Best Buy - The Rise and Fall...And Rise Again
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- Опубліковано 20 вер 2024
- A few years ago, Best Buy was struggling. It got to a point where many thought they were doomed to fail. But they've made a comeback and today are looking better than ever. This video profiles their rise, fall, and rise again while trying to provide explanations for all of it.
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I used to work at Best Buy and was required to go to a week long of training with a part of it being company history. This is pretty spot on.
Comic Drake you gay
Double gay
@@fluffymassacre2918, Sorry to disappoint, but I am straight. If you're looking for a partner, I hear Grindr would be right up your alley. Best of luck!
same
@@ComicDrake that was weak
You can't compete with Amazon in retail, but you can compete in service. Best Buy has done this well.
i have a feeling that amazon will start implementing physical retail pretty soon
cpk1994 but they're already branching off into the retail market, with the purchase of whole foods and their new cashier-less grocery store. they could also start an in store pickup type of service where you order online and pick it up at a physical location
cpk1994 it's more about the convenience factor. people would much rather get an item the same day they ordered it rather than waiting 2+ days to get it. they already dominate general retail and a few physical stores where people can pick up their orders would solidify their position in retail. best buy and walmart already have similar services. i know from personal experience that i would rather go to walmart or target to get something rather than ordering it from amazon and waiting for it to ship to my house
You can totally beat Amazon in retail, yes Amazon has a ton of products, but will they be in perfect condition when they arrive, or do you want to set and wait a day or two to get it, or would you rather go to a shop and get it and have it when you want it, plus Amazon delivery cost extra even if you have prime you are still paying $100 to $10 extra instead of just going out and getting it your self costing only the price of the item you want, also customer service.
I think Amazon is kinda a sham, might see a video about em someday. The problem is they seem to claim all of their sellers earns even though they only get a 10-15% cut (this number could be off it has been a while since I sold online).
That being said, I don't really enjoy Bb's customer service. Have never really had a memorable pleasant experience there and more than a couple bad ones lol
It has been 5 YEARS.... we need an update on how Best Buy is doing!!! THANK YOU IN ADVANCE!
Their okay
@@nahbibus2404What about their okay?
@@olivercharles2930
Their stock price is up 30 so percent and their stores are alright customer service to
It seems like they have been adding more and more mini showrooms within the stores too. If Samsung wants to have a good presence inside of Best Buy, they pay Best Buy to have a little Samsung area inside of the store. That way, even if they person ends up buying online, Best Buy still gets paid and Samsung still gets paid.
We’re all waiting on yahoo and MySpace
I purchased a new Samsung smartphone at BB and there were two Samsung reps there to answer my questions and show me new features.
I had no Idea samsung worked like that
Very good point.
Harvard and Best Buy want to know your location.
You forgot to mention Amazon didn't charge state sales tax until more recently, finally leveling the playing field a bit more for Best Buy.
Not for b&h though.
return policy is crap compared to amazon
Plenty of online reseller don’t charge sale tax included Newegg, also eBay beat amazon by at least 10% if you willing to buy from 3rd party seller,pre-owned and opened box item get as much as 50% in discount at good working condition. Don’t forgot the Craigslist if you wanna buy brand new gray market item/ recently stolen item at 30% off the retail price🤑
they still dont.
depends on state my state been charging sales tax since 2013 when they added warehouse in midwest.
i had to return a high end monitor to best buy and it was the best return experience i have ever had. the customer service was so good that it seriously makes me consider them for future buys even if the price is not better than others.
Remember Best Buy’s price match policy.
I bought a dishwasher that Samsung wouldn't stand behind because I had a licensed plumber fix a leak in the last L-fitting that leads out of the dishwasher(missing or loose pipe dope). The thing that went wrong had nothing to do with the pipe fitting, but they refused to even listen to me or what was wrong when they heard I had someone other than them fix a pipe leak. Best Buy gave me a full refund.
Best Buy will price match scamazon. Just bring your phone, and pull up the scamazon price.
Dude same experience I had a gaming monitor for about 2 years near warranty expiration, and I tried to see if I can still return it with warranty and no questions asked they took it in and asked if I wanted the same new monitor or if I wanted credit for another one they had in stock. I ended up using the credit to upgrade for a better one.
I gotta give it to Best Buy to make a comback that Radio Shack and Circuit City weren't able to do buy actually making effective business decisions.
And hhgregg
*comeback
*by actually making
> buy
*slow clap*
Radio Shack was a boutique chain that sold typically small obscured electronic products to hobbyists. Their market was too narrow.
I like the pick up in store option. I order online and pick up items after work. Its brilliant
Indeed! Very convenient. No hassle. No need to wonder if they will have what you want. Just in and out, and you are good to go.
GamingTV most stores do free in store pickup and you usually don't wait as long
@GamingTV The main advantage Best Buy has over Amazon is knowledgeable staff. TV's, computers, and camera's are complicated stuff, and having a person explain the differences between products is helpful to a lot of the technologically illiterate. They're model works because they're able to convert show room shoppers into sales, plus they offer services that can save a ton of hassle like TV and Appliance delivery.
@GamingTV Well if you don't have a store close by then why the heck would you choose in-store pickup? Just have it shipped to your home by then.
Bestbuy offers free shipping on items $35+. And that's with no membership. For Amazon's free shipping you need prime, and lets be honest here, Prime video is not that good anyways.
Most stores do that now. I work at Walmart so I know most stores are now working on home delivery. I have seen Walmarts prototype delivery car. It has a giant head of lettuce ontop of it. Look it up.
It's funny how accurate this is, I've been working at best buy for about 5 months and we had to learn all of this in our training. Kudos to you dude you earned a new subscriber!
Kinda the same store went to buy something at cc always the best deal ended up a movie kinda got to hungry munchies literally and got lost the rest is history yellow cab thanks
I liked the old logo much better but everything else about them is vastly improved.
Retro for the win!!!! 🤘🏼
I'm not sure that it's artistically "modern." All they did was invert the font color and moved the font outside of the tag. That's not so much "modern" as it is just silly looking. Modern usually involves some actual style change--usually to clean it up or make it more minimalistic. Visually, it looks imbalanced and awkward.
Everything hasn't improved
@Immortal Android While I disagree with Dj d, what he said was an opinion and didn't seem stupid. More importantly, he actually pointed out why he thought it was better. Why do you think it was stupid?
@Immortal Android Oh my God! I forgot! Sorry about that. Also... Your mom! LOL OMFG STFU GTFO ROFLcopter ;)
Honestly it's so nice to see a "good news" story of a company that has survived the rise of amazon. I'm old fashioned, there are some things that I don't want to buy online. Like you mentioned, the little things like charging cables. But also the really big ticket, large items, like TVs or Appliances, or things like phones... if I'm going to drop several hundred dollars on something, I want the show room experience, especially by knowledgeable staff. But I also want to take it home, or at least have it delivered by the company themselves, like Art Van for Furniture or Sears or Best Buy for appliances, I don't want my expensive new flatscreen that couldn't fit in my tiny car to be delivered by USPS or UPS where it's just another box to knock around and get lost. I want company reps delivering and (if needed) installing whatever it is. Of course Sears is gone, but Best Buy seems to be taking over that niche for appliances.
Not a fan of the logo, but like you I'm used to and "trust" the old logo.
Welle said
Michael Copado yeah I'm a young guy and I like the idea of just going to the store and buying something and having it that day instead of waiting online to me I still don't get the appeal of that but that's just me.
Amazon is finally getting a tiny bit of fair treatment. They've been ripping off the USPS and their own workforce for two decades.
I prefer to pay for stuff in cash. That's why I like brick and mortar so much. I'm lucky to have a good electronics retailer nearby with excellent prices. :)
TheBcoolGuy But you are losing out on credit card rewards.
I want Best Buy to win.
Amazon is making our shopping experiences less social.
I hope Best Buy and other brick and mortar stores come back from the destruction Amazon has put out.
Hell ya!I want those black Friday brawls.lol
Not going to happen.
I refuse to buy anything from amazon.com. Normally shop on eBay and get very disappointed when it comes by Amazon shipping because I'm so anti Amazon.
Buzie my
If you shopping is your social life, I can see that being an issue.
IMO, Geek Squad saved Best Buy. If it wasn't for that convenient stop in the store to walk in and say my computer is broken, fix it... I don't think Best Buy would've made it.
...Not to mention that while they are fixing the computer, the customer will likely be walking through the store, and may find other things to purchase along the way. Good plan all around.
Geek stuff used to be knowledge in 2000. the quality has gone down. the existence of Geek squad is to gauge more money.Geek squad was one of the reason BB went down
No.. it did not. In store repair services were already there before they bought that stupid name. I worked there when it was called product services. It change to Geek Squad after they bought out 3 guys in their hometown that had the service by the same name. They liked the concept of the in-home service and made these guys instant millionaires. The 3 guys had a short contract with Best Buy after the sale to them as advisers to get the new plan implemented in the stores. I was hired there because they needed 2 MCSE's in each location to satisfy the Microsoft Certified provider program.
@Atoms Molecules A lot of people can't or don't have the confidence, patience, time, or tools to do it.
@Atoms Molecules For you and me? Yeah. For a 60 year old grandma who uses her computer to find recipes and write letters? It's easier to throw money at some Geeks to fix it.
*I'm Mexican and the reason why bestbuy grew on locations here in Mexico is because most people here don't buy stuff online, at least not the majority of Mexicans, Mexico is somewhat years ago in many aspects, on of them being how people purchase things here*
@Dark Demonik Yes it's called Pesos (they are like coins)
@Dark Demonik Nice stereotype
Daniel Orozco Not really. It’s all due to the alliances between the new popping malls and Best Buy. Not to mention the fact that Mexicans are adapting to Amazon and it’s biggest rival in Latin America: Mercado Libre. How are Mexicans buying stuff in those websites if they considerate them non trustworthy and almost a scam? Simple. Put e-cards in convenient stores so they won’t sign in with their credit or debit cards. Still, same people who are adapting to e-commerce in Mexico, same people who are buying stuff in Best Buy. I mean, come on. Not all Mexicans can buy stuff in Best Buy.
@@juanobrizuela4847 they're are adapting but Mexico still far behind from the US in terms of the percentage of the population buying off online. That some people buy online from e-stores in Mexico doesn't mean the majority is doing so
@Dark Demonik if Mexicans didn't have enough money bestbuy wouldn't be opening stores here. Simple logic
I work at Best Buy. I love it. I get knowledge on how tech works and because of that my family always comes to me for help lol. But its more then that for me. I have autism and I had bad anxiety and communication issues. I was hired in 2008 and the staff understood my disability and helped me become who I am today. If you were to walk in and I helped you, you wouldn't even know I was autistic. I feel happy that I can help customers, plus all the employees that have come and gone over the years working there have become good friends to me...Plus the employee discount isn't bad either LOL.
Some of the best people I've ever known in my life, worked with me at Best Buy.
But the employee discount pretty much sucked on everything except cables. The employee discount was 10% over cost. Pretty much every big-ticket item was sold for less than that so you didn't get a discount on it. You pretty much only got one on cables and Geek Squad (which you didn't need).
Imagine if cleanprincegaming did business videos
"BestBuy didn't just die, it was murdered"
**One investor's meeting later**
"I was wrong about BestBuy"
Alex wonderland lmfao
Cleanprince is garbage I swear. That video of him with a girl on his bed in the background was cringey asf
Caleb Wilson what’s wrong with Gameranx
.
Everything. lol
Good idea boosting services. I'm not going to order a dishwasher from amazon and lug that thing up the stairs, spend hours installing it, then lug the old one away, Best Buy did it in 20 minutes and for almost free. I guess they worked something out with the dishwasher manufacturer where they pay the cost. I had to pay an extra $30 for parts and like $20 for the haul away, +tip.
They also delivered a TV to me in their Geek Squad truck. Nice to know that the TV was being handled by people who knew it was a TV, not just a generic brown box in a sea of other boxes.
@Atoms Molecules Amazon's installer's are also farmed out to third parties. Which is determined by your location and drastically increases delivery time. Had it happen with a TV a few years ago and the setup was pretty awful.
@Atoms Molecules If the setup is free I'm not going to turn it down, like Best Buy, purchases over a certain dollar amount are free install. I've set up plenty of TV's. Funny enough, the people that talk like it's the easiest thing they've ever done typically handle the TV wrong and risk cracking the panel. Anyways the whole "you're better off buying from Amazon" is a baseless and stupid claim. Wait for delivery, hope it didn't get fucked up so you don't have to wait for it to be sent back for a replacement, etc. And hopefully you weren't stupid enough to buy from a third party seller that will just dick you over.
If you're buying small, inexpensive shit, sure go for Amazon. High dollar electronics there is more security in just buying from a brick and mortar store. I get leaving your house can be hard, but really.
@@cpvidscenteral you have an upstairs dishwasher?
I had an issue with the CD hookup receiver for my vehicle and I told an employee about it. After hooking me up with the equipment he told me of scheduling an appointment in which an employee would hook it up. It didn’t result in a good ending as the system had an issue with shipping the harness for the car. 14 days would pass and after a month I gave up on the delightful idea as it seemed to never be happening due to my work and timing with their installment dates. I asked for a refund a month later and the employee had me standing less than a minute and fixed the issue. Honestly these guys are really set out to be nice to consumers and I appreciated that.
You haven't made a video about Circuit City yet?!
Hold up....why’s your comment from 19 hours ago lmao
That's stupid.
He did already
Hideika damn my girl should give me a video when I cum early
Circuit City is back! its an online store only!
I worked for Best Buy Canada for 6 years 2012-2018 and I saw this fall and rise in front of my eyes. What the video does not mention is that they invest a lot in their company culture - Have Fun while Being the Best - is one of their key company values. Placing posters saying 'We are all here because of our customers" in office whole ways helpes employees see the connection between the work they do and how it impacts the end customer. They also focus on process improvement initiatives and creating a new culture in IT that switched from waterfall delivery to Agile / Scrum approach. Best Buy is just good with creating the right team cultures and as you know the right people who do not feel work as work anymore make money for the company. I will forever be thankful for the experience I got working there and for all the wonderful people who I met along the way.
Elena Met shill much?
I don’t know about that I worked from 2017 thru 2018, and they were very focused on hitting your goals and getting credit card apps, even if you were a great employee who sold a lot you were never good enough just made it a very toxic environment to be in.
Do you miss future shop?
I always liked going into Best Buy. It was huge and it also had so much tech stuff. All I wanted to do was check out the cool tech and want to buy it badly when I was younger
@Honestly Amethyst I can relate as well
this is mr rn
@Honestly Amethyst i wish i could but i dont have a car
I personally work for Best Buy and your video was great. Though it's kind of funny in our training when you're a new hire they basically give you an abridged version of your video. The TLDR is yeah we screwed up we're better now and we're working on building. Personally I don't like the new logo all that much I prefer the old one. But I can understand the reason for its change but it looks so much like the rotten tomatoes one
Can you please ask you manager and managagment team if they could ask best buy owner amd share holder to open up a best buy in smiths falls ontario canada?
Dude i work at best buy as well and i hate the new logo i think its dumb. It looks like they just went into Microsoft word and typed the logo in all caps and boom new logo. To me it has no personality.
@@captianjessie1 BBY Canada is actually almost a completely separate company.
@4 Touchdowns Al Bundy ive been working for best buy for about 3 years now. And i can tell you the bonuses are kind of unfair if you ask me since the bonus multiplier is diffrent depending on the department you work for. The computers bonus for example can range anywhere from 30-250$ while the mobile reps bonuses can range anywhere from 200-800$. So essentially we have to work our asses off to reach budget just to get 30$ while the mobile department can do the ssme thing but they'll get 200$ instead
I've read someone describe the new logo as resembling a coroner's toe tag. While I understand the need to change the logo so shoppers will know they've changed, I personally don't like it. I stepped into *Best Buy* roughly 5 years ago, and 10 years ago, and walked out with nothing. I really miss 1980s *Circuit City* and *RadioShack.*
Best Buy's new text font looks like Bud Light's font
I seen that 😂
kind of reminds me of fortnite lol
Burned Aura that’s what I said when I saw their new logo.
Now make one that says Bud Light and post it on r/sbubby on Reddit
Noticed that immediately. And I hate these logos. They have zero inspiration.
7:07 - After defining “Showrooming” he meekly says “I’ve done it...” cracks me up, like he’s scared they’re listening lol
I'm not proud to admit that I did the same thing once while still in the store via barcode scanning on my phone. It ended up that Wal-Mart's website had the item _significantly_ cheaper, enough to make me order it right then while standing in the aisle at Best Buy. 😅
Otherwise I'll _usually_ pay a little more to support brick and mortar stores because Amazon is eventually going to be a real life BnL sending us all out to space after fucking up the planet beyond repair. lol
Ex Best Buy employee as well, seriously accurate information here! I’ve always loved your work since I found your channel and hearing how accurate you are about a company I can personally attest to makes me so happy. Great work man, seriously.
As a long time Best Buy customer, I have to say that the last 2 years there has been a significant improvement in service. Also the buy online pick up at store is fantastic.
As an accounting student, I'm so glad you explained the nuances of income statements and balance sheets. Great video.
i honestly think amazon kinda shot itself in the foot, which is why bestbuy is doing well now. amazon shot itself in the foot with it's prime shipping. free 2 day shipping made people accustomed to getting shit quicker. well... what's quicker than now? with bestbuy's prices getting competitive, and with the order online instore pickup, they beat amazon at it's own game. plus some of best buy's extended warranties are worth the money. my sister's husband replaced his ps4 at least 5 times with that $50 warranty. walk in with a busted ps4, walk out with a new one.
They really do but amazon is coming back with stores I could picture amazon having stores
dippst the questionhow can Best Buy sustain these prices with all this overhead. Seems like all they did was shrunk they haven’t really added anything new. Not to mention Best Buy stores tend to not even have the stuff they sell which forces you to order online at they can’t beat 2 day shipping. Seems the end is still inevitable unless they add additional revenue streams though i do believe they charge Samsung and other brands for space
they do have more overhead than amazon, but they offer things amazon doesnt, like geek squad for instance. with all the customer-oriented services they offer, usually for a fee, it's not hard to see how they compete.best buy also has it's own house brands, which boost profits. amazon isnt as invested into the electronics market as bestbuy, for good reason. that's not their main business, it's a side venture for them. it makes sense for bestbuy to have insignia and rocketfish to boost profits while offering either budget friendly or premium products without seriously eating into the name brand sales.
insignia mostly competes with westinghouse and hisense, not really high end brands. rocketfish is a direct competitor to monster cables, a well known overpriced cable company. they dont try to compete with samsung, sony or lg in the mid or upper tier electronics ($700+ tvs, av receivers and amplifiers, bluray players etc). basically, they know where the name brands are most profitable, so they compete in the other markets. those brands still sell well, so they get better pricing.
Why did he need to replace his PS4 5 times? Sounds like abuse.
Yeah man sadly best buy won't be rivals with Amazon anytime soon lol it's not happening
Can you please explain how GNC stays open when no one seems to go into their stores
massive profit margins. everything they have in stock is online for half the price. kinda like the mattress stores. but I would like to see a video on this as well
@@ryanl3407 then why would they have stores?
Y4123 all of the people I know that actually buy things at GNC we’re old folk that don’t know how to shop online
I only buy clearance proteint powder from GNC. Back when rhey had the gold card I could buy a 5lb bottle of protein powder for less than $10 all the time.
I get all my supplements online. The fact that all of these companies are in business is a miracle
It would be great to have an update on this. With a new CEO things aren’t looking great anymore
THANK YOU MS CHAVEZ , my entire paycheck going to the losses in TOTAL TECH and new Mega stores? like tf.
@@mrgoats looks fine? at less than 32 hours as a full timer? last time i checked that was illegal? (in most states)
I kind. Of like the new logo... It's more bubbly, more friendly. Fits with what they're trying to do with their renew blue project.
The main reason why I prefer to buy expensive stuff in brick & mortar is because amazon is notoriously filled with fake stuff, even in the official accounts. I assume that everything sold to me through amazon is defective or fake.
I didn’t know Best Buy was doing this. I prefer the traditional logo... but the price match is great. I’m gonna go to my local best buy for future electronics needs.
I actually miss Radio Shack. Even after they had cut back on the amateur components and had largely replaced their value-priced store brand with expensive name brands, it was still good to be able to run into a little store that almost every town had and grab something like a new mouse or a new USB cable and be back home in a few minutes.
Otaku Bullfrog Couldn’t agree more
And CPU paste. No one near me sells that like they did.
I worked at Best Buy for a year and they taught us about this stuff, everything you said was on point!
Customer Experience/Customer Success is behind the scenes trying to prove ROI in many companies today. Its good to see a success story like this!
Should do another one from 2018 to now. It's nuts how horrible it is at the moment when it comes to turn over and employee knowledge comparably. Veterans that were harvested from 2015 to 2018 don't really exist any more in the company. They've dropped knowledge and product knowledge investment completely.
Best Buy actually offered me a job because I was teaching the sales people there TV technology which I like to follow... I would have taken the job but would have to bus to work.
I couldn't drive at the time, license gone due to epilepsy. And the bus trip would have been six hours, three in the morning, three at night. For something that would be a 20minute car ride.
Circuit City: Where service is state-of-the-art.
I don't know why I remember that, 20 years later.
That jingle was on point though. 👌
One thing you missed that is huge. Partnerships with their vendors. Magnolia Audio Video, Pacific Sales, Samsung, Microsoft just to name a few. Rather than foot the costs on their own, Best Buy charges space for their vendors to sell their wares there. It is brilliant. Amazon does thing differently and in a much larger scale. Best Buy was and is great because they saw the giant first and did what the others didn't do. Best Buy had the courage to keep their business alive. I worked at Best Buy as the Geek Squad tech, and a blue shirt seller of anything except appliances. I was their goto guy. It was fun. And no the shirt in my avatar is a Subaru WRX shirt not a Best Buy shirt. I love what Best Buy is doing. Allot of people bash them allot. Maybe or not it is deserved, and no business is perfect, but Best Buy is doing it right. Partnerships and more.
Vincent Chen still overpriced tho. Amazon is the king in value. And they also don’t charge sales tax here.
Didn't you see the part where he talked about "store in store" and was showing the Samsung area?
I think their vendor relationships are what will keep them afloat. I work for Best Buy selling phones and companies not only provide high quality training on their specific products, but will also reimburse the store for the labor costs of their go-to person in the store. We're growing together.
@@gfjfjufidi2880
To be fair, you can't hear the differences between speakers through Amazon. Having a Magnolia store right in the middle of Best Buy is not a bad idea.
Everyone has a different preference for speakers. Some like brighter, some like more bass, some like neutral balance, etc.
Just an FYI, Magnolia isn't a vendor. BB has owned that brand for almost 20 years.
The new logo looks ehhh... The old one was the best
I agree, that in my opinion was their only folly in the revamp. The logo looks bad and lacks the creativity of the old one.
Jesse I prefer it. Seems more modern.
Your profile pic is oddly fitting with your comment
The new logo looks like fortnite lmao
Yeah. catching up with the trend of modern bland 'vector friendly' logos. Literally the like of which a 5 year old could make in MS Office lol. No creativity whatsoever. Just some big text and toss in the price tag in the bottom. Stuff you used to be lol'd at in art class because it was just a joke is now raking in the big $$$$ for some schmuck.
I worked for Best Buy in my early twenties and I loved it. They were really accommodating of my college schedule and it was a fun place to work. I learned valuable customer service skills that have given me a huge advantage in my professional career. I am glad they are doing well again and hope they keep up the good sales. Great video!!
…and fall again
The decline of the American shopping mall.
Ehh depends on the mall. I live in a big city and the mall here is dead. I can drive to another city 30-60 minutes away and their supermalls are absolutely packed.
beatlesdork127 look at the Vox video abt it
Check out a channel called Retail Archeology.
The mall in my city is always packed lol (it’s near Washington DC)
Most of the malls around here are doing okay at the very least
We have a few that are still very much thriving
I worked at a Best Buy from late 2013 to late 2014, and yeah things were pretty dire. I was working at a tiny store in Iowa, we hardly ever had any customers, people hardly bought anything. Morale was at an all time low, people would only come in to showroom, wasted everyone’s time. Company tracked you like you were commissioned but we couldn’t sell shit.
Also was dealing with a breakup with a employee at this time, worst fucking time of my life.
The store eventually closed a year after I quit.
In 2013, you had an opportunity to make 30% extra in pay if you bonused. I worked in PCHO during the same time. Sales don't come to you if you don't look for them.
Take away
No office romance
Honestly, I like Best Buy. The employees lately seem to know their stuff and none of them (aside from the Comcast reps that hang out in there) really try to push me to buy anything. Last month, I needed to buy a monitor for my PC and went in asking what one I should get. The salesperson was pretty knowledgeable about the monitors and even recommended a specific one that I ended up buying. It was even a little cheaper on Amazon, so I was able to price match that. And then the price of the monitor dropped two weeks later (whoops) so I called the customer support and they refunded the difference, no questions asked since it was still in the return window. And I still have their GCU (Gamers Club Unlocked) plan through November 2019, so I get 20% off all games, even special editions! So I'm glad they're close to my house and prefer them for some more expensive electronics. Amazon has me for cables since they're 1/3 of the price, but I enjoy Best Buy for most everything else.
Kinda funny cause what you buy from them has little to no profit. The stuff you don’t buy from them has the huge profit.
I used to work for Best Buy during the holidays and people loved the price matching / return window.
Much like your example, this was in 2012 and there was a sale on PS3’s and someone had bought one the week before. The customer was pretty upset that they had just spent hundreds of dollars and now the same product was on sale for 30 dollars less. We were able to explain to the customer that with the return / exchange policy window we were able to honor the price and refund the money. No questions asked. I’m so glad Best Buy has been able to turn around and remain profitable.
Beverly Huttinger it’s really not. There’s plenty of leadership opportunities available to those who work hard for the store. I was promoted to leadership within 3 years of being full time and my GM works with me directly to help me move up. I do the same for my employees and the other leaders for theirs.
Do dominos they’ve gone from the bad pizza store to dominating the market of fast food in general. I work there as a delivery driver and they’re still pushing major changes to increase efficiency and cost.
It's INSANE how much their stock price has gone up over the past 10 years!
It was at less than $10 in October 2008 and now it is at $295!! Crazy!
Just as long as they're better than Papi Juan's.
Dominos is still bad pizza
Y4123 cool
Y4123 You can say that, because their pizza is worse than local pizzerias, however I would prefer their pizza over Pizza Hut or Papa John's.
I’m gonna be honest the new logo is so good and a natural evolution of the old one that I didn’t even notice that it changed
My bills are alive, with the *Sound of Music* .
How about Barnes and Nobles? When it comes to the big bookstore chains that once were on every mall, they seem to be last one left.
They knew where the market was going, so they have people a place to read their books in the store by partnering with coffee chains like Starbucks. That, and they started selling tablets. So a lot of people these days go to Barnes & Nobles for a place to either read or do homework or whatnot, and in the process spend money there on coffee, and on their way to the coffee section, which is in the very back, walk by a few bookshelves which have interesting books on them. Plus I bet a lot of people buy e-readers and tablets and the like from there as well.
My local Barnes and Noble is packed on weekends, i go sunday mornings 20 minutes after they open and there is a good amount of people.
Ironically this video got interrupted with an Amazon ad 0_0.
best buy has more customer interaction?
somebody needs to tell my local best buy that, they didn't get that memo
Must be nice. In my store they won't leave you alone.
Each store has a different experience i’m sure. I luckily have two best buys within 10 mile range where i live. The second closest i usually have 2-4 associates average talk to me while the closest i only get 1-2 or nobody at all.
"Customer Interaction" in my local store means incessantly harassing the customer about a buying a credit card until they drop what they're buying and leave.
Actually just got my 1st job at Best Buy just a couple days ago
Congrats on your new job!
@@CyborgMagm4r thanks so much
You look old. How can that be your first job?
@@andread6056 I'm only 19 It's not a picture of me
Just someone on my huge fan of and got to meet them in person
I worked for Best Buy from 2008-2015. You did a fantastic job with this video chronicling the turn of events with completely accurate information. I really enjoyed working for the company but left because I was burnt out from the retail aspect and it got to a point where the opportunity for growth didn’t seem to be there as it once was. It’s also important to note that when Hubert Joly came in and the company started downsizing overseas as you mentioned, they also cut tons of leadership positions here in the states at the corporate level. Those corporate leader cuts trickled all the way down to the stores and many locations lost specific supervisor and manager positions like my store did. So I basically dipped out in the middle of “Renew Blue” because the future seemed uncertain. Glad to see the company’s fortunes have turned around as I’m still an avid shopper there and an advocate for the brand.
I heard salespeople jobs were to sel extended warranty. Many people didn't want to work at BB for that reason
Bring back GAMERS CLUB UNLOCKED!!!
Yes please!!!!
It is not really their fault. Even Amazon took off their preorder discounts too.
i mean... Maybe
😭😭😭😭
Agreed. Once mine ends in October of this year I will have no loyalty to where i purchase games. Even if it's not 20% they would be wise to do something. They have yet to have all GCU memberships expire so the full effect is not yet known on sales.
The new logo looks like a coroner's toe tag.
I don't like it either. The old one is timeless and iconic everybody knows it, change for the sake of change isn't always good.
@@watershed44 agreed
Y4123
I'm pretty certain that public response will bring the old logo back sooner than you think. The Gap did the same kind of silly thing about five years ago.
@@watershed44 yea
Well that's sure as hell a bad omen then.
Last year I went into a Best Buy for the first time in many years to buy a microwave. I realized that although they were showing more than 15 models on the shelves, they only had two models in stock. During my whole time looking things over NOBODY came over to talk to me. Frankly, nobody even LOOKED at me so I could try to get their attention. I'll stick to other stores now. I don't see a point in going into Best Buy anymore.
Their service on appliances has been atrocious. The salespeople are nice but they never showed up to delivery appointments, never got some items after many months of delay.
Best Buy is Pretty cool. The people are pretty knowledgeable in the Areas they get put in(For the Most Part) and most of the people that work there are Nice that ive Noticed. Ill have to say. Microcenter is WAYYY Better. But if you dont have one near you.Best Buy can be an Amazing Resource.
Any one walks up to me at best buy i do a ron swanson. "I know more than you". lol
Best Buy is horrible
God yes. I fucking love Micro Center. It’s like a rare but better version of Best Buy.
@@ronnieradon the nearest Micro Center is like a half hour away and I haven't been there in 5 years but I remember having a much more positive experience there than at a Best Buy closer to where I live
Micro center is your go to electronic store with knowledgeable associates and a variety of PC parts and computers and more electronics. Sadly their is only a few in the country
Kind of glad they changed the logo because it looked a lot like blockbuster to me Lol
Ex Best Buy employee here. Worked at the Geek Squad for 8 of the 9 years I was there. Your info is pretty damn accurate. The turning point definitely was in 2013 when I was a DCI (Geek Squad supervisor). When money was low and businesses were tightening up, Hubert Joly slashed 2,000 jobs at corporate as part of his turnaround plan because he knew if Best Buy was going to make it, they would need their customer-facing employees at the stores. Joly also dropped millions of dollars on training their leadership by whisking us away on a week long training session. I was on my way out as I saw the writing on the wall, but that training session really made me believe in Joly's plan. Stayed another 2 years to execute the plan, then found a better job closer to home. Good memories of Best Buy.
Company's that put the customer as top priority always seem to do well. I've never had a negative experience from best buy. They were even one of the only places open during the whole pandemic (just via car pick up). But the process was really easy and I actually used it a few times for some accessories. I'll definitely be supporting them more often after this video. Good customer service is really hard to come by anymore..
Best Buy will never fall. They have a great selection and great warranties .
scaldon2 their extended warranties are amazing! I will always shop at Best Buy. I decided to buy a fridge from Home Depot cause they didn’t have it in stock and I’ve regretted it ever since. Best Buy is a great company and I worked there for 6 or so months while I was in the army and it propelled me to get out cause I loved it.
@@SeizedNoodle yup best buy warranties are extremely good . If something is broke they ask no questions . They just replace it . I always buy electronics from best buy you should too .
Once upon a time, they said that about Circuit City too. BB capitalized on the tech boom of the 2010's, and it was enough to carry them through the recession. That, and clever rebranding, and marketing to baby boomers who have a limited grasp of technology. However, the future looks bleak. As boomers retire and become detached from their technology (as happens to all seniors), manufacturers offering better warranties on their products, I see BB floundering. If you do some research, you can easily find better deals elsewhere. Sure they price match, but that only works with volume. Lose a little here, make it back there.
@@LynxStarAuto You couldn't be any more wrong. First off, you underestimate the lack of understanding that people have of technology and the growth thereof. You'd realize this if you experienced it first hand like I do, almost every day. I work at BBY. It's not just older people that need the assistance we offer in the way of not only our knowledgeable staff, but in-home services as well. The company is adapting most gratuitously with services like Total Tech Support. As far as price matching, there's nowhere else that does it better. If anyone is to flounder in the near future (in the way of retail technology), it's the competition. Whether it be Wal Mart or Costco, or Target. People come to Best Buy for their needs, and the sky is the limit. Next time you're in one of those other stores, TRY asking for knowledgeable advice. You won't get it, I promise. Let alone from an online shopping site like Amazon. Oh, by the way...BBY has already begun its partnership with them, so you can rest assured knowing that your local Best Buy store is leagues away from "floundering" anytime soon. One more thing: good luck getting a manufacturer to cover power surge damage on that new 55" 4K TV you bought lol. Geek Squad's got you covered :)
I’ve been to three different Best Buys this year and left empty-handed and/or pissed off every time. They never have what I want in stock, and Black Friday they are worthless like most other stores. It should be illegal to advertise sales for which 95% of customers will not have the chance to purchase the item. There are way too many people driving all over town to find shit that doesn’t really exist, and creating a lot of anger and problems for the ‘happy time of the year’.
As a semi truck driver for Best Buy, starting right at the 2020 phase, it was good to see them rebuild and move on. Their emphasis on going high end and expanding to more home appliances opens up what you can get from Best Buy, from a cheap charger to a high end sound system that costs more than most of our cars. Also gave them some big buyers. Peak season in a matter of a few years has gone from November - Jan to it now being August - February, huge sales windows growing. They did it right, and they capitalized on the PC Covid phase by being nVidia's sole retailer and bringing back not only more prebuilts, but the ability to walk in and grab everything you need to build a computer, buy the desk to put it on and get a good monitor / TV and sound to go with it. Hope to see them continue to grow. Also they treat their employee's fairly well, I am content with it
The golden era of best buy was when dvds/cds were real popular as well as stereo stuff. Now they are barely hanging on it seems
To be honest I work at one and we're lowkey chillin ngl
Tbh, bestbuy has cheaper tv's. and that's pretty much what I like and they have nice tech support and thier insgina brand which I love because it's a cheaper replacement for all your stuff which I love and like.
Also do Walmart and Sam's.
Aurα вírdч insignia is very good and anytime I need something from Best Buy and there’s an insignia option I usually get it. No complaints at all.
@@p71_caleb ye
I have found the opposite with this. That terrible insignia brand is so marked up compared to amazon's branded products. They only carry insignia branded products in certain categories of products like cables and shit which means you can't price match to a cheaper product else where because it's a bust buy only brand. $15 for an insignia hdmi cable? no thanks. I'll take the 6.99 amazon basics cable.
I’ve always bought my consoles at Best Buy, only once I bought a console at Target but other than that it’s always been Best Buy
Actually Best buy doesn't have cheaper TV's online does. Best Buy only price matches to keep customers aware of this to purchase through them. If they price matched and can sell it that low why isn't that price that all the time? (cause they can't afford to do it for everyone). Also Best Buy doesn't have every TV brand. There is TV's online from no name good quality online for lets say $300 but to get the same exact TV at best buy it's $1000 under a different known name.
wow i didn't even noticed that logo has changed..
I am not a fan at all of Best Buy's new logo, nor most companies today.
I personally am sick of the overwhelming trend for companies to "modernize" their logo which means making it minimalist. As time goes on it seems like every business logo is looking more and more identical. I miss when different products and companies were easily distinguishable from each other thanks to more creative and, in my opinion, visually pleasing imagery.
The Model 3 dash isn't boring, at least to me. I think it's a very nice design piece, far from being just a screen, because it's cohesive. I don't like overly complicated and fussy design like you see on most cars today, with a few exceptions. But as far as the logos go, I like the new ones too, the old ones looked so dated and cheesy. Minimalist logos age better, given their timeless design, simple and elegant.
Teslas are boring
+Y4123 I don't think so, at least not compared to most cars out there.
just realized amazon is like google in the sense that they are the biggest of it's kind, when ppl want to find something out they usually say google it, and when ppl want to buy something online they go to amazon
How have you just realized this lol?
His name is Ye et... probably either 12 or has a few too many chromosomes.
ur name is potatoes are good probably also 12 or has a few too little chromosomes
Lol potatoes are good. They're nutritious, cheap, you can make tons of different dishes with them, they don't spoil too fast, you don't need to refrigerate them, and they take like no time to prepare for a meal. They're my favorite food, and using someone's insult at them is something a 12 y/o would do.
Someone who names themselves after their favorite food sounds like something a 12 year old would do
You missed media sales. The shift from CDs to electronic downloads was a big part of the hard times. In the 90s media was always the biggest revenue source of any department. So it was more Apple then Amazon etc. that caused the revenue issues.
I left BestBuy in the summer at 2019 after over 5 years with the company. It was a mutual breakup but not a happy one for anyone involved. Also my non disclosure expired earlier this month, so this video popped up in my suggestion at just the right time. Between Q4 2018 and when I left around the end of Q2 2019 the company started rolling back a lot of its customer first policy’s and instituting the types of anti consumer programs that contributed to their initial decline in the first place.
Couple this with the resignations of Huber Jolly and Sherry Ballard and the subsequent management shake up and market staff restructuring, followed by aggressive labor cuts in the stores, made it a place I didn’t want to stay.
If this continues I predict a few years where they look financially strong on paper while slowly alienating there customers base and eroding the trust that they worked so hard to build up during Renew Blue and first half of the New Blue.
That doesn’t sound good at all
Wouldn't the recession also have something to do with the decline, with money being hard to come by and people not spending as much?
Yeah, kind of weird, no mention of that at all.
Yes. That large snake wasn't Amazon (Amazon would've been like the second largest snake); it was the 07-08 financial crisis. I worked there during that time and the recession absolutely took a huge toll on the entire retail industry. A lot of our computer sales were middle aged customers who were going back to school to learn a new trade when their old occupations ceased to exist. It was a scary time for everyone.
I just won't buy certain things over the internet. A lot of things I much rather drive to a store that is 45 miles away to actually see the product.
I remember buying a hard drive at best buy once. I asked if they had price matching and they said as long as it's a big retailer. Newegg was selling their western digital black 1tb drives for $100. Best Buy has the same drive for $150. The manager begrudgingly accepted but I could tell he wanted to say no lol
Brandon Whitaker when they price match the store has to take the cost difference at a loss my manager does it no problem , he just wants customers to come back
@@mannymelgoza6665 I appreciated it because he could have just as easily said no. I would have just went back home and ordered it but it was nice getting what I needed the same day. I actually like best buy for some things. Especially going in and checking out TVs. Its better to buy things like that in person.
Best Buy's Geek Squad is a primary reason they have my business. They helped me setup my home theater-obviously at a cost but I still appreciated it. Their customer service is quite good!
thanks yet no pay to match that morals is out the door wish corporate sees how much in home geeksquad does for them like the clients do. atleast they tip us for the acknowledgement. OH WAIT, we cant accept tips. nvm. and if you get caught taking it , FIRED! cause thats money outta Best buy's profit.......
The logo change was insignificant. They should have left it alone.
seanseanseanseansean yeah you are probably right, I mean what does a multi-million dollar corporate marketing agency know?
The marketing agency gets paid when they change things, even if no change is necessary. If the client falls for it, it is on them. Most logo changes are unnecessary, and result in lost brand recognition and additional expenses changing signage.
seanseanseanseansean sure, let’s agree to disagree. You can chose to believe the amount of industry research, focus groups, psychology, design theory, etc. That goes into it is all a hoax. Having worked with many major corporations, and startups alike I understand the importance of having a brand that is relevant and relatable, and of course has a minimized change of being associated with any competitors or negative feelings (psychological triggers).
I agree, but I don’t think it will replace the old logo all around. I think they will keep the old logo for the signs outside the stores, and use the new logo for some things like flyers and promotional stuff. I haven’t seen a Best Buy with the new logo on the outside, and I hope they keep it how it was.
@@DozIT apparently not much when it comes to logos considering almost everyone hates
anyone else binge watching the company man because these videos are so entertaining 😭
Before the internet took over I spend many thousands of dollars on everything under the sun from best buy. Appliances, Cd's and dvd's, computers, games, you name it. Always had a good experience and found what i was looking for.
I’ve binge watched so many of these videos and never realized I wasn’t even
subscribed 😭
Same here, thanks for pointing it out. Now I am a subscriber too :D
Best Buy has/had two probems. The lesser was that they were always rearranging their store. But the biggest problem, which seems to have leveled-off a bit in the last couple years, admittedly, was the constant pestering by the staff. 'Can I help you?" 'Can I help you?' On and on and on, every ten feet you moved. Like, leave me alone already, if I need help, *I will ask* !! Of course, other store chains also do this to one extent or another, but BB was the worst for years. Would have loved to have 'dressed-down' the company CEO about it at the time. Retail head-honchos in the U.S. do not realize how utterly annoying this badgering can be.
It used to be back in the 90s and early-mid 2000s that if you were just browsing, you just about couldn't beat the employees away with a stick. I'd be just checking out their CDs, video games, whatever, and I'd be constantly harassed by employees. But when I *actually* needed help, I couldn't get anybody's attention, because they were all too busy bothering other people or whatever.
These days I haven't got much use for Best Buy, so I haven't been there in a long time.
@@SithCats I know what you mean, I have also encountered the same thing, and BB isn't the only one. I still drop by my local one now and then, but notice they don't seem to have the same level of staffing they once did. Not as much pestering as a result, either. But they had a decent selection of CDs a couple decades ago, about 4 aisles'worth. So did Circuit City. So did Borders Books until their last two years or so in business.
They left Mexico because of Covid Pandemic , we don’t have anything like this store now
You are speaking from emotion, not data. Research continuously shows, customers think they don't like redesigns but they always spend more after
@@mrgoats No, I was speaking from actual *personal observation* . My local Wal-Mart was recently rearranged *again* for about the 6th time in 30 years. And grocery stores are the worst at this. It's aggravating, one has to get used to a complete new layout of things, as it were. I do not know why stores do this. Pick a layout and stick with it for 20 years or so, at least.
Just came across this video and to answer the how I feel question you asked in the video, 4 yrs ago: I feel so joyful. Best Buy has always been a huge part of my life, especially my childhood and even more so now that I’m an adult. It’s a sigh of relief that they’re doing well still. They’ll always be my number one store for any and all of my tech needs. Matter of fact, I spent 3 hours in my local Best Buy on Black Friday this yr and left with wayyy too much 😂
Great video as always. What about the rise, fall, and rise of Macy’s? A few years ago they were having some serious problem, but they’re on a comeback
I’m genuinely impressed at how spot on accurate this was.
That explains a lot about the store culture when I worked there from 2012-2013 right before I started college. It was ALL about pushing credit cards and geek squad protection plans. Where I'm sure that is still probably a HUGE part of it, their marketing certainly seems to be different. I just remember the atmosphere feeling a lot less confident than it does now.
Best Buy just announced they're going to close all their stores at the end of 2020, all of them in my country México :(
RIp
Honestly I still go to Best Buy from time to time. I love the showroom and selection of tech. Their reward program is good too and their geek squad always fixes issues I have had with my stuff. I don’t see Best Buy dying anytime soon.
If best buy aims for hospitality then they've done it. One employee specifically at my local bestbuy is just so welcoming and kind and gives off such happy vibes. All the employees at mine for the most part all seem very cheery or at the very least don't hate their jobs.
The bestbuy close to me still uses the old logo in 2019
I love Best Buy, I am usually in there once a week just to browse and see what's new on shelves. Some of the deals that they have you can't get on Amazon and I always to prefer to buy from the store, that way they dont't think I'm crazy being there every week and just window shopping.
Honestly though the only bad experiences there are when they chase me down and harass me to see if I need help, that's great and all when I actually do, but It definitely gets irritating when it happens 3-4 times in one visit. For instance, about two weeks ago when I was there, they asked if I needed help, and I promptly told them that I was just looking around today killing time, and this guy was legitimately trying to convince me that I was there for something and there was something I was looking for, like I was confused or something. Idk, other than that, they have some knowledgeable people, and I came out of there a handful of times and actually learned something new. I hope they continue to keep their doors open.
You won't believe how many times customers say they want to be left alone only to go back home to write a review about how no one wanted to help them because no one approached them. This can ruin your entire image as a company when that person becomes vocal about it. Sales people rather you be annoyed by the help than to allow you to tarnish their efforts because you didn't need help until you were ready even though someone asked you 30 seconds ago.
when I go to Best buy I can never see an employee
I’m sure digital media is killing Best Buy too. Goodbye Blu-ray players. Goodbye music CDs. Goodbye visitors that come into the store for physical media and then browse the store.
As a BestBuy employee.. We love Hubert!
This is really interesting. I’ve always enjoyed going to Best Buy to get movies, music, games and anything else I’d want or need from there and just seeing how it all came to be and how it had the ups and downs it had, while still able to be as big as it is today, really makes me appreciate Best Buy more than I already did. Great video man.
Closing of Future Shop was wild, employees showed up to work one day to find the doors locked and were told they just didn't have a job now.
I like the old logo better. I was literally just there today too lol. But my Best Buy still had all the old stuff so I haven't noticed the change yet.
What about Media Play? In my area (central Pennsylvania) growing up the two big names were Media Play and Circuit City.
Yeah Media Play. We had those up in CT too. A while back I was trying to remember the name while explaining to my wife the store that USED TO be in a particular plaza. Took multiple searches and a couple weeks of head scratching. A lot of people up here still didn’t remember what I was talking about after I finally figured it out. Thanks for helping prove I’m not delusional. 😉
I was gonna beg for Wawa vs Sheetz but there's a documentary about that.......... but who's that new kid; Royal Farms?
I want a video on CompUSA (R.I.P.)
:'(
As someone who lives in Canada, I can honestly say that almost everyone disliked Future Shop. It wasn't really that different from Best Buy in its setup, but where it did differ was in one very important point: Future Shop employees worked on commission. Yes, they got a salary, but the bulk of their income was from commission sales, which led to incredibly pushy salespeople and lots of rude/childish interaction between employees. Best Buy, on the other hand, doesn't do commission, so there's none of that pushy behavior or in-fighting.
I worked at Future Shop in the IPG department (read: computer sales) for during the Christmas season to earn some extra money. Salespeople regularly lied to customers. I don't even mean stretching the truth, but bold-faced lies, and since this was back in 2008, cell phones didn't have the same capabilities they do now, which meant customers - most of whom held very little knowledge regarding computers - had to "trust" the salespeople since they couldn't verify anything themselves until they got home and went on their computers.
It went beyond lies as well. Salespeople knew the computers were defective (at least at the Future Shop I worked at; this may have been different elsewhere), but that was just used as a way to get customers to come back and purchase expensive plans and security software they most of them didn't need.
Salespeople also argued and fought with each other a lot, and often in front of customers. Salespeople regularly stole customers from one another because once again, the only thing that mattered was making the sale when on commission.
To be fair, some of these issues have a lot less to do with Future Shop as a whole and more to do with the people hired, but an environment that not only justifies, but encourages cutthroat competition among its employees will usually attract the sort of people who won't or can't work together as a team.
I hate how they have continually shrunk their media section. I hope that with this revival it shall return as well! #PhysicalMediaForever!
as an employee i can tell you that the only physical media thats going to be left in stores after most likely next year will be blu rays/4k blu rays because of the significantly higher quality. my store has already stopped carrying CD's and most DVD's.
It's such a shame that they continue to shrink their media section. When I first started going to Best Buy, they had the best and largest selection of tv shows, movies, and music. If you wanted a vintage show on DVD you went to Best Buy because they would have it. Same thing for music. Looking for an artist that's not quite mainstream? Go to Best Buy. Sadly, this is no longer true as, over the years, their media selection has continually been downgraded in both variety and size. Their media section now is nowhere near as large as it once was. As well, every time the store in my area re-works their layout, the media section gets smaller and pushed further and further back. There was a time when it was front and center in the store and took up a good fraction of the floor space. Now it's honestly kind of pitiful and it doesn't jump out at you like it once did. There was a point in time where I could go into Best Buy for one or two specific movies or cds, end up browsing their media section for an hour or two and walk out of the store with way more than I'd intended on. Unfortunately, those days are long gone.
While I can understand why stores are phasing out or will start phasing out physical media, I don't like it. I much prefer physical media to digital media. Always have. Always will. I just feel like physical media is more reliable than digital. I can always pop a DVD or CD in without having to worry that the rights have been revoked or having to watch it buffer every two seconds.
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As a former employee of Best Buy, the company has a lot of interesting internal systems. For the store I worked at, Magnolia and Geek Squad are what made the big money before you consider phone accessories. The best system I saw was a sort of extracurricular system where you could opt to learn about a product for explanation or recommendation to customers, and in return the first X number of associates for the company to do a product's associated module would get a reward. (usually in the form of a discount on said product). That meant you could have your associates actively soaking in new product information, usually at the expense of the vendor who supplies the discount.
Like your videos. How about Service Merchandise? If you covered that already I apologized but did not see it on your playlist. Also, Marathon candy bars and Grins & Smiles & Giggles & Laughs cereal by Ralston. A couple of restaurants Mr. Dunderbak's (more of a deli) and Farrell's. Both of those restaurants were in my area back in the 80's and 90's but disappeared. They both still have locations and websites so they must have downsized. Thanks
Gotta say I never really buy at bestbuy anymore because too many times I've encountered employees who aren't knowledgeable about the products. Especially the specifications and what they mean. Also I'm in Canada, and there are a lot more smaller electronics chains which can provide better prices such as memory express and canada computers and electronics.