Broken appliances: Why you may need repairs more often (Marketplace)
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- Опубліковано 28 вер 2024
- Are your pricey appliances breaking down faster and more frequently than ever? Marketplace investigates why it’s so tough to get your appliances repaired in Canada. We commissioned a national poll to uncover which brands you say break down most often, how long your appliances last, and your frustrations searching for a fix. Plus we follow four Canadians with different busted appliances (dishwasher, fridges, washing machine) to see if their machines will be saved or trashed.
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Designed to break after 5 years. they stop making parts after 3.
But if youre lucky enough to still have a fridge from the 70s or 80s, it will still be working fine.
samljer so true
And you can still buy part for i70s and 80s appience.
I still have my old fridge from 91’ out in my garage, works great ! I had replaced it with a big side by side kitchen aid and the compressor burned out within a year. It was under warranty and they sent a repairman out with a new compressor and fixed it. About a week later I got a really heavy package from UPS, another compressor !!! So know I have an extra !
Now the washing machine......grrrrrr🙄
@@miroslawkaras7710 I bought a pump for a whirlpool washer built in 1971. The machine works fine. After seeing this vid I'm not letting it go!!!!!
@samljer Got a fridge built in 1961 made from a car company the only thing that broke was the Thermostat. Never had leaked Freon and still have its original compressor . The plastic brackets that hold the retaining bars in the door are cracked but are holding up with tape beside that it is still working great after 59 years !!! . I have seen a much older fridge 1930's the one with the compressor on the top exterior of the fridge still working !!!!!
All of the parts in this video were available from third party websites. Also compressors usually aren't consumer pieces because their install can leak refrigerant which is required by law to be captured. That being said right to repair and legal backing for warranties should be mandated by law. Not left to be messed about by companies.
Geoff Berry It shows that the compressor is really available somewhere and an appliance repair company could order it for the consumer and install it.
Martynas Urbonas Cheap copies? Unlike the super high quality OEM parts that failed prematurely?
Pretty sure the PR lady doesn’t even know how a fridge works other than making food cold
I do admire her skill to protect her company, but if it was me ... if I had to say such things for more than a few months I'd get stomach ulcers and depression. I could not keep on saying these lies.
@@krollpeter I agree! How does she sleep at night?
@@Leftatalbuquerque on her expensive memory foam mattress with a massage feature that costed her $4000. her money makes up for her cold heart.
Why would a sandwich maker know how a fridge works?
Of course she doesn't. She's paid to lie & look good on tv doing it.
Outrageous. Same BS here in the US
Check for illegal repair guides on internet.
@@Bullminator illegal? i remember a time when all appliance had a full repair guide with complete schematic glued inside the panel.
Indeed, my folks had a 3-year-old LG washer-dryer set that's given more trouble than the 35-year-old GE fridge they have in the garage. They got a new LG washer/dryer recently, but man do I hope those aren't gonna be bigger lemons than the old ones. Or an AMC Gremlin!
Some people show tricks how to repair something that company doesnt want you to know and its not in the guide they generaly add.
@@Bullminator Haha good luck if you can't find parts. A neighbor had a 5k fridge, it is not old, the computer is NOT available anywhere. And the used ones are all defective. So it is a storage cabinet now. There may be some services that repair them but if a certain part is custom you are SOL.
Maybe search for Junk haul away.
In the washer/dryer department, I passed on GE/LG/Kenmore etc and went with the often overlooked Speed Queen brand. Made in Wisconsin (USA), they have performed superbly for me and the critical parts have a 15 year warranty. My 2 cents...
Speed Queens are great, they're often built for industrial use so are built for longevity alongside you can easily get parts for them.
Putting Kenmore as #1 is interesting as Kenmore doesn’t actually manufacture their own appliances. It was the house brand for Sears and their appliances are rebranded versions from various manufacturers. It’s probably number 1 simply due to volume of sales when Sears was still around, however they are mostly just rebranded LG/Whirlpool/Frigidaire appliances.
Exactly
Yeah, surprised me they didn't mention that.
I agree that Kenmore doesn't manufacture their own appliances. Whirlpool and Sears seaver ties in 2019. So lg and Kenmore makes most of their appliances. Ge who is bought out by haire may make some Kenmores. Hell even wascomat got bought out by electrolux.
Exactly, that is a LG refrigerator with a linear "garbage" compressor
It was #1 for breakdowns
That’s why I bought a Speed Queen front load washing machine. LOVE IT.
I got a 10 year manufacture parts and labor warranty.
Next I need to get the dryer.
@@phouliscostantinou1767 even Bosch doesn't make them as they used to. 2 year old dishwasher and the heating element gave up. It was after warranty, but still reached out to them. To my surprise, they approved the repair at no cost to me. So I guess they did something right...
If it's a front load, it still has a computer and you have been lucky to not have problems. I know people that have had a GE front load for 10 years and no problems.... every now and then, a good one comes off the assembly line. I sell used appliances so I see 100000 times more than a regular person.
I am 24 years old now, recently my mom called me to let me know our old washing machine finally broke down for the first time. I was like, why are you calling just to tell me that. She then said that they bought it around the time I was born. All, I could say was, "Oh!".
Make a long story short: My parents and friends would easily have major appliances last for 2 decades +. WTF, RIP OFF
@BBBBBBBBBBBefw Avoid everything
@Histopher Citchens Yes
Yup no question about it. 10 years at a minimum.
I prefer items that can last at least 20 yrs
@BBBBBBBBBBBefw You called it. They don't want to fix their own crap and don't have the parts. I buy basic GE stuff or similar and it lasts longer.
Just imagine how loyal of a customer base you’d make by being an appliance manufacturer who doesn’t make stuff to break in less than a generation’s time in modern times. Seriously.
But just think of how much profit every appliance manufacturer can make if they all make them to break..... and they do. Loyalty does not = profit. That is why we have ended up where we are at today.
50 years ago I learned in business school about a term known as "planned obsolescence". Products are manufactured to break.
LOVE YOU MARKETPLACE! REAL JOURNALISM!! REPRESENTING THE PEOPLE!!!❤️❤️❤️❤️❤️❤️❤️
i am just curious, why buying for example expensive fridge for $4-5k when you can buy $300 one that will do the job? you just need to stop stacking so many supplies (half of wich you end up throwing), which means you will eat fresher food anyway... i have a Frinko fridge that is running for more than 23 years without any repair so far, got it for $300USD back then...
If I hit $1200+, I'm very tempted to look into a commercial appliance instead.
Got a portable dishwasher from my sister in-law in 1999,she wanted a new look so gave it to me and it lasted another 10 years. She was working on her third one in that time.
I replaced it with another 90's era one for $40 that the seller said leaked. It was just a corner seal that was missing, a part replaced from the older one. It's been in use for another 12 years 😁
Bought another 90's era one that's works just for spare parts or for a replacement if needed for $20.
I also have a 25 year old washing machine and dryer, plastic handle broke on the dryer within 5 years and that's all. A friend of mine is working on her 5th washing machine in that time. The difference is all of the new stuff have motherboards that keep going out, they're worth more than the entire product to replace.
Friend bought the cheapest top loading mechanical washer she could get, so far after 3 years no issues.
Parents have Maytag washer 28 years old, works like new.
EXCEPT that they were bought out years ago by Whirlpoolor GE I think. Resting on the name of quality that Maytag built, the consumer thinks they're buying the same quality appliance as you purchased 28 years ago. Maytag is absolute SH*T now. purchased fridge, stove, dishwasher and microwave. I purchased Samsung Washer & Dryer. Have had problems with all of them, under 2 years old. Built in obsolescence. DISGRACEFUL. It's intentional and DISGUSTING.
@@griffinharvey3910 , You're exactly correct!
Last year I went back China to visit my parents. The apple-green Panasonic fridge they got in 1977 was working better than my 4 yo fridge in Canada, never being repaired once. The fridge was among the first ever imported products after China opened its door to outside world. I believe that will be the only fridge that they will ever need all their life.
Thats normal. I retired mine at 35 years still running. Bought a Speed Queen before they were
forced by the gov to cheapen them to meet regulations. The last of the real appliances built.
LFOD !
My appliances made in 1994. They do not break. The simple non electronic appliances with less features will hold up better, but when customers see the new fancy high end units and buy, they will have more problems. The higher efficiency requirements did not help. Do not buy high end. More electronics, more trouble.
After 8 years the digital clock-timer in my oven started going and it would not allow me to turn the oven on. The price of a new clock unit cost 80% of the price of the appliance. I simply looked at the schematics and disconnected the clock-timer, re-routed a wire or two and the oven now works fine. Had my electrical engineer neighbor look at it to make sure the jury rig was correct and I was not going to burn my house down. Amazing that an unnecessary component can render all the necessary components inoperable and then cost so much to repair.
ironically I have some of appliances that might be even old than me work better than a brand new one coming out last 5 years. And those old machines are way easier to get fix than those "high tech" ones. So now if I haven't buy some thing, I make sure I can find the replacement parts and get to know how it works and how it can be fix before buying it.
Great to see Louis Rossman references! Circuit diagrams and part numbers used to come with appliances and electronics. The same era that public schools taught finance, electricity and critical thought. Such a sad time to see conglomerates own, control and pincer us into debt and dependance. No wonder so many corporate workers are on anti-depressants.
My Brastemp fridge is 22 years old,my Brastemp oven is 35 years old,mty Bosch wash machine is 15 years old ....you got love Brazilian appliances!
i am in South Africa. Here if the part is not available then there will always be a universal part part that will fit and work like the original. Parts are always available no matter what.
Someone could make a lot of money restoring old 1950s washers and dryers. Or just buy commerical equipment. Like the washers in the laundromat that you put the coins in.
Seriously true
I own a laundromat those mechanical timers are becoming obsolete. The majority of commercial equipment is 3 phase not single phase. Also the front load washers are hard mounted. Meaning you have to secure them to c channel base. You can buy speed queen topload washers that are commercial designed for $800 to $1000. I guess when you know you're product is good $$$$$.
@@whitesheatingairappliancer7101 yes I just meant those standard top load commerical washers. Can you buy those for your home ? Some seem quite old. Maybe they don't even make anymore.
With clear instructions and warnings, repairing stuff isn't dangerous. Granted, there are exceptions like batteries and power supplies, but those are meant to be replaced anyway because they're not safe to fix without proper training.
I still have the same dishwasher from 1995, pretty sick...
Bosch if you were wondering.
In 2014 we bought a whirlpool washer and dyer, in October 2019 the dyer's timer broke and we couldn't find the part in near-by stores or whirlpool's website (the model is said to be old!) we brought a used one for now and we'll buy a washer and dyer together to get the discount once our current washer, which is shaking and making very load noises sometimes breaks. I also discovered this week about the printer ink scam, the textbook and access code scam :(
My brother brought a New Condo 4yrs ago in the San Francisco area and it came with all new appliances.... the refrigerator didn't make it 2-2.5yrs before major failure...he replaced with $4k unit from Bosch too my utter shock and dismay which was more than I paid for my Stove Refrigerator plus washer & dryer combined 18yrs ago(that haven't broke)
yeah we wanted to get a washing machine dryer combo. We only have a washing machine over 20 years old (no dryer) - tiny and and likely not electrically efficient but was advised by the sales staff to just use the washing machine until it's broken. New models don't last as long, replace only if we have to.
Haier has been one of the best appliances I've owned, the Haier washer and the portable ac heat pump units. When the one ac heat pump needed repair the part was going to take several in the middle of summer when I needed it most they simply sent me a check for the total cost of the unit and still repaired it in about a month all while giving me a loaner product. GE was terrible for warranty and their parts cost a ton more than the appliance is worth
I have been fixing appliances for over 20 years and been in the the biz for my whole life and I will not touch lg or Samsung. It's the low voltage loads and all the control boards that cause these failures. Back in the "good old days " everything was 120 vac now it's all 12v or lower. Needles to say I make great money in my profession.
Here in Europe there is a mandatory 2 years warranty for new appliances! There is also extension to those 2 years! If something breaks down while on warranty it has to be fixed within 30 days after the breakdown is reported, if they fail to fix it within that time period, you either get your money back or a replacement item that is the same that you bought or a newer model, at lest that's how it works in Portugal! Apple had a hard time in Europe because they only wanted to give 1 year warranty (like in the US?), and Europe said "Nope, you sell in Europe have to give 2 years warranty"!
They just don't make them like they used to, what ever happened to "it should last a lifetime."
There isn't any money in that...
@@sycoticpsycho Correct. Or more accurately, the consumer has squeezed prices to the point where the manufacturers could not survive on the remaining margin if consumers only replaced their product every 20 years. Same goes for cars, etc.
We all complain about poor quality goods made overseas, but we as consumers drove that trend. Just as we all complain about dishonest politicians, but consistently vote them in.
@Stainless Steel Lemming Its true that its consumer driven to an extent, but of course the companies are going to move it overseas when they can pay the employees 1/10th the salary and use cheaper materials
@@VeyronBD I suspect strongly (from experience) that most companies would happily source and manufacture here in the states if they could get a decent margin on the products. But consumers are very resistant to price increases. Can you image what an iPhone would actually cost if it was manufactured here? And do you think people would pay that amount? Apple is one of the few companies who have managed to maintain a price premium, with a typical margin of 60%. Other consumer electronics companies are happy if they can get 20%.
The old appliances last forever. But where's the profit in that?
I had my Fridgedaire for 17 years. Then I bought a GE broke down in 5 years. Now I have a Whirlpool. I’ve had it so far approximately 4 years. I’ll see.
Very carefully chosen words there, lobbyist. Also, extremely frustrating. We all know what the reality is.
I always buy my appliances from sears scratch & dent. I save money.. my two refrigerators (kitchenaid & whirlpool ) have both lasted over 11 years. My stove is a Frigidaire.. it doesn’t work very well and I really should replace it. My Samsung steam w&d is over 11 years. Today I just replaced the heating unit on the dryer for $30. It’s working great!
I bought a Kenmore clothes dryer in 1998 still going strong
my JC Penney oven is fantastic probably 40 years old
a whirlpool cothes washer quit after 5 years though
I'm going to buy the most uncomplicated basic stuff I can find and grill them on product lifespan and repairibility
Your 1998 kenmore dryer was built by whirlpool
Notice that LG didn't even say they no longer make that model of compressor. No - they are flat out refusing to sell compressors, including for fridges currently in production. They openly acknowledge that while they do have the parts in stock, they refuse to sell them as a business decision, to force you to spend more on a new product.
After our fridge broke down we went to a secondhand store and bought a 1980's fridge. You waste more energy buy they work and dont break down every 5 to 8 years.
My Fisher & Paykel refrigerator (Manufactured in New Zealand) I bought used.
It is now 11 years old,
I replaced the defrost element in the Freezer since then, (with ann after-market element costing $35, the original was priced at $129 .
Replaced also some plastic components in the freezer that had become brittle, and the refrigerator works great. The Freezer temperature can go down to -24°C
and I have the Refrigerator running at 2°C ---- though it will go to Zero which is not desirable to drop the temperature to freezing in the refrigerator compartment.
One newly married couple I know bought a $3,500 Two Door SAMSUNG refrigerator 17 months ago which required a warranty repair after only three months of use,
SAMSUNG executives and investors are singing all the way to the BANK.
My parents used a refrigerator for 20 years without any issue. Now my new GE fridge started breaking once a year after being 3 years old, mostly due to proprietary parts too so I have to buy from the manufacturer in order to replace them. Of course at an inflated price.
Look at the compressor on a new fridge it's 1/3 the size of older refrigerators ,new refrigerators depend on you keeping your house at a constant 70 degrees.
I have very similar concerns with laptop manufacturers and sellers. In September, I purchased a brand new laptop from Staples. Within 3 weeks, it would not turn on! I tried everything. I went back to Staples before the end of September and they refused to help me! They said their refund policy was 21 days?! I couldn't believe it. Laptops should last 3+ years. I spent hundreds of dollars on a laptop that didn't even last me ONE FULL MONTH! When trying to contact Staples Management, they ignored me. I was left out of pocket and had to purchase a new laptop elsewhere. I would love for Marketplace to shine a light on this issue- many people are dealing with this problem.
I have a Fridge from 1995 still works never broken 25 years old never broke same with our Make a wave oven and that are from the same year and never broken or replaced our new washing machine and Dryer tho brakes once a year it’s made to break
I used to work for Applicanes reseller .
They only offer 5 year extended warranty. I had many customers and their appliances just stopped working just one month after their warranty expires.
The cheapest fridge willlast longer. They know you are willing to spend the big bucks. So they make sure it doesn't last as long so you gotta spend more $ for a new one
I have been frustrated these past few years with all of our appliances. I am willing to spend more on an appliance if I knew the appliance would last longer or at least have parts available. Our Kenmore refrigerator broke down after about 2 years and it was the compressor (LG brand) just like the one profiled in the video. We waited for a replacement for 3 months. Our Samsung dishwasher also broke down after about 3 years. Luckily, a repairman had a part and it was fixed. Our Maytag washer and dryer also broke down. The washer was nothing but trouble from day one. Then the dryer went out. More repair dollars spent. What is a consumer to do? I have no confidence with any of those brands.
The one thing I don't get is how does that woman representing the appliance manufacturers live with herself. Why do politicians listen to her? She is helping to perpetuate the madness. Consumers just want good value but we are held hostage and are pretty much helpless victims. Calling support numbers does nothing. It's pretty much corporate greed and a crime against our planet.
I have a kenmore from 1990.
Ice maker broke but still works.
Need to paint it.
You know that Kenmore refrigerator is actually a LG with a linear compressor that is garbage. You HAVE to replace that compressor with an exact one that costs around $400. Yes, that same linear compressor that has "10 year Warranty"
There is a problem on Toronto share bike, I bet so many people doesn't know the rent rules and get over charge after they bike over 30 minutes, wish you can investigate the biking system.
Last time, I bought a 24 hur day ride with 7 dollars and when I received the credit card bill, the share bike charged me 50 dollars additional after the day bike. They make rule to charge people who doesn't know it until you call to them. Wish marketplace can take a look on it. Thank you!
If you're going to buy a new appliance, buy simple. Medium end appliances built with time-tested designs seem to last longer in my experience.the parts have been the same for so long they're also seem to be very easy to get replacements. just be aware that simple does not mean cheap cheap versions of time-tested designs they be made out of chintzy plastic that can break more easily.
This is a new standard in the electronics world, the quality of products is going down. The reason being, they want to sell more. Also they are adding too much technology in these products making it easier to break and harder to fix. Also parts not available is a common issue, if you cannot fix it then for sure you are forced to buy a new one. We need laws like the one mentioned in Europe and a culture where fixing should be first priority.
I feel like they only surveyed the 1500 people who have had a breakdown, when the millions and millions of people likely don’t have a 30% breakdown rate in a few years
It is a real problem.
To be fair most people who have had no issues with appliances wouldn't take time to complete the survey, whereas those with problems maybe more inclined to take part in hope of action being taken
My Mom bought a refrigerator brand named National back in 2002, it still works, no problem. National brand has been discontinued, now it's just Panasonic.
Thankfully I haven't had this issue with one of my major appliances yet BUT we did have a horrendous time with our broken HOOVER vacuum (new motor needed) this year which was less than 1 year old. After waiting more than TWO MONTHS for hoover to honour their manufacturers warranty, we gave up and claimed our bestbuy warranty and got a new vacuum. My carpeted stairs needed to be vacuumed. I will never buy from hoover again. Awful experience.
If you are in the USA and in California, look up the lemon laws (thanks CBC for that tip)
Million dollar houses and fridges that break down every five years. Things are getting better though.
"𝐼𝑡𝑠 𝑀𝑒𝒉𝑢𝑙 𝐷𝒉𝑜𝑙𝑎𝑘𝑖𝑎 𝑉𝑠 𝐿𝐺. 𝐴𝑛𝑑 𝑜𝑢𝑟 𝑙𝑖𝑠𝑡 𝑠𝑎𝑦𝑠 𝑡𝒉𝑒𝑦'𝑟𝑒 𝑖𝑛 5𝑡𝒉 𝑝𝑙𝑎𝑐𝑒 𝑤𝒉𝑒𝑛 𝑖𝑡 𝑐𝑜𝑚𝑒𝑠 𝑡𝑜 𝑦𝑜𝑢𝑟 𝑒𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒 𝑤𝑖𝑡𝒉 𝑏𝑟𝑒𝑎𝑘𝑑𝑜𝑤𝑛𝑠."
😲Wow. Mehul's breaking a lot of hearts!💔😬I don't think its nice to rate him though. Just stick to rating the appliances, Marketplace.👍
Lucky good got 6 years out of his $1900 LG. My $2900 LG only lasted 3 years
Now, I'm pissed. try Japanese if they make major appliances.
ET Himself lmao my fridge is a stanced JDA lyfe
@@walkingdead171 Not standard style
@Big Smoke Woops, such as? It is ok to mention in here 100%
Also we have a whirlpool SS that’s 25 years old and still works well in my basement every time my LG refrigerator quits I bring up my whirlpool from the basement
We have a 9 year old Kenmore ELITE (made by LG) Refrigerator purchased from Sears when the Compressor Failed. The Compressor is Warrantied for 10 years. Problem is...Sears/LG WILL NOT let you talk to a Repairman. Sears wants $100 up front to Diagnose. Sears will ONLY WARRANTY the Compressor IF THEY DO THE WORK. Sears charges Twice as much for Parts. Sears charges Twice as much for Labor. It used to be Sears had Repair Technicians you could call & pick their brain. Sears used to provide Free Estimates. Sears used to be Comparative. Those days are gone. I blame the Internet for much of that. The Internet allows Greedy Corporations to be even more Greedy by letting go of People to answer Phones. Pretty nice when you can run a Major Corporation without a Telephone!
We were fortunate in that we were able to Buy a New Compressor from Sears Parts Direct. We Installed it ourselves...thanks UA-cam!!
Sears Gouged us big time over s set of New Tires with 75,000 Miles Warranty on them. The Tires had 14,000 Miles on them and were Cracking in the Sidewalls...Terribly Unsafe!!! It Cost us $400 to get out the door of Sears on a set of Defective Tires under Warranty!!!!
We Bought a used Maytag Washing Machine back in the early 1980's and used it for 20 years (family grew to 6) with not one Repair.
If appliances that can't be repaired were broken for parts like cars were, many of those parts would be available for consumers in a timely manner...
The interior shelves of low cost Kenmore refrigerators can break because the shelves are not strong enough sturdy enough to handle the weight of the food on the shelves ... cost for each shelf broken is about $200 break two shelves and the cost is $400
i believe that sometimes the appliances brands like LG Samsung /三星 deliberately on purpose jack up and mark up the appliances parts price and repair cost to encourage you to buy a new machines. plus it gets you thinking that getting a appliances fixed or repair is not worth it .
Sana may marketplace dn sa Pinas
Just replaced the LED light module in a 2 year old Whirlpool fridge how crazy is that? Also have had techs out to fix our 8 month old microwave but it still is having issues and the warranty is about to expire on a expensive one 🤬
The issue is there is that it's based on 20 years of data, that breaking seems to have started around 2008 or so, so a little over half the data should be fine.
All of may appliances are at least 14 years old yet they function great, I was even able to purchase parts for my microwave which had a broken front panel and surprisingly, GE has parts still
Also, only recently my dry had broken which I have had for 15 years
Our 8 year old Samsung dryers heating element burnt out. We bought a new one, replaced it and it worked for about 20 minutes then the element burnt out again. Decided to buy a new dryer. Went with a whirlpool, and as soon as we plugged it in there is a knocking noise coming from the motor. The customer service lady on the phone said that doesn't sound good. It also shut off during a drying cycle with a error message. They come tomorrow to look at it.
Miele....made in Germany. Quality appliances, comparably speaking. But the replacement parts availability can still sometimes be an issue.
^ This... Can be a fair bit more expensive than standard consumer grade tat, but are a lot better designed and built. And most Miele appliances are designed to give roughly 25 years of service.
I had a whirlpool washing machine and it finally died after 10 yrs. But then again it was built 10 years ago when the manufacturer's weren't being greedy.
If your appliance dies after 3 years, why would you buy new again? Go to an estate auction, yard sale, etc. and get some older, non-computerized appliances.
You can buy an older machine and have it totally refurbished for half the price of a new one.
Products are cheaply made these days and you're more than likely purchasing a discontinued product. Decades ago, you paid more for a quality product and it lasted forever. Today has become a "throw away" society. Manufacturer's are fully aware of it and are continuously taking advantage of the consumer's. I bought a new washer and I was told by the salesman... "It's a great washer as long as you don't put liquid softener in the liquid softener compartment." 😲 My response, "You're joking, right?"
I from Australia my Samsung fridge broke down just after two years and same thing happen to washing machine was just over two years. Both appliances were out warranty.
If these appliance manufacturers won't give a 10-15 full warranty for these new high tech versions, then they should build some in the old tech where they lasted decades.
Not different in Australia, is a world wide problem. Manufacturers should be forced to extend the warranty period.
Umm, if the manufacturer discontinues the parts for a machine in 5 years, then they have just told you how long they expect that appliance to last. 5 years.
One question if you can’t buy an lg compresor why don’t get a Chinese one ?
Buy Miele and Bosch. They last a long time.
Is it against the law to vent the refrigerant to the atmosphere?...so how would you change a fridge compressor?
Industry standards. They give them a 5 year warranty. Parts are designed to break down immediately atfter that period. They will not have the parts avalible by then. Deal with it or buy something old to fix.
There should be a law requiring manufacturers to produce spare parts up to 5 years.
When your grandma's 1970's appliances that are older than you and work better than your 1-2year old ones.
that one used so much electric.. you can buy brand new one every year... and cost less....
@@campkira Probably, but yet its sad that many fridges we had all died. They should last as long
@campkira No way they use *that* much electricity, they use more but not so much more.
@@eduardoavila646 Nostalgia is blinding sometimes. You really wouldn't want to be using a 1970s washing machine, or a fridge for that matter. Remember the regular defrosting that was required? The airconditioning window unit that roared, rattled and clanked its way through the day and night? The oil heaters that required regular filling with expensive fuel in a large, externally mounted tank and gave the air a peculiar smell? The large, inefficient, sometimes wood fired water heaters?
I wouldn't swap my reverse cycle air conditioners, frost free fridge, instantaneous hot water system or my set and forget washing machine for any of that old crap
@@deaddoll1361 Yeah dude, but i'm not nostalgic about it. It was a joke comment.
Well based on my grandmas real situation anyways, she keeps thos ancient appliances.
Lots of brand names almost all made by only five manufacturers. Choice is an illusion.
They used to last for decades...but there's much more profit to be made if they only last five. Failure is designed in. What a scam. I couldn't stomach the interview with the appliance lobbyist.
and among this five 3 of them are garbage.And we down to two
You guys should consider getting Japanese Brands. My home in Singapore has Panasonic/National Brand and they all work more than 10 years. The one we have currently, bought in 2008 and it is still working fine.
@@grildcheez1504 It's an outrage, that's for sure.
@@marvint480 I think the issue is being able to buy the same model/version Europe has. European Appliances seem to be much better quality as seen in the video, but how can we order it here?
@@marvint480 yes, Panasonic is very very good. problem is in Canada you cant find them anywhere and the choice is very poor since stores only stock the very high end item.
Warranties for all appliances needs to be at least 10years.
Could be done but cost would be covered by the purchase price. For example Maytag makes 1 washer sells for 795. Exact same features but with heavy duty “commercial” 5 year warranty and heavier motor and parts costs $1195. As an appliance retailer I offer both but no one wants to spend the extra 400 for the same features but better built. Oh, there goes another 795 washer out the door!
@@daresome1 exactly. It is not that this cannot be done but ultimately these companies service us clients as we want. And we dont want to pay the extra cost for quality. We want to sit back and complain things are not built well but wont pay more higher quality...
the funny thing is, they do have 10 year warranty on some components. my washer dryer has a 10 year warranty on the motor and drum, lol the two parts that almost never fail haha
Samsung has the best warranty and products
@@daresome1 I agree but if you build a good product then the warranty should not increase the cost of the product. 5 years, 10 years those are just numbers and if a product is of quality then those numbers would be irrelevant.
Engineered obsolescence is fraud.... but, the industry standard. Government turns a blind eye, allowing it to be legal.
Market place is great! Keep up the good work. Canadians deserve better and if these companies want to participate in our market they need to be better.
Everyone deserve better when they spend their... money not just Canadians!
I feel like a pro when i fixed my 20 years old wash dryer by just replacing the fuse for $2
Yeah, but you probably burn electricity similar cost to cost of a new one in few years.
It would be great to support open source hardware & software to make appliances more repairable etc. Reducing sales tax for repair industry very well would support local economies with higher wages, I should promote it to my government.
Check your venting situation including your filter box. The thermal fuse is a safety device to cut the control power when exhaust temperature gets to hot.
100%
Wow. You’re a stud! I’m being serious. We should all learn that skill. Likely more of us will need to be smart like that. You should get a few extra fuse while it’s still cheap and still available.
If you make a video on how to ... please send me a link
"I hear you, but stop asking questions because I don't know anything and will only keep repeating what I have been coached to say"
That woman interviewed, she definitely lies
What we should expect? I totally believe that all people in that office are paid by big manufacturer to lie, oppose any proposal for new law that could would disrupt their easy cash grab practice.
She doesn't "lie" she mask the truth... Notice she says that the average lifespan of appliances didn't change in the last 20 years? What about the last 30? The last 50? And this is the one that jump to me.
Here in America we call them lobbiests :D And yes, they absolutely will lie. Anything to sell their pitch.
She'd make a great politician
@@Bleusilences I have a whirlpool washer from 1971 that works PERFECTLY. The scary thing i can get parts for it and its simple to repair.
I shouldn’t have to pay the cost of a used car for something that doesn’t move inside a house. I bought a 2001 Ford for 950 dollars and you’re telling me a fridge worth 5 grand won’t last as long as a hunk of metal used for transportation instead of something that crunches ice and cools food
You've be safe driving that new fridge than that POS 2001 ford.
Yes 😂
For some reason my dad's 2001 ford windstar only lasted 6 years. And he hates any car brand except Honda and Toyota after that.
Andrew Winkler: Well said.
pretty sure your ford had endless cost.... but people who paid 5k for fridge are not smart people....
they are purposely making appliances to not last as long to keep their factories going. Fixing is not in the manufacturers interest.
And if you dare press the issue, they'll probably say something like "If we made reliable things, we wouldn't need to employ as many people. You wouldn't take people's jobs away would you?"
There goes the giant brands on saving the earth and their green technology.
Bring in Greta....
mark nieuwejaar “How daaaare you!” 😂
HAHA
That appliance graveyard they are standing in, is not a graveyard. Those used appliances get repaired by used appliance guys and resold to people who can't afford new or do not want to buy new. How do I know? Because I am a used appliance guy.
They only make more trash, with less interchangeable parts...
The association should show us their data. It's just blah blah blah otherwise.
Mr537leslie
exactly!
She is just a made up character.
She just made that up ha
Shes an NPC
it might be possible that within last 3-4 years things are a bit different. There used to be a company "Consumer Reports" that would test appliances and then write up reviews on what their tests revealed. I bought an Equator washer dryer combo. Thankfully I bought the extended square trade warrantee for it. about a year later it stopped working correctly. And Square Trade took care of it for me. In this cae, they just reimbursed me for my cost (not including the sales tax) They said it would have cost too much to repair because of its age. And they didnt have a comparable unit they could replace it with. sadly these units went up in price due to the tarriff, by about $300.. but I am thankfull they did reimburse me what i paid, minus the sales tax. I took a hit on the sales tax. I had to sort out on my own disposing of the old unit. Also, I am out the cost of the insurance time still left on my policy. So I will have to repay sales tax and for a new square trade policy. but for an expensive appliance I think it was worth having it for this machine. I think some credit cards also double the manufacturers warrantee. SO i wonder if any of these people had this option to get the unit repaired or replaced or get a refund for their purchase price. I think some of them or at least one of them said they took it back to the shop they bought it.. i suppose they got a refund for what they paid? On the others i think the units were 4 years or less in age, so could have been still covered under a manufactuers warrnatee?
Don't buy the most expensive one with the most features. By the basic one that is well reviewed for appliances.
Danny C. Cheaper the better. I got a $300 freezer, about 1 cubic meter, and it’s perfect after 5 years. Been through a lot. Even dropped from the backhoe. Lol
Definately agree...
I think the answer is to legally require a 25 year full coverage warranty on all large appliances
As well as parts availability for at least the same time---at least on functional parts. Used parts can be had for trim and decorative items on the appliances.
25 years? Most of the companies would of went bankrupt
@Box Addict i mean they would be bankrupt because nobody needs to buy anything every 5 years
@@sawarebel No they wouldn't be bankrupt, they just wouldn't be billionaires.
@@Mario-zm7qj How? They do unreliable stuff because they want more money.
CBC either made her look really bad or she's just a really poor lobbyist.
Search up right to anti repair lobbyists and you'll see it doesn't really get better then this.
Gotta laugh at the Kenmore on the list. Other than the handles, that Kenmore Elite french door fridge is exactly the same as its LG branded equivalent. Kenmore is made by Frigidaire, Whirlpool, and LG for Sears.
Sears is dead in Canada. Where can you even buy one new today?
My Blomberg brand new washer and dryer both broke in 3 years. Absolutely ridiculous. I spent a fortune fixing them last year, almost as much to buy a new one. Just checked, over $1000 to repair both
WHAT A LIE! NEW APPLIANCES DO NOT LAST 10 YEARS! Many of my friends are having stuff brand new and break down within 2-4 years.
I am an American. Bought a front loading washer within a year the power button failed. Call to have it fixed and was told the button wasn’t included in the warranty. I called several times to order the part and was told it wasn’t available to the public. Had the repair man come out , he couldn’t order the part either. I call the company about five times when I finally was told they would sell me the part. I had to purchase the entire circuit board at $350. US. The power button is plastic and had fallen off and fell between the plastic housing and the circuit board. Very poor design, it should have been covered in the warranty. I ended up paying the $350 plus the repair mans fee to install the part. After about the two year mark I had to replace the entire machine due to bad bearings.
In 1996 I purchased a new clothes washer and dryer. Both have broken down over the years. Every repair person I’ve talk with has told me to do whatever it takes to repair these appliances because the new machines are junk due to the electronics.
You need machines to wash and dry your clothes, not flash lights and play tunes.
I live in an apartment with appliances from the 50's, made at a long ago shut down factory about 20 miles away. Still work perfectly.
Stephen Vincent ok...enjoy the electricity you waste
@@Phlegethon i have a 1950 gm frigidaire refrig that only uses about as much energy as a 100 watt light bulb when its running. its the first generation frost free fridges that are power hogs. of course i still have to defrost mine once or twice a year but its not wasteful
Last year I went back China to visit my parents. The apple-green Panasonic fridge they got in 1977 was still working nicely, never being repaired once. The fridge was among the first ever imported products after China opened its door to outside world. I believe that will be the only fridge that they will ever need all their life.
Well yes and no. People don't seem to remember there was just as much rubbish then as there is today.
@@Phlegethon I'd rather pay higher Electric bills than have to spend 12-1600 dollars every 6 years to replace a refrigerator. In 6 years I don't believe it would cost no where near $1600.00 just to operate a 50 year old appliance.