What will AI do to our work?

AI technologies have captured the public imagination and raised substantial fears. Many of these fears concern automation as some commentators claim that the large-scale elimination of jobs is imminent. This talk will try to put AI into some context about the things it does and how technologies have operated in the past. As in the past, new technologies such as AI don’t just automate, they also change organizations, the worker skills needed, and they have strong effects on consumers. Automation rarely replaces entire jobs; it typically just automates specific tasks. And when this happens, the remaining tasks-the ones that humans perform-become more valuable and often require new and deeper skills. Moreover, consumer benefits often raise demand dramatically as prices fall and quality improves. Greater demand often increases employment, rather than eliminating it. The talk will look at the long-term consequences of these changes and what the main social challenges are raised by this new technology.
James Bessen, an economist and technologist, serves as Executive Director of the Technology & Policy Research Initiative at Boston University
The AI for Good Global Summit is the leading action-oriented United Nations platform promoting AI to advance health, climate, gender, inclusive prosperity, sustainable infrastructure, and other global development priorities. AI for Good is organized by the International Telecommunication Union (ITU) - the UN specialized agency for information and communication technology - in partnership with 40 UN sister agencies and co-convened with the government of Switzerland.
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The views and opinions expressed are those of the panelists and do not reflect the official policy of the ITU.