DATTO PSA Training Part 1

In this video, I will cover the following:
1. How clients create a ticket
2. How the dispatch calendar is operated
3. How to review tickets
4. How to send a note to clients
5. How to transfer the ticket to another engineer
6. How to schedule a ticket on someone's calendar
7. How to get multiple tickets on the calendar, not under the same service call
8. Dispatcher queue filter view
To watch Part 2, click here: • DATTO PSA Training Part 2