Thank you Kevin. I called HP and they couldn't help me. They said your out of luck and buy a new printer since it was out of warranty. I did everything you said step by step and I also throughly cleaned the suction cups and print cartridge and worked like a charm. Thank you very much Kevin.
Sir, you just saved me $250. I followed the instructions in this video (and the cover removal video) and fixed my not-even-two-year-old HP OfficeJet Pro 9025. HP's solution to this error message is, if the machine is out of warranty, essentially "Sorry, looks like you'll need to buy a new printer." I am so happy that I don't have to buy a new printer now, thank you so much for taking the time to make these videos!
I have the exact same issue with my not-even-two-year-old 9025. They also told me since my printer is out of warranty there is nothing they can do, but recommended I buy a new printer. If paying monthly for ink and requiring color ink to print in black wasn't enough, this is. Never buying anything HP again.
@@chrisk3988 I think most printer companies are awful. I stopped buying HP years ago and switched to Canon, and after three Canon inkjet printers died at 1 to 2 years each with the same unfixable, unspecified error code, I said never again for Canon, and decided to give HP another try. I think the only printers that don't break down constantly are Brother laser printers (most of my clients use them, but the toner is a huge expense).
Don't know WHAT you were working on but it wasn't a 9025. I just took my 9025 apart and this video is absolutely nothing like it and, while the video may be helpful for what it applies to it is NOT helpful for a 9025.
@@Safetymel Well, I own a 9025, and it was broken, and now it's fixed because I watched the video, so, for me, it was very helpful for fixing a 9025. I don't know if the video was actually showing a 9025, it may not have been, but it is a fairly similar model. I bought tools like the ones he talked about, watched this video and the other video he linked to about how to remove the outer cover and then remove the top part where the ink cartridges sit, and then push the underlying thingee back where it needed to be, and somehow managed to repair the 9025 printer I have. So, it can be done - I did it. The most difficult part was that the outer main cover of the printer does not raise up as high as the one in the video did, so I had to prop it up with something and kind of force it to stay high enough to get my hand in there to work with the other parts.
Just got a 8010e and after the first run I got this problem. I managed to fix this not even opening the head cover. With a screwdriver, just move the lever to the left and gently return the carriage of the waste tank sucker using the wheel he mentioned in the video. This worked for me. Thanks for the knowledge sharing!
You saved me the price of a new printer as well. My HP Officejet Pro 9018 ink carriage freed up and is working fine now. One issue came up - once I had turned the left-side gear sufficiently for the sucker head to clear the ink carriage and move back to its non-cap position, I centered the ink carriage and replaced the cartridge (yellow) that started this whole mess. Then I reassembled the cover back on, fired up the printer, and it printed fine, recognized the new ink cartridges, etc. The only problem: while the carriage was centered, it apparently dribbled blue and yellow ink onto two of the center paper rollers right below it. That caused a green smear on every page that even two or three "clean smear" operations didn't resolve. I finally had to clean the two inked rollers manually with Q-tips and water - there was quite a bit of ink on them. When I had them cleaned off, one more "clean smear" operation cleared up that problem, and the printer is working great now. Thanks! Perhaps someday, someone at HP support will forward a copy of your repair video to their engineering dept, support techs, and authorized service centers. Then they could provide better customer service than, "buy a new printer".
I have an HP office jet pro 6960 same as yours. Experiencing the same carriage message. How ever the fix was super glue! Yes after "ripping" the top off the machine for a better view inside, i spotted the problem . A little white gog wheel at 1:10 in the video had split and wasnt rotating. In fact it had fallen off to the side. As i said super glue was the fix after putting the wheel back on the shaft and plenty of glue all around it and left it over night to fully harden . Printer now works again .At least others might learn from me and check for loose -missing or split gog wheels.
UPDATE: I GOT IT TO WORK! For those of you who had the same problem, try rolling the piece back, but not all the way back. Trial and error in terms of how far, but it's now working properly. Thanks!
I have this same problem but even after rolling the piece back to different distances, the carriage will free up, run all the way across and back twice when I turn the printer on, and then get stuck again. Any suggestions?
On the left side there's a gear with a plastic called disk encoder, i dont remember which one i put on top either 1 or 2. If it's going clockwise put 12 before the sensor. The disk encoder should be read by the sensor. And on the right side of printer i made sure to have the cartridge thingy on the ink sucker thingy. Now my printers hp c309a carriage is moving as it should. Ps i haven't tried printing anything yet the ink cartridges are so old i need some new ones.
Hi! I’m so glad you fixed yours. I am struggling with mine. Can you kindly make a quick video on what yours looks like? So I can match it. I would really appreciate it.
I followed your instructions just as you stated and withing a few minutes my issue was solved, been troubleshooting for over 4 hours online with HP support which is worthless, THANK YOU!
This worked like . . . PERFECTLY! $18 for the damn gear is a bit steep though. My only hitch is I wound up with one leftover screw and for the life of me I couldn’t find where it came from. Printer works like a champ now! Thanks!
Kevin, this was excellent. I got mine to work after seeing your video but the gear broke again after few weeks. I am guessing something else is going on here. Switching to Epson for now. Thanks for this video.
I have a HP 8025 and I have managed, thanks to your help to remove the cover and look at all parts. Unfortunately after putting the printer back together I still get the printer cartridge to jam. Looks like a loss cause. Thank you.
Excellent! Concise and descriptive delivery. Helped me to fix a completely different model that was having the same issue. Could not find any support on that one, so you are a lifesaver for posting yours here Kevin! Edit: I was working on an Officejet Pro 8600; different mechanism for the ink carriage and no gears visible, but it was having the same problem getting stuck on that sucker. Was able to lower the sucker and get the carriage moving smoothly!
I too had the same problem on an Officejet 5610 all-in-one. I was cleaning it with cotton swabs and alcohol and must have moved the lever that engages the gears. My thanks to you for giving me the concise instructions to get it printing again.
Thank you so much for the information on this problem. With this video, I was able to fix my printer and avoid an expensive service call. Many thanks for all the great videos!
I had to replace the 4 ink cartridge sensor pins and the pin contact board for the ink cartridges (They were worn and it would not recognise the cartridges), which was at the bottom of the carriage. I ended up with a phantom carriage jam after I put it all back together. The carrriage would move left and right but it kept saying it was jammed. My eventual solution was to push the carriage all the way to the right and move the gear so that the suction cup was pushed up and fully contacting the printheads. Then I did a factory reset on the printer. I think it was just out of sync and couldn't figure itself out. It was quite a fiddly job and I had to be very careful reinstalling the carriage because it jammed several times trying to put it all back together and would not move easily or would not move along the bar at all.
I tried the suggestion of factory reset on the printer, but it still gets jammed on the suction cup on the printheads while it is trying to print the alignment page. It is obviously out of sync. I already fixed the broken gear but it is confused. I checked that I have the latest firmware and I do. I tried with the suction cup all the way tucked away but it still resets itself with the suction cups engaged while it tries to print. Any other ideas?
@@2ManyAccts Did you try the low level reset? HP don't tell you about this about this one but to get to it, you need to tap the home icon 3 (or I think) 4 times to access it. Also check that cellophane ribbon is correctly installed, cleaned and runs through the print head.
Hi Kevin, I have an HP 8620 Officjet printer. I have a real paper jam caused by some small bits of paper stuck to the rollers inside the printer under the scanner glass area due to a color print job accidentally printed on both sides. I can see them but can't reach them from the front after removing the paper tray and output plate. You referred to a video you made on how to remove the cover on a similar model but I can't find it. Can you provide a link to that video please?
Thank you Kevin! In my case the printer initializes fine and all the gears are intact, but then just doesn't want to move the print head cover down enough to let the print head slide. Since you are not fond of HP engineering - what printer brand do you find is better engineered?
I have an HP 6869 and found this video very helpful. I can get the carriage to move by moving the big wheel to move from cap position. But when the system cycles the carrier moves back into the side and the cap position engages and won't disengage again. Can do it by hand. What am I missing? What is the best way to get back unto sync? Thanks Kevin!
HP OfficeJet Pro 6978 here and same issue. I can manually clear the jam by spinning the gears and lowering the cap. However when the printer turns on it cycles and re-jams itself.
i have the hp officejet pro 6960 all-in-one printer en also the same issue. I can manually clear the jam by spinning the gears and lowering the cap. However when the printer turns on it cycles and re-jams itself. What can we do??
Thanks For Videos and very helpful. Mine is a 8630 and I have right hand cover off. The print head seems to be locked on right hand side, not jammed or stuck but a physical/mechanical lock ? and I need, obviously, to unlock it to have any chance of trying further fixes. As a number of people have the same issues I was hoping that you would be aware of this issues and a fix. Appreciate your help Cheers Trevor
I wish I could see everything you did, turning and all, use the zoom feature on the camera, back it up a bit. thank you. I will try. I need to remove the cover, so complex.
I have an HP 7000 with a similar problem. A small gear assemble popped off the far right side and then the cleaner assemble got stuck. The mechanism is out of sync and as you pointed out too high. Not sure this will ever be 100%. Thanks for the tips.
Hi Kevin. Thanks for giving idea. My printer is Hp Envy 7858 all in one. Same carriage jam. Trying to turn back that print head. Still little stuck is there. Can u suggest this?
I have the 6978 and am getting this same problem on two identical printers actually. The gear is intact, is not broken or cracked that I can see, and I have disassembled and pushed the suction cup to the resting position as fully as possible, reset the printer, plug the printer back in, and no matter what, I keep getting the same issue. What could be the problem?
1:00 I have HP Photosmart 6520 this helped me unjam the printer head got stuck just like this on the bottom print had platform. The little lever had to be pulled to the right and then the black wheel on oprosti side span for the bottom platform to colaps and retract in.
Hi Kevin, is the lever operated by the print head carriage spring loaded? I have followed your instructions and released the print head but on powering up again the carriage jams again. There is a small spring which just seems to be floating and has no tension on it so assume lever cannot return to release the sucker. Any suggestions?
Hello Kevin. THANKS a lot for your videos. Im a technician here at argentina, greetings. Now the question. I've followed your instructions wich are really clear for me. Unblocked the carriage but when the printer does the cycle of preparing it goes to the cap position again, as i can see, non naturally beacause effectively the printer shows again the message of carriage jam. What other things you have researched about this kind of mantainence box? I work with a lot of models of hp epson and canon, but this gets me out in trouble... i have 2 or 3 printers in the same situation.
Any suggestions? I am having the same thing happen. I've tried everything to reset the printer, but it keeps locking itself on the cap position when trying to print.
Okay Kevin... I'm in Raleigh and i think you said that you are in Gboro... can I just bring my printer to you too repair. Not sure if I can do it myself 😂
Hi, This video help me find the problem (as well as your disassemble video). Unfortunately, my problem is a broken gear, the very same one you are circling at 0:38 seconds of the video. Would you happen to know where I can find that part? I cannot seem to find out what the spindle/rod/roller is called it is attached to, to help narrow down my search. There has to be replacement gears somewhere, lol!
I'm in the same boat. 1 cent gear at the 38 second mark killed my $250 printer. If you were able to find a replacement, PLEASE post where you found it.
@@BCHTechnologies Yup, unfortunately mine was broken too. Had to fish it out of the printer (it fell into the ink waste tank... luckily I had gloves). Had to use my fingernail to just barely reach and move the next gear to release the carriage and get it out of the way so I could actually reach the fallen gear. And getting my fingers past the waste tank sucker and into the deep ink pit of hell to grab the gear was a whole other story. What an insane design flaw haha.
Kevin! Good video for diagnosing the problem and understanding the moving parts. But did I miss something? What you explain frees the carriage one time; when turning the machine back on, it cycles, and re-creates the exact same jam. At the risk of sounding like an idiot...was there more that I was supposed to do to keep the sucker in a lower/non-interfering position? Thanks!!
UPDATE: I GOT IT TO WORK! For those of you who had the same problem, try rolling the piece back, but not all the way back. Trial and error in terms of how far, but it's now working properly. Thanks!
This definitely helped me FIND my problem, but do you know where to get parts? On mine, the small white gear at the end of the silver slide rod (you circled it at :37 on the video) broke in half and I need to replace it, but I can't find a replacement part anywhere. I don't even know what it's name is to search specifically for this specific gear online.
Any idea where I could find a 17T clutch drive gear for the carriage return on an HP Officejet 9025? This is the cause of my stuck carriage. Thanks much.
Hey Kevin so I did the process I have a 9020 model and the like gear that connects to the shaft on the right side broke . Is there anywhere I can buy it. Or a part number or something
I believe it’s call carriage lock gear for the 9020 seems that there non for that model but then again it looks like it goes on the end of the big shaft
He basically did in the last video I watched 👀 on here looking for a solution lol to just move my ink to the left 😅 there's a lot of his videos in the options, which is Awesome in my opinion 😅
is this useful for the notorious 04a in the 6968? i just swapped ink and this started - also, hp did a firmware update and this am, downgraded it. still getting the jam and failure messages.
I had error0x6100004a and the cartridge carrier yes is stuck to the right. I tried the movement to back the carrier up but still it does the same thing when power is back on.. I have a HP 6975.
Help! My printer won’t stop jamming! I push the carriage to the right and I can turn the large gears without manipulating that little lever. So I can turn the gears and move the sucker thing back, but then when I press the “ok” on the screen, the carriage quickly slides to the left then slams back to the right side and the suckers comes back underneath and stays there, holding up the carriage. What do I do?!
Same here. Did you fix your problem? Read people talking about the encoder strip but mine is not damaged. It seems to me a timing issue but can't find the fix.
Update: I replaced the printhead and the carriage is not sticking anymore. I guess, the problem is about the optical sensor (I guess?) is defected on the printhead and not transmitting the necessary information to the printer.
Kevin : I have an office jet hp4620 I followed and turned the gears moving the sub carriage all the way back The lever stayed locked Turned it on the lever released and carriage locked to right What's happening?
I have a 4635 and can't figure out how to remove printer head. Im not seeing any gears on the right side of where the printer head is stuck. can anyone chyme in?
Hi, we are also encountering what happened in your video. Our printer is having a carriage jam issue. We've checked if there are any paper jams or obstruction but their are none. Hence the ink cartridge is stuck at the right and does not more even if there is no paper jam and obstruction inside the printer. Our printer is Hp officejet 6960.
My HP Photosmart D5360 today says, "The cartridge cradle can not freely move.". Anyhow, I took a piece of plastic and dropped that into the visible slot that you can see when the top door is open. This fools it into thinking that the door is closed. That way I can see what is going on. Well once powering up, the cartridge cradle moves back and forth multiple times, and then finally sits at rest on the right hand side. So it can clearly move freely. So I next cleaned the transparent strip that passes though the cradle. This strip is used to indicate via an LED and sensor, where the cradle is located. It was filthy. But that did not fix the problem. I hate these kinds of nightmare problems.
I have similar HP printer and if you will encounter some strange error of carriage cannot move or error with paper jam it may be waste ink tank pump that has failed internally. It uses peristaltic and internal tube seems to poorly connected to outer connection and therefore it doesn’t pull ink. But it is funny that error has nothing to do with paper jam other than using same motor for movement
@@eccmasterfulopen printer and on left or right back part you will see some silicone tubes going in. Take carefully pump out(you may need to remove waste ink system out first). Then disassemble pump and check if it is leaking around pump
@@BCHTechnologies I was able to lower platform and moved all the way back. The ink cartridge holder reset and started moving sideways several times but then the platform is raised again and ink cartridge holder gets stuck again. What do I do from here. George
When I do this the printer works fine for a couple of passes. But then it says that it is doing maintenance, goes to the right, picks up the middle part and then jams again no matter how many times I go and adjust it
The part that's worse than the design, is the fact that the HP support guy told me that's since the printhead is not moving, I have to get a new printer.
So much for an “Office” printer :( you’d think anything “Office grade” would be perfection but nah, just a reminder to never buy HP products EVER. Which brand do you recommend?
Thank you Kevin. I called HP and they couldn't help me. They said your out of luck and buy a new printer since it was out of warranty. I did everything you said step by step and I also throughly cleaned the suction cups and print cartridge and worked like a charm. Thank you very much Kevin.
Sir, you just saved me $250. I followed the instructions in this video (and the cover removal video) and fixed my not-even-two-year-old HP OfficeJet Pro 9025. HP's solution to this error message is, if the machine is out of warranty, essentially "Sorry, looks like you'll need to buy a new printer." I am so happy that I don't have to buy a new printer now, thank you so much for taking the time to make these videos!
I have the exact same issue with my not-even-two-year-old 9025. They also told me since my printer is out of warranty there is nothing they can do, but recommended I buy a new printer. If paying monthly for ink and requiring color ink to print in black wasn't enough, this is. Never buying anything HP again.
@@chrisk3988 I think most printer companies are awful. I stopped buying HP years ago and switched to Canon, and after three Canon inkjet printers died at 1 to 2 years each with the same unfixable, unspecified error code, I said never again for Canon, and decided to give HP another try. I think the only printers that don't break down constantly are Brother laser printers (most of my clients use them, but the toner is a huge expense).
@@BrolfCats I'll have to look into a Brother laser then. Thanks!
Don't know WHAT you were working on but it wasn't a 9025. I just took my 9025 apart and this video is absolutely nothing like it and, while the video may be helpful for what it applies to it is NOT helpful for a 9025.
@@Safetymel Well, I own a 9025, and it was broken, and now it's fixed because I watched the video, so, for me, it was very helpful for fixing a 9025. I don't know if the video was actually showing a 9025, it may not have been, but it is a fairly similar model. I bought tools like the ones he talked about, watched this video and the other video he linked to about how to remove the outer cover and then remove the top part where the ink cartridges sit, and then push the underlying thingee back where it needed to be, and somehow managed to repair the 9025 printer I have. So, it can be done - I did it. The most difficult part was that the outer main cover of the printer does not raise up as high as the one in the video did, so I had to prop it up with something and kind of force it to stay high enough to get my hand in there to work with the other parts.
If you have a broken PFG gear at 0:36 (the gear I circled out), check this out: bchtechnologies.com/search.php?search_query=pfg§ion=product
Just got a 8010e and after the first run I got this problem. I managed to fix this not even opening the head cover. With a screwdriver, just move the lever to the left and gently return the carriage of the waste tank sucker using the wheel he mentioned in the video. This worked for me. Thanks for the knowledge sharing!
You saved me the price of a new printer as well. My HP Officejet Pro 9018 ink carriage freed up and is working fine now. One issue came up - once I had turned the left-side gear sufficiently for the sucker head to clear the ink carriage and move back to its non-cap position, I centered the ink carriage and replaced the cartridge (yellow) that started this whole mess. Then I reassembled the cover back on, fired up the printer, and it printed fine, recognized the new ink cartridges, etc. The only problem: while the carriage was centered, it apparently dribbled blue and yellow ink onto two of the center paper rollers right below it. That caused a green smear on every page that even two or three "clean smear" operations didn't resolve. I finally had to clean the two inked rollers manually with Q-tips and water - there was quite a bit of ink on them. When I had them cleaned off, one more "clean smear" operation cleared up that problem, and the printer is working great now. Thanks! Perhaps someday, someone at HP support will forward a copy of your repair video to their engineering dept, support techs, and authorized service centers. Then they could provide better customer service than, "buy a new printer".
I have an HP office jet pro 6960 same as yours. Experiencing the same carriage message. How ever the fix was super glue! Yes after "ripping" the top off the machine for a better view inside, i spotted the problem . A little white gog wheel at 1:10 in the video had split and wasnt rotating. In fact it had fallen off to the side. As i said super glue was the fix after putting the wheel back on the shaft and plenty of glue all around it and left it over night to fully harden . Printer now works again .At least others might learn from me and check for loose -missing or split gog wheels.
UPDATE: I GOT IT TO WORK! For those of you who had the same problem, try rolling the piece back, but not all the way back. Trial and error in terms of how far, but it's now working properly. Thanks!
I have this same problem but even after rolling the piece back to different distances, the carriage will free up, run all the way across and back twice when I turn the printer on, and then get stuck again. Any suggestions?
@@larissablazek9831 I also can not get mine to stop jamming! It keeps doing the same thing! Kevin!! Help!!
On the left side there's a gear with a plastic called disk encoder, i dont remember which one i put on top either 1 or 2. If it's going clockwise put 12 before the sensor. The disk encoder should be read by the sensor. And on the right side of printer i made sure to have the cartridge thingy on the ink sucker thingy. Now my printers hp c309a carriage is moving as it should. Ps i haven't tried printing anything yet the ink cartridges are so old i need some new ones.
I have the same problem with my Officejet 6958. It keeps jamming every time I turn it on. Please, help me to fix it.
Hi! I’m so glad you fixed yours. I am struggling with mine. Can you kindly make a quick video on what yours looks like? So I can match it. I would really appreciate it.
I followed your instructions just as you stated and withing a few minutes my issue was solved, been troubleshooting for over 4 hours online with HP support which is worthless, THANK YOU!
HP support is worthless... just wanted me to buy another HP printer
This worked like . . . PERFECTLY! $18 for the damn gear is a bit steep though. My only hitch is I wound up with one leftover screw and for the life of me I couldn’t find where it came from. Printer works like a champ now! Thanks!
I have an officejet pro 6968 and following your instructions freed the printhead but the printer cycles right back to the same issue...
Kevin, this was excellent. I got mine to work after seeing your video but the gear broke again after few weeks. I am guessing something else is going on here. Switching to Epson for now. Thanks for this video.
God Bless you ! This actually worked . I tried this after 2 hours with HP support.
Thanks Kevin. My HP6830 is now fixed. Your advice regarding "syncing" solved the stuck carriage problem.
Great! Happy printing!
Thanks for your tips. You had helped me with a print carriage stuck. HP did not do as good job as you.
I have a HP 8025 and I have managed, thanks to your help to remove the cover and look at all parts. Unfortunately after putting the printer back together I still get the printer cartridge to jam. Looks like a loss cause. Thank you.
Excellent! Concise and descriptive delivery. Helped me to fix a completely different model that was having the same issue. Could not find any support on that one, so you are a lifesaver for posting yours here Kevin!
Edit: I was working on an Officejet Pro 8600; different mechanism for the ink carriage and no gears visible, but it was having the same problem getting stuck on that sucker. Was able to lower the sucker and get the carriage moving smoothly!
How did you lower it?
I too had the same problem on an Officejet 5610 all-in-one. I was cleaning it with cotton swabs and alcohol and must have moved the lever that engages the gears. My thanks to you for giving me the concise instructions to get it printing again.
Thank you so much for the information on this problem. With this video, I was able to fix my printer and avoid an expensive service call. Many thanks for all the great videos!
Glad it helped
Thanks. I my case was a 4625 printer. The sponge was stuck with the head. You helped me to understand what was going on
Kevin, first of all, thanks for the wonderful videos. I need your help as I could not understand how to fix the carriage jam for 6978 HP OfficeJet Pro
I had to replace the 4 ink cartridge sensor pins and the pin contact board for the ink cartridges (They were worn and it would not recognise the cartridges), which was at the bottom of the carriage. I ended up with a phantom carriage jam after I put it all back together. The carrriage would move left and right but it kept saying it was jammed. My eventual solution was to push the carriage all the way to the right and move the gear so that the suction cup was pushed up and fully contacting the printheads. Then I did a factory reset on the printer.
I think it was just out of sync and couldn't figure itself out.
It was quite a fiddly job and I had to be very careful reinstalling the carriage because it jammed several times trying to put it all back together and would not move easily or would not move along the bar at all.
I tried the suggestion of factory reset on the printer, but it still gets jammed on the suction cup on the printheads while it is trying to print the alignment page. It is obviously out of sync. I already fixed the broken gear but it is confused. I checked that I have the latest firmware and I do. I tried with the suction cup all the way tucked away but it still resets itself with the suction cups engaged while it tries to print. Any other ideas?
@@2ManyAccts Did you try the low level reset? HP don't tell you about this about this one but to get to it, you need to tap the home icon 3 (or I think) 4 times to access it.
Also check that cellophane ribbon is correctly installed, cleaned and runs through the print head.
I will never buy an HP printer again....I've had two that did not last long, and HP "Support" wasn't able to help.....WTF??
Hi Kevin, I have an HP 8620 Officjet printer. I have a real paper jam caused by some small bits of paper stuck to the rollers inside the printer under the scanner glass area due to a color print job accidentally printed on both sides. I can see them but can't reach them from the front after removing the paper tray and output plate. You referred to a video you made on how to remove the cover on a similar model but I can't find it. Can you provide a link to that video please?
Thank you Kevin! In my case the printer initializes fine and all the gears are intact, but then just doesn't want to move the print head cover down enough to let the print head slide.
Since you are not fond of HP engineering - what printer brand do you find is better engineered?
Several references here to the "Cover Removal Video", but I cannot find it. Anyone have a link?
Do you have a similar video for a Carriage Jam on a HP 9015?
I have an HP 6869 and found this video very helpful. I can get the carriage to move by moving the big wheel to move from cap position. But when the system cycles the carrier moves back into the side and the cap position engages and won't disengage again. Can do it by hand. What am I missing? What is the best way to get back unto sync? Thanks Kevin!
Same here. Did you fix the problem
@@josephchacko9405 Same issue. Looking to return this POS
HP OfficeJet Pro 6978 here and same issue. I can manually clear the jam by spinning the gears and lowering the cap. However when the printer turns on it cycles and re-jams itself.
I have the same issue. I suspect this happened when I changed location of the printer and pulled the plug instead of powering down first.
i have the hp officejet pro 6960 all-in-one printer en also the same issue. I can manually clear the jam by spinning the gears and lowering the cap. However when the printer turns on it cycles and re-jams itself. What can we do??
Thank you sir! You are the man! Some back and forth moving of this sucker and it now works.
Thanks For Videos and very helpful. Mine is a 8630 and I have right hand cover off. The print head seems to be locked on right hand side, not jammed or stuck but a physical/mechanical lock
? and I need, obviously, to unlock it to have any chance of trying further fixes. As a number of people have the same issues I was hoping that you would be aware of this issues and a fix. Appreciate your help Cheers Trevor
Quick Update manually turned black wheel anti-clock wise and whoa Print head free-- Ill try rest of fix--Thankyou!!!
Do you do this counterclockwise of the black wheel as the print cartridges are all the way to the right?
The platform of my printer doesn’t return inside like 1:30 , do you know another solution the gears are ok
After getting error carriage jam on officejet 6700 premium, I've replaced the power supply and now it works fine
I wish I could see everything you did, turning and all, use the zoom feature on the camera, back it up a bit. thank you. I will try. I need to remove the cover, so complex.
I have an HP 7000 with a similar problem. A small gear assemble popped off the far right side and then the cleaner assemble got stuck. The mechanism is out of sync and as you pointed out too high. Not sure this will ever be 100%. Thanks for the tips.
Hi Kevin. Thanks for giving idea. My printer is Hp Envy 7858 all in one. Same carriage jam. Trying to turn back that print head. Still little stuck is there. Can u suggest this?
there is no explanation how to remove print head cover i have a same problem with my printer im stuck with cannot remove cover to touch the weels
You sir, are a genius! Brilliant video, searched for others but this one fixed the problem!
I have the 6978 and am getting this same problem on two identical printers actually. The gear is intact, is not broken or cracked that I can see, and I have disassembled and pushed the suction cup to the resting position as fully as possible, reset the printer, plug the printer back in, and no matter what, I keep getting the same issue. What could be the problem?
1:00 I have HP Photosmart 6520 this helped me unjam the printer head got stuck just like this on the bottom print had platform. The little lever had to be pulled to the right and then the black wheel on oprosti side span for the bottom platform to colaps and retract in.
Hi Kevin, is the lever operated by the print head carriage spring loaded? I have followed your instructions and released the print head but on powering up again the carriage jams again. There is a small spring which just seems to be floating and has no tension on it so assume lever cannot return to release the sucker. Any suggestions?
Hello Kevin. THANKS a lot for your videos. Im a technician here at argentina, greetings.
Now the question. I've followed your instructions wich are really clear for me. Unblocked the carriage but when the printer does the cycle of preparing it goes to the cap position again, as i can see, non naturally beacause effectively the printer shows again the message of carriage jam. What other things you have researched about this kind of mantainence box? I work with a lot of models of hp epson and canon, but this gets me out in trouble... i have 2 or 3 printers in the same situation.
Any suggestions? I am having the same thing happen. I've tried everything to reset the printer, but it keeps locking itself on the cap position when trying to print.
Okay Kevin... I'm in Raleigh and i think you said that you are in Gboro... can I just bring my printer to you too repair. Not sure if I can do it myself 😂
Your subtle but epic burn of HP design and support had me wheeeezin ... Staaaaahp 🤣🤣🤣
Hi, This video help me find the problem (as well as your disassemble video). Unfortunately, my problem is a broken gear, the very same one you are circling at 0:38 seconds of the video. Would you happen to know where I can find that part? I cannot seem to find out what the spindle/rod/roller is called it is attached to, to help narrow down my search. There has to be replacement gears somewhere, lol!
I just threw 100’s of them away. I don’t know if other folks do this. Try super glue. If there are more of these problems, I will start making them.
I'm in the same boat. 1 cent gear at the 38 second mark killed my $250 printer. If you were able to find a replacement, PLEASE post where you found it.
@@BCHTechnologies Yup, unfortunately mine was broken too. Had to fish it out of the printer (it fell into the ink waste tank... luckily I had gloves). Had to use my fingernail to just barely reach and move the next gear to release the carriage and get it out of the way so I could actually reach the fallen gear. And getting my fingers past the waste tank sucker and into the deep ink pit of hell to grab the gear was a whole other story. What an insane design flaw haha.
Kevin! Good video for diagnosing the problem and understanding the moving parts. But did I miss something? What you explain frees the carriage one time; when turning the machine back on, it cycles, and re-creates the exact same jam. At the risk of sounding like an idiot...was there more that I was supposed to do to keep the sucker in a lower/non-interfering position? Thanks!!
UPDATE: I GOT IT TO WORK! For those of you who had the same problem, try rolling the piece back, but not all the way back. Trial and error in terms of how far, but it's now working properly. Thanks!
@@abekatsman1674 I've tried so many times and different ways. Is it still working?
This definitely helped me FIND my problem, but do you know where to get parts? On mine, the small white gear at the end of the silver slide rod (you circled it at :37 on the video) broke in half and I need to replace it, but I can't find a replacement part anywhere. I don't even know what it's name is to search specifically for this specific gear online.
Any idea where I could find a 17T clutch drive gear for the carriage return on an HP Officejet 9025? This is the cause of my stuck carriage. Thanks much.
a 7610 had that sucker also? I might have moved the head without printer powered...
I have hp officejet 6500 and ink cartridge won't move so I can change the cartridges and ideas?
Hey Kevin so I did the process I have a 9020 model and the like gear that connects to the shaft on the right side broke . Is there anywhere I can buy it. Or a part number or something
It’s the tiny gear with oval inner circle with to flat sides
I believe it’s call carriage lock gear for the 9020 seems that there non for that model but then again it looks like it goes on the end of the big shaft
@@MrRyandross95 I have the same problem, same gear broken but can't find a replacement
I followed your instruction. But the carriage cycles and when parked will not release the print head.
Kevin do you have link to video how to open HP Printer?
He basically did in the last video I watched 👀 on here looking for a solution lol to just move my ink to the left 😅 there's a lot of his videos in the options, which is Awesome in my opinion 😅
I had the same issue to start. Closed the scanner lid though and it opens. Must be some sort of latch key that enables opening the lid.
is this useful for the notorious 04a in the 6968? i just swapped ink and this started - also, hp did a firmware update and this am, downgraded it. still getting the jam and failure messages.
I r & r printhead now can I get some detailed instructions as to how to sink the computer gears so the carriage isn't jamming 🤔?
Hi Kevin,
My HP 6968 was not down properly. can not start printing.
How can I fix this problem?
Thank you Kevin you saved me some big bucks
Fantastically informative and amusing
i have a question for printer hp deskjet 2336 i accidentally put the new ink cartridge at the wrong side and i cant take the ink back its stuck
Please tell me where the pump tube with the little black clip attaches?
I have smart tank 720 and it also seems having such kind of problem but I still have no idea how to solve it
Thanks Kevin!
thank you very much ! with your help describing the problem ,,I was able to fix it. !
do you have a video how to replace canon pixma g2010 carriage?
Hey I have this issue and I tried turning the gear to lower the carriage. It works for a bit but then it gets stuck again. Any advice?
Please help, my hp smart tank 530 error oxc4eb8004 and all lights blinking and also carraige not responding
I had error0x6100004a and the cartridge carrier yes is stuck to the right. I tried the movement to back the carrier up but still it does the same thing when power is back on.. I have a HP 6975.
hp photosmart 7525 printhead blocked from moving all the way to the right. How do you lower the obstruction?
Help! My printer won’t stop jamming! I push the carriage to the right and I can turn the large gears without manipulating that little lever. So I can turn the gears and move the sucker thing back, but then when I press the “ok” on the screen, the carriage quickly slides to the left then slams back to the right side and the suckers comes back underneath and stays there, holding up the carriage. What do I do?!
Same here. Did you fix your problem? Read people talking about the encoder strip but mine is not damaged. It seems to me a timing issue but can't find the fix.
Update: I replaced the printhead and the carriage is not sticking anymore. I guess, the problem is about the optical sensor (I guess?) is defected on the printhead and not transmitting the necessary information to the printer.
Thanks you saved my printer boss!
Kevin : I have an office jet hp4620 I followed and turned the gears moving the sub carriage all the way back The lever stayed locked Turned it on the lever released and carriage locked to right What's happening?
Did you take the printhead out? If so, make sure the waste ink assembly is retracted when you install the printhead.
I have a 4635 and can't figure out how to remove printer head. Im not seeing any gears on the right side of where the printer head is stuck. can anyone chyme in?
How many doors does the printer have
hey Kevin can you help me out woth the cartridge jam on the deskjet??
What's the printer model?
idk how people think this is helpful
Thank you! Fixed it!!
More great info, thanks. Certainly is a moolah saver.
😂 thanks!
Hi, we are also encountering what happened in your video. Our printer is having a carriage jam issue. We've checked if there are any paper jams or obstruction but their are none. Hence the ink cartridge is stuck at the right and does not more even if there is no paper jam and obstruction inside the printer. Our printer is Hp officejet 6960.
My HP Photosmart D5360 today says, "The cartridge cradle can not freely move.". Anyhow, I took a piece of plastic and dropped that into the visible slot that you can see when the top door is open. This fools it into thinking that the door is closed. That way I can see what is going on. Well once powering up, the cartridge cradle moves back and forth multiple times, and then finally sits at rest on the right hand side. So it can clearly move freely. So I next cleaned the transparent strip that passes though the cradle. This strip is used to indicate via an LED and sensor, where the cradle is located. It was filthy. But that did not fix the problem. I hate these kinds of nightmare problems.
Brand new out the box jammed.
My lid is not opening to clear the paper jam what to do?
I have similar HP printer and if you will encounter some strange error of carriage cannot move or error with paper jam it may be waste ink tank pump that has failed internally. It uses peristaltic and internal tube seems to poorly connected to outer connection and therefore it doesn’t pull ink. But it is funny that error has nothing to do with paper jam other than using same motor for movement
Great insight. Thanks!
Can you give more detail. Where do I find these tubes
@@eccmasterfulopen printer and on left or right back part you will see some silicone tubes going in. Take carefully pump out(you may need to remove waste ink system out first). Then disassemble pump and check if it is leaking around pump
@@eccmasterful Take the scanner off and you will see them. They are under the capping station.
@@BCHTechnologies I was able to lower platform and moved all the way back. The ink cartridge holder reset and started moving sideways several times but then the platform is raised again and ink cartridge holder gets stuck again. What do I do from here.
George
When I do this the printer works fine for a couple of passes. But then it says that it is doing maintenance, goes to the right, picks up the middle part and then jams again no matter how many times I go and adjust it
Sounds like a timing belt issue. Make sure the clear plastic belt is clean and see if that fixes the issue.
Thanks!
您好 请问改menu价钱用什么软件 然后在打印出来 我有PDF菜单版本 谢谢
我是用Word
Just fixed the gear with crazy glue I used loctite super glue (liquid)
That’s great if you can get the cartridge door open in the first place. But my jam won’t even let me open the door. Now what?
Tysm 😞😍
😂但是我现在组装不回去了怎么办？
1. Turn Off printer
2. Turn printer On BUT keep pressing 30 seconds
The part that's worse than the design, is the fact that the HP support guy told me that's since the printhead is not moving, I have to get a new printer.
Please help me with my HP OfficeJet pro 9015 it is jammed
Cheers lol
So much for an “Office” printer :( you’d think anything “Office grade” would be perfection but nah, just a reminder to never buy HP products EVER. Which brand do you recommend?
my favorite part is the jump cut at 13 seconds that ensures that people have no idea what the hell you are looking at or doing.
Why is the cart not moving? GUAAAAAAHHHHHHHHH