Factory Reset for Polycom VVX Series IP Phones

Detailed master factory reset of poly vvx series phones using the Mac/serial. When all else fails use this!!!
Any questions or anything I can help with reach out to me at [e-mail]
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[@michaelsasso13]

This was very helpful. Here is another major tip...For security, the phone might prompt you to change your password after a factory reset. If this happens enter the default admin password (456) as the old password, push the down navigation key, and enter and verify the new password.

[@dumbdadstech2976]

Thank you for the response. And yes you are correct anything with a firmware of I believe 5.9.7 or higher requires you to set your own admin password. I guess Polly got tired of everyone keeping the default lol.

[@kv4atv]

Yes the cap and lower case does matter. That is what was causing mine to fail. I needed a lower case f not the cap F in the address. Do some videos on using the other ports on the phone including using a video camera on the USB port.

[@AneshaHussain]

I have tried this numerous times and still unsuccessful. Pleas HELP

[@sotelsystemsit8992]

Hi Anesha what are you having problems with still and what phone model? I'd love to help if I can.