Retail workers, what's your "I'm about to lose my S#!T" moment you had with a customer?
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- Опубліковано 9 вер 2024
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Some say that woman is still saying "That one" to this day.
people do that shit all the time and I work at a meat counter where the metal top makes it impossible to know where people are pointing...
@GiordanDiodato lmao
and OP is still asking “which one.!?”
That one *please do a chain of That one*
@@NASCARBotWCUEno
Story one happens so often, "what do you need" "a pack of cigarettes." "What kind" "cigarettes " its like talking to a cow
Reminds me of something that happened last year, not a bad customer though.
I was in the queue at a store, and in front of me was an Ukrainian man looking for specific types of cigarettes. We label them differently here. Everyone else inside that small grocery store was a non-smoker, including the cashier, so it took us quite a while to figure out what corresponded to his wishes. All of us gathered at the front trying to get this man his cigarettes. Guess what else he bought? Four kilos of potatoes. Nothing else. I wish him well.
Ex-inventory control here. This one would be EXTREMELY infuriating if I had to deal with it.
I mean, there are SO MANY brands of cigarettes, and so many styles in a single brand (Marlboro, anyone?). King size or 100s? Full flavor, light - (*ahem*) excuse me, GOLD PACK, or ultra li- sorry again, SILVER PACK? Menthol? Black? Special Select? Mild? (Insert special style unique to this brand here)?
And one descriptive phrase (e.g., “Menthol Gold”) means something different from one brand to another!
And do NOT get me started about cusstomers [sic] saying one kind and then complaining that they wanted another kind!
Customer: “I want 2 packs of Brand X Light 100s.”
Clerk: (*gives customers 2 packs of Brand X Light 100s*)
(Next day)
Customer, angrily: “I ASKED FOR *ULTRA* LIGHT! YOU GAVE ME THE WRONG KIND!”
This. I never knew there were SOOO many types and brands of cigarettes until I was selling them. Yes, Marlboro took up most of the space on the cigarette wall
OI! Don't insult cows like that!
I recently started to work at a place that cells cigarettes, I don't smoke or know like... Anything about cigarettes but for me, the problem brand is Camels. People will come and go "get me a pack of camels" "sure thing, what color?" "Regular". What does that mean? "Do you want red, blue, or gold?" "Regular."
I love this soft-voice narrator guy, he's so soothing
And his takes on stories aren't complete garbage.
Having not Ai voice makes the story channels better but he’s prob one of my favourite maybe even my favourite
@@xanithdegroot5407facts
That's why I love this channel
Ik he’s my fav lol
Honestly underrated Reddit stories channel. I love how they displays emotion, and yet is still somehow so soothing to listen to as the story says “my mom kicked my dog and now my dad wants a divorce”
Much better than those robot-voiced ones (that ALL have the same voice!)!
you might like rslash if you like this guy
@@frostburn5528 oh I *love* Rslash
This was what these kinds of channels were like in 2014-2016.
God, that story with the teen just throwing things on the floor. I have to wonder what was going through her head. I'm so glad her mother made her fix the mess, that's some good parenting right there. More of that please.
I one time had a customer and her young son in the store. They were the only ones there. At one point the kid grabs an entire armful of clothing and tosses it on the floor. Mom did nothing. Kid kept being a general brat, causing destruction. The kid ended up sneaking behind the cash desk. I directed him out from behind there and just said “no.” There are a lot of things behind a store’s cash desk that could be dangerous to a child (he had already started playing with the scanner, which could have hurt him if he dropped it on himself). The mom got irritated with me because I said no to her kid.
Yeah, the mom of the girl is doing things right. Gotta worry about others. I remember seeing a lady walking through a store when her son, a tween, actually smacked her while throwing a little hissy fit about something. And instead of pulling him up short, she just looked shocked and gave an exaggerated, “Ow!” And did nothing else… which explains why he’s like that.
Honestly considering how well mannered the mom is I wouldn't be surprised if it was some divorce/split custody scenario where the mom is sane and polite but the other coparent is super enabling of the teen's bad behavior. Or I guess maybe the teenager was in a really really bad mood, but the "doing this job is humiliating" comment definitely screams classism rather than just one bad day
I think it's possible, with the "right" parenting, she actually believed she was doing nothing wrong. Imagine if you've been taught that this is OK and then the lazy store employee tells you to stop because they don't want more work... Sometimes people just do stupid things unknowingly and have to be told about it before they realize. I might have been guilty of that a few times (though nothing this bad, hopefully) 😅
This is complete conjecture but something about that story made me think that the girl may have been a foster kid testing boundaries and gauging reactions.
Can't explain why my brain went there but I'm going to assume it had some reason.
Story 4 with the rude teen throwing clothes on the floor - kudos to mom for making her refold everything 👍🏻
W mom, need more like her nowadays!
I'll never understand how people will simultaneously disrespect customer service reps, saying their job is so easy and then act like they are responsible for every single little thing in the store...
The first story already gave me second-hand anger, some people really are just that stupid.
That one?
"That one."
The "that one" woman would've likely caused even the most level headed employees to lose it
These stories reinforce my belief that EVERYONE should work in customer services to learn how to behave.
Or like school could have a basic manners class or some shih 😅😂
YES
@@AvidCanineEnjoyer working a 9 to 5 at a store will teach people manners real damn quick, I can promise that XD
They should make that a workshop in high school or something 😭😭
@@pamelaj3214 right!
I'm a cashier for a grocery store, and one time a customer showed up at 7:58pm. we closed at 8pm. she then took her sweet ass time shopping, but only ended up with about 6 items. one of these items was a bag of 6 organic limes. the limes were about $13 (expensive, I know. the store I work at is part of a family-owned small regional chain, and this store is in a rich town). she then waited until AFTER her transaction went through to then stare at the receipt for a good 30 seconds only to then turn to my manager and say "I wanna return these, they're too expensive". keep in mind she had like 2-3 minutes to see the price before completing the transaction on a screen conveniently placed right in front of her. Another thing to keep in mind is that by this point, the store had closed 10 minutes ago. luckily returns are my manager's problem, so that lady at least had to watch all of us cashiers walk out the door while her refund was still being processed
I work at a gas station, technically open 24/7 but our systems have to reset or they kick you off to reset. Can't say how many people don't wanna accept that not every system makes perfect sense, and some stuff just has to reset. One guy refused to listen to me, but when my male shift takeover for third shift said the dude has to wait to be served, the guy listened
What a coward. Sorry that happened to you@@lovelysakurapetalsyt
I worked the register at a Hallmark for my first (and last, hopefully) retail job. Worst customer interaction was when a group of bored teenagers walked in. I could tell they weren’t going to buy anything because no teenager is that interested in going to a Hallmark store. I watched them carefully as they messed with the merchandise, including very fragile items. We sold two brands of kinetic sand in whatever toys/crafts section we had, and these goons went over and mixed the sands in the displays. They left soon afterward. My manager ordered me to separate the sands (how???) in between ringing up customers. I was frustrated but kept composure. A nun came up to my register and she expressed her sympathy for having to deal with those children and the ridiculousness of my manager’s request. I was so grateful for a kind word.
8:00 This is actually a well-known way for shop lifters to steal. They pressure associates and have so many similar items coming in and out of fitting rooms in hopes that the associate won't notice a handful of items disappearing
Can we appreciate how this channel doesn't use AI voices? I thank them for that every second I watch.
There's this menu option to stop UA-cam from recommending you videos from a channel ...
@@KaiHenningsen Yes I know that, I'm just saying I appreciate how they put actual effort into their videos.
@@KaiHenningsen You know that option doesn't work half the time right? I still get recommended shit from channels I've indicated I don't want anything to do with.
@@taco8951 I wouldn't swear to it working perfectly - I'd have to note which channels I use that on and check everything against that list, which is a lot more energy than I want to invest in those channels - but in general, I find that the algorithm is fairly good in showing me videos I might want. Not perfect, of course. It acts a bit too fast on themes for my taste - I don't want just videos on X just because I watched more of those yesterday, look at what I subscribed to! But in general, it seems to work better for me than I hear from other folks. No idea why. It also regularly presents me with videos whose creators moan about being invisible or that video being invisible because of the algorithm, or that the video will not be monetized.
Unless, maybe it only works well for people who pay UA-cam to not show ads? Hmmm ...
Edit: fix some bad grammar.
@@KaiHenningsenthe problem is there are so Fluffing many.
Holy shit. Story one is sooooo relatable. I work retail in Walmart electronics. We have about 75% of the department locked behind a glass case. So a customer has to come get me to get it out and OMG customer refuse to be specific. They will point at something from three feet away and expect me to know what they are pointing at from a generic gesture
How hard is it to say “That one, [name]”??! It’s like speaking with a child who’s yet to learn how to explain their thoughts.
Ughhhh I hate that. I work at a gas station, but I can't really tell what people are pointing at for the opposite reason; pointing just makes it be like "what in that direction are you pointing at" because they're pointing at multiple things
I dont get why people aren't specific. I'll legit at least say "From the glass in the playstation section" then specify exactly what when we get there
story 4: teen girl who trashed merch and then mother forced her to pick it all up because "the rules don't stop at our front door"
me: YAS! THANK YOU!!! This is how you parent, folks!
Nobody can say this is an AI channel. Your impressions of annoying people are amazing.
Last job I had a scammer customer,they'd order food eat half then claim something was wrong with it and demand a refund.
Did it four times before the fifth time which I was the one cooking her food, came off the grill hot, between finish cooking and her receiving less than a minute. She eats half of it comes back to the counter "my food was cold I want a refund."
Told her to GTFO and don't come back because I was the one who Cooked her food and it came off that fast food grill hot
Read a story about a similar customer, the cook made his food extremely hot so it burned his mouth. The yell of pain told no lies.
@@jacksonferguson6179 see I wasn't trying to lose my crap job doing that but that's hilarious
During Covid, the dining room at the Chick-fil-A I worked at was closed
Without fail every day, someone would walk in the doors past all the signs and ask, "Is the dining room open"
I can tell you this mate
You can have a dozen Closed signs in big neon lights with speakers saying it's closed and people will STILL ask
"Customer is always right" should instead be "the customer don't know shit"
Props to the mom in story 4
I love this soft-voice narrator, he’s so calming! Anyone else feel the same way?
I’m not even five minutes into this video and I swear if I hear “That one!” one more time…
Absolutely! That narrator's voice is like a warm blanket on a chilly night, isn't it? So soothing and relaxing!
The first customer is like a child just repeating the same sentence with no understanding that they have to actually say what they want
Didn't know this one would be so triggering for me.
I worked my way through college and grad school holding multiple jobs at a time, including retail & food service jobs. I actually didn't have a lot of really bad experiences, but I did have one really bad experience when I was in grad school about 22 years ago that I'll never forget.
I had worked with this retail mall store in 2 different states for about 4 years. The entire international chain was going out of business, so we had crowds of clients who didn't normally shop in our normally quiet store.
I was a Keyholder, there was no other management on duty, and it was a Sunday. As we were going out of business, all sales were final, and that was on the receipts, in all capital letters. We also told that to people as we rung them up.
So the store is VERY crowded, and I'm in the back room doing paperwork when one of the sales people comes to get me. One of my best sales guys is getting screamed at by some lady. So I step in.
Her kid had bought some toy a few days before & it stopped working & she wanted to return it.
It was already explained to her that we couldn't take returns. I explained to her that our cash registers were computerized and LITERALLY had the Returns function removed from their software. Even if I wanted to return something I'd bought, I couldn't.
She is still screaming, and now about 30 other customers have surrounded the little island in which we stood at the registers, and I felt trapped. I pointed at the display of that toy behind her & told her she was welcome to grab another one as a replacement, no charge. Not good enough, she's still screaming & threatening us.
I had another sales person call 9-1-1 as I continued to try to diffuse the situation. I could tell from the woman's act that she was lying - she just wanted her money back, but we literally couldn't do that, she was SOL & no amount of threats or screaming at me would change the circumstances. I pretty much told her that last part several times. I had zero control over the return policy.
Since she's refusing to budge, refusing to take another toy, and still threatening us, I called the rep from the company that had purchased our bankruptcy, and told him we had a mob scene and had been threatened, and I needed to shut down early. He trusted my judgement.
I got off the phone with him, told the sales people we were shutting down, then raised my voice and ordered 30+ shoppers out of the store NOW. The woman had kept screaming at us as I was doing all this, BTW.
People became angry that they couldn't waste their money at that very second in our store - our lives had been threatened and they were mad because they'd have to wait 12 hours to spend their pennies on the junk we had left. I had no sympathy for them. It was an insult to my sales staff and me.
I got them all out & we pulled down our gate. Only then did the state police show up. Thanks, I already handled it.
I worked again the next day & some of the insensitive idiots who tried refusing to leave called to complain about my closing the store early the day before, I guess not thinking I work more than one day a week. My manager was there and he took the phone out of my hand & just hung it up. He said I didn't owe anyone an explanation, even though one of my coworkers had to relate the entire story to him in Spanish because he didn't grasp the seriousness of the situation when I related it in English for some reason.
Going out of business sales bring people out from under some strange rocks. I miss that company, I really liked that job, but the "going out of business" sale was brutal.
I work in a supermarket of a small rural town and one day, five minutes before closing a guy brings a loaded trolley to my register. This particular day, I'm the express register, but I have no choice but to ring the guy up, because we've already closed most of the other registers and the only other register available was preoccupied by another customer. I started scanning his items through and asked if he would like some bags (he hadn't brought any with him, as far as I could tell). "No, thank you." His response is curt, but I shrug it off, thinking he's going to put his items back in the cart to take to his vehicle. After a while, I'm running out of space to put scanned items and start stacking items where possible without crushing produce or bread. He looks over at the growing mound and says, "Can I have some bags?" Meanwhile, the closing call comes over the speaker and I grit my teeth and say "Suuuure." Thankfully, a coworker helping out with closing procedure noticed and offered to help.
Whenever people use the "I'm never coming here again" I would always say, "ok" before continuing my work to show I didn't care
31:31
I wonder if that was Frank Cala on the phone?
For those unaware, Frank Cala is an ex-Marine and contestant on Hell's Kitchen Season 15. He got himself discharged from the Marines in his exit interview on the show by admitting, on national television, that he would reject female Marine applicants out of hand because they were women. There have been plenty of misogynist contestants on that show (Jason Underwood & Johnny McDevitt spring to mind), but none quite on Frank's level of get-yourself-fired-for-admitting-workplace-discrimination
I love how the mom in the 4th story handles the situation. Daughter makes massive mess, mom makes her undo said mess, hopefully teaching her daughter to only sow what she hopes to reap.
I used to work at a gas station a few years ago. Has this one customer comes in to prepay the gas pump. It was x amount on pump whatever. A couple minutes later, had this other customer come in for a prepay saying they would like x amount on pump on pump whatever. It was the same amount on the same pump that the first person said. I asked if they were sure it was the right pump and they told me yes. Turns out the first customer gave me the wrong pump. It's not my job to know what pump you're on. I apologize to the customer but next thing I know, I was being cursed out very loudly by this guy. It took 3 managers to calm him down and to explain that we will do right by him. This all happened in front of a ton of customers during the busiest time of the day too.
Those people are so dumb. I work at a gas station right now, and the store's power went out, came on, and it fried our internet. People got so mad that I couldn't accept cards without internet
Some of these stories sent chills down my spine with anger at how customers are 😡
I have so many retail stories. I only worked in retail for 3 years. I was in a management position the majority of the time. I worked my way up quickly.
I have too many moments to pick just one.
Edit: Actually yes. I’ve had a moment like this one here 1:10. People come into my store and ask for Marlboro Blacks. I ask which one and I crap you not they say “blacks” disregarding the fact that I need to know which type specifically “red”, “green”, or “gold”. Even when I ask them specifically “I know you said black but I need to know the color thread” they will respond with “the blacks” I have had to get stern or raise my voice a little because at that point each of us is thinking the other is stupid and I’m the one who is right because I can’t give you the wrong cigarettes. No return policy.
I run a package store (liquor store) and the lingo smokers use is different everytime. Now I just point and say "tell me when to stop" 😂
The image of story 39 OP angrily eating this lady’s receipt is sending me
Work at the Home Depot for the hardware section. I know this may not fit in the topic but I gotta share it. I'm walking my aisles to help people but this particular one (aisle 21) was empty and my co-associate was helping the only other customer in my department. I take this opportunity to go to the customer service desk to get my go-backs (returned/refunded items). I get a call from a cashier to help a customer that's states he's been waiting 15 minutes for help in... guess where? Aisle 21.
The instant I hear this I said, "Bullshit. I was there less than 5 minutes ago." I was just as instantly hung up on and I start heading there. I meet with the cashier to find the customer and she tells me that she had me on speaker phone! She starts laughing and I don't give a crap because I'm right. And so thought the customer because I walk up to him and ask what he'd like help with and he tells me what he wants without trouble.
The cashier and I still laugh about it.
Story 41: "No sir. You're only a customer if you buy something. At this rate, you've bought about negative 1 game or movie or about negative 15 lollipops. So, you are an anti-customer."
Story 4 is absolute W mom
Bruh this the best narrator
I always grin like a doofus when these awful customers actually get hit with karma. Are they all real? Probably not. Do I hope they are? Absolutely.
Working retail in Maine back around 2002, I noticed a lot of credit cards with "See ID" in the signature box. I guess some local news story suggested this as a way to prevent credit card fraud, but a lot of people did this without understanding "How" or "Why", which was why some of these had "C.I.D." or "SID" or some other variation. A couple people even got angry because I asked to see their ID despite them WRITING THAT IN THE CARD SIGNATURE SPACE. They weren't even trying to scam me: the ID they handed over had both a matching photo and signature, they just seemed clueless that they were writing instructions, and not some magical spell of Prevent Fraud.
I feel like I comment too much but I can think of a lot of stories. Anyway my job is to get carts from the corrals in the lot. I have 7-8 carts so I was gathering them into one corral. This woman comes along as I’m bringing the last two carts to the corral. She looked straight at me and parked in the corral I had put all the carts. I was so mad I wanted to shout at her. I actually just went inside and asked if I was allowed to tell her to move. I was pretty new and didn’t want to get in trouble by confronting her.
Edit- Also the cart corral she parked in had empty spots on both sides. So I kinda think she just wanted to be a pain.
Take this from a former grocery store worker; if the place obviously isn't for parking, take a picture of the license plate and take that picture to your manager! They need to get towed, and likely will get banned because that's extremely illegal!
Story 4 - WONDERFUL mother, way to go!
The first one sounded like Dude Where’s My Car …. And then … And then … NO And Then !
I'm sorry but 13:40 is SO FUNNY to me!! The narrator is hilarious!
As someone who works in customer service at a grocery store customers will be downright awful and look down at you all day while also being so stupid its kind of funny
Love the mom in story 4. That was exactly as I did when I was a nanny. Important to teach basic decency and humanity.
W mom in story 4
I got one.
I had worked in an outlet store (that rhymes wih "crap") when I was 19. The aisles were cramped, clothes were constantly in disarray, and most of the customers were rude. Two teenagers were standing in the middle of an aisle at the very place I needed to be at. They ignored my thrice-stated " excuse me, please", but they clearly heard my "please MOVE" and immediately went to my manager.
To this day, I don't regret it. Stop hogging the aisles and take your gossipping garbage outside!
This is my favorite narrator for this channel and I’ll only watch videos if he’s narrating it.
story 6 was my grandpa i’m sure of it because a while back we were in aerie to get clothes, and he said that WORD FOR WORD.
THIS narrator is why I subscribed to this channel! A favourite for me!
Thirty years ago WIC would not be able to be used for unapproved items!
Story 4: that is Mom goals right there. I can only hope to be that great with my own son. I hope the daughter grows up to appreciate her Mom.
Not retail but customer service call center ( have 10+ years in retail so have my fair share of stories for that too, but this one is just gold) I had a coworker that had to take a call from a woman that was hysterical because she had vacuumed up her boyfriends hamster and was blaming it on the vacuume cleaner.
How did this happen you might wonder. well, she had had an intrusive thought and literally pointed the tube at the hamster to see what would happen, and, surprised Pikachu face, the hamster got sucked in.
This was clearly the vacuum being faulty, according to her.
My coworker remained composed throughout up until the point of the customer asking if he thought the hamster was ok and he realized, THE HAMSTER IS STILL IN THE DAMNED VACUUM AND SHE HADN'T EVEN CHECKED ON IT BEFORE CALLING US AND BLAMING THE VACUUM CLEANER.
he lost it at this point and told her to check the hamster, call a vet, and with some luck maybe she hadn't murdered her boyfriends pet and hung up.
As someone who has requested:
an extra item I didn’t get be removed from my receipt,
an item under a tag for the same item at a lower price matched what was on the shelf
and done:
charged someone for exactly what they asked for (adding extra sauces for wings after all allowed sauces then just asking the kitchen to set them on the side. The customer complained about me afterwards because he had drunkenly ordered the exact order multiple times and forgot he had already ordered it before while I wasn’t present),
honored the price on the shelf when I realized someone had missed changing a sale tag in a corner of the store I was at the next day,
charged someone for a cheaper item identical to their request and written in what they said they wanted underneath,
it wouldn’t even occur to me to ask for the price on the tag of an obviously different item. I would ask for a price check and then ask the checkout employee to put it back but it’s too shameless to give someone their random difference. They might’ve picked the item up anywhere and just made it up they got it from that spot!
I worked as a cashier at Lowe’s, and there was a lady who came through my register and started messing with her Apple Watch. Turns out she was trying to use Apple Pay. Lowe’s didn’t accept Apple Pay when I worked there (I don’t know if they do now) . I told her as such. She started yelling at me said “you could have told me that before I paid.” I just stared at her. I’m not a mind reader! Most people are messing with their phones or Apple Watches whenever they come through the line. People are just the worst
The mom in story 4 gave me such a blissful feeling. Working in clothing stores with people like the teen makes you very disheartened.
OMG just say WICK, you're killing me
I would’ve gave up on the “that one” lady and been like “Ma’am, I can’t help you if you don’t describe the drink you want” and gesture for whoever was behind her to come forward 🤷🏽♀️
I used to work in a little local retail/deli. The store sold our own cheese and then a bunch of products that were locally made. It was cute. First retail definitely not my first customer experience.
This is where I met one of the most entitled people I have ever met. This mom comes in with her scream brat, demanding ice cream and cussing ip a storm. This child can'tbe older than 6. The mom is giggling as if the child is behaving cutely and just says "in a moment darling". I am baffled. Normally I am good at distracting unruly children, but I was the only one running the shop and had food orders to make.
Suddenly I notice the kid has stopped screaming. I look up to see the kid unwrapping a piece of fudge and eating it. The mother, who sees this, just smiles fawndly and keeps shopping.
I didn't say anything. I simply waited till the mom was ready to be rang up for her items, and asked her what the price was on the fudge that her kid was eating. She looked shocked and said she wasn't going to pay for that because she didn't say her kid could have it and it's my job to make sure that children don't muck around in my store. I looked her dead in the eyes and said I would be more than happy to deal with a thief they way my employer wants thieves to be dealt with.
She screamed that a child that age can't be considered a thief. I told her that would be up to the police, a judge, and quit possibly DHS, or she could take responsibility for her child's actions and pay for the fudge. The lady looked enraged and I think she was debating if she was going to throw a fit or not.
I gave her my best what people call "the mom look" and said "This conversation is done. You can either pay or I can call the cops. There is no third option". She wasn't happy but paid. Told her kid after that they couldn't get ice cream because "the mean lady stole our money". Whatever. At least she left.
I'm a cashier. I was working the self checkout and a man needed help with something but I needed a manager to help me to help the customer. I guess the manager took too long because the customer got mad and threw a rotisserie chicken at me. After that, he ran out of the store.
think fast chucklenuts
Common vegetable last name stopped me in my tracks 25:34
When I was in high school I used to work at a JCPenney's people from my school knew this so they would purposely come in during my shift take things from display racks and then leave them and totally different parts of the store never buy anything and flat-out make a total mess honestly I was okay with this because I was pretty bored there and they gave me something to do but I did find an annoying the first couple of times
I do not understand the managers that give in to the scamming customers! Stop rewarding bad behavior! They're not a real customer if they're costing the store money!
The main thing i like about this so much is like only a few others feels like a real person
Just finished the video!! And now i hope to never encounter Karens and these type of people in my life
nah first story i wouldn’t have dealt w that. ma’am. tell me EXACTLY what you want or get out my line ❤thanks
My mom worked as waitress when she was a teen...The chef was also the owner and he at least once walked up to a table with one of those huge meat forks and asked, if everything is alright. He also threw a loaf of bread at one of her colleagues and was regularly heard screaming on the patio through the open kitchen window...
50:23 this story reminded of how I ask for something when I'm at any store that has multiple departments. If I can't find something, I look for the nearest worker and ask if they know about [item I'm looking for] and if they don't then can they point me to someone who does.
I would like to think that Karens both male and female are the exception to the rule.
Let this be a reminder that everyone is human and should be treated as such.
Story 15 is pretty understandable. Gas is freaking expensive, I'd abuse the hell out of free gas if I could find a way to.
Nope, if customers can't get their own order right, they should stay at home and cook for themselves.
"That's what online shopping is for" was the absolute best! I don't get why ppl show up in person (aside from trying clothes/shoes on irl) when they don't want to interact with anyone at all and will make everybody else miserable for it
There's a time that I worked in walmart in the jewelry/shoe departments. I didn't see the customer that did this, but imagine my surprise & anger when I come back from some task to find a 5 pound of ground meat, just sitting on a shelf among the little jewelry boxes, fully thawed.
And how about the time where I spent a good 20 minutes to arrange the bracelet charms, all nice & organized. Come back not even 5 or 10 minutes later, & it's utterly destroyed... all the boxes thrown around, boxes opened & tops missing even though the tops were on the bottom of boxes so that the charms were easily seen, some charms missing...
Is there any wonder retail never holds people for long?
That first one sounded like a skit
Guy came in and wanted to return food he had already eaten and couldnt understand that that's batshit insane.
I once had a customer come to my register at Walmart, an older gentleman, and I had just finished scanning his items and he had already started the processing of his card when he remembered something. I handed him the receipt and only THEN did he tell me that some fruit he bought was cheaper in a different store (back when Walmart ad-matched). I apologized and told him the purchase was already finished, and if he wanted that accounted for he'd have to take it to Customer Service (since it was impossible to do it at that register). He growled at me, crumpled the receipt in his hand, slammed it down on the bag carousel, and stormed away. What did I do? Dude, you're the one who didn't tell me until it was finished.
I've had multiple, in the past three months I've worked at a gas station, but today. Oh man.
Guy comes in, wants lotto. Alright, I get what he wants on the machine. Then he says he wants a cash multiplier. So I go to put it in the computer, as he didn't say he wanted a scratch off cash multiplier (they are different). He got SO mad, he started yelling "hello??? Is anyone in there???" While pointing to my head. I got his stuff done with the tiniest bit of patience left. Any more and I'd have been allowed by my corporate to tell him to leave, because they don't tolerate harassment, but that wasn't to the actual harassment line
it's amazing how many people think the price of an item is the price on the shelf where the item is, not taking into consideration someone could simply put an expensive item on a shelf with cheaper stuff. the only thing that matters is the price that rings up with the bar code. that price is final.
I’ve done the large drink in a small cup. I just make it as a small then charge for large
I was a nurse for 20+years. And at some of the hospitals I worked at, the higher upside were more concerned about patient survey results than actual patient care. I once was written up because I was too big and too dark and I scared the patient. I am 5'7", maybe 140lbs at that time, I am wh I te, with dark hair and light eyes. The patient was Indian ir middle eastern? It was years ago, my memory is a bit fuzzy now. Also, we had patients come in with rectal bleeding and abdominal pain, refuse the bowel prep for colonscopy , we call the doctor, cancel procedure, and discharge patient, only to have them back again in a few days. Repeat ad nauseum. Finally many months later patient Finally gets prep done, and colonscopy shows cancer. Patient's family wonders why it wasn't found sooner. Gee, ask patient. I get it , the prep for the procedure is horrible, it's embarrassing to be crapping yor brains out all night and having strangers wanting to check the results every time you go, but you came here, to seek medical attention, to have trained medical professionals help you. Then give the hospital a poor satisfaction score on your survey.
Now, semi-retired, I work retail and my coworkers all wonder how I'm so chill all the time. No blood, no poop, no patients screaming for medications every two hours, no families jumping down my throat while I'm trying to resuscitate a code blue in room 2202 while auntie is trying to get a sammich and a sherbet, knowing full well that auntie is NPO (can't have food ir drink , usually for tests ir procedure in the morning) or on a strict diabetic or calorie restricted diet. Yeah, retail is pretty chill compared to that. There's still moments that suck , and corporate bigwigs really need to spend time actually working in the stores, under the same conditions, bad staffing, stupid amounts of freight they send us to fit in a 30 or 48 inch shelf section for each area of the store, out of date cash registers and back office computers that crash a few times per month, bad internet connection that labs our card readers. But it's still better than nursing.
I worked in retail at self-checkout. Some high value products were placed in plastic containers that require help to open up. Someone tried to claim a refund on a product in one of these containers. I refused to since it was in the container. The man got angry and asked me if I was accusing him of stealing. I told him "sir, the alarm will ring if you take that product as is out the door. Why didn't you get it removed from the container previously?" He then got even more irate and yelled at me to call my manager since I refused to budge. My manager then came over and just went along with what the man wanted... He then told me that we don't challenge customers and we don't enforce anything. If a customer really causes a scene we call the police, but we never confront anyone. I stopped trying at the story after that. I only checked people's ID on alcohol purchases, that's it. The thing was, people could just ring up a non-alcoholic look-alike twice and smuggle out alcohol... It was really dumb... The entire chain went out of business because our supply chain was down south and even though all of our northern locations were profitable, the southern locations were making heavy losses due to theft...
Story 1: I'm reminded of working tech support and you get asked to fix "the error on my screen" and refused to provide further details...
Story 4: THAT MOM IS A LEGEND! SO GOOD!
Story 10: More than just not throwing hot coffee... Christianity teaches “‘You shall love the Lord your God with all your heart, and with all your soul, and with all your mind, and with all your strength.’ The second is this, ‘You shall love your neighbor as yourself.’ There is no other commandment greater than these.” These are the words of Jesus Himself, there so anyone who calls themselves a Christian and doesn't follow this is forsaking the words of the guy for whom the religion is named. Kind of a bad look I would think!
The last story: do *not* mess with people making your food, unless you want them to mess with it.
Oh, this one’s easy! It happens every day. Every time someone doesn’t read or pay attention to what’s around them. Our self-checkout machines literally narrate what to do, both out loud and in writing on the screen. People don’t follow the instructions, and wonder why the machine throws a fit. I even had a case where we had a sign taped over the screen saying it was broken, and someone just flipped it up and tried to use it anyway. And yet people will complain when we don’t have a sign that explicitly says something. Like they would read it anyway. Thank god I’m almost done college, at least the trade I’m in doesn’t have me dealing with the public.
Sure I'll share one.
I was a CSR at a pizza shop one time, and a lady called up demanding to know where her daughter's food was. Where we were had a massive catch zone, and they're right on the edge at the far end of the zone. That way has some terrible traffic almost 24/7 because of the lights and that two of the three turnings coming from our road lead to two other towns and cities. I explain all of our drivers are busy and the order is waiting to be delivered. I believe I gave her a rough estimate on the delivery time. She flips out on me screaming that her daughter is a diabetic and needs her food so she doesn't go into a coma.
As a diabetic myself, I get it. It can be really bad. But I was trying not to scream back at her to say she should have fucking snacks to keep an eye on her blood sugar with, and I wasn't about to say I was a diabetic myself. But she was just flying off the fucking rails at me, even though she said her daughter was a grown adult. I was so close to shouting back "well if she's a grown ass adult then she should know to have snacks on her to regulate her blood sugar. That's not our problem."
Like come on lady its not our problem, nor is it in our control to have our drivers out of standstill traffic. And I can't magically make the traffic clear up and extra drivers appear out of nothing.
and, you're right about the chef at the end
As someone who works food service i will say this; for every Karen and unreasonable customer, there is like 5 really understanding ones. We can get super busy at my job where its constant orders and we are scrambling to get things together and taking assessments of what we need to prep more of and what we might need to take off the menu. I have also learned that for the most part customers hate those types of people who complain and hold up the line just as much as we do. Many understand that you are getting overwhelmed and are stressed AF. Or even about to have a mental breakdown.
I will also say this, if you are nice and understanding and do NOT come in accusing us of being idiots or belittling us for not being up to your standards, I will do anything in my power to help you. Make things right. BUT if you come in cussing me out or irate i will shut you down. I remember once i got so angry at a customer because he started to cuss me out over the phone (i work at a pizza place so many interactions take place over the phone), i dont even remember what it was about. I think maybe a late delivery? We often get very back up on deliveries as we only have so many drivers and if we have more then 5 deliveries at a time we might not get it out for over an hour. People do not seems to understand this. They are not the only one who ordered a delivery on a freaking Saturday night during football season and our drivers do in fact need to travel to the house and back as we lack a teleporter.
story 4: Good on that mum! That kid has something going on, obviously, but the fact that her mother was very much "you still face consequences"
I worked a retail black friday and had someone order 6 full sized refrigerators for curbside pickup. And I was the only one working.
I have one for this!
First retail job, at christmas time when I was 16. Worked for a national tech and appliance chain the UK that is named after an indian cuisine. They want their sales reps to upsell like crazy. This guy is in a rush to pick up a laptop he pre-ordered online, but I had to stick to my script and go to my manager multiple times to get clearance to get the damn laptop. After the third attempt, where I am almost in tears, I come out to find someone had gotten his laptop from the warehouse because he had kicked off, and put in a complaint about me. I got given a "longer lunch" but then was moved off laptops to printers as if it was my fault. I genuinely wanted to just walk the fuck out of that shit place.
Oh, and printers sell themselves. So that was a lot of standing there and doing sweet fuck all.
My moment was when a customer came in and tried to pay for £20 worth of stuff with 5p pieces, then they kept talking as I was trying to count
That first story coming from being at statbucks i feel that story people so often cannot pronounce or straight up dont know the name of what they want despite picture's and labels 😂
Marine : Money down, he never got pass bootcamp or SOI. If he did manage staying in an enlistment he never went pass the wire, total POG.
It’s interesting he specified “injured” rather than “disabled” -probably because it’s a crime to pretend you are and receive benefits- I’m betting his knee hurt from walking to the vending machine 😂
For Story 15, can't blame the guy for doing his hustle.
Props to the mother showing her daughter how to refold the clothes & teaching her a good lesson
I was a bar manager at this BBQ place. It was slow, so just me, 2 cooks, & dishwasher.
Drunk guy comes in kinda late, I place a glass of water and menu in front of him, he nearly throws both of them, demands a beer, and is screaming at me. I hear the kitchen doors squeak and see 3 bearded faces and shiny utensils in their hands.
Angry guy glances over, stands up, knocking the stool over & trips out the door.
I feel bad for the attendants but oml can guy is SENDING ME
Honestly. Wish for every waitress/waiter on their last day to have a customor who is just so abysmal that you can scream at them
I can’t imagine what goes on in people’s heads that they scream at people over little slights. Do they think this is a reasonable response? I’ve seen children behave better.
Working retail can be challenging, but this interaction with a customer made me feel like I was losing my mind as she repeatedly pointed at the menu item I couldn’t see.
Had another cashier come through my checkout once, immediately started giving me shit, then she had her boyfriend come up and intimidate me.