Vendor Management Workspace | Overview

Vendor management workspace allows for effective monitoring and reporting of vendor performance. It centralizes vendor information and tracks performance, contracts, and SLAs through customizable widgets. Vendors are categorized by KPIs, providing insights into performance and satisfaction. The dashboard highlights overall scores and responsiveness, while declines in performance can trigger action plans. Integration with other applications offers a comprehensive view, equipping managers with tools to improve relationships and performance.
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Role required: sn_vlm.vendor_admin
This video was recorded in the Xanadu release.
For more information on vendor management, see:
ServiceNow product documentation:
Exploring Vendor Management Workspace: www.servicenow...
ServiceNow Training and Certification:
www.servicenow....
ServiceNow Community:
community.serv...
ServiceNow TechBytes Podcast:
www.servicenow...
For general information about ServiceNow, visit: www.servicenow....