Megyn Kelly Details Her Travel Nightmare with Air France, "Guillaume" and "Louis"
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- Опубліковано 11 лип 2022
- Megyn Kelly begins the show by discussing a horrible baggage experience on her most recent family vacation, lost bags, chaotic Twitter DMs, and more.
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This is one of the biggest reasons my family just doesn’t travel by air anymore. It’s ridiculous. You need a vacation after the vacation to recover from the stress of the vacation because these CEOs think a computer can do what a human can do. It just isn’t worth the aggravation.
They don't really care that AI won't work. This is the path they are pushing, and they're sticking to it
Sounds like then your world significantly shrinks. Can’t drive to Europe…
Yup. Need a holiday after airline travels.
I flew in Air France once. They don't seem to use deodorant. They reach across you and well, it's most unpleasant. This was several years ago, so maybe theve discovered deodorant. They have every cosmetic in the world but apparently, not that.
Had terrible problem from jfk to telaviv...they routinely lose bags and make u wait long hours in line to file claim
Air France lost my luggage from Paris to Munich. I waited for days and called over and over again. No help. I finally took the train to the airport in Munich myself and literally found it MYSELF inside a room filled with lost luggage. If I hadn't been able to physically go to the airport to find it, I would have never seen that luggage again. Horrible negligence and incompetence. And no one cares. Zero accountability.
Omg, that’s awful. It’s not that bad here in USA. They want you to buy product there. I guess
I live in and work in France. The French are accountable to nobody and nothing because they can't get fired unless the company does the very hard work to fire you. As there is nothing to gain from suing people, it's not a risk and so people just don't care. They don't care about security or safety. When immigrants from poor countries come to France, they too become just as entitled and find all the rules to abuse the system.
All that luggage gets auctioned off at the end of the year ya think?
Megan should have mentioned she has over a million followers. I will never use Air France, sorry.
Woodchipper, feet first, slowly, for the incompetents!
"No one could break through their fortress of non-humans" Simply phenomenal line Megyn
😂😂😂😂
This is simply the best!
Oh she's good isn't she? I love when she gets on a roll, ranting without missing a beat, no garbled filler words, no autocue, no pauses to collect her thoughts. She just GOES! I love those sort of self-assured, articulate, self-propelled personalities and clarified thinkers. 💯
@@ciganyweaverandherperiwink6293 Seriously now?she sounds hysterical like she is using crack cocaine or something,she used to be a great reporter back at her NBC days, not anymore.
Unfortunately too true for most companies these days.
OMG! The same exact thing happened to us! They lost our luggage BOTH ways! 1 case was returned. 1 is still missing after 28 days! Flight staff was amazing. NEVER AGAIN Air France
This is why when I check my bags, I say "Send this bag to Cairo, this one to New York, and this one to Miami." They told me that they can't do that we're a responsible airline. I said that's what you did the last time.
😂🤣
Gallagher used that joke 40 years ago.
🤣🤣🤣🤣🤣
@@orangehoof Yeah, but I've been using this joke for 50 years.
That's hilarious
My daughter returned from Paris 3 weeks ago, no bag. They forced her to check in her carry on and promptly lost it. She does not have the bag to this day. I vowed 27 years ago after a horrendous experience with them I’d NEVER travel Air France ever again. And I have kept my vow.
As a French man, I am sad to say that Air France has the worse customer service of all the airlines I flew with. The only company that got my suitcase lost, then found again, broken and half-emptied. Obnoxious, petty, slow, unapologetic with their customers. To be avoided at all costs.
Austrian Airlines is the same. I flew from Berlin (i am German) to Vienna, thats a direct flight (approx. 1 hour). They did not manage to find my luggage. Plus they are infinitely rude and careless. Unfortunately there are not so many airlines, who are doing Berlin- Vienna. With Lufthansa i also had bad experiences...
Quintessentially French then.
British Airways isn't much better!
Duly noted. Thanks
@@dulciemidwinter1925 Best to go with the Arabs or Asians!
Thank you Megyn for this. I'm checking off Air France as my NO NO list to fly. It's horrible.
The silver lining is that without Air France’s ignorance, we would have never been able to enjoy the marvelous way you told this story. Incredible!
File an insurance claim or file a law suit!
I agree Bravo! Great story sad ending well told!
Incroyable!
Deceitful and cringe cringe tacky …
Haha, agree! I never mind people whining as long as they're funny, articulate, ironic and have a sense of proportion and self-awareness. I think that's why I always read 1 star reviews FIRST on Trip advisor, google, expedia, tabelog and so on 😆. I love 'em! Please tell me you've read the Amazon reviews for "Sugar Free Gummy Bears"??? They're LEGENDARY. Seriously, you could sit for a full hour scrolling down and laughing your head off. I promise you it's worth your time if you haven't already heard about this infamous area of reportage. Spoiler alert: they're no longer available and were recalled years ago due to the, ahem, 'consumer backlash'-- the reviews are mostly about colourful, vividly detailed stories about people getting caught short with terrible, er, digestive issues, in public after chowing down on the snacks they assumed would be guilt free and a healthier option. 🤣🤣🤣
The situation sounds like a nightmare but your storytelling is 10 out of 10 😄
France is a beautiful country, but an utter mess. I have never seen anything close as chaotic as railway stations in Paris. Not even in Africa.
Agreed so funny, I was chuckling.
She lied most of it, as she was taught on Fox 🙄 Ignorant and self righteous multimillionaire, who believed that they should lay red carpet for her. She probably had her assistants doing the search half heartedly for her. The best is when she said that she never spoke to any real life Air France staff. Did Megan even try that? When? Air France is not perfect although love their free flowing high quality drinks :) But, this woman, aghhh …
i flew air france Tuesday back from Hanover Germany, what a terrible flight, worst food ever, a hard bun for breakfast, they use Boeing 777 with the narrowest seats,
@@eisbeinGermany This country is where the airbus office is 🤣
That is awesome Megyn! Thanks for speaking on behalf of millions of people 👍
This is happening in every sector of life in America. It is wearing me down, the feeling of helplessness is overwhelming. That NO BODY will answer a phone is overwhelming.
Yeah don’t even get me started about my doctors and dentist.
It’s not only in the U.S. it’s spreading rapidly to every corner of the earth. “Welcome to the new and exciting world of technology, revolutionising your life”. (the small print reads, not necessarily for your benefit 😂)
There is nothing as good as speaking to a helpful human. I hope I never have to fly Air France after hearing this.
Nancy, I know exactly how you feel. No one is responsible for anything anymore. I wanted to speak to a HUMAN when I called Verizon Help Line. I was told to go to on-line chat. I did that. A preprogrammed message pops with three choices, pick one. The fourth choice was “Other”. I chose that and typed in my problem. It gave a preprogrammed answer which did not help. Then it has the nerve to ask, “Did that answer your question “? NO! Anyway, it’s happening to us all. Don’t feel alone. Sometimes the best way to get help is right here on UA-cam. Many people will have good suggestions. And the App called NextDoor. THAT is a good one for getting a problem solved. 🌸
Our family of 5 lost 14 luggages and a baby stroller on an international trip between Air France and Delta, who had no issue bouncing responsibility between each other. A nightmare.
Dragged us for 3 months and eventually refund what was barely 1/4 of the true value of our loss. Thank you Megan for your hilarious, refreshing, yet very serious and factual video.
Megan, you gave me a good laugh.... I’m 74 & usually a very patient woman, but by now I’ve lost count with how many times I’ve yelled down the phone at a stupid Robot.... I’ve never travelled with Air France ... but I’m talking about all kinds of other companies where Human customer service is required but none existent....texting & talking to robots is not the way to go.
I worked in retail for years & “CUSTOMER SERVICE” was drummed into us...
It’s time for business people of influence, with 2 or more brain cells to rub together, to turn back the clock & bring back
HUMANS ie. real people.... IMO 🇨🇦🇬🇧
@@randomzen924
some Smart CEO with “common sense“ which seems to be in short supply these days.
IMO 🇨🇦🇬🇧
Not to take away from your frustration, but why are you travelling with 14 bags? Can’t imagine trying to navigate with that many bags. Our international travel has always been done using carry on luggage.
@@richardlamirande1609 no it’s fine to ask. That’s 3 luggages per person. A family of five going away for 3 months. It is not unusual to see one person with 3 luggages. International travel allows for 2 luggages per person plus 100 dollars for an extra bag, which we were charged, only for them to lose them too.Hope that helps you understand.
@@Theleftycheffe Appreciate you responding. My wife and I take it as a challenge to only travel with carry on. We will often send parcels home with items we have purchased or clothing we realize we won't need while away on vacation. Our last trip to Japan we mailed 3 different parcels home, all of which arrived before we returned from our vacation. We just returned from a Hawaiian vacation where we had decided to use 3 larger suitcases instead of our usual 1 carry on each which was overkill because in the end most of the stuff we packed never came out of the suitcase. Having said all of this, we have never traveled with kids so I recognize that likely creates challenges that we aren't aware of. Cheers
Airlines have been awful for years and that is why we stopped flying.
Yes, to me since 911. I stopped flying because it seems that they stopped treating their customers with respect. I will never give any of the airlines a penny of mine and people should do the same to show them we will not tolerate this type of tx
Yeah, Ive decided to take Amtrac to Chicago next time. More expensive perhaps for a small room, but Im tired of the entire flying experience, from airports, to TSA to the airlines and their crews, Im done unless I absolutely have to be there the next day, and I dont.
its not just airlines! i have experienced this exact same set of issues with many many companies. its happening everywhere and its beyond unacceptable!! it makes you feel like never traveling or buying anything ever again !
@@mtngr1 Probably because passengers stopped treating airline employees and flight attendants with respect... that door swings both ways.... you get what you give.
The scenario you experienced with Air France is exactly the same experience I had with them. Lost bags and no response from an actual person from Air France. Lesson, should I ever be forced to fly Air France I will not check my bags.
Megyn, I LOVE LOVE LOVE the way you told that story. Your 3 kids are lucky to have you as a Mom. You must have made bedtime fun hearing you read them stories. 😊😊
The inability to speak to a human without “jumping through numerous hoops” is common with a lot of companies these days. Most frustrating experiences trying to resolve issues with internet company, cell phone company…
Loved your story. Had a similar experience requesting a refund from Air France. I also used public and private Twitter (without your public reach) and ultimately got the correct refund. However, the lack of real people talking to customers is a problem across all industries. Some companies don't even have phone numbers. Thanks so much.
You’re such a great storyteller. ❤❗️I love your sense of humor and it always makes my day a little brighter when I watch your shows . I worked in the airline industry back in the mid 60s and we gave 100% of ourselves to our customers, and in doing so, our company recognized our efforts with bonuses, raises, and promotions. Where did we fail as a society when we started to except mediocrity, rudeness, and inept ability. Perhaps we should have a mandatory course in customer service taught at the high school level to prepare our young people entering the workforce.
And what young people are they? I thought the Millenials plus don't like to work.
This is better than a comedy show... I love your delivery ... enjoyable, lighthearted, and entertaining. ... Cheers
I just absolutely love how you reported this luggage nightmare you had. You did it with such a sense of humor throughout all of your frustration. Thank you 🥰❤️🙄😳
Agree! I laughed through this whole thing!! She’s the best!
You were too nice, thats the problem
I needed a good laugh!
My nightmare was on AA Paris to DFW. 6 hrs delayed, then we get our boarding pass, got seated in business class which we paid full fare and was having a drink while they completed boarding. Now the gate attendant comes and tells us we need to move us to economy as we were selected to be moved to the back of the plane since they overbooked the flight. I told them they were crazy and I was not moving. The attendant threw a fit and was going to get security. I laughed and asked for a supervisor who never came to talk to us. Finally the attendant said they worked it out and we can stay on our assigned seats. Crazy!!!!!
No…just no
"Selecting" a business class costumer who had paid full fare to be moved to the back of the plane.Unbelievable! And of course,unacceptable.What kind of gall is that?!
I flew frequently in what in retrospect were the final days of the golden age of air travel.I didn't realize this at the time and never imagined what travel nightmares the future would produce.Things are certainly not progressing,but degenerating.
I was on an overbooked flight on Virgin Atlantic from Heathrow to JFK with an economy ticket and got bumped up to first class.
My Pan Am flight from Heathrow to JFK (this is going back a bit!) was canceled due to "mechanical problems" and we were put on a chartered bus to a very charming English country inn somewhere in the South Downs where we were wined and dined by candlelight and given unlimited bar drinks for the entire evening.Put up in a lovely ensuite room for the night and given a full English breakfast in the morning which still ranks among the very best I've ever had.
Pan Am promised they would have us on a flight to New York by noon and they delivered.
Nowadays,I see people who had canceled flights sleeping on the airport floor.
And now you tell me AA is actually demanding that people who paid for their business class seats consent to be removed to the back of the plane.
How far this industry has fallen.
That is astonishing !
I would have replied, "I've selected us to ignore moronic gate attendants, and to remain in the seats we've duly paid for."
This is JUST INFURIATING! There is no such thing as customer service anymore. We notice it in all kinds of ways. I’m sorry this happened to you AND thank you for making it public. Shame on Air France! Any several other airlines here in the USA.
Back in the 60’s my parents flew internationally with 5 kids can’t even imagine doing that today!
brilliant piece, thanks for highlighting this publically. the problem is not just air france / jfk but nearly all airports and flight companies they just don't want to pay for human beings to do real work but would rather treat people like sh1t and be cheap while they make millions of $$$. ridiculous! i hope this gets solved for you Megyn, fingers crossed.
I guess you missed the part where this was all contracted out! And when unions drove the wages of baggage handlers who have the training requirements slightly above a monkey airlines went to a centralized shared system. The bots yeah I agree but again paying someone a wage to simply answer a phone and direct you has been dissappearing for decades everywhere. At one time operatorsm anned the phonesbut were replaced. No different than cashiers, a trained monkey can pass your purchases past the scanner and move them down the line for you to bag and so they are also being replaced.
@@kenthhamner2641 I wish to hell you will stop insulting monkeys.
@@MichaelTheophilus906 they raised prices because the prices they paid went up! If the big grocery stores were gouging us the smaller ones would be under pricing them and stealing business. But if you look you'll see the prices for everyone have gone up. Rising energy prices impact farming and processing not just transportation.
Hey Megan. Humans cost money. The flavor de jour for corporations is NOT to pay humans a living wage so that their shareholders and CEO’s get ridiculous payouts. We’d better get used to it….it’s all over the world and won’t change until corporations change. It’s about time!
@@onesilike9838 bullshit! Marxist crap coming from someone who obviously doesn't have an education that allowed them to work as a professional 🙄 There are more corporations than Amazon, Twitter, Facebook, Google and Walmart buddy. Corporations that pay great salaries and benefits, but here's the rub ....you have to have an actual education to get those jobs. These other corps that are your basis for smearing all of them rely on unskilled, basically lower education workers who are easily replaceable, and hence their value as an employee is low. That's on the individual to improve their worth. And the way if you are investing or saving for retirement you can put your money into a bank and make 1-2% return, or you can invest in more risky investments that depend on corporations making money so your investment grows like the average persons. So what do you want? To have money you risk make money or say eff it and give your future away to prop up someone who isn't even trying to get ahead.? Try to be more informed instead of just listening to the old mantra of blaming someone else for your poor choices huh?
“Public shaming” of these corporations is the only way to get their attention. Oh, and if you have a problem with a bill from an internet or cable company, file an online complaint with the FCC. That really gets their attention.
The FCC I never delt with this type of problem so I don't know who to go to I rely on my phone to get the info I asking for but I realized my phone is a fraude
Please tell us EXACTLY what department you contact, and which form you fill out with the FCC. I'm ready to burn up my keyboard with complaints about Xfinity.
@@iamgabriel5823 OMG I hate them, they are THE WORST! Freaking thieves!
I feel your pain! I flew Air France several years ago from Montreal-Paris-London. When I got to London, I was told that all our bags were still in Paris. Thankfully the London baggage people were great and we eventually got our bags back - but the stress of lost luggage (we were also moving house as well and I was helping my Mom in Montreal in her house move too) was awful! I will be buying AirTags before I fly again - at least I’ll know where my lost luggage is!
Always make sure the bar code they stick to your bags is going to the correct destination airport. Also, we now use AirTags in all our checked luggage and our names, cell numbers, email addresses are inside the bags incase the outside tags come off. Learned that trick from a Miami baggage agent who found my bag after being missing for a month. I had packed my dress in my local dry cleaners bag to avoid wrinkles and that’s how she found it.
My brother worked at Air France handling baggage claims. They were way more professionals back then. He would come late at night way past his shift at the company because he wanted to trace a misplaced luggage. There were no social media then either. This AI thing is ridiculous. After the first tries, she should have gone to their counters, downtown or at the airport, there you're sure you speak with a human and then bill them for your lost time. After they are forced to pay, service will surely improve. .
Sounds like someone running stores with I used baggage clothing
Yes, I would have got down to nearest airport or office VERY rapidly.
Stopped flying Air France 20 years ago, when I could not stow my hand luggage in an overhead bin in full Business Class, because the aircrew had filled them up with their own hand luggage. They arrogantly suggested my bag could go into the hold! I wrote a complaint to Air France on the incident and never got an answer......I made my decision, and have never regretted it.
perfect encapsulation of the entire French mentality.
Thank you very much for such an enlighted report. I was about to purchase 5 tickets to France , but not anymore.😢
This video had me in stitches and I too went thru an Air France nightmare in 2021. Oh, AF who I bought the ticket from was actually an Alitalia flight but when that was cancelled, it was actually a Delta flight due to fare sharing. I won't get into the broken luggage, delayed and cancelled flights, no pilots...long story. Dear Megyn, I'm on the floor laughing! Since this is 9 months old, did you ever finally receive bag #5? For your family, I certainly hope so.
Probably the best description of international baggage nightmares I have ever seen in my 30+ years of global travel. Save this. Archive this. Point your children and grandchildren to this.
Megyn, I am so glad you did this story!! Thank you!! Companies need to realize we NEED & deserve REAL customer service!
Google "Xfinity customer service". BIG COMPANY's Do not realize (care?) and the worst thing is when they constantly ask you to fill out surveys. This is the part designed to drive you BAT - S**T
Agree
That concept sailed on the ocean liners during the days of multiple crossings every week.
I've recently been through this with Air France. Waited 4 days with no clean clothes. Impossible to reach a human. Thanks for the great holiday Air France.
Great job Megyn!
Especially your God-given ability to tell a hilarious story!
Listening to Megyn is making me relieve my trauma of lost luggage with Air France.
Air France is now offering treatment for that. Louis will assist you. Good Luck
Well, now I have literally NO interest in ever flying to France (with so many negative "Yelp" reviews); better to avoid Air France altogether.... Maybe just fly to Germany via Lufthansa airlines , and then just drive to France next time? (As you can drive in Germany with a US license in Germany for 364 days with a US license).
Everything goes thru second screening at CDG! Add 6 hours for transfers is what I was told.
Yep, growing up in an airline family, one of life's best lessons...... ALWAYS travel carry-on.
I have learned this too! My last trip was through Europe for a month with a recipient of my charity, “Rose Glow Journeys”, I take ladies with terminal illness on bucket list trips, end of life fulfillment journeys-
I had one small carry on for the entire month-even the flight attendants were SHOCKED!
It CAN be done-Airline family too-Travel Agent for more years than I’ll admit! All based on referrals, never advertised-
Love it!
I agree now. I will wear the same pair of shoes and 3 sets of clothes for my whole trip in order to carry on my things. I’ll buy toiletries where I end up.
Carry on only or take your chances. Traveling light is liberating.
Losing all my baggage when travelling is one of my greatest nightmares. It's never happened and I can only hope it never does. I don't travel with old underpants, a pair of old jeans and a toothbrush-- my beloved vintage dresses, skincare, shoes, bespoke tailored clothing and sentimental items collected and curated over a lifetime would be gone. As would all my holiday shopping. Thousands of dollars worth of delightful, useful objects-- all gone. Oh I can't think of it. I hate hearing about all these monstrous, intensely frustrating experiences people go through when it comes to anything involving apathy, disorganised bureaucracy and terrible customer service. Incompetence, entitlement & disrespect towards others and poor communication have always been my three greatest bugbears. However, I got dark enjoyment from you so beautifully articulating this tale of woe. May I add that I'm in the UK and Lufthansa are one of the VERY WORST repeat offenders when it comes to losing baggage and doing absolutely nothing about it. You'll never get your bags back if Lufthansa have lost 'em. Don't fly with 'em.
Omg. Your story telling is amazing. Your kids must love it . I’m. Sorry that you are having to deal with this. Keep shamming them. Call them out every day as a update on your show and Twitter. 😊
@@TheGeemann666 either way, she's a great story-teller. Great inflection haha.
As a former airport baggage handler… I feel your pain. It’s ridiculous everywhere
@@MichaelTheophilus906 Baggage handlers were stood down in Covid and now the new employees need to be retrained (yes it is a skill) as the older ones found new employment. There's been a huge explosion in travel recently and considering it's peak season, the system is overloaded. That's why there's the huge problem.
You should see how Palestinians (who don’t have an airport btw), travel through the Israeli Jordanian border crossing point. Total horror and humiliation especially during the summer and Eid season. The only border crossing they can use is not open 24 hours (as the rest of normal people in the world) And the Israeli authorities limit the number of travelers to 4000 a day!!! The treatment and organization is terrible at the Jordanian side as well and travelers are literally blackmailed to secure entrance and keep their bags safe.
Sorry she had problems with her luggage, but why is she wearing a negligee on a world-wide broadcast?
@@annemccarron2281 I know. I didn't look above her neck once.
@@annemccarron2281 loose silk top with spaghetti straps = negligee? 😂😂😂😂😂
Hillarious!!!! Absolutely brilliant story telling. The ending was drop dead hillarious!!!
Perfect exposer to a situation many of us have experienced! Sooooo true
I'm a travel manager and this is a big reason (as you illustrated Megan) why international travel is "less than desirable" now! Nightmare? I could tell a dozen stories that "strain all credibility," which is why int. tourism is getting off to a horrid restart post-Covid.
My friend just had THE SAME experience with Air France! All her luggage with European purchases…3 weeks later they located her bags. She is STILL waiting to get them rerouted from JFK - hopefully 🙏 she will find her purchases when her luggage finds it’s way
With real problems in the world..Megyn this is not a tragedy!
you were home safely which these days is a blessing!
I’ve travelled all over the world multiple times and have never checked a bag. I put everything I need in a carry on. This saves a huge amount of time and stress. Anything that was very important I always keep on my person such as money, passport, medications, tickets etc. This was a great response for Air France incompetence to be publicly shamed.
Good for her exposing the incompetence. I have had similar experiences several times in my life but unfortunately for me I didn't have a TV show
That didn’t seem to help Megyn though !
Where do all the bags go ?
You are the best. Your delivery is worthy of an academy award
Well, with one caveat.
In French its pronunced "Lou-i", not "Looisssssssss".
Guillaume is well pronunced however.
She should've peppered her story with "merde".
I WILL NEVER PATRONIZE AIR FRANCE!! 😢😢😢 Air France you just lost 1 customer!!😢😢
Wow. Your sister was so blessed to have you as her sister. I had a beloved brother who dropped down dead with no warning aged 63 in 2020. I agree. Life is short. Make sure you tell your loved ones how much you love them.
Thank you Megyn. Sadly the problem you encountered as you know is not limited to airlines. I have encountered similar situations with Ticketmaster, Bank of America, Macy’s department store, and the very worst: EXPEDIA. Having worked in the hospitality and travel industry on a corporate level I am such a stickler for service. I hope your final bag is returned. I feel your frustration. Thank you for exposing this greedy airline and all companies hiding behind automated service representatives.
I hear you about Expedia, I reserved a room ahead of me while travelling cross country in Canada, when i got in i found out they booked a room in the town i was calling from which was 4 hours behind me. refused to refund me and RBC would not either. I think they used my location from my phone instead of the town I searched. I will never use them again.
Boy, did Air France F with the wrong woman! Kudos to her for exposing an exasperating experience every air traveler has had.
Lol fake news
Damn it, treat my girl like the first class lady she is !!! 🥰
@@1s1k97 Gen Lin is a Chyneez troll. Seen her on different podcasts.
But that's the problem though, innit? Every air traveler has had it and it's just corporate policy at this point!
They won't care. If they lose money, the KLM will compensate, and the French state is on call if there is a need for more cash.
Air France is awful. Lost baggage,delays and never again on those airlines
Man, sorry Megyn! I feel like I dodged a bullet! My wife and I traveled from the US to Ireland to Rome to Greece to Turkey back to Rome then back to Ireland before returning to the US all within 20 days, and our 3 bags followed us everywhere! Whew! Thanks Aer Lingus!
This scenario happens now with many businesses that have replaced humans for machines. Remember when you could call a company and an operator would pick up and get you to the correct department/person. I call my insurance company and get bounced around to 5 different people/departments before I am finally placed on someone’s voicemail 🙄😖.
Yup ...I remember it well.
Thanks for making me laugh. You nailed it - a fortress of non- humans. They dare us to try and breakthrough because they know most will just give up. Real customer service is not a thing at most large corporations today.
Why do you find her experience funny? It is pathetic and I can see why someone would "lose it" on them.
You are fortunate to be able to go on vacation. Love your show.🤗
After many delayed and totally lost bags. Having to return to overseas airports awaiting the delayed bags.I now take only carryon luggage. So much less stressful.
You seriously deserve an Oscar just for T H I S episode!!! SO sorry about your Air France baggage ordeal and hope the last bag shows up soon!!!
I hope Air France officials are watching this editorial from Megyn. Hope they are shamed and embarrassed.
So sorry what you went thru.. I’m retired Airline - I worked in baggage claim office for many years. It went downhill when baggage was outsourced to companies pay minimum wage without any benefits. Sadly these folks just donor care. Sometimes you just have to go in person - get a hold of the airline manager. There is a tracking system unless the bag tag comes off. Good Luck n getting your 5th bag. (😅I always would advise to place those AirTags in their bags purses etc.) Retired Julie
Very good! You did a good job summarizing people’s problems when they have to travel.
Isn't it wonderful that you have a platform to be heard! The rest of us endure this s--t everyday without it!
@D Legionnaire ?
AMEN
You could talk to artificial intelligence and / or tweet as easily as she can. Twitter is the platform that brought about 2 of the 3 missing bags.
God nail on head,
Yup. Most people have had several of these scenarios. Be thankful they didn’t lose your bags on the way there.
Megyn...thank you so much for the story and the laughter it provoked. Great story, and you were far more saintly than I would have been
Between hearing your story and reading similar stories below, I can assure myself I am NEVER flying Air France. Thanks for the heads up!
Air France lost two bags from CDG to BUD. I was without a bag for the four days I was in Budapest. On the date of my departure, I headed to the BUD airport to search the baggage arrivals hall and fortunately found both, but there was NO help from Air France. I would avoid connecting in CDG. Nightmare.
I've lost baggage at nearly all of the airports I've ever flown into including Los Angeles, Chicago, Phoenix, Honolulu, Houston, St Louis and Dallas. I hear you Megyn loud and clear. On my last trip from Houston to St Louis, I checked my bags in along with 3 of my travel companions and mine was the only one missing on arrival. Fortunately, it did arrive on the next flight and I was able to drive to the airport to pick it up. I love flying, but dread baggage issues.
I'm going to add one more comment. THANK YOU. We appreciate that you know you have a bigger podium than any of us. Yet you still come across like someone we could hang out with in the backyard if we were neighbors. Please never lose that. And give 'em hell.
I gave you a "thumbs up" for this spot, not to indicate I'm happy this happened to you but for the hilarity of its content and the way you voiced it. While I feel for you and your family I do hope you get your last bag back.
Thank you for sharing the story with us. I will never travel with this company. Ever!
We had an awful experience with air france in 2018. Our connecting flight from Montreal to Los Angeles was delayed 8 hours. They gave us a food coupon with a extremely low dollar amount. It was enough to purchased half a hot dog. Ridiculous. It was a 24 hour travel day from Paris to Los Angeles. Never flying air france again!!!
"It was enough to purchase half a hot dog. " 😂
I've flown CDG-LAX in 11-hours. Having a layover just makes travel terrible.
Pretty bad ---United gave me a tickee for 70% of the cheapest item on the menu
I hear you, Megyn! My best response is "OMG, I actually have a human!!" Yes, I'm constantly frustrated with modern life!
When I actually deal with human beings, I feel overwhelmed by their kindness...the way things use to be! Thank you for holding them accountable!
Hilariously recounted....
The screeching frustration really comes through.
Bravo Megan Kelly!!!!
And Thanks.
I have one recommendation for you when flying anywhere in Europe. British Airways! I flew with them a ton and never had a problem. One trip kept being postponed due to winter weather in the Wash DC area. By the time I arrived in London I had the flu. I was leaving on a London bus tour and was so sick I got off and walked a block to my hotel. I went to bed. An hour later my phone rang and it was Maria from m British Airways. She was concerned about me being sick. She offered to send a Doctor to my room. I thanked her and said I'd been to the pharmacy and bought some over the counter meds and was going to rest. She actually called the next day to check on me. I thanked her and told her I was feeling better. I didn't want to miss the show at Londons most haunted theater. The rest of the trip was great. I next booked a 10 day trip to England & Scotland. Best trip ever!
Now apply this situation to EVERYTHING, including actual life & death issues. THAT’S where the clowns who can’t find your bag want to go.
This reminds me of the time air Canada tagged my bag with someone else's tag, which we realized immediately, and it ended up going from tel aviv to Toronto instead of Los Angeles, then back to Montreal where it sat in lost luggage jail for 3 weeks. I called multiple times daily asking if anyone had passed out yet from the smell of 3 week old dirty laundry. No one could figure out how to get it to Los Angeles despite there being multiple Montreal to Los Angeles flights a week. It finally showed up nearly a month after my flight with no apology.
Thank you for giving the marvelous recount of Air France. I know to Never go by Air France ever.
This was me, coming back from our French vacation on June 23 of this year. It took 10 days after returning but with the help of Delta, connection in Atlanta. We were told over 10K pieces currently lost. Have faith Ms. Kelly
This is hysterical ... I love your reaction to the situation. I know the feeling!
Appler Air Tags are your friend. Always put one in each of your bags. We learned. We have become very efficient at packing, carry-on only, even traveling to Europe.
Wonderful Megyn, fun, intelligent, articulate and beautiful. I live in Japan and when I travel back to Italy, I carry only hand luggage, because except Alitalia who was wonderful, never had accidents or lost luggages. other airlines worry me. Now Alitalia is no more thanks to EU...I pray for my favorite airline to resuscitate!
Thank you Megyn for showing me that my temper at incompetents is not a sole voice in this world. I was just about to book a flight with Air France but have decided not to endure what you went through. Maybe AF can get their AI to book some flights. Ha Ha.
True story. I took my father to the airport, and when we got to the check-in counter, he handed over his bags and said, "can you send the golf clubs to Argentina, and this bag to Hawaii, and the other to Nova Scotia?" and the attendant said, "we can't do that, they have to go with you" and my father replied "well that's what you did the last time!". Funny, but it turned out he never saw those bags again. That was the third set of golf clubs the airline replaced for him.
I plan to borrow that bit. I'll give full credit to your dad.
Actually that joke has been around 50 years....still funny😂😂
😂can you do that? No ?? But you did last time🤣 LOL
We had the same problem with KLM 6 years ago when we arrived in Italy. We found our bag in Croatia ourselves but they refused to get it to us even when we told them where it was. My poor husband was missing medical devices, clothes and some medication. Our tour leader fluent in Italian worked on the problem for hours and hours each evening. My husband spent hours and hours texting "agents".When we got back to the US we got nowhere for several months. I wanted them to say they lost the bag so our travel insurance would reimburse us. They refused this also. One evening at 3:00AM the google Gods tipped me off to contact the US Dept of Transportation. We were compensated by KLM in 24 hours. We now only travel with carry ons.
i was baggage agent for KLM in san francisco. we would call all customers missing bags everyday. we have a phone log sheet of who we called, what actions was needed and lastly what action was taken. we had lost bags but we always closed the cases. that was in early 2000s tho. i have to say KLM out of Amsterdam is pretty bad with baggage and losing it. sometimes on the inbound flight to san francisco, amsterdam would be missing 30 to 50 bags and we have to deal with it on our side. we rack up a lot of delivery fees and couple times i delivered bags myself on my own time. losing bag is part of air travel but out of all the airlines i've worked or know of, KLM, Cathay Pacific and Air France are the worst of the international airlines. Japan Airline has 99.9% no lost bags. it's impressive, i was baggage agent for them too. i would just sit around and do nothing all day when i was lost and found baggage agent for japan airline.
Never never never put items like that in your check in! Medication should always be with you on board.
@@meehow72 Absolutely!
Years ago I flew from Southampton in the UK to Amsterdam every week, and would have to get a bus from the small plane to the terminal. I lost count of the numbers of bags I saw falling off all the KLM luggage trucks on the way, and just being left on the ground. I
@@originalkk882 it's still the same with KLM in Amsterdam. they just don't care to do a good job. socialist country with socialist policy of everyone gets paid the same whether you do good job or not. why would they care. when i worked in san francisco KLM, we would expect 35-50 lost bags everyday and passengers would tell us that as they taxied out they saw either bags or their own bags sitting on the tarmac not loaded.
I love this women. She is not afraid to tell it like it is.
THIS WAS SPECTACULAR! I love this! Bravo :)
One of your best ever! The airlines are so freaking frustrating! You just illustrated why I never, ever check baggage (of course, no kids) unless I absolutely have to.
Oh my goodness!! I related to this bloody AI pathetic and redundant way of “doing business”
Laughed out loud - which was sorely needed during these days of our vermin infested government.
Sorry, though, that it was at your expense.
You Are A Great Story Teller, Megyn.
Excellent, thank you for telling all that’s happens to us, just normal people that not have a platform like you😢
Megan Kelly .....
currently.......
my FAV Female commentator...
I went online to book at ticket with AirFrance but had a question. When I saw there was no way to reach a human, I decided I would never use the company.
Great piece. I am actually surprised that someone with your reach and influence did not get a phone call from someone at AF at some point during this process. Destroys all hope for us regular folk. I will be forever curious if bag #5 ever showed up.
I am going to get Sirius XM just to listen to Megyn 😂😂 she kicks ass on so many levels. I used to live in France, for 5 years, and every visit home was always Air France. And it was always, ALWAYS, disastrous. They once lost my luggage and it finally arrived to my door, 7 months later, in France. It had been sitting in Abu Dhabi. Wtf?!?!
God bless fantastic Megyn Kelly
Air France (and other airlines) should save this video and use it as part of their customer service assessment process. Particularly is where disconnects happen to return a customer back to the starting point, frustrating them pass the social media use line of aggravation.
You better keep us all up to date with the last bag. You told that story so well, you have the whole world invested in your search for your missing bag
Thank you Megyn, you gave me a new word to use - obsequiously.
I love it ! It never ends !
As an Englishman it's great that Megyn is finally beginning to understand what we've been on about this whole time...
Hahahahaha🤣
@@iyzabel a sense of humour, mainly
@@iyzabel lol I'm sure they could.