ITDUG 2024.04: Hudu Tips & Tricks - Master MSP documentation with Hudu and Eureka Process

[00:00:00] Allen Edwards discusses the analogy of popcorn popping to describe waiting for the right moment in processes. He introduces Eric Anderson, who has long been a part of the IT community.
[00:01:00] Allen mentions ITDUG (IT Documentation Users Group), detailing its growth and the merge with Gozenta, which brought new resources and revitalized their webinars. He introduces various platforms where the community is active, including Facebook and Reddit.
[00:03:12] Tracy, the co-founder of ITDUG, is mentioned as writing a book, with Allen contributing the foreword.
[00:03:47] Allen explains his extensive experience in IT and business ownership, underlining his expertise in documentation over actual tool use, setting the stage for discussing Hudu documentation software.
[00:04:46] Sam Allegretto discusses the importance of documenting your documentation process, likening it to planning the infrastructure of a building. He emphasizes starting with a solid documentation foundation using Hudu.
[00:06:08] Brandon shares a community tip about using a template company for training engineers, which helps standardize documentation and onboarding processes.
[00:07:38] The conversation shifts to more specific features of Hudu, including the ability to track process utilization and completion, important for managing documentation efficiency.
[00:10:06] The webinar explores practical tips for setting up and managing documentation and processes in Hudu, including using templates and links to knowledge base articles to avoid redundancy and enhance usability.
[00:15:28] Allen and Sam discuss differentiating processes from knowledge base (KB) articles in Hudu, with processes being actionable and KBs for learning.
[00:19:16] They explore using templates and standards within Hudu to ensure documentation consistency across various types of content.
[00:20:32] The webinar touches on the lack of native diagramming tools in Hudu, discussing alternatives like embedding diagrams from other platforms.
[00:22:01] The discussion opens up about using Hudu’s API for scripting and integrating with other systems, highlighting the community's involvement in enhancing Hudu’s capabilities.
[00:27:25] Allen gives an overview of new PSA integrations and browser extensions in Hudu, enhancing its functionality and user accessibility.
[00:31:50] The webinar concludes with a Q&A session, where participants ask about upcoming features and specific functionalities, emphasizing Hudu’s community-driven development.
[00:39:01] Closing remarks emphasize future topics and continued community engagement in IT documentation discussions.
----
Hiring for your MSP? MSPhire.com, ‪@MSPHireTube‬
How does your IT company measure up? A FREE Business Analysis quiz: eurekaprocess.com/freeanalysis/
Looking for templates and best practices? TheEurekaCommunity.com
IT Documentation Users Group: processes, policies, procedures with your peers! www. groups/ITDUG
a ‪@gozynta1093‬ company
#ITGlue #itdocumentation #ITDUG

[@adamrandall5163]

The tip that guy gave regarding separating global KBs for generic how to guides and using processes for client specific is actually a really good idea.
Mixing client specific information with generic information is about the biggest mistake I see companies make.
Once you start going down that road, you end up with 55 radically different guides to add an AD user that will never be updated.

[@EurekaProcess]

Thanks for "seconding that motion." It helps validate the suggestion and hopefully helps others!

[@manjus1234]

so far I’m 16 minutes in and there’s a lot of good information. information that’s usable and that we can apply right away.

[@EurekaProcess]

Thank you for watching and for the feedback!