I'm so sorry you've had to deal with that aggravation. Unfortunately, and sadly, this seems to be a common issue with Narwhal/Nahvalur. A few years ago, I experienced the same thing with their Original & Schuylkill models that I purchased in close succession. Since then, they've come out with higher-end [more expensive] pens made with beautiful materials; yet, I was so turned off by the initial experience I never considered getting another Narwhal/Nahvalur pen again; especially when there are so many gorgeous pens out there made by other brands or independent makers that don't experience this level of quality issues. It's great that you were able to fix them. The point is YOU shouldn't have had to.
Thanks for the update. Indeed, the wrench should come with the pen. Its not easy to find them to fix the pen. I have seen somewhere that twsbi wrench would fit the narwahls.
This exact issue just happened with my tromso too 😢😢😢 it came to me basically disassembled and I had no wrench. I bought it through Galen so returning directly to them wasn’t an option. My husband and I tried to fix it but I ended up having to send it back to Nahvalur to fix. Seems like an easy enough fix if you have the right tools. Sadly sounds like this is a widespread issues with these models 😮
It’s unfortunate that this issue occurs so often. I hope it makes them rethink adding the wrenches to the pen package. Would save them lots in future costs for shipping and repairs.
You are now the 2nd person I've seen that had this issue, which now makes me nervous because I have one on it's way to me. However, with that said, I am beyond grateful you made this video just in case I have this issue.
This happens with mine all the time, during cleaning and writing, I love the pens but this frequent occurrence does make use them a bit less. The first time it happened I was in the middle of writing and ink just spit out everywhere 🥲
I'm really glad you made this video to share your experience. I've had my eyes on Nahvalur, and seeing that it is fairly easy to fix, I don't think I"ll be turned off from purchasing. Very helpful!
Was looking at the Narvalur pens too, both of the models you have but in different colours and it does definitely impact my opinion of them too so think I'll avoid them for now. Thank you for sharing your fix though too
I only have one Narwhal/Nahvalur pen. After cleaning the pen I developed the same issue. I was able to fix it, but it completely turned me off to the brand. It's too bad because they make some beautiful pens. I'm glad you were able to fix your pens, they are gorgeous 😀
My vac filler Original Plus had the rubber on the plunger come off the second time I was cleaning it to change the ink. First and only Nahvalur purchase, I don't think I'll ever buy another one
Hi, I just found your video, thankfully. I just got a Narwhal Horizon Twilight fountain pen and had the exact same issue after cleaning it the first time. Mine didn’t come with a wrench either. Luckily, I found a wrench to a Chinese pen and with the help of your video, I was able to put it back. I have a sinking feeling it’s going to keep happening. I have a Nautilus, 3 original plus pens, a schuylkill and this horizon. This will most likely be that last Narwhal/Nahvalur for me as well. Thanks again for sharing this video.
I'm surprised to hear people are having this problem. I've got several Nahvalur pens and never had this issue. I wouldn't call these "broken" though. They weren't tightly assembled. That is a problem and it shouldn't happen but there are broken parts that needed to be replaced. So many of their pens include the wrench. Why they're not included in the more expensive one is odd. The wrench is used to thoroughly clean and grease these piston fillers when needed.
I truly thought I broke it until Nahvalur sent me instructions for how to fix. But without that knowledge, many people would think they had broken the pen.
I’m so great full I came along this video I watched it the day before I got mine and the first time I tried to fill it out of the box the same thing happened, now to find the right tool and hopefully fix it
I have 1 nautilus and when I got it I emailed Narwhal asking to buy a wrench for cleaning and they told me that the nautilus wasn’t disassembleable like their other models. Looks like that isn’t true since you’re able to use a wrench with yours. That’s irritating.
@@KarynaLovesToPlan I didn’t even think to - I contacted Atlas and they sent a replacement (and I mailed back the other one). I really wish I had because then I’d still have my beautiful pen. It is so valuable that you shared this video!! I appreciate you!
I was just coming to say that I'd seen your pen do this, too, so I'm not sure I want to buy a Nahvalur pen now. I'm glad these can be fixed with a wrench, but good lord, they should send a wrench with them or retool their pens.
I had this happened to my Nahvalar Horizon and when I emailed the company i purchased from they said they would take care of it if i sent it to them. I also reached out to Nahvalar to get a wrench bc someone else recommended to do that but its a special wrench apparently not the one you showed in the video and they dont send those to customers. I got my pen back and its been fixed but im quite upset that i cannot fix this on my own. I havent inked it yet because im nervous to do so. I think this needs to be known to customers before purchase 😓.
Yup, same thing happened to my Tromso. I reached out to where I purchased it and they sent me a wrench and I was able to put it back together (it took me a couple of times as well). When I clean the pen, I remove the nib unit and clean it that way instead of flushing using the piston, it's much faster and easier. Sometimes will also ink it by removing the nib unit especially if filling from a sample.
Thank you for the video. I was just looking at purchasing one of their fountain pens from the Voyage model line. Like you said, wonderful colours and looks nice. However, given your review and the troubles you have highlighted and others too in the comment section, I have doubts about their quality. It is a shame. Once again, thank you for the tutorial.
Glad this was helpful! I did end up purchasing another Nahvalur, with the knowledge that this could happen. I'm being a lot more careful with my newer model.
I had the exact same experience! I had one of the Horizon models and when I was cleaning out the ink, the piston just came out. For no reason at all. I had to take the pen back to the store I bought it from, where the guy tried to play it down by hinting that I’d probably used too much force. (As if in 30 years of using pens, I wouldn’t know how to ink them! 🙄) Still he fixed it for me, but I ended up selling that pen and the other Nahvalur pen I had. I was just wary of using these pens and I don’t think I will go back for another Nahvalur unless the quality issues are addressed. 😔
My TWSBI Eco did this to me when I first got it, I knew you could disassemble it like that bc it came with the wrench and silicone grease but I panicked snd thought I broke mine. Luckily I know how to re-assemble the pen when it does that, so I think I'll go ahead and probably buy one in the future since I've been thinking of buying one sometime. Still sucks that that is even an issue though, I agree that they should include the wrench and instructions simply for cleaning and greasing purposes, like the TWSBI Eco has.
I hate the experience turned you off to them, but that is understandable. I love my Narwhal pens. One is stuck now and found your video helpful. I fortunately had mine come with a wrench. Even it it didn't, I would have probably used the one that came with my twsbi 😅. what a journey in the world of fountain pens, right?! I'm glad you were able to figure it out and decided to post this video.
I had the same issue with my Nautilus...they sent a wrench..and since the mechanism was the same as TWSBI's I could fix it. They should really do the TWSBI thing and include a wrench and silicone grease with their pens.
This looks like the same process you use with TWSBI pens when you disassemble them for a thorough cleaning and/or piston greasing and then have to reassemble the pen. It can take a bit of fiddling to get it reassembled exactly right, i.e. so there's no extra space at the piston knob. I do wonder if the metal wrench that comes with the TWSBI 580 is sized properly; I'm guessing ot might be. The plastic wrench that comes with the TWSBI ECO might have too much protuding plastic (hard to articulate this).
I have disassembled a TWSBI before and at least with a TWSBI, they make it know that it is possible and they provide the tools to do so. Here there were no instructions or tools unless you went to Nahvalur directly.
This is really concerning that it seems to be a common issue, and these pens are expensive! Not gonna lie though, your Tromso is so pretty I still kind of want one. 😂
I have the wrench for Leonardo pens. I wonder if that would do the job? I also didn't get a wrench with the 2 Nahvalur pens I purchased, and am not aware that the Nahvalur wrench can even be purchased in my part of the world. I'd be a bit washed up if my pens did the same as yours and the Leonardo wrench doesn't fit. Do you have a Leonardo piston tool? And if yes, could you compare if they are interchangeable?
@@KarynaLovesToPlan I also had to purchase the Leonardo piston tool separately. It was unavailable for a while, but I just recently managed to buy it. Will test if it also fits my Nahvalur pens. Update. Tried the Leonardo wrench on the Nahvalur and either I am to stupid, or it is not the right fit. I have contacted Nahvalur directly and referenced your video to ask where I can get the wrench for my pens.
Unfortunately both of my Voyage pens that I bought days apart because they were so pretty have the same issue. I know Jet Pens also have an awesome video to put your twsbi back together so I thought I would try that but perhaps it would be better to c8ntact Nahvalur for their own video. I have to say it has also smudged my view of the Voyager pens too in the end and I have another 3 that are spectacular. Great video thank you so much.
Update: my apologies my 2 pens are Horizons that I purchased last August '23 a few weeks apart. Late Oct '23 I asked for the special Horizon ranch which was apparently out of stock hoping I could do them a solid and fix their expensive pens. Now Feb '24 and no wrench. Feeling extremely frustrated now. Waiting for a response. They were a real stretch for me to purchase and still they sit broken. They should have fixed the problem on their original early models so $300 pens dont fall apart in your hands 😢
Schuylkill are very prone to snapping in half below the viewing window, and the black feather/quill break off routinely (ok x3). Two of the Schuylkill i've had could not be fixed so do keep your receipts.
I have done a little research now after contacting Nahvalur customer service, and not having as reply as yet, regarding the availability of the metal piston wrench. Goldspot Pens has a video up that demonstrates how to clean the Nahvalur piston pens , and he mentions that the metal piston wrench is included with the Original Demonstrator and Schuylkill lines. I find that very odd, that the "cheaper" Nahvalur pens have the wrench included, but the more expensive pens don't. So if Nahvalur does not get back to me with a vendor where I can purchase the wrench separately at a decent price, or provides me with one, the other option would be to purchase one of the pen models that have the wrench included, even though I would not normally go for those models. I don't find that very customer friendly to be honest. I will think twice about purchasing another Nahvalur pen in future, as this issue does not boost my trust in the brand and my customer experience, if those that bought the higher prices models are struggling to get hold of the wrench to fix or clean their pens properly.
I was considering buying my first Nahvalur but this seems like too common an occurrence. Even though it turned out to be an easy fix, this shouldn't happen. I just watched the new one you got from Altas but I am gun-shy now.
I got one Nahvalur pen. Broke two days out of the box. Of course I had inked it up, but my dealer took it back for exchange anyway. They asked which pen I’d like to exchange it for. Anything but a Nahvalur! I’ll never buy one of those again.
I did manage to permanently break my Narwhal/Nahvalur Schuylkill Fountain Pen. I loaded it with moldy ink accidently. The supplier recommended that the pen be thoroughly cleaned out. I tried to remove the piston assembly, but forgot to turn the assembly counter- clockwise and cracked the barrel. It now languishes in the parts box, never to see ink again.
I had this exact issue, its not broken, when you put it back, it has to be put back in a very specific way. I thought I broke mine too! Thank fully out of the 3 I own, one did come with a wrench. Edit: hence why its not recommended to take apart, but I have bad ocd and have to be able to take my pens apart. The issue is, after 24hrs+ of drying, I forget the order of the parts😅
I have a couple Nahvalur pens and I feel like I’m the only person that’s noticed this, or at least I haven’t seen anyone comment on it… Has anyone else noticed that VERY often even in review views, the pen clip is slanted either to the left or right? Can’t REALLY tell from the angle of the caps on this video but the one on the left you can kind of tell that the clip is slightly bent to the right. It’s just something that I’ve seen very often but never heard anyone comment on.
@@_mr.september And once you see it, you can't unsee it! 😂 I can honestly say I'll never buy another Nahvalur pen again; not when we have a plethora of other options.🤷🏻♀️
@@roxiesossa3210RIGHT! It will never not be noticed, at least by me. I don’t see myself ever buying one again either. At the very least not till someone acknowledges the issue and fixes the quality control. 2 of the biggest lessons I’ve learned on my collecting journey is don’t buy Nahvalur and don’t buy from Appelboom.
Argh! Only pen I regret. Classic black piston filler. Fell apart. Got it going but permanent ink everywhere. Fine but dry dry dry. I have many pens and have been using Fpens for 50 years. Stay away. Perhaps the higher end ones are better?
I have not tried any higher end Nahvalur's except for the Voyage but I don't see myself trying any more soon. I have heard of others with this similar problem, and thankfully mine was easy to fix.
@@KarynaLovesToPlan so many interesting and better pens out there. I so wish I had found your video when I was researching. Overly positive reviews can ruin our experiences. Luckily I have many lovely pens I enjoy and are special to me.
I love taking my pens apart and If it doesn't come with a wrench or instruction of how to fix it thats a 👎 for me although you were able to fix it so that is a 👍
its kind of a conundrum about piston fillers because they work under differential screwing strength, you either tighten it so much it never budges you'd have little to no access for greasing in the future, or just tight until its slightly above finger tight but when the piston gets sticky, the piston operating knob defeats the tightness. when you add in something like the wrench, people think of TWSBI's DIY value/nature that it decreases the prestige/luxury aspect.
I don't blame you for being upset. This is not something I would appreciate after spending Narwhal money. Why on earth is the wrench not included with the pens? That actually annoys me more than the fact it came undone in the first place. I was looking at them but will have to rethink. Thank you for the enlightenment.
Am I wrong for wondering why on earth you should need a tool to fix a brand new pen. Wouldn't it be fair to expect a brand new pen to not need to be fixed? I don't care how pretty the pens are, that is a deal breaker for me. Unless they want to put me on the payroll and pay me for each time I have to fix the darn thing. I am sure there are other pretty pens out there that don't need to be "fixed." Please, please tell me that my beloved Esties are made better! 😊
The point of the video is that a pen shouldn’t do this during everyday cleaning and use. And if this happened to other people other than myself, then it cannot just be me over turning it.
This shouldn’t happen to a pen. Once it’s tightened down, there shouldn’t be any more give. And you have to turn the knob the opposite direction to unscrew the piston and remove it.
This very poor on Nahvalur's part. Just horrible. These pens shouldn't have the piston unscrewing like that. You don't see Pelikan's piston unit coming out, and you and also just take the TWSBI wrench to a Pelikan and open it. Shame on them.
I'm so sorry you've had to deal with that aggravation. Unfortunately, and sadly, this seems to be a common issue with Narwhal/Nahvalur. A few years ago, I experienced the same thing with their Original & Schuylkill models that I purchased in close succession. Since then, they've come out with higher-end [more expensive] pens made with beautiful materials; yet, I was so turned off by the initial experience I never considered getting another Narwhal/Nahvalur pen again; especially when there are so many gorgeous pens out there made by other brands or independent makers that don't experience this level of quality issues. It's great that you were able to fix them. The point is YOU shouldn't have had to.
My Nahvular had the plunger come off of the vacuum piston. They were fantastic with fixing it. Their service is honestly really great.
Yes! They were quick to offer to fix it or send a wrench!
Thanks for the update. Indeed, the wrench should come with the pen. Its not easy to find them to fix the pen. I have seen somewhere that twsbi wrench would fit the narwahls.
I wish I had a TWSBI - it would have been easier rather than waiting for Nahvalur to send it!
This exact issue just happened with my tromso too 😢😢😢 it came to me basically disassembled and I had no wrench. I bought it through Galen so returning directly to them wasn’t an option.
My husband and I tried to fix it but I ended up having to send it back to Nahvalur to fix. Seems like an easy enough fix if you have the right tools. Sadly sounds like this is a widespread issues with these models 😮
It’s unfortunate that this issue occurs so often. I hope it makes them rethink adding the wrenches to the pen package. Would save them lots in future costs for shipping and repairs.
You are now the 2nd person I've seen that had this issue, which now makes me nervous because I have one on it's way to me. However, with that said, I am beyond grateful you made this video just in case I have this issue.
Happy this was helpful!
This happens with mine all the time, during cleaning and writing, I love the pens but this frequent occurrence does make use them a bit less. The first time it happened I was in the middle of writing and ink just spit out everywhere 🥲
I'm really glad you made this video to share your experience. I've had my eyes on Nahvalur, and seeing that it is fairly easy to fix, I don't think I"ll be turned off from purchasing. Very helpful!
Glad this was helpful! I wanted to be honest without being too negative.
Thank you so much for sharing. This is so helpful.
Glad it was helpful!
Was looking at the Narvalur pens too, both of the models you have but in different colours and it does definitely impact my opinion of them too so think I'll avoid them for now. Thank you for sharing your fix though too
Glad this was helpful! I wanted to be honest and I know this would put some people off while others will be fine with it.
I only have one Narwhal/Nahvalur pen. After cleaning the pen I developed the same issue. I was able to fix it, but it completely turned me off to the brand. It's too bad because they make some beautiful pens. I'm glad you were able to fix your pens, they are gorgeous 😀
I had the same problem with the PM one but was able to fix it. It was definitely frustrating though.
Definitely but glad the fix was easy enough.
I’m just happy it doesn’t have a cracking issue
Yes, very true!!
My vac filler Original Plus had the rubber on the plunger come off the second time I was cleaning it to change the ink. First and only Nahvalur purchase, I don't think I'll ever buy another one
I am so sorry about your experience. I still have this pen, but I will not buy another one due to my experience.
Hi, I just found your video, thankfully. I just got a Narwhal Horizon Twilight fountain pen and had the exact same issue after cleaning it the first time. Mine didn’t come with a wrench either. Luckily, I found a wrench to a Chinese pen and with the help of your video, I was able to put it back. I have a sinking feeling it’s going to keep happening. I have a Nautilus, 3 original plus pens, a schuylkill and this horizon. This will most likely be that last Narwhal/Nahvalur for me as well. Thanks again for sharing this video.
I'm sorry you had to experience that, and I'm so glad this was helpful!
I'm surprised to hear people are having this problem. I've got several Nahvalur pens and never had this issue. I wouldn't call these "broken" though. They weren't tightly assembled. That is a problem and it shouldn't happen but there are broken parts that needed to be replaced. So many of their pens include the wrench. Why they're not included in the more expensive one is odd. The wrench is used to thoroughly clean and grease these piston fillers when needed.
I truly thought I broke it until Nahvalur sent me instructions for how to fix. But without that knowledge, many people would think they had broken the pen.
@@KarynaLovesToPlan I totally agree
Thanks for sharing. I think all piston and vacfill pens should come with a wrench and silicone grease.
I’m so great full I came along this video I watched it the day before I got mine and the first time I tried to fill it out of the box the same thing happened, now to find the right tool and hopefully fix it
Hope this is helpful!!
Yes it was because of your video I got it back together unfortunately I haven’t figured out how to fill it without this happening every time
I have 1 nautilus and when I got it I emailed Narwhal asking to buy a wrench for cleaning and they told me that the nautilus wasn’t disassembleable like their other models. Looks like that isn’t true since you’re able to use a wrench with yours. That’s irritating.
That is strange they would say that! 🤔
My tromso did the same thing!!!
Yes I remember! Did you ever contact Nahvalur?
@@KarynaLovesToPlan I didn’t even think to - I contacted Atlas and they sent a replacement (and I mailed back the other one). I really wish I had because then I’d still have my beautiful pen. It is so valuable that you shared this video!! I appreciate you!
@@thejoyinpensandpaper890 so glad this was helpful!
I was just coming to say that I'd seen your pen do this, too, so I'm not sure I want to buy a Nahvalur pen now. I'm glad these can be fixed with a wrench, but good lord, they should send a wrench with them or retool their pens.
I had this happened to my Nahvalar Horizon and when I emailed the company i purchased from they said they would take care of it if i sent it to them. I also reached out to Nahvalar to get a wrench bc someone else recommended to do that but its a special wrench apparently not the one you showed in the video and they dont send those to customers. I got my pen back and its been fixed but im quite upset that i cannot fix this on my own. I havent inked it yet because im nervous to do so. I think this needs to be known to customers before purchase 😓.
Yup, same thing happened to my Tromso. I reached out to where I purchased it and they sent me a wrench and I was able to put it back together (it took me a couple of times as well). When I clean the pen, I remove the nib unit and clean it that way instead of flushing using the piston, it's much faster and easier. Sometimes will also ink it by removing the nib unit especially if filling from a sample.
Thanks for the tip with cleaning!
I think I will also remember to do it that way next time, now that I feel a little more confident with my 2 that did this.
Thank you for the video. I was just looking at purchasing one of their fountain pens from the Voyage model line. Like you said, wonderful colours and looks nice. However, given your review and the troubles you have highlighted and others too in the comment section, I have doubts about their quality. It is a shame. Once again, thank you for the tutorial.
Glad this was helpful! I did end up purchasing another Nahvalur, with the knowledge that this could happen. I'm being a lot more careful with my newer model.
thank you, this is a very helpful video, I think you can also use the TWSBI wrench if you have one.
Unfortunately I do not own any TWSBI's otherwise I would have used that!
I had the exact same experience! I had one of the Horizon models and when I was cleaning out the ink, the piston just came out. For no reason at all.
I had to take the pen back to the store I bought it from, where the guy tried to play it down by hinting that I’d probably used too much force. (As if in 30 years of using pens, I wouldn’t know how to ink them! 🙄)
Still he fixed it for me, but I ended up selling that pen and the other Nahvalur pen I had. I was just wary of using these pens and I don’t think I will go back for another Nahvalur unless the quality issues are addressed. 😔
I’m sorry for the frustration and glad to know how to fix it if I have a problem with mine.
I share your opinion.
Thanks for sharing your experience. I do hope that with enough feedback that we can help Nahvalur with their quality control.
My TWSBI Eco did this to me when I first got it, I knew you could disassemble it like that bc it came with the wrench and silicone grease but I panicked snd thought I broke mine. Luckily I know how to re-assemble the pen when it does that, so I think I'll go ahead and probably buy one in the future since I've been thinking of buying one sometime. Still sucks that that is even an issue though, I agree that they should include the wrench and instructions simply for cleaning and greasing purposes, like the TWSBI Eco has.
That happened to me on my very first Twsbi, working but i know not completely right
No, not right but at least TWSBI give you the wrench to fix it.
@KarynaLovesToPlan Yes they do and the little direction sheet I just don't think I got fix it quite right, but it works! Lol
I hate the experience turned you off to them, but that is understandable. I love my Narwhal pens. One is stuck now and found your video helpful. I fortunately had mine come with a wrench. Even it it didn't, I would have probably used the one that came with my twsbi 😅. what a journey in the world of fountain pens, right?! I'm glad you were able to figure it out and decided to post this video.
I had the same issue with my Nautilus...they sent a wrench..and since the mechanism was the same as TWSBI's I could fix it. They should really do the TWSBI thing and include a wrench and silicone grease with their pens.
Agree with this! Would save them so much in cost to ship a wrench!
All of my narwhal FP have come with the wrench. 😀 thanks for the lesson.
So strange the special edition ones didn’t. Oh well.
This looks like the same process you use with TWSBI pens when you disassemble them for a thorough cleaning and/or piston greasing and then have to reassemble the pen. It can take a bit of fiddling to get it reassembled exactly right, i.e. so there's no extra space at the piston knob. I do wonder if the metal wrench that comes with the TWSBI 580 is sized properly; I'm guessing ot might be. The plastic wrench that comes with the TWSBI ECO might have too much protuding plastic (hard to articulate this).
I have disassembled a TWSBI before and at least with a TWSBI, they make it know that it is possible and they provide the tools to do so. Here there were no instructions or tools unless you went to Nahvalur directly.
@@KarynaLovesToPlan This same thing happened to one of our local pen club members at Pelikan Hub.
This is really concerning that it seems to be a common issue, and these pens are expensive! Not gonna lie though, your Tromso is so pretty I still kind of want one. 😂
I still do love my Tromso and it gives me some peace of mind that I can fix it!
I have the wrench for Leonardo pens. I wonder if that would do the job? I also didn't get a wrench with the 2 Nahvalur pens I purchased, and am not aware that the Nahvalur wrench can even be purchased in my part of the world. I'd be a bit washed up if my pens did the same as yours and the Leonardo wrench doesn't fit. Do you have a Leonardo piston tool? And if yes, could you compare if they are interchangeable?
I wish I had a wrench with my Leonardo but again, that one is sold separately!
@@KarynaLovesToPlan I also had to purchase the Leonardo piston tool separately. It was unavailable for a while, but I just recently managed to buy it. Will test if it also fits my Nahvalur pens.
Update. Tried the Leonardo wrench on the Nahvalur and either I am to stupid, or it is not the right fit. I have contacted Nahvalur directly and referenced your video to ask where I can get the wrench for my pens.
Unfortunately both of my Voyage pens that I bought days apart because they were so pretty have the same issue. I know Jet Pens also have an awesome video to put your twsbi back together so I thought I would try that but perhaps it would be better to c8ntact Nahvalur for their own video. I have to say it has also smudged my view of the Voyager pens too in the end and I have another 3 that are spectacular. Great video thank you so much.
Oh no! Yes, I wish Nahvalur let their buyers know of the issue or at least included a wrench.
Update: my apologies my 2 pens are Horizons that I purchased last August '23 a few weeks apart. Late Oct '23 I asked for the special Horizon ranch which was apparently out of stock hoping I could do them a solid and fix their expensive pens. Now Feb '24 and no wrench. Feeling extremely frustrated now. Waiting for a response. They were a real stretch for me to purchase and still they sit broken. They should have fixed the problem on their original early models so $300 pens dont fall apart in your hands 😢
Schuylkill are very prone to snapping in half below the viewing window, and the black feather/quill break off routinely (ok x3). Two of the Schuylkill i've had could not be fixed so do keep your receipts.
Good to know. Thank you!
I have done a little research now after contacting Nahvalur customer service, and not having as reply as yet, regarding the availability of the metal piston wrench. Goldspot Pens has a video up that demonstrates how to clean the Nahvalur piston pens , and he mentions that the metal piston wrench is included with the Original Demonstrator and Schuylkill lines. I find that very odd, that the "cheaper" Nahvalur pens have the wrench included, but the more expensive pens don't. So if Nahvalur does not get back to me with a vendor where I can purchase the wrench separately at a decent price, or provides me with one, the other option would be to purchase one of the pen models that have the wrench included, even though I would not normally go for those models. I don't find that very customer friendly to be honest. I will think twice about purchasing another Nahvalur pen in future, as this issue does not boost my trust in the brand and my customer experience, if those that bought the higher prices models are struggling to get hold of the wrench to fix or clean their pens properly.
I was considering buying my first Nahvalur but this seems like too common an occurrence. Even though it turned out to be an easy fix, this shouldn't happen. I just watched the new one you got from Altas but I am gun-shy now.
I absolutely understand. I am grateful Nahvalur sent me the wrench to fix it myself. If the wrench were included, that would be extremely helpful.
I got one Nahvalur pen. Broke two days out of the box. Of course I had inked it up, but my dealer took it back for exchange anyway. They asked which pen I’d like to exchange it for. Anything but a Nahvalur! I’ll never buy one of those again.
Yeah I hate that this happens!
I'm so glad it worked! But why don't they include it?!
Right?! And on two pens!!
I did manage to permanently break my Narwhal/Nahvalur Schuylkill Fountain Pen. I loaded it with moldy ink accidently. The supplier recommended that the pen be thoroughly cleaned out. I tried to remove the piston assembly, but forgot to turn the assembly counter- clockwise and cracked the barrel. It now languishes in the parts box, never to see ink again.
Wow 😮
Oh no!! Sorry to hear that!
I had the same issue with Twsbi and I will not buy another piston fountain pen 😂
I have the Pelikan pens and a Leonardo MZG and those work beautifully. So it can be done!
I had this exact issue, its not broken, when you put it back, it has to be put back in a very specific way. I thought I broke mine too! Thank fully out of the 3 I own, one did come with a wrench.
Edit: hence why its not recommended to take apart, but I have bad ocd and have to be able to take my pens apart. The issue is, after 24hrs+ of drying, I forget the order of the parts😅
Haha I totally get it. I had to watch the video sent to me by Nahvalur over and over again to get it right!
I have a couple Nahvalur pens and I feel like I’m the only person that’s noticed this, or at least I haven’t seen anyone comment on it… Has anyone else noticed that VERY often even in review views, the pen clip is slanted either to the left or right? Can’t REALLY tell from the angle of the caps on this video but the one on the left you can kind of tell that the clip is slightly bent to the right. It’s just something that I’ve seen very often but never heard anyone comment on.
Yes I have 2 that slant to the left!
@@roxiesossa3210kind of crazy right that no one really seems to comment on this or care? It just seems to be SOP for Nahvalur.
@@_mr.september And once you see it, you can't unsee it! 😂 I can honestly say I'll never buy another Nahvalur pen again; not when we have a plethora of other options.🤷🏻♀️
@@roxiesossa3210RIGHT! It will never not be noticed, at least by me. I don’t see myself ever buying one again either. At the very least not till someone acknowledges the issue and fixes the quality control. 2 of the biggest lessons I’ve learned on my collecting journey is don’t buy Nahvalur and don’t buy from Appelboom.
I used my wrench I got with my nahvalur original pen.
I wish these two pens had come with a wrench but unfortunately not!
Argh! Only pen I regret. Classic black piston filler. Fell apart. Got it going but permanent ink everywhere. Fine but dry dry dry. I have many pens and have been using Fpens for 50 years. Stay away. Perhaps the higher end ones are better?
I have not tried any higher end Nahvalur's except for the Voyage but I don't see myself trying any more soon. I have heard of others with this similar problem, and thankfully mine was easy to fix.
@@KarynaLovesToPlan so many interesting and better pens out there. I so wish I had found your video when I was researching. Overly positive reviews can ruin our experiences. Luckily I have many lovely pens I enjoy and are special to me.
I love taking my pens apart and If it doesn't come with a wrench or instruction of how to fix it thats a 👎 for me although you were able to fix it so that is a 👍
its kind of a conundrum about piston fillers because they work under differential screwing strength, you either tighten it so much it never budges you'd have little to no access for greasing in the future, or just tight until its slightly above finger tight but when the piston gets sticky, the piston operating knob defeats the tightness. when you add in something like the wrench, people think of TWSBI's DIY value/nature that it decreases the prestige/luxury aspect.
I don’t see it as a devaluation of the product. I almost see it as the ability to maintain your pen if you are provided with all the right tools.
I don't blame you for being upset. This is not something I would appreciate after spending Narwhal money. Why on earth is the wrench not included with the pens? That actually annoys me more than the fact it came undone in the first place. I was looking at them but will have to rethink. Thank you for the enlightenment.
Glad this was helpful. Hope this helps to change Nahvalur and has them include the wrench in the future
@@KarynaLovesToPlan Lets hope so!
Am I wrong for wondering why on earth you should need a tool to fix a brand new pen. Wouldn't it be fair to expect a brand new pen to not need to be fixed? I don't care how pretty the pens are, that is a deal breaker for me. Unless they want to put me on the payroll and pay me for each time I have to fix the darn thing. I am sure there are other pretty pens out there that don't need to be "fixed." Please, please tell me that my beloved Esties are made better! 😊
I totally get it - and so far, my Esties have not caused me any issues!
If you can fix it with a wrench like this my suspicion is that you’re over turning it when closing your piston off
The point of the video is that a pen shouldn’t do this during everyday cleaning and use. And if this happened to other people other than myself, then it cannot just be me over turning it.
This shouldn’t happen to a pen. Once it’s tightened down, there shouldn’t be any more give. And you have to turn the knob the opposite direction to unscrew the piston and remove it.
This very poor on Nahvalur's part. Just horrible. These pens shouldn't have the piston unscrewing like that. You don't see Pelikan's piston unit coming out, and you and also just take the TWSBI wrench to a Pelikan and open it. Shame on them.
Agree - and for it to happen on two pens within a week.
Thank you so much because honestly I thought I had broken my new pen too🥲