I have a council 50 plus bungalow, with 1 sitting room and 1 bedroom. Accessed from 1.5 mt square entrance hall.All fixtures that have lights on them need to be upout of cat reach. I wonder if this was a good idea. All this modernisation seems to bring a stream of new problems.
On Saturday the installer mounted the ont 1/3 over my metal door jam & the rest in a corner. Every time I close the door the cover falls off. I can put my hand behind it & it’s hanging on by a thread. My hallway walls also have 2 ft. Black streaks from where a ladder damaged them. The two Customer service (they could barely speak English) said they would not relocate it & avoided the walls needing repainting. Never would have thought they were as bad as xfinity. Unbelievable !
Don't do what AT&T did at my house. I just bought a house in a very hot climate. The ONT was installed in the attic. THE ATTIC! I was having connection issues the past few weeks and after checking the ONT's lights, I touched the box and man was it HOT. So hot you could not hold your hand to it. Moved it out of the attic (wires were long enough) to a cooler area. The Internet has been fine. Put it back in the attic and within 12 hours, it was hot and malfunctioning again. And with it being in the attic, I can't put a UPS on it if I wanted too.
I'm really sorry for writing this comment. Hello, my name is Steven from Korea. I have been in Christchurch, New Zealand with my wife for about two weeks. In Korea, my job was optical cable connection engineer and I have worked for over 20 years. My dream is to work as an optical cable connection at a chorus company in New Zealand. But I can't speak English at all. Is it possible for me to connect optical cables in New Zealand?I'd really appreciate it if you could tell me how. Yutv, please teach me how to do it.
Given a lot of people are complaining the people who were sent to install could not understand the complex questions we all want to ask during an installation I think we need a very very good English test tested with real consumers' questions using local language, so probably not.
Companies don't pay for xtra hard work involved leading cable to centre of house. Tech goes easy install with front room due to easy savings of time but it doesn't worth to cmr. cmr can put some xtra quids to ask tech to lead his cable to corridor or centre of house. Cos modem will be good benefitting from here
It looks a simple thing to be installed but the reality is that the cx never wants to pay the price to have the cable crossing in front of their houses to reach a specific spot , or drilling internal walls and run this cable internally to reach center point of the house. On 90% of the time they want to avoid any external or internal cable running..
Can I change ONT Mac address? Because I want to change that ONT which one is provided by my isp . Main problem is that isp provided ONT mac is fixed by isp end .
I'm trying to figure out why the ONT is not built into the router/modem or whatever you want to call it - I don't want to have to use 2 power sockets :(
Yes lu m, modem and ont are the same they demodulate a signal or essentially swap it from one format to another cable to ethernet or in this case fiber to ethernet and the router supplies wifi not the modem
@@tgm9991 That's true, but I think most people confuse the two and think that a router and modem are the same thing and so it's easier for them to understand. It's like how most people now call the internet WIFI. I'll be dead before I start calling it that though... 🤮
Hi Dominique, we do have a minimum height requirement so ONT's aren't too low but we have found most people like them low and out of eye line. You do however have the option to get your ONT moved to a desired location, within reason. To do so you just need to make a request with your broadband provider. ^DR
Hi Karen, yes we bring the fibre from the road to the ETP and then do the internal installation of the fibre ONT. To get the installation done you just need to sign up with a broadband provider of your choice. They will arrange for us to do the installation work. ^DR
In the video description you failed to note that this is a fiber installation for New Zealand customers only. Many UA-cam viewers from other countries will see this video thinking that the process you mention is the same for them. It is not.
Aside from the accent I would have thought it was a video done by GoNetSpeed or Frontier, two fiber internet providers here in the northeast of the USA
One of the best install videos!! Thanks
Thats if the technician even turns up 😂
Agreed! An absolute joke!
This is a really good video, clear simple and engaging way to explain it, well done Chorus
I have a council 50 plus bungalow, with 1 sitting room and 1 bedroom. Accessed from 1.5 mt square entrance hall.All fixtures that have lights on them need to be upout of cat reach. I wonder if this was a good idea. All this modernisation seems to bring a stream of new problems.
On Saturday the installer mounted the ont 1/3 over my metal door jam & the rest in a corner. Every time I close the door the cover falls off. I can put my hand behind it & it’s hanging on by a thread. My hallway walls also have 2 ft. Black streaks from where a ladder damaged them. The two Customer service (they could barely speak English) said they would not relocate it & avoided the walls needing repainting. Never would have thought they were as bad as xfinity. Unbelievable !
Don't do what AT&T did at my house. I just bought a house in a very hot climate. The ONT was installed in the attic. THE ATTIC! I was having connection issues the past few weeks and after checking the ONT's lights, I touched the box and man was it HOT. So hot you could not hold your hand to it. Moved it out of the attic (wires were long enough) to a cooler area. The Internet has been fine. Put it back in the attic and within 12 hours, it was hot and malfunctioning again. And with it being in the attic, I can't put a UPS on it if I wanted too.
well, actually the ONT is the modem, the other peace is the wireless gateway or wifi router
Can i run the fiber via ethernet to a switch before it goes to the router?
Can't wait for my ETP to be connected to my ONT so I can get on the WEB and download an MP3 😂❤
Best presentation 👍 I like it
I got fibre and they placed it on the bottom of three floors. Had to get mesh
Is that external box weather and bird proof?
I'm really sorry for writing this comment. Hello, my name is Steven from Korea. I have been in Christchurch, New Zealand with my wife for about two weeks. In Korea, my job was optical cable connection engineer and I have worked for over 20 years. My dream is to work as an optical cable connection at a chorus company in New Zealand. But I can't speak English at all. Is it possible for me to connect optical cables in New Zealand?I'd really appreciate it if you could tell me how. Yutv, please teach me how to do it.
Given a lot of people are complaining the people who were sent to install could not understand the complex questions we all want to ask during an installation I think we need a very very good English test tested with real consumers' questions using local language, so probably not.
well explained so simply made.
Companies don't pay for xtra hard work involved leading cable to centre of house.
Tech goes easy install with front room due to easy savings of time but it doesn't worth to cmr.
cmr can put some xtra quids to ask tech to lead his cable to corridor or centre of house.
Cos modem will be good benefitting from here
That is my worry. I want it right round to the back of the very big house outside and then straight through wall into my back office.
I thought a modem wasnt necessary with fiber...
Is my type 300 ont also a modem or do I have to get a modem as well
It looks a simple thing to be installed but the reality is that the cx never wants to pay the price to have the cable crossing in front of their houses to reach a specific spot , or drilling internal walls and run this cable internally to reach center point of the house. On 90% of the time they want to avoid any external or internal cable running..
In other words your do the normal fix nailing it around the skirting boards and door frames
Can I change ONT Mac address? Because I want to change that ONT which one is provided by my isp . Main problem is that isp provided ONT mac is fixed by isp end .
so helpful. thanks!
Why can't the fibre cable go directly to the hub instead of going into a crappy cable before it connects to the hub itself.
I'm trying to figure out why the ONT is not built into the router/modem or whatever you want to call it - I don't want to have to use 2 power sockets :(
Doesn't work like that and not feasible. 🤦
@@TheCheshireCat. Well it can and it is.
Literally …
Isn’t the ONT already the “MODEM” but for optical cable, therefore, it connects to the routers instead. Vise what he says -ONT to modem?
In this case modem and router are considered the same thing and interchangeable. ^DR
Yes lu m, modem and ont are the same they demodulate a signal or essentially swap it from one format to another cable to ethernet or in this case fiber to ethernet and the router supplies wifi not the modem
Hi there, in this example we are using the terms modem and router as interchangeable. So, the ONT to modem means ONT to router. ^DR
@@ChorusNewZealand no what you are doing is using the terms incorrectly
@@tgm9991 That's true, but I think most people confuse the two and think that a router and modem are the same thing and so it's easier for them to understand. It's like how most people now call the internet WIFI. I'll be dead before I start calling it that though... 🤮
Why are all the ONTs installed at a height below the knee?? Is it not better closest to the ceiling???
Hi Dominique, we do have a minimum height requirement so ONT's aren't too low but we have found most people like them low and out of eye line. You do however have the option to get your ONT moved to a desired location, within reason. To do so you just need to make a request with your broadband provider. ^DR
I just noticed this is NZ - thought was UK
I can connect to fiber wirelessly?
Etp, chorus does this? Our fiber is underground ready to wire up to outside of the outside wall
Hi Karen, yes we bring the fibre from the road to the ETP and then do the internal installation of the fibre ONT. To get the installation done you just need to sign up with a broadband provider of your choice. They will arrange for us to do the installation work. ^DR
So of you have CAT5 cabled pcs, you can connect to the ONT already?
You can connect to the ONT via an included router/modem and connect to the router with CAT5 cables (CAT5e or higher would be best)
Plug into modem or router?
ONT acts as modem only use router.
So we got fibre box installed does that mean I can plug my current internet modem into this to get fibre? I'm so clueless when it comes to this.
You should be able to, depending on the modem/router. You'll still need a contract with the fibre broadband supplier though
All you need is a wireless router, then you connect your devices via WiFi or with ethernet cables.
Can i plug a lan cable straight into the ONT lan ports?
No you still need a modem gateway - Those ports are only for the modem or testing
In the video description you failed to note that this is a fiber installation for New Zealand customers only. Many UA-cam viewers from other countries will see this video thinking that the process you mention is the same for them. It is not.
video would be helpful to your customer base though
Chorus only serves New Zealand.
Aside from the accent I would have thought it was a video done by GoNetSpeed or Frontier, two fiber internet providers here in the northeast of the USA
But I still need a modem if I want to have my main Desktop gaming computer hooked up to a CAT6 Ethernet line.
Your wireless router has LAN ethernet ports for plugging in your network cables.
In the middle of the living room with glass walls
This is not relevant to the UK