JBC's handling of DDE-1C issues is informative & unfortunate 😞
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- Опубліковано 17 вер 2024
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General Motors was up front and STATED features NOT available at time of delivery AND will be added to YOUR CAR once the chips are available
and they made "dummy" modules to install and replace the modules they are NOT including
and now are fitting the ADVERTISED features as the modules are available NOW
GM is NOT a corporate "good citizen" by a country mile and THEY can do it correctly
JBC could have bean "upfront" and sold a version advertised differently and say call it the "basic" and nocked $9 from the price and make the original perma back order/ sold out till the original spec chips are in stock again
they "win" as they do NOT have to "fix" sold products AND zero reputation hit OR post sale consumer support over this issue
consumer does NOT lose as they BOUGHT a lower feature version BUT received that they paid for
This is the sad part. So few people used these features that being honest about it would've done so little damage. Lying and bsing about it when you sell the most expensive tool in the industry does far worse.
That's really disappointing to hear. I have a DDE-1C in storage from 2018. Recently I ordered a third cartridge stand from them.
If you think the station is overpriced, the stand is a block of cast iron and costs at least 1/2 to 2/3 the price of the DDE-1C. It was packaged really poorly and insecurely compared to the first two I ordered several years prior. It came fresh from JBC and was actually damaged. I got it exchanged but the retailer came back and told me the replacement that came in was also damaged so they returned my money and cancelled the order. I did send a message to JBC it was not acceptable to skimp on packaging for something at that price point. Literally thrown into a box with long bundle of kraft paper loosely looped (looped in 2 dimensions, not wrapped) around it for padding. Just utterly unacceptable. It used to be form fitted foam or form fitting cardboard seats in the box.
It sucks when companies ride out their reputation and choose to stop caring
Everyone makes mistakes. People don't like to say they make mistakes, but they do. In saying that, how one goes about their mistakes and taking accountability is what separates people.
Informative and unfortunate.
I have to address some employees about lying to me about simple crap like “who didn’t flush” or “who spilled the scented candle wax?”
I’m going to use what you said here. Thank you. Very well put.
If these guys lie about leaving a turd in the toilet, what won’t they lie about.
@xValkyrie93 You have the mentality of a child
I trust you, people trust you FOR A SIMPLE REASON! You, Louis, are as honest and upfront as knowledge will allow you to be. Thank you. I appreciate you. (I like your kitties too 😺)
Here in Holland, selling a product with missing features, is called misleading advertisement and a customer can cancel a sell for this. This is just illegal business practices.
Pretty sure that's the case everywhere.
Even with our legendarily sparse* consumer protection laws, in the US lying about features is considered false advertising, which is illegal.
Enforcement is...eh
But at least it is on the books
* by developed nation standards
Same in USA, but the FTC rarely does its job.
In Anglo-Saxon jurisdictions eg UK, USA, Canada etc there's similar laws it's called bait and switch or false advertising, very illegal.
@@TheSiriusEnigma Fun fact, that's a classic civil case. An Aerospace contractor who goes out of compliance because of a missing feature is going to have some large damages. Same with a class action.
There's no problem in cutting costs, making cheaper tool or streamlining production. You just can't be sneaky about it.
@@GH0STST4RSCR34Mit is though? Lbc cut corners because of supply issues, but then lies to customers about it
If they had been upfront and told customers it was being removed and why it would've been acceptable
No buisness csn tun 100% perfect 100% of the time, but lying and saying they are 100% when they arent is disgusting
Op is an idiot shill, thats why.@@GH0STST4RSCR34M
@@GH0STST4RSCR34M Louis hearted the comment. He approves of what mc and epis said, sorry man, you kinda gotta take the L on this one.
"If an inferior company sold products that didn't have the features advertised I would understand. I wouldn't give them a pass but I would understand".
You know things are getting really bad when instead of ranting indignation Louis Rossman has understanding for any company who shortchanges their customers. It's a sign of the times.
if it doesn't have the advertised features it's a crime
True.
its usa, who's gonna enforce that?
A some who does computer/electric repair since I was a teen and built my first PC in 1997 at the age of 10, any time I made a mistake with a customer's item, whether I damaged it, didn't fully fix the issue, etc, I always made it right at MY cost including the time needed to make it right. You'd be surprised at the number of people who would recommend me just because I was honest when I screwed up. Mistakes happen. How you respond to that mistake tells a lot about your character and your morals and ethics. As someone who has been screwed and ripped off by other repair shops I vowed never to do that to someone else. My parents always taught me to treat others as I want them to treat me.
A mild-mannered board-level repair engineer by day, Louis' alter-ego as a racket-busting crimefighter puts him in the crosshairs of many would-be scumbags. Luckily no-one recognises him under his disguise! Oh, wait.
As a Focus owner, finally getting into a new car felt like getting a rolls royce
Keep it clean with regular detailing and Weathertech mats. Futile if you have kids though lol
I learned something, you can put an Arduino inside a hot air rework station along with a mono LCD and charge an extra $500USD, lie about it having ' features' and add more and not be held accountable. I learned that you can ' forget ' to order SRAM ICs to store profiles and get away with it. I learned that with my simple Arduino IDE level of programming skills I could design a better controller, have it use all the listed features of the several thousand dollar hot air rework station and use the same motor controller boards found in the 50+ Arduino Projects kits to control the hot air fan and temperatures with as fine precision and potentially open source the whole thing.
They should be using chips that never go out of stock, like old Microchip PICs or Espressif ESPs. All of industry relying on STM32s was the real problem, same for all hobbyists relying on AVRs. RP2040s are looking decent for supply capability, though personally I think these CH32Vs are looking appealing. The CH32V003 is cheaper than an ATtiny and has the specs of an ATmega, while the V203 is cheaper than an ATmega and has the specs of a pi pico. Programming tool chain looks decent, which is important. Supply capability is still up in the air, looks more available from their official store on Ali than their LCSC listing, for now.
Another great exposure of a company managed by very greedy people, well done Louis, keep the truly excellent work up exposing these lousy companies and/or products, thank you.
The same is true for car recalls. Fords are always being recalled, it's your responsibility to bring it in, and they treat you like crap while it's happening. I know from experience. I've heard tale that some high end car brands, during a recall, drive a rental car to your house, drive off with their model for repairs, and then do the reverse at the back end. Real customer service.
I find it endlessly amusing that you can pay well over a 100k for a garbage ford truck. If you tolerate garbage you get garbage. It's quite simple.
You don't mean they take the car without your knowledge I hope.
@@linsqopiring6816I would assume that they call you, apologise, then arrange a time to do it, all while you're at home and know of what is happening.
I will NEVER buy a Ford again after how they treated me over a warranty repair. My engine blew at 64,000 miles. I pulled it off the side of the road, and it got a little tiny bit of mud up the side of the wheel well. Had it towed in to the dealership I got it at (where I also did ALL my service!), to use my extended warranty - only to have the guy come out and yell at me that it wasn’t covered. According to this “genius” I was “off roading” my vehicle and I owed them $3500 for a new engine. I assured them I never did such a thing and they called me a liar, made a big deal over this literal LINE of mud in the wheel well, and told me to get my car off their lot if I wasn’t going to have them fix it. After a week of nothing but stress, and no car - I ended up calling Ford themselves (above the dealership), and a guy drove down from Detroit personally 👉🏻 and told him they were idiots for accusing me of off roading, and told them to fix my vehicle under warranty. They way they acted you would have thought it came out of their pockets personally! They lost me as a customer from that day forward!!!
@@leonro Yea, I thought so too but just checking because the was he describes it is ambiguous.
When you change something like a feature and remove it without changing the advertisement that is fraud and consumer affairs should be contacted along with a slammin lawyer so you can sue the shit out of them! They are lying to their customers and that is Gross neglect when they knowingly planned to defraud the customer.
You know Louis why you aren't a millionaire because you are a good person and doesn't screw the paying customers like these companies.
Keep the good work going
I keep hoping to upgrade from my cheapo Aoyue iron It works for alot of regular size stuff really small not so much
one day I'll go by and get one from the shop :)
This is how it should had been handled: every single person who ordered station and then this order were chosen by JBC to be served with hot air station based on chip with less functionalities should be asked if they want to have their station ordered anyway. Everyone should be able to opt-out. Those who stay should have station with worst chip delivered with a promise that it will be upgraded after shortage comes to an end and when it does, it should be upgraded for free.
and then companies wonder why we buy and "return old things"
bro that white cat really got my heart tho, reminds me of my cat as a child.
Great video. So sad to watch this side of sociatal decay.
*Wrong* info; Missing info; Missing Parts; Missing info about Parts; *Missing TRUTH; LOSS of TRUST.*
I own a JBC station (although not a DDEC), and I regarded JBC very highly. Using the iron you really do notice a big quality difference and for their regular soldering irons, they are much nicer than some of the competition (such as Weller). Extremely disappointing to see this behaviour. It will definitely reconsider the purchase of their equipment in the future. If you pay an A class price, you expect A class service and a company that takes responsibility for their mishaps.
I suppose they changed and are now riding on brand name trying to maximize profits. The exact behavior that costed Weller the market here in Europe. They dominated the solder iron market, but lack of innovation, sky high prices and drops in quality caused them to now become (in my eyes) B grade.
I figured they must have cheaped out a bit, as their packaging is also the 'pseudo enviro friendly' kind, which often enough translates to piss-poor and cheaped out on.
Actually, this is illegal. The FTC should get on their case for this.
Kinda seems like the type of thing that happens when a company gets too big and no one wants to take heat from their boss, so they just cut corners and hope they don't get caught.
This video is also informative and unfortunate.
its unfortunate that high end products are like this sometimes and not always like a expensive option for something that can last a very very long time if you give it a little bit of care.
i got myself a chair and a desk for a steep price but they last.. dont understand why anything remotely related to electronics is not like this as well :/
just like with a rental, even if u cant pay the rent let the landlord know whats going on, more than likely they will understand and will be willing to work with you, the worst thing u can do is leave them in the dark it sews the seeds of distrust.
That's a great cat right there.
She is an awesome cat.
Thank you for revealing that because you save me from spending all that money on JBC. So I think I will buy my nano hot tweezer set from Hakko
Look carefully at the ad pages and all the "included by reference" terms of service, support, etc. It's all a web of obfuscation that likely somewhere has the following:
* The product specifications list includes all the features available on various sub-models and markets. The sub-model available in your area may not have every feature.
Hmmmm ive had to turn on notifications for this channel multiple times, just came back to to the channel on a whim and now im not even getting notis despite the bell being ticked
19k viewers on a 1.8 million subscribers channel after an entire day. Nothing weird about thay
@@rossmanngroup didnt expect this reply, but id like to see your videos when they pop up, regardless of content/topic or the algorithm which is why i have them turned on. Seems odd that they wont show content that ive explicitly opted into. Or maybe theres another hidden box i have to tick that says "yes, really, all all notifications"
The language changed Louis. It was "Fuck you!" With a wink and other things 🎉
There goes my plans on buying a JBC station.
Thanks both
It's always companies with the most money that feel like they're immortal when doing these horrible practices. They'll just add a deceptive TOS clause, use doublefaced language, then collect their money and churn the investor machine at the expense of end users.
Just had this same thing happen with my relatives, with one of them having a perpetual Office 19 license. It's called perpetual, but because the product was already "activated" on their own PC they had to reinstall Windows on, the activation key is now useless. The license is "perpetual only on that PC." Which is a great way to say that you rent it for as long as that device works.
Billy G. gets his fat sack of cash to do whatever he wants, and rather than fight it, my relative is not privy to alternatives (like the obvious Libre Office), so of course, Bill's exact prediction of customer response will come true:
"I'll just go down to the store later to buy another one."
I hate to even suggest that Microsoft could get rid of that Office licensing setup at any given moment just like Adobe did with their software.
JBC going the evil Apple route in repair/manufacture. It's what they did afterwards that makes absolutely sure I will never buy a JBC device.
ALL capitalists go(ing) the evil Apple route in repair/manufacture. Fixed it. It's systematic and not "a few bad apples"
Thank you Louis
1:35 😂😂😂😂
The thumbnail made me think this video was about that blue microphone.
The irony is Rolls-Royce is a BMW and Bentley is WV and both of them use cheap parts bean parts for their house priced cars.
Yeah, there's no shame. I remember seeing a car rebuild video seeing some Ferrari or Porsche parts that were basically identical to much more normal cars except with ludicrous mark ups...grrr
As Metallica once said, "sad but true"
These days, it appears unfortunate but likely informative that the lower price tends to be the more honest price.
Rossmann: they claimed it was only going to affect languages
Letter Rossmann quotes: less used functionalities *such as* languages.
That is not a claim that it only affected language, that's a claim that it only affects less used functionalities, with language given as an example among multiple functions.
Your statement about only language is either not reading the letter well enough or dishonesty about what it claims. At least in regards to the portion shown.
Even happier I have my Hakko FM-206 now rather than switching to JBC like I was considering.
That cat is fucking adorable. Subbed.
Still using quick 936A I love it
I'm already watching another channel with a nice cat, DiodeGoneWild, that dude fixes almost anything with a 50 year old soldering iron...
Keep exposing them plz
7:00 missing languages can be implemented very fast.
just done that for a customer using chatgpt and modern tools for adding translation tags to the tool.
takes me 1 days per 200 words for 10 languages with near flawless translation.
its no rocket science but shows the lack of care imho
This is the type of thing you can be sure emails were sent from engineers about in protest internally. Unfortunately they're under NDA. I hope someone opens a large lawsuit as this is a clear bait and switch.
Funniest and saddest thing at once is… the stuff they have in their flash can be cleaned up and the features reinstated. Their code density isn’t great and it’d take some minor rework of the source code and linker scripts to make it better. The smaller flash should fit everything and the language overlays. You just have to apply a bit of thinking to it. JBC all you need for a fix is some brains and a firmware update.
Kitty!
Rag doll type.
Gonna buy a JBC C245 pencil, control it with a cheap microcontroller + oled + encoder + MOSFET board, and power it with a 200W Meanwell PSU. Might be able to do the same with one of their hot air blowers.
Trust the hardware, do the problem solving in software.
my new jbc nase station also lacks 2 functions that should be available according to the manual
Thanks for the Rhine-labs info - looking forward to more kitty content. Also, what happened to the Chanel?
We've has a DMPSE (2000€ 4 Tool station) and honestly I'm really disappointed.
The normal tools are very good.
The tweezers are nice but plagued by stick-and-slip effect. You want them to operate smooth when you are working with small
How do you fix stick-and-slip? I thought this was because of the solder surface tension and not design? I'll have to check if my stations heat up on booting. I've never noticed anything, but I have the DDE-1C and it's predecessors, as well as the compact self-contained stations. Does the DMPSE take a long time to boot or anything? The stations I have appear to be almost instant on.
Hi Louis, how do you handle hot air rework for smd components right next to electrolytic caps that do not tolerate heat ? I have to fix such a board for a 2004 honda car radio. I can put generic insolation silver tape to protect the caps but i am concerned it's not enough. I practiced on a scrap board with my 861DW and the tape did seem to protect the cap but the yellow glue that held it to the board (capacitor is mounted layed down on its side) burned and made a brown hard poodle ! I searched youtube for that issue and there is almost nothing on it.
This sucks. JBCs are amazing. Not so much the tweezers, hot air etc. The normal, regular size soldering iron is just so darned good. Been using at work for years. Wanted to buy one for myself. Hmmm. Shit. I saw an online thread on how you can buy the handpiece and just design your own power controller. I am qualified to do so.....i guess thats what ill do. The pinout/sensor is apparently straightforward.
Marco Reps did just that with excellent results. ua-cam.com/video/cYgjcDbSyRE/v-deo.html and ua-cam.com/video/GYIiOkr6x9o/v-deo.html
You ask us to subscribe to his channel and all that, but you didn't even like the video in the screenshot despite the adorable cat, shame on you, Louis. :P
It's the first link in the video description!
@@rossmanngroupI was talking about the cat video. :D
LOUIS ROSS MAN WHEN ARE YOU GOING TO THE IDF????? GIVE US IUPDATE
Hey Louis, what do you think about Samsung Blocking phones off users who bought them outside the country or cheaper than retail price in Mexico?
Please do a TronicsFix collab.
Commendable way to right the wrong, even though it wasn't your fault. It says it all. 👍 As to the other way of doing business..well, you deserve everything that will come back and bite you in the ass..
Lol, you need to hear about ZKTeco
My opinion of that channel:
KITTY!
So, what you're saying is that JBC is now merely the Jaguar of soldering stations? :P
Louis would you start putting the software used in the production of the video in the description? After you talked about newpipe I'm very interested in the software you use.
Informative and unfortunate? How could you support this, louis?!
I was trying to think of how o put a(mildly0 positive spin on this behaviour and I think I got it! I'l just say, "that was very shoddy behaviour" and not use any of the deserved swear words! That's as positive as I can get 😉
The profiles feature uses language and thus falls under their disclaimer /s
Mr. Clinton + Rhine-Labs collaboration soon for more Oreos?
Can you please do a video on how SSSniperwolf doxxed jacksfilms and how UA-cam is not punishing her for it?
Schematics included with "Schematics or die" battery pack when?
I use dirt cheap knockoff stations with original JBC tips, I have profiles
Dumb question, what microphone is Louis using in these videos?
Blue Blueberry he got broken for 200 dollars
Dogs are best.
Louis! Are there any soldering stations of a similar level of quality of the Hakko that you recommend thats not quite so expensive? Lol
I don't know when I've ever even heard of the most expensive of ANYTHING being the best. Usually it's just bragging rights. That said, shame on JBC for not being up front about changes to their specifications. A lot of very mission critical applications requiring certifications out the wazoo are relying on a so-called top notch vendor to be technically sound. This stupid blunder could have and still may put companies at risk for un-knowingly violating certification requirements with the likes of NASA, Boing, the military, etc. Ask Fluke what they did during the chip shortage.
Is this still the case with these models? Or if you buy these jbc today They will come with the correct chip and the correct features?
Kitty!!!
Hey could somebody recommend like a good soldering iron for a beginner?
Hi, Louis you probably won't see this, but I figured I'd ask anyway. I want to set up a station for drone borne instrumentation controlled by Arduinos. As an aspiring amateur, what is your recommendation for equipment such as soldering stations?
I'm not Louis but personally I'd snag one of the clone compatible T12 stations or one of the generic stations compatible with the JBC C245 cartridges. Either option would work well. There's several revisions of the T12 style stations and some handpieces that are better than others, so do your homework. I have a clone T12 and am very happy with it's performance, though I might consider one of the C245 style systems if I were looking now. They weren't really common, and the prices have come down a lot in the last couple of years. Regardless, good luck, and I wish you well with it!
@@ChristopherGoggans thank you
I get weird audio delay issues every time you switch to your PC screen. Odd.
I don't mean for this to come off as abrasive but could you look into something like a pop filter or post production sound editing for the mouth noises or whatever you want to call the lip noises? They are especially obvious at the beginning of your videos(for a really good example, the HP video from a few days ago). I know that most people don't seem to mind, but it makes it very difficult to watch the videos. Sorry if this came off as rude in any way.
C`mon Louis show us some of your cats :)
Te voy a contar algo Louis, sabes lo que dicen sobre los tópicos, que son bromas que no son ciertas, pues a veces si que son ciertas.
En España esta Galicia, país Vasco, Cantabria, Asturias, Navarra, Cataluña, Castilla la mancha, Castilla y León, La rioja, Extremadura, Valencia, La rioja, Murcia, Baleares, Canarias y seguramente me dejo alguna comunidad autónoma, parece increíble en un país relativamente pequeño como España.
Bueno ahora volvamos a lo de los tópicos, de los gallegos se dice que si te los encuentras en una escalera nunca sabes si están subiendo o bajando.
¿Sabes de que tienen fama los catalanes en el resto de España? pues por tacaños y mezquinos, hay muchos chistes respecto a eso, es un tópico, pero es que a veces los tópicos resultan ser ciertos y te lo digo yo que soy catalán.
Los precios de JBC no se debe al coste de desarrollo de sus productos, es pura avaricia, JBC es una empresa catalana que debe ir ya por la quinta generación, lo llevan ya en el ADN.
I'm going to tell you something Louis, you know what they say about clichés, that they are jokes that are not true, well sometimes they are true.
In Spain there is Galicia, the Basque Country, Cantabria, Asturias, Navarra, Catalonia, Castilla la Mancha, Castilla y Leon, La Rioja, Extremadura, Valencia, La Rioja, Murcia, the Balearic Islands, the Canary Islands and surely I left some autonomous communities, it seems incredible in a relatively small country like Spain.
Well now let's go back to the clichés of the Galicians, it is said that if you meet them on a staircase you never know if they are going up or down.
Do you know what Catalans are famous for in the rest of Spain? Well, because they are stingy and petty, there are many jokes about that, it is a cliché, but sometimes the clichés turn out to be true and I am telling you that I am Catalan.
JBC's prices are not due to the cost of developing their products, it is pure greed, JBC is a Catalan company that must now be in its fifth generation, they already have it in their DNA
I have a YATO. It's 60€
sad that customer service can fuck over the hard work of engineers so easily
Louis, i've no idea how to contact you.
Please do a video talking about Microsoft buying out nearly all of the gaming market, I think they own something crazy like 80-90% of it now.
Tonight they made the bold decision to make it so that users can no longer login to the $100 game Call of Duty without linking their personal phone number, of course so the game is "fair safe and fun for everyone"
Perry Caravello 1992
When you make a quality product your reputation will spread and you can trade on your name. People will have a nice cult like religious feeling about your brand. Then you can trade on your name and save money by dropping the quality. Usual cycle and the groupies will defend your brand to kingdom come without any prompting.
Totally offtopic but did you know that samsung, motorola and others are literally locking down legally purchased phones if they are adquired inncountry A but used and activated in country B, for example you buy a phone in europe, and activate it and use it in mexico, the phone will pop up a message that the device does not meets the country regulations and hence will be locked completely in an x date. The channel tecnonauta are coveringnthis issue. You own nothing seem to be infecting avery aspect of our thech.
6:12 tbh louis.. isnt it your large presence in social media that allows you to behave in this way?
I use JBC at work and, yeah, they're nice, but they're not all that. I think even Pace is overrated/overpriced for what you get.
When you going to fight for the IDF?
Fluffy kitten
You can buy better, but you can't pay more
Scowl harder and put the mic a little lower so it looks like you’re holding it like a gun in the thumbnail!
I believe the word you're looking for is fraud. It's a pretty big deal.
God, i hate cats, but boy, i world definitely buy mr Clinton t shirt