If, on rare occasions, the Herts Careline service is experiencing network issues, we sometimes find that powering your alarm unit OFF and ON again can help your equipment re-connect to the network. This should ONLY be tried if you have been specifically told to do this by a member of the Herts Careline team, or if this is mentioned on the telephone recording on our office telephone line 0300 999 2 999. If you do follow these instructions, then it is essential that you make a Test call by pressing the alarm Help button within 24 hours. This ensures that your alarm unit is working correctly and ready to summon help. Failure to make a test call may mean that your alarm base unit and pendant / smart watch are not connected to Herts Careline’s control room.
If, on rare occasions, the Herts Careline service is experiencing network issues, we sometimes find that powering your alarm unit OFF and ON again can help your equipment re-connect to the network. This should ONLY be tried if you have been specifically told to do this by a member of the Herts Careline team, or if this is mentioned on the telephone recording on our office telephone line 0300 999 2 999.
If you do follow these instructions, then it is essential that you make a Test call by pressing the alarm Help button within 24 hours. This ensures that your alarm unit is working correctly and ready to summon help. Failure to make a test call may mean that your alarm base unit and pendant / smart watch are not connected to Herts Careline’s control room.