One time I was over at my grandmas for like 2 weeks. We noticed while we were over there that she got a total of 5 different shows across about 20-something channels (That have shows actually worth watching) so we went into her TV settings (It's a digital TV) and scanned for channels, suddenly the problem was fixed. The next morning she approaches me and says "I don't know what you people have done to my TV but I want it fixed before you leave". I tried explaining to her that it just meant she got more shows and that the old ones were still there. She wasn't having any of it, she said "There were enough shows for me before, I don't need more". When she got her first mobile phone she didn't understand how batteries worked. When the phone went flat she thought she had to put more money onto the SIM card (It was a pre-paid phone). So she kept putting more and more money on it, thinking it would charge. We found this out after she had owned the phone for a couple of years, I can only imagine the amount of money it had on it's SIM, especially considering she put on $50 at a time...
I was doing work on someone's old PC the other day and I saw the AOL Browser installed on it. Couldn't believe it. They didn't use it but it was on there haha
This scene is just perfection. Not just Roy's exasperation but all of Jen's lines too ... "It's the way I like it" "she's not always there" "painting Lords of the Rings figurines"
I always loved this show for how much setup went into each final joke/ gag. Tons of little, but funny bits that would collide by the end of the episode perfectly. Like the wheelchair episode.
I cannot express how many times I have lived this exact scene as a computer technician... They came with the laptop, angry (always) and told me that their browser has disappeared and they need a new one because they can't work.. of course, it was completely full of viruses and when I told them that it's infected and I need to uninstall like 80% of the stuff that infected it, they said that it was always like this and that I'm not allowed to uninstall ANYTHING!!! cuz they need it like this...
So true. I worked on the help desk for the Center for Naval Analysis. The "analysts" would download all kinds of crap they said they "needed" to do their work. Yah, all kinds of apps that had every kind of malware imaginable that not only killed their systems, but infected network servers, etc. The arrogance of those people. Everyone on the IT staff had some kind of technology-related BS degree (one had an EE from Penn State), some even held advanced degrees (I had an MS from Johns Hopkins, another coworker had a MS in Computer Science from Auburn). Yet these analysts thought we were little more than socially-retarded high school dropout misfits and malcontents. We held an organizational-wide meeting one day to explain the risks associated with their proclivities and the place turned into a riot. From that experience I learned what the early Christians felt like when they were led into the Colosseum to face the lions. A few days later, I caught one of the analysts whose vituperative in the meeting had been exceptionally caustic and asked him why he felt qualified to dismiss the professional opinions of credentialed industry professionals with decades of experience. I asked him whom he thought was better qualified to perform a medical diagnosis, an AMA-certified medical practitioner or the patient? His reaction was indignation that a lowly help desk peon should have the audacity to speak to him. From that point onward, the people who insisted on downloading apps or who had attitudes like his took absolute rock-bottom lowest priority in the queue.
@@CaesarInVa wow! Sorry to hear that! I always just said "I won't be able to help you, sorry..." when they wouldn't take my advice. We were thought to politely refuse to help people that are disrespectful and report them to their superior /manager. If you are facing external customers, then just outright refuse to help, by outline the doctor-patient illustration. I will try to learn from your misfortunes and be careful when organising some of those meetings.. 😁
@@silentassassins47 We support several tech things that you then use to access and use content things. The content things, the things you have to fill out, the processing, its all the responsibility and competence of whoever is operating that. We are only responsible for the tech side. I cannot begin to count the number of times that clients angrily come to us because the content side is not working, or the processing is not proceeding, or they dont know how to fill out the forms, etc. And they do not even comprehend the difference, even when explained. We are not allowed to say it because the client is first, etc, but I always described that as trying to go to the bakery, finding no bread, spotting a "Smith's" brand name on their oven, and angrily stomping over to the tool shop also called "Smith's" to demand bread there instead... There actually was one client who pissed me off enough to get that explanation... he still didnt budge...
@@CaesarInVa When I was Dell certified, I used to have to visit my local Town hall, and it was scary. The IT dept were always rebuilding infected machines, with the original disks - they didn't even have images. The machines weren't locked down, and anyone could install anything. If it were up to me, the machines would be locked down, there would be Build images on the server, and it would be an instant dismissable offence to compromise security.
+Roman Dudar It was a very important browser :)... Remember Netscape Navigator? That was buggy as hell and interpreted page layouts worse than IE6 ever was? Everybody complaining about IE6 never seen what Netscape did to tables earlier ;)
Lofote I don't, though I remember IE before 6...it's not about details, it's about overall user experience on IE. p.s. it's still best one in corp sector cause of GPs and integration with other MS stuff, but for home users it's more like a headache than a tool. p.p.s. there was dial-up back in the day, but people still complaining about slow internet, it's what we do :)
+Lofote Netscape Navigator still is the best browser - even today, Microsoft's IE was only second class but they marketed Marc Andreessen out with their money and their dirty business
One day when I was working technical support, a client unironically referred to their browser as "the button for the internet" and I was immediately filled with both glee and dread.
I like how they progress from Roy being confused that she doesn't have a browser, to her computer being a hellscape of 90s popup viruses, to mounting frustration, to just giving up.
@@zaeroses1096 Yeah, wasn't that when they started phasing out reel to reel magnetic tape drives and introduced the first versions of the floppy disk in the 70s? Plus I'm sure the earliest computers date back to the 1940s using vacuum tubes, so by the 70s the tech had already come a long way.
@DnB and Psy Production No, technician course. We did work with computers but they were programmed with punch cards. We learned Basic and Fortran, with a little Assembly on the side. My point was that a lot of guys I worked with were the geeky types.
Dunno if you're looking for recommendations but if you haven't seen Father Ted and Black Books, they are both created by the same guy and feature similar humor, though the subjects are all pretty different
Jen reminds me so much of my mum when it comes to technology. If you showed her a little black box and told her it was the internet, she'd probably believe you.
i remember similar situation in 1998, we asked our IT teacher to tell us about Windows that we found on one of the PCs.. Teacher refused with words "I won''t teach about BS..", and we should get back to exploring Norton Commander ;-) Those were the IT teachers those days. They knew nothing. Same as English teachers in the 90s in eastern europe :)
I don't work in IT, but this scene is just about what I go through when I'm asked to help friends or relatives with their computer problems. It's an exercise in patience and biting your tongue. And also controlling your blood pressure.
I remember when I worked in a repair shop an older woman came in asking how to do some trivial thing on Facebook so I wanted to give her some step-by-step instructions that she could write down and follow each time. I fell at the first hurdle. On her desktop she had three icons for internet explorer. She seemed to think this was required if she wanted to be able to open three different browser windows. I explained this wasn't the case, that each icon was just a shortcut pointing to the same thing, and that having three separate ones was just adding to the confusion. I illustrated this by clicking on one of the shortcuts multiple times to bring up multiple windows. I asked her if she understood what I meant and she nodded tentatively. Regardless, when she saw I was about to delete the extra shortcuts she let out a shreik as if I was about to hit her laptop with a sledgehammer. The look of shock on her face made me realise I wasn't going to get through to her. It was how she liked it.
That's quite sad, actually. I always feel sorry for people who are afraid of their computers, and treat them like some magic box that could strike them down if they anger it.
This reminds me of the time when my programming professor took my laptop, deleted half the things, and lowered down everything, saying it's just eating my ram. My pc went from win7 to win95, a few minutes more and I wouldn't even have an interface. 😭
Yep. In those cases, for everyone's sanity, I just think its best to let the person do things like they normally do. If they believe that's the way to do it, let em do it. Trying to make it more efficient for them can make them extremely confused, especially if they are not tech savvy at all. I worked at a dried fruit company several years ago as an IT tech intern. I had a user who needed some support with a problem with a spreadsheet. I don't remember what it was, but in the process, I copied some data from a few cells in order to replicate the problem. I did a simple Ctrl+C and Ctrl+V. She seemed baffled at the entire concept of keyboard shortcuts. In her mind, the only way to copy and paste something was to select the content, right click on it, choose "Copy" and then right click where she wanted the content and choose "paste". That's a perfectly valid way of doing it; I have no problems with it, but when I tried showing her the short cut, she immediately said, "I can't learn that. Its too many steps".
@@JJFlores197a few years ago I was working in IT, I got a call from a business man from Wallstreet demanding that he wanted me to do a simple screenshot of a document he was supposed to present on Monday. Guy went on berserker mode when I tried to explain how to do it. I wanted to save his damn screenshot within system32 so he would go nuts trying to find it
Oh, it's so true. Especially the bit about "it's infected!" "It's just how I like it!". The number of times I've seen computers infected because some chuffnut decided to download some silly tool from the internet.
@@AlphaCentauri24 I actually liked Matt Berry a lot better in What We Do in the Shadows and Toast of London. Speaking of Toast, I was surprised to learn that Katherine Parkinson is married to Ray bloody Purchase! 😄
Accountants and managers are very much like Jenny. I've even had one (Back when I was still in IT) who was under the belief, that the whole desktop was to be balanced like a card-house, to work. Solution? Gave her a temp laptop I had lying around (better spec, basic image with the necessary programs installed - always of the newest model in the house, so that when people tried it, they'd be convinced to upgrade from their 5 year old machines - CEO got a carbon-fiber covered model) took her machine and said I'd return it in 2-3 days. Took me the full 3 days and could only return it on the 4th day. Lots of her files were heavily infected by malware. I managed to save 85%. The remaining 15% were corrupted images and her mp3 collection. I then spent an afternoon going over the different myths she had heard about computers. Such as a specific key or combination of keys would make a computer explode. xD
I'd even go as far as having it for professional-level jobs. I get that not everyone is tech savvy, but it does get absurd over time when a "professional" doesn't understand that in order to power on a laptop, they have to push the power button or that it needs to be plugged into the charger when the battery is low. I have no problems helping people with their tech problems, but at what point do we draw the line between incompetence and actual tech issues?
Everyone always said that jen's line until they have to use their laptop for presentation. The laptop went slow, bunch of pop ups, restart many times, and you just smile with the expression "told you so".
I remember doing battle with WeatherBug and other desktop apps that destroyed the network. My favorite was one that showed the Homeland Security national threat level after 9/11. We had a crazy secretary who stared at it all day, and freaked out every time it went from yellow to orange. She was batshit crazy, and we all were counting the days until she retired. The only problem was that she had already retired once, and had come back. She was never going to leave. Betty. She had her password on a Post-It Note, and the custodians would use her computer to surf Spanish-language porn.
No point in denying it. Had a problem with my PC when my son was in europe so I took it to a place locally to try and fix it. They had a good laugh when I told them I didn't have the admin password because my son didn't trust me with it.
This is painfully relatable. It is not the lack of knowledge. I can totally understand and be open minded about that. It is the hard headed determination to stay ignorant and the unwillingness to spend 2 minutes using their own brain before asking for advise that gets to me...
So true. I've had many tech "emergencies" over the past few years where the only problem that the teacher had with tech was that the power strip wasn't plugged into the power outlet... How exactly is that an IT issue?? I get not everyone is tech savvy, but you don't need to be tech savvy to know how to plug in a power strip to the wall.
***** Lol, I've used Chrome for ever, never have I gotten a virus. Same with firefox. But the computers that are the most virus ridden, from my experience, is internet exploder. Chrome is the fastest browser out there, you can search up Austin Evans' video on it. But if you wanna stik with the archaic IE, I guess I can't change your mind.
sportsnut198 I think IE can be as safe as any other browser and Chrome can be as dangerous as any other browser. The user's awareness is the key. (Ok, incognito mode, adblocker and disconnect are also pretty useful extensions.) I use all three simultaneously, and I didn't have any viruses since $#@%@#$%^!............. ;)
sportsnut198 What are you talking about? You don't get viruses, adware or malware from your browers. You download themm inadvertently. I've seen many of each kind and some are harder to rid then others. I always backing up your PC. A simple bat file and the task scheduler at the very least to copy your files. I set up all of my salesman's laptops to backup to a NAS just by clicking on an icon and they still don't use it.
+axel37535 Probably because of its history. It's just common to hate IE even if it is better now. I use Chrome/Chromium because I like being able to sign in and sync all my settings (bookmarks, addons, etc) on any computer, but It's really just personal preference now.
I have a real life one - i used to do call outs fixing pc's. Installed a new system at someones home, next day they rang me saying the mouse doesn't work, kept saying 'when i move it nothing happens, i've tried shaking it and the little arrow moves a bit' (this was back when mice had balls :).....eventually, after much back and forth, the penny dropped and i then asked one crucial question...'How far is the mouse off the desk?, i got the reply - 'about a foot!' XD. Yep they were waving the mouse around in the air!!, unsurprisingly when i told her to move it around on the mat it worked.
+blower In addition to this, and again i really am not making this up, the husband rang the next day - he couldn't get the mouse to work properly, kept saying it was sticking and hard to move.....again after a bit of back and forth i realised he had turned the mouse upside down and was trying to move the ball with his finger, like a trackball! XD
i don't see how you go back and fort with that issue... you should have asked the first time how they used it when clearly there's nothing wrong with it. if you don't then you're the stupid one. they should have seen you using the mouse when you said there's nothing wrong. or the owner could have test it themselves while you're there and then you can see how they use the mouse. either that or this is all made up. DUH!!!!
you fire abuse... but when you walk away from a computer installation you expect people to have somewhat of a clue. If someone says "my mouse isnt working right" you run through loads of technical things it could be, fluff on the ball translators, bent pin in the ps2 plug, or it's serial running through a converter, or the other way around, or wrong drivers because it's a fucking logitech and has to be a special snowflake, and so on. Back in the day of roller ball mice you didn't have it so easy - with stuff that plugs in and magically works - that you could just put it down to operator stupidity, gosh. "I'm going to be a smarmy clever cunt because I'm on the internet and protected by my PC screen!"
There actually are mice you can move around in the air which have gyroscopes in them to detect movement, which are often used in presentations. I can see how a non-techy person could get confused between them and a trackball mouse.
Me every time I try to explain something basic level technical to someone who knows nothing about computers. "You wanna walk around with a laptop from the exorcist not my problem" 😂😂😂
I see this daily. . . It's amazing you can be so professional in be top of the class and in the real world work setting. . . Your common task is to run anti-virus or malware, and hook up printers constantly lol
Dealing with people who don't know the difference between a browser and the internet is pretty bad, but not nearly as bad as people who want help with stuff like this and then suddenly get all up in arms when you try to do what is necessary to fix the issue. Like, they're the one who went to college for this. Their opinion is above yours.
Have no problem with a lack of knowledge, have every problem with those without knowledge refusing to listen that do, AFTER they ASK you for your help!
I had a similar waste of time a few weeks ago. A lady from the office upstairs complained to me that her new computer wasn’t working but she said it worked on Friday (it is now Tuesday), she also said it has a black screen and won’t do anything. I asked which type of computer it was, she pointed to the second type of computer on my desk. I told her to turn it off and on again by holding down the power button which is illuminated by a white light…she then told me (with a completely straight face) that the white light isn’t on…I told her to go and turn her computer on… Press “F” for my sanity.
I can definitely attest to that level of incompetence. I've had numerous "emergencies" where I had to rush over to a school site to help with a tech problem. A lot of the times, it ended up being a power strip that was not plugged in or that the printer was out of paper and the teacher really needed to print this important document like yesterday (all schools have at least 2 large copiers across campus).
This is still a thing as a university student today. I as a computer science student have to explain to an information science student how something as simple as a zip file works.
A few years back I decided to retrain in IT, to be fair most people were 18 year olds but there was a few over 21's oldest was about 25. They had no idea what things like ethernet were thinking the world was all wifi on top of scenarios like what you mention.
@@crackwitzIt's basically CompSci but specific to jobs like project management and database administrator. A CS major builds and these guys maintain.
Whoever wrote that whole scene is a genius! :D But also, this could easialy be something that actually happened at one point in real life. Which is probably why this scene is so good in the first place
0:53 That's pretty much what I've been trying to tell everyone since 1996: It doesn't take specialized skills for basic "modern computer use", just a healthy dose of common sense. 0:57 To my chagrin, if not horror, "learning X pushes out Y" is the feedback I have often gotten.
OMG. Anybody ever got that dreaded call to come fix your parents computer because "the Internet won't work"? The horror....the horror...
Рік тому+1
Thankfully I didn't… my dad was already too old when the "Internet" took off. He never had a computer. Heck, many folks on these here "Internets" consider people of *my* age to be basically incapable of understanding the 'net (when people older than me created the whole mess… timbl is 10 years my senior!)
Yep. That brought back flashbacks. A few years ago (IT tech for school district), I upgraded the front office staff at one of our school sites to Lenovo Laptops. Initially, the main secretary was extremely "concerned" about it because she though she wasn't going to be able to use her 2 monitors. I assured her I could hook them up with a USB-C dock that we install. I even first upgraded another secretary to show the main one how it worked. Anyways, once I setup the secretary with her laptop (I had transferred her documents from her old computer), I get an urgent call from her and she tells me none of her data transferred over. I knew it was a bunch of BS from the beginning since I knew for a fact that I ran data capture and restore. I rush over to the school and look at the issue. She was complaining that none of her files transferred over. In Word, the recently opened documents section was empty because she had never opened a document on the new system. As such, she thought none of her files were copied over to the new system. She didn't seem to understand the concept of the "Documents" folder that's built-in to Windows....
What people don't get is that Jen is right about nerd info filling up your brain and pushing out useful skills. My head is full of nerd trivia and I can't get anything useful to stick in it's place anymore. I do win a lot of trivia contests though so you win some you lose some.
Mobile tech support here. Once had a customer whom would always access the internet on his phone by typing something in the google search field - which always opened another instance of the browser. Customer was unhappy because the phone wouldn't allow him to run more than 50 instances of the programm at the same time - and they then had to restart the phone since they had no idea how to otherwise close some windows..
As an IT professional.. This scene is so true it's painful.
Yes.. Some people ask why don't we give them admin rights so that they don't need to call IT, this is why.
Nowadays I have the opposite a bunch of young "Professionals" that think they know everything and doing stuff that does not compute at all.
I'm sorry to hear that. As an IT professional, you ought to know what a browser is though.
@@LaMilice. No a Professional uses Curl and reads the output in a terminal!
@@ricardoblikman2676 You are a sys admin aren't you?
"No, no, leave it! I have it how I like it!" That is a classic mother line
But sadly true.
My mother in law said that to me once when I was trying to fix her laptop.
One time I was over at my grandmas for like 2 weeks. We noticed while we were over there that she got a total of 5 different shows across about 20-something channels (That have shows actually worth watching) so we went into her TV settings (It's a digital TV) and scanned for channels, suddenly the problem was fixed. The next morning she approaches me and says "I don't know what you people have done to my TV but I want it fixed before you leave". I tried explaining to her that it just meant she got more shows and that the old ones were still there. She wasn't having any of it, she said "There were enough shows for me before, I don't need more".
When she got her first mobile phone she didn't understand how batteries worked. When the phone went flat she thought she had to put more money onto the SIM card (It was a pre-paid phone). So she kept putting more and more money on it, thinking it would charge. We found this out after she had owned the phone for a couple of years, I can only imagine the amount of money it had on it's SIM, especially considering she put on $50 at a time...
Really? Because I've had grown men tell me that same line, never heard it from a woman ever...
HowdoImakeaspace? - My mother's first text to me on her new phone.
"The button for the internet?! Jesus Christ!" The delivery on that line is brilliant
Ye
"I haven't seen that one since the 90's" I love his delivery 😂
This joke is aging like fine wine.
@@katokianimation or a fine virus with it outdated Trojans and worms
I was doing work on someone's old PC the other day and I saw the AOL Browser installed on it. Couldn't believe it. They didn't use it but it was on there haha
This scene is just perfection. Not just Roy's exasperation but all of Jen's lines too ... "It's the way I like it" "she's not always there" "painting Lords of the Rings figurines"
I always loved this show for how much setup went into each final joke/ gag. Tons of little, but funny bits that would collide by the end of the episode perfectly. Like the wheelchair episode.
Laptop from the exorcist 😂
"She's only there sometimes" made my day XD
I cannot express how many times I have lived this exact scene as a computer technician...
They came with the laptop, angry (always) and told me that their browser has disappeared and they need a new one because they can't work.. of course, it was completely full of viruses and when I told them that it's infected and I need to uninstall like 80% of the stuff that infected it, they said that it was always like this and that I'm not allowed to uninstall ANYTHING!!! cuz they need it like this...
So true. I worked on the help desk for the Center for Naval Analysis. The "analysts" would download all kinds of crap they said they "needed" to do their work. Yah, all kinds of apps that had every kind of malware imaginable that not only killed their systems, but infected network servers, etc. The arrogance of those people. Everyone on the IT staff had some kind of technology-related BS degree (one had an EE from Penn State), some even held advanced degrees (I had an MS from Johns Hopkins, another coworker had a MS in Computer Science from Auburn). Yet these analysts thought we were little more than socially-retarded high school dropout misfits and malcontents. We held an organizational-wide meeting one day to explain the risks associated with their proclivities and the place turned into a riot. From that experience I learned what the early Christians felt like when they were led into the Colosseum to face the lions. A few days later, I caught one of the analysts whose vituperative in the meeting had been exceptionally caustic and asked him why he felt qualified to dismiss the professional opinions of credentialed industry professionals with decades of experience. I asked him whom he thought was better qualified to perform a medical diagnosis, an AMA-certified medical practitioner or the patient? His reaction was indignation that a lowly help desk peon should have the audacity to speak to him. From that point onward, the people who insisted on downloading apps or who had attitudes like his took absolute rock-bottom lowest priority in the queue.
@@CaesarInVa wow! Sorry to hear that! I always just said "I won't be able to help you, sorry..." when they wouldn't take my advice. We were thought to politely refuse to help people that are disrespectful and report them to their superior /manager. If you are facing external customers, then just outright refuse to help, by outline the doctor-patient illustration.
I will try to learn from your misfortunes and be careful when organising some of those meetings.. 😁
@@silentassassins47 We support several tech things that you then use to access and use content things. The content things, the things you have to fill out, the processing, its all the responsibility and competence of whoever is operating that. We are only responsible for the tech side.
I cannot begin to count the number of times that clients angrily come to us because the content side is not working, or the processing is not proceeding, or they dont know how to fill out the forms, etc. And they do not even comprehend the difference, even when explained. We are not allowed to say it because the client is first, etc, but I always described that as trying to go to the bakery, finding no bread, spotting a "Smith's" brand name on their oven, and angrily stomping over to the tool shop also called "Smith's" to demand bread there instead...
There actually was one client who pissed me off enough to get that explanation... he still didnt budge...
@@CaesarInVa
When I was Dell certified, I used to have to visit my local Town hall, and it was scary.
The IT dept were always rebuilding infected machines, with the original disks - they didn't even have images.
The machines weren't locked down, and anyone could install anything.
If it were up to me, the machines would be locked down, there would be Build images on the server, and it would be an instant dismissable offence to compromise security.
Let's face it: this also pertains to IE over the past 5 years. Companies "have it how they like it" and don't want the problematic browser removed.
Jenn is right, IE is not a browser, its button to access internet and get a real browser...
+Roman Dudar it's a button to access a Microsoft's corpse
+Roman Dudar It was a very important browser :)... Remember Netscape Navigator? That was buggy as hell and interpreted page layouts worse than IE6 ever was? Everybody complaining about IE6 never seen what Netscape did to tables earlier ;)
Lofote I don't, though I remember IE before 6...it's not about details, it's about overall user experience on IE. p.s. it's still best one in corp sector cause of GPs and integration with other MS stuff, but for home users it's more like a headache than a tool. p.p.s. there was dial-up back in the day, but people still complaining about slow internet, it's what we do :)
Yeah, thats one of the things I always wondered about the other browser manufacturers, that they don't have the corporate in mind.
+Lofote Netscape Navigator still is the best browser - even today, Microsoft's IE was only second class but they marketed Marc Andreessen out with their money and their dirty business
One day when I was working technical support, a client unironically referred to their browser as "the button for the internet" and I was immediately filled with both glee and dread.
Love this line "If you want to walk around with a laptop from the exorcist, then fine by me!" lol
"Our time is too valuable " as moss is doing something not important
"The BUTTON for the Internet?! Jesus Christ!"
Best line in the whole episode.
Charles Johnson Personally this scene and the Windows Vista one are my favorites
@@Crick1952 yes , was just about to say that. The whole bomb disposal bot an vista scene :D
I like how they progress from Roy being confused that she doesn't have a browser, to her computer being a hellscape of 90s popup viruses, to mounting frustration, to just giving up.
"No no no, Jen, its INFECTED! If this was a human being I'd shoot it in the face!"
...hahahahaha xD
zombie reference I'm guessing?
@@johngore5127 More like just a pure act of mercy.
"I haven't seen that one since the 90s" lol
i use this line so much working in IT
I was a tech student in the 70s and we always laughed at the Business students. This takes me back. I can never get tired of it. Things never change.
@DnB and Psy Production yes, computers existed in the 70s......
@@zaeroses1096 Yeah, wasn't that when they started phasing out reel to reel magnetic tape drives and introduced the first versions of the floppy disk in the 70s? Plus I'm sure the earliest computers date back to the 1940s using vacuum tubes, so by the 70s the tech had already come a long way.
@DnB and Psy Production No, technician course. We did work with computers but they were programmed with punch cards. We learned Basic and Fortran, with a little Assembly on the side. My point was that a lot of guys I worked with were the geeky types.
Oh man, caught in another loop of I.T Crowd videos
condolences :3
Oh boy, here I go relating again!
Have you tried...
You say it like that's a bad thing...
Here 😀
The best tech support calls always start with, "Someone told me that..."
My wife and I LOVED this program! I wish they'd made hundreds more episodes!!! I love when they give her the internet (in a box) lol...
“The elders of the internet know who I am?!” -Jen
So funny
@@krissteen Well, if the Hawk says it's ok.
Dunno if you're looking for recommendations but if you haven't seen Father Ted and Black Books, they are both created by the same guy and feature similar humor, though the subjects are all pretty different
ha ha... classic... this show is the best
Difficult to imagine the writer, Graham Linehan getting commissioned to produce anything for the foreseeable future. He's canceled.
"...and before you know it, you're painting figurines from The Lord of the Rings!"
Ouch.
no, no, not just figurines, "LITTLE" figurines.
"You wanna walk around with a laptop from the exorcist that's just fine." IT Crowd is the best, has the most quotable moments!! XD
Jen reminds me so much of my mum when it comes to technology. If you showed her a little black box and told her it was the internet, she'd probably believe you.
There's also a scene like that. They give her a little box and tell her its the whole world wide web and she's responsible for it.
@@RasheedKhan-he6xx Which is exactly why I made that comment on an IT Crowd video. 😉
@@Pining_for_the_fjords 😁👍
Well if you are going to show your mum the internet you need to make sure it's been de-magnetized
@@joeogle7729 you should also get approval from the elders of the internet
My ex-boyfriend was an IT guy. Whenever we watched the show he'd tell me how accurate scenes like these were.
I can confirm, it's just like being back at work
Part of the reason why he is an ex?
This scene reminds me of how I had to rename the firefox shortcut "Internet" on my dad's computer. Good times
I was kicked out of IT class because the teacher thought I was hacking the computer. I inspected the school homepage.
Seriously 🤨
@@thecrimsonwrath1337 yea, nothing of it. The IT guy had a laugh and she just had a serious talk with me, while I couldn't hold the grin.
"Serious talk" LMAO the nerve "don't give me opportunities to show my incompetence, young man!"
How do some teachers get their job?
i remember similar situation in 1998, we asked our IT teacher to tell us about Windows that we found on one of the PCs.. Teacher refused with words "I won''t teach about BS..", and we should get back to exploring Norton Commander ;-) Those were the IT teachers those days. They knew nothing. Same as English teachers in the 90s in eastern europe :)
This was the most relatable thing I have ever watched
Yep, I have been in Roy's situation a few times
Egypt same here
@@thecrimsonwrath1337 * buys new DnD dice *
I don't work in IT, but this scene is just about what I go through when I'm asked to help friends or relatives with their computer problems.
It's an exercise in patience and biting your tongue. And also controlling your blood pressure.
And popping vessels. So many vessels. Vessels you had no idea you had...
People like Jen are why system files are hidden.
_"The BUTTON FOR THE INTERNET?!"_
That line became a running meme in my free lance circles for a very long time XD
I remember when I worked in a repair shop an older woman came in asking how to do some trivial thing on Facebook so I wanted to give her some step-by-step instructions that she could write down and follow each time. I fell at the first hurdle. On her desktop she had three icons for internet explorer. She seemed to think this was required if she wanted to be able to open three different browser windows. I explained this wasn't the case, that each icon was just a shortcut pointing to the same thing, and that having three separate ones was just adding to the confusion. I illustrated this by clicking on one of the shortcuts multiple times to bring up multiple windows. I asked her if she understood what I meant and she nodded tentatively. Regardless, when she saw I was about to delete the extra shortcuts she let out a shreik as if I was about to hit her laptop with a sledgehammer. The look of shock on her face made me realise I wasn't going to get through to her. It was how she liked it.
That's quite sad, actually. I always feel sorry for people who are afraid of their computers, and treat them like some magic box that could strike them down if they anger it.
This reminds me of the time when my programming professor took my laptop, deleted half the things, and lowered down everything, saying it's just eating my ram. My pc went from win7 to win95, a few minutes more and I wouldn't even have an interface. 😭
Yep. In those cases, for everyone's sanity, I just think its best to let the person do things like they normally do. If they believe that's the way to do it, let em do it. Trying to make it more efficient for them can make them extremely confused, especially if they are not tech savvy at all.
I worked at a dried fruit company several years ago as an IT tech intern. I had a user who needed some support with a problem with a spreadsheet. I don't remember what it was, but in the process, I copied some data from a few cells in order to replicate the problem. I did a simple Ctrl+C and Ctrl+V. She seemed baffled at the entire concept of keyboard shortcuts. In her mind, the only way to copy and paste something was to select the content, right click on it, choose "Copy" and then right click where she wanted the content and choose "paste". That's a perfectly valid way of doing it; I have no problems with it, but when I tried showing her the short cut, she immediately said, "I can't learn that. Its too many steps".
@@JJFlores197a few years ago I was working in IT, I got a call from a business man from Wallstreet demanding that he wanted me to do a simple screenshot of a document he was supposed to present on Monday. Guy went on berserker mode when I tried to explain how to do it. I wanted to save his damn screenshot within system32 so he would go nuts trying to find it
I remember having to do the same thing and it still ran slow af 😅
"If you wanna walk around with a laptop from The Exorcist, that's just fine" 😂😂
Our time is too valuable.
Oh, it's so true. Especially the bit about "it's infected!" "It's just how I like it!". The number of times I've seen computers infected because some chuffnut decided to download some silly tool from the internet.
Bonzi Buddy....
shes only there sometimes
That line makes me lol the hardest.
alfa-psi they’re the same thing...
@@loll1265 Yes, but _shes_ isn't.
Turrebo yeah
Maybe she's a shrodinger virus
'If this was a human being i'd shoot it in the face!' XD LOL!
If it was a human being, it would envy people who have the bubonic plague.
best line from a very funny bit
Maybe the elders of the internet did this to her to get a good laugh about it.
I love how they made Jen's desktop look as messy and chaotic as her own mind. Very well worked.
They originally wanted Jen to be the "straight man" character to Roy and Moss. It was the actress' idea to make her clutzy and chaotic.
@@legionarybooks13 Katherine Parkinson absolutely dazzles on this show with her acting. The whole cast, in fact. Matt Berry's Douglas is my fav! 😂
@@AlphaCentauri24 I actually liked Matt Berry a lot better in What We Do in the Shadows and Toast of London. Speaking of Toast, I was surprised to learn that Katherine Parkinson is married to Ray bloody Purchase! 😄
Accountants and managers are very much like Jenny.
I've even had one (Back when I was still in IT) who was under the belief, that the whole desktop was to be balanced like a card-house, to work.
Solution?
Gave her a temp laptop I had lying around (better spec, basic image with the necessary programs installed - always of the newest model in the house, so that when people tried it, they'd be convinced to upgrade from their 5 year old machines - CEO got a carbon-fiber covered model) took her machine and said I'd return it in 2-3 days.
Took me the full 3 days and could only return it on the 4th day.
Lots of her files were heavily infected by malware.
I managed to save 85%. The remaining 15% were corrupted images and her mp3 collection.
I then spent an afternoon going over the different myths she had heard about computers.
Such as a specific key or combination of keys would make a computer explode. xD
"Internet explorer is the browser"
No actual computer nerd has ever uttered that sentence in the history of the English language
Stuff like this is why Intro to Computing should be a mandatory course for all middle and high schools / prep academies.
I'd even go as far as having it for professional-level jobs. I get that not everyone is tech savvy, but it does get absurd over time when a "professional" doesn't understand that in order to power on a laptop, they have to push the power button or that it needs to be plugged into the charger when the battery is low. I have no problems helping people with their tech problems, but at what point do we draw the line between incompetence and actual tech issues?
I think I just watched myself and my mom in 3rd person
+Saitham I hope you're able to keep your cool better then this guy...
Getting angry helps no one...
celt67
...
Flipping love this show. The best one ever is "The work outing"
I love willies
YES! It has been years since I laughed that much watching any sitcom.
Absolutely!!
leg disabled
the "e" is really behind the picture of the lady, which was always a detail i'm glad they put it
You would think that people liker are not around anymore but they still exist, and in much larger numbers than you think.
Everyone always said that jen's line until they have to use their laptop for presentation. The laptop went slow, bunch of pop ups, restart many times, and you just smile with the expression "told you so".
Oh my god, this is SOOO accurate. Like word for word, I want to cry...
i havent seen that one sice the 90s cracks me up all the time
... Never before have I been filled with so much rage at something that is so true, even in this freaking day and age.
Real IT guy would never say "Internet Explorer is a browser!"
“Before you know it, you paint little figurines from LotR.”
The next day: “Welcome to Games Workshop”
"If you want to walk around with the laptop from The Exorcist 😆"
I remember doing battle with WeatherBug and other desktop apps that destroyed the network. My favorite was one that showed the Homeland Security national threat level after 9/11. We had a crazy secretary who stared at it all day, and freaked out every time it went from yellow to orange. She was batshit crazy, and we all were counting the days until she retired. The only problem was that she had already retired once, and had come back. She was never going to leave. Betty. She had her password on a Post-It Note, and the custodians would use her computer to surf Spanish-language porn.
This is me and my son. he says I can screw up a PC in ways Bill Gates couldn't comprehend. Apparently I'm gifted.
At least you acknowledge it
No point in denying it. Had a problem with my PC when my son was in europe so I took it to a place locally to try and fix it. They had a good laugh when I told them I didn't have the admin password because my son didn't trust me with it.
This is painfully relatable. It is not the lack of knowledge. I can totally understand and be open minded about that. It is the hard headed determination to stay ignorant and the unwillingness to spend 2 minutes using their own brain before asking for advise that gets to me...
So true. I've had many tech "emergencies" over the past few years where the only problem that the teacher had with tech was that the power strip wasn't plugged into the power outlet... How exactly is that an IT issue?? I get not everyone is tech savvy, but you don't need to be tech savvy to know how to plug in a power strip to the wall.
"I have it how I like it"
Oh Jesus Christ, lol.
"No no leave it I have it how I like it"= me refusing to upgrade from Windows 7
I will leave Windows 7 when they pry it from my cold dead hands.
I got Windows 10 with a new PC, and I miss my Windows 7. :-(
We tried but the computer didn’t handle the upgrade.
Now we’ve had windows 7 for over 9 years... 10 now
Just delete Windows 10 and install another OS problem solved :)
Wanting to keep windows 7 is a valid position unlike the other thing. I don't need this cortana shit.
pretty sure internet explorer would be the reason her laptop is like that
***** I'm pretty sure Internet Exploder is the reason.
*****
Lol, I've used Chrome for ever, never have I gotten a virus. Same with firefox.
But the computers that are the most virus ridden, from my experience, is internet exploder. Chrome is the fastest browser out there, you can search up Austin Evans' video on it. But if you wanna stik with the archaic IE, I guess I can't change your mind.
sportsnut198 I think IE can be as safe as any other browser and Chrome can be as dangerous as any other browser. The user's awareness is the key. (Ok, incognito mode, adblocker and disconnect are also pretty useful extensions.)
I use all three simultaneously, and I didn't have any viruses since $#@%@#$%^!............. ;)
sportsnut198 What are you talking about? You don't get viruses, adware or malware from your browers. You download themm inadvertently. I've seen many of each kind and some are harder to rid then others. I always backing up your PC. A simple bat file and the task scheduler at the very least to copy your files. I set up all of my salesman's laptops to backup to a NAS just by clicking on an icon and they still don't use it.
+axel37535 Probably because of its history. It's just common to hate IE even if it is better now. I use Chrome/Chromium because I like being able to sign in and sync all my settings (bookmarks, addons, etc) on any computer, but It's really just personal preference now.
"If this was a human being I'd shoot it in the face!"
loved her on taskmaster
absolutely loved her
Dude, I work in customer support, and this is too accurate
i forgot how great this show was. Classic!!
This show was a gem
“She’s only there sometimes”
Awesome lol
One of the best shows ❤ great delivery
My dad's a software developer, and this scene reminds me of him every time.
I have a real life one - i used to do call outs fixing pc's. Installed a new system at someones home, next day they rang me saying the mouse doesn't work, kept saying 'when i move it nothing happens, i've tried shaking it and the little arrow moves a bit' (this was back when mice had balls :).....eventually, after much back and forth, the penny dropped and i then asked one crucial question...'How far is the mouse off the desk?, i got the reply - 'about a foot!' XD.
Yep they were waving the mouse around in the air!!, unsurprisingly when i told her to move it around on the mat it worked.
+blower In addition to this, and again i really am not making this up, the husband rang the next day - he couldn't get the mouse to work properly, kept saying it was sticking and hard to move.....again after a bit of back and forth i realised he had turned the mouse upside down and was trying to move the ball with his finger, like a trackball! XD
Jesus!
i don't see how you go back and fort with that issue... you should have asked the first time how they used it when clearly there's nothing wrong with it. if you don't then you're the stupid one. they should have seen you using the mouse when you said there's nothing wrong. or the owner could have test it themselves while you're there and then you can see how they use the mouse. either that or this is all made up. DUH!!!!
you fire abuse... but when you walk away from a computer installation you expect people to have somewhat of a clue. If someone says "my mouse isnt working right" you run through loads of technical things it could be, fluff on the ball translators, bent pin in the ps2 plug, or it's serial running through a converter, or the other way around, or wrong drivers because it's a fucking logitech and has to be a special snowflake, and so on.
Back in the day of roller ball mice you didn't have it so easy - with stuff that plugs in and magically works - that you could just put it down to operator stupidity, gosh.
"I'm going to be a smarmy clever cunt because I'm on the internet and protected by my PC screen!"
There actually are mice you can move around in the air which have gyroscopes in them to detect movement, which are often used in presentations. I can see how a non-techy person could get confused between them and a trackball mouse.
makes me proud to be a bit of a geek
my favorite scene from all of IT crowd
This is still gold
Me every time I try to explain something basic level technical to someone who knows nothing about computers. "You wanna walk around with a laptop from the exorcist not my problem" 😂😂😂
Love this show
I miss this show so much!
I see this daily. . . It's amazing you can be so professional in be top of the class and in the real world work setting. . . Your common task is to run anti-virus or malware, and hook up printers constantly lol
Goddamn printers...
@@OrcinusDrake pc load letter, what the fuck does that mean
To be fair, our IT dept can't figure out how to get the printers connected to all our computers either
Dealing with people who don't know the difference between a browser and the internet is pretty bad, but not nearly as bad as people who want help with stuff like this and then suddenly get all up in arms when you try to do what is necessary to fix the issue. Like, they're the one who went to college for this. Their opinion is above yours.
Have no problem with a lack of knowledge, have every problem with those without knowledge refusing to listen that do, AFTER they ASK you for your help!
Amen! The most frustrating thing ever!
I had a similar waste of time a few weeks ago.
A lady from the office upstairs complained to me that her new computer wasn’t working but she said it worked on Friday (it is now Tuesday), she also said it has a black screen and won’t do anything.
I asked which type of computer it was, she pointed to the second type of computer on my desk. I told her to turn it off and on again by holding down the power button which is illuminated by a white light…she then told me (with a completely straight face) that the white light isn’t on…I told her to go and turn her computer on…
Press “F” for my sanity.
I can definitely attest to that level of incompetence. I've had numerous "emergencies" where I had to rush over to a school site to help with a tech problem. A lot of the times, it ended up being a power strip that was not plugged in or that the printer was out of paper and the teacher really needed to print this important document like yesterday (all schools have at least 2 large copiers across campus).
I once knew a person who called the browser an "operating system." He thought he was tech savvy, too.
The 1 min scene has soo many jokes 😂😂
I forgot how she tries to touch the screen to start the browser, as if it were a touchscreen 🤣
the button for the internet xDD
"Leave it, i have it how i like it" classic
This is still a thing as a university student today. I as a computer science student have to explain to an information science student how something as simple as a zip file works.
A few years back I decided to retrain in IT, to be fair most people were 18 year olds but there was a few over 21's oldest was about 25. They had no idea what things like ethernet were thinking the world was all wifi on top of scenarios like what you mention.
What is "information science"? Is that like computer science but using papyrus and clay tablets?
@@crackwitzIt's basically CompSci but specific to jobs like project management and database administrator. A CS major builds and these guys maintain.
Whoever wrote that whole scene is a genius! :D But also, this could easialy be something that actually happened at one point in real life. Which is probably why this scene is so good in the first place
At many points, add infinitum.
I used to love seeing that stuff in the 90's, usually on a relative's friend's desktop PC.
The writing and the delivery is just brilliant
Except for the part where Jen couldn't keep a straight face and ruined the scene.
As someone who has worked in level 1/2 IT Support, this is accurate AF. Hahaha, Gold!
This is me, trying to protect my mom's laptop whenever I go visit her. I have had this conversation with her more than once.
Art imitating life for sure!
Watching him in this and then Get Shorty, such a huge difference.
I've got tears in my eyes laughing
Ah yes. I think we all know that feeling.
You, sir, are a proper hero of the digital age.
“I haven’t seen that one since the 90s!”
The Desktop looks like their walls.
Internet Explorer is a browser, this aged very well
My laptop just laughed.
0:53 That's pretty much what I've been trying to tell everyone since 1996: It doesn't take specialized skills for basic "modern computer use", just a healthy dose of common sense.
0:57 To my chagrin, if not horror, "learning X pushes out Y" is the feedback I have often gotten.
OMG. Anybody ever got that dreaded call to come fix your parents computer because "the Internet won't work"? The horror....the horror...
Thankfully I didn't… my dad was already too old when the "Internet" took off. He never had a computer. Heck, many folks on these here "Internets" consider people of *my* age to be basically incapable of understanding the 'net (when people older than me created the whole mess… timbl is 10 years my senior!)
She is legit like my mum lmaoooo I've had the same exact conversation about browsers with her and she still doesn't get it
This was a good show, I really liked it. ^^
Show was incredible.
Sometimes with some users just changing the place of the icons make them go crazy. Like " What have you done with my computer you destroyed it ".
Yep. That brought back flashbacks. A few years ago (IT tech for school district), I upgraded the front office staff at one of our school sites to Lenovo Laptops. Initially, the main secretary was extremely "concerned" about it because she though she wasn't going to be able to use her 2 monitors. I assured her I could hook them up with a USB-C dock that we install. I even first upgraded another secretary to show the main one how it worked.
Anyways, once I setup the secretary with her laptop (I had transferred her documents from her old computer), I get an urgent call from her and she tells me none of her data transferred over. I knew it was a bunch of BS from the beginning since I knew for a fact that I ran data capture and restore.
I rush over to the school and look at the issue. She was complaining that none of her files transferred over. In Word, the recently opened documents section was empty because she had never opened a document on the new system. As such, she thought none of her files were copied over to the new system. She didn't seem to understand the concept of the "Documents" folder that's built-in to Windows....
What people don't get is that Jen is right about nerd info filling up your brain and pushing out useful skills. My head is full of nerd trivia and I can't get anything useful to stick in it's place anymore. I do win a lot of trivia contests though so you win some you lose some.
That's not how memory works
Mobile tech support here. Once had a customer whom would always access the internet on his phone by typing something in the google search field - which always opened another instance of the browser. Customer was unhappy because the phone wouldn't allow him to run more than 50 instances of the programm at the same time - and they then had to restart the phone since they had no idea how to otherwise close some windows..
"come on Moss" Classic!!