Artificial Intelligence for Dirty Jobs in Customer Services - Business & Generative AI

This presentation originally premiered at AI at Wharton's second annual Business & Generative AI Workshop in San Francisco on September 5-6, 2024.
Xueming Luo, Professor, Fox School of Business, Temple University
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We can't allow AIs to be tuned for economic performance alone, as all naively univariate criteria leads away from holistic systems thinking and towards short-term optimization that maximizes externalities over the middle- to long- term.