@@sandylorang9814 Hi! The room we had we found on their website. I believe it was honeymoon suite or something like that. We saw pictures of it on their website for accommodations and rooms that showed us the different kinds of suites you could get. So I would look it up online under suites or call them which we also did and talk to them directly and tell them what you are interested in and describe it and I’m sure they will tell you what the name is of it and or availability. I hope this helps!
@@michellepierre1276 Hi! Yes, all the spa services you do have to pay for. We didn’t do any so I’m not sure on the prices. I’m sure you can look it up through their website. And I’m almost positive. You can book it ahead of time. Because when we were there they were soliciting the spa services everywhere so I don’t know if they were hurting for business or that’s just what they normally do. I hope this helps. Good luck.
@@nancyt9381 sorry I’m not sure if it’s signature level or not. We just went online and saw the room we wanted and that’s what we paid for. I’m sure online it will tell you. Thanks for asking though.
I believe they do but it's about 45 minutes away from the airport on a non high traffic day. A lot of those buses tend to do several stops on the way so we hired a private driver to take us straight there. WELL FORTH IT!
@@stephaniechapman1781 hi! We did see one in the main lobby where you check in to avoid the big stairs but I believe that’s all . We didn’t see any other elevators anywhere else.
can you tell me what room category was your room? Signature level?
@@sandylorang9814 Hi! The room we had we found on their website. I believe it was honeymoon suite or something like that. We saw pictures of it on their website for accommodations and rooms that showed us the different kinds of suites you could get. So I would look it up online under suites or call them which we also did and talk to them directly and tell them what you are interested in and describe it and I’m sure they will tell you what the name is of it and or availability.
I hope this helps!
Do you have to pay for spa services? And how you book before hand?
@@michellepierre1276 Hi! Yes, all the spa services you do have to pay for. We didn’t do any so I’m not sure on the prices. I’m sure you can look it up through their website. And I’m almost positive. You can book it ahead of time. Because when we were there they were soliciting the spa services everywhere so I don’t know if they were hurting for business or that’s just what they normally do. I hope this helps. Good luck.
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Is this Signature Level?
@@nancyt9381 sorry I’m not sure if it’s signature level or not. We just went online and saw the room we wanted and that’s what we paid for. I’m sure online it will tell you. Thanks for asking though.
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Are there Bali beds in the Bungalow area, on the lawns, or on the beaches?
@@ocotillorose yes but I believe you have to rent them.
Hi! Do the pools have a closing time?
@@mamatwotwins main pool closed at 6pm and adult pool was 10pm
@@Helpful911 Thank you!!
Hi do they provide shuttle service from the airport?
I believe they do but it's about 45 minutes away from the airport on a non high traffic day. A lot of those buses tend to do several stops on the way so we hired a private driver to take us straight there. WELL FORTH IT!
@@Helpful911 thanks for the reply. Do you mind me asking how much you paid for a private transport?
@ sure! $130 round trip for the private ride.
@@Helpful911 I'm guessing cash only?
@ you can use credit cards also
Hi do they have elevators
@@stephaniechapman1781 hi! We did see one in the main lobby where you check in to avoid the big stairs but I believe that’s all . We didn’t see any other elevators anywhere else.