O to work with and improve on), the fact that U made a UA-cam video instead to share your experience ( you can see why they’re upset about that). If U did not sign up as Beta tester and shared your experience just as an end user,B&O wont complain about that but as a tester, U have access to other people’s complaints and faults both from Beta and standard software all of which including yours make up your experience. I say this because I am a Beta tester too with B&O and I know the amount of information available there from other testers from day to day use of their products You might NOT have breached your NDA, But it seems mentioning that you are a Beta tester on the video must be the reason they are contacting you. My thoughts

    • @EthanFromLondon
      @EthanFromLondon  2 місяці тому

      No forum no nothing. Just a terrible system created for beta testers which is all I was saying. Their website was designed badly and nothing worked.

  • @dsjamus29
    @dsjamus29 11 місяців тому +1

    I thought you were going to talk about B&Q lol😅

  • @champipy
    @champipy 11 місяців тому +1

    What about Bose? Somehow thats also controversial.

  • @Finn-FrenchGaming
    @Finn-FrenchGaming 8 місяців тому

    Danes are great in sound and furniture, world-class in many cases. And then you come to Bang & Olufsen... they just missed it.
    Why on earth would anyone sane release a soundbar with a 8 WATT standby power consumption?! Only B&O.
    The company is infamous for just not caring. Their 'tone meister' can't make products that look and sound amazing, they have to mess it up somehow. Their behaviour is NOT up to Danish standards!
    Yes, I will still look at a Theatre.

  • @EugenioHertz
    @EugenioHertz 11 місяців тому +2

    Hello Ethan how u doing in sveden? I was wondering, other than pissing off ferrari and bang n olufsen hahahahahaahaha, are you a diecast collector? I mean 1/64 cars

    • @EthanFromLondon
      @EthanFromLondon  11 місяців тому

      I had about 150 of them but gave them away when I turned 16. I grew up :)

    • @EugenioHertz
      @EugenioHertz 11 місяців тому

      @@EthanFromLondon damn what a slap... hahahaha actually my closet looks like a toy shop. you´d be seriously impressed with the quality level these models are going these days, and even some of them costing about 30, 40, 50+ euros , which is money for grow ups!!!
      cut and paste this on google and check the images, see if you remember something >>> "mini gt" Porsche 911 Targa 4S Cherry Red

  • @rkmklz7562
    @rkmklz7562 5 місяців тому

    B S ..now I will not buy anything from them now... like everything else...it is going down....B and O....like Grundig...they are not good like they were anyway......😭...

  • @papagen00
    @papagen00 11 місяців тому

    i will boycott b&o and ferrari.

  • @machiavellian7490
    @machiavellian7490 11 місяців тому +1

    U need to get ur lots of money must mean quality products thing out ur head!

  • @Smog104
    @Smog104 11 місяців тому

    Not good the way you been treat Thu mate

  • @JoakimPorscheCaymanS
    @JoakimPorscheCaymanS 11 місяців тому +5

    B & O is around No1 in design. Don´t ever expect "HiFi-level" because they are NOT. Hope you will survive the winter here in Sweden, darkness for a few months. :)

    • @Smog104
      @Smog104 11 місяців тому +3

      Bang and Olufsen make exceedingly good audio equipment, anyone who thinks Beolab 50 , 90 , 5 , 28 , 9 , Penta or many of the passive Beovox speakers of yesteryear . They can punch up there with the vast majority of audio and HIFI companies . The baseless accusations about BnO not having good sonics has been proved wrong on many occasions, as Andrew Robinson or Peter Ledderman the analogue guro from Soundsmith NYC or the CEO of Sausalito audio or the counties magazine reviews that give credit where credit is due . We are not talking about Conrad or some bourgeois home designer . BnO is a very serious high end audio company that has always done things differently. I’d actually go and listen to their range as many enlightened audiophiles have including me

  • @Alfa_Addict
    @Alfa_Addict 11 місяців тому +2

    I'm sure B&O got annoyed when you described them as not being a tech company - obviously they are. There is high level technology in sound system and speaker design especially when creating form factor products. Software is a completely separate department though which absolutely can be criticised but perhaps your choice of words could have been better.

    • @EthanFromLondon
      @EthanFromLondon  11 місяців тому +5

      Here we go again with the Woke/PC brigade that blames the person impacted "wrong choice of words" or "you brought it upon yourself". No I won't choose my words to please people. I will say what I like, this is my Channel and I don't care what people say!

  • @vitortavares5759
    @vitortavares5759 11 місяців тому

    B&O are over price. You are buying design, not sound or software quality.
    In want good design and sound quality in your hi-fi gear? Gato audio is the answer… and you can speak directly with the the designer.
    I’m a huge fan of this guys.

    • @EthanFromLondon
      @EthanFromLondon  11 місяців тому +1

      I have to speak in their favour that the sound quality is absolutely amazing

    • @vitortavares5759
      @vitortavares5759 11 місяців тому

      ⁠@@EthanFromLondon not for their price tag

    • @vitortavares5759
      @vitortavares5759 11 місяців тому

      But as you said, B&O is not the choice of real audiophile.