seems like a simple fix on their end would be sewing the buckle like it is on the other belt.. Sucks when a company you love starts adding un needed changes, which make their product worse as opposed to an improvement.. Sometimes over engineering doesn't make things better. Low quality customer service is one surefire way to get a smaller customer base..
I would try to find the name and contact for the company CEO. I was recently trying to decide whether to buy or make a harness for my Fluffer. I will not ever buy from this company. They should know that it would have been the right thing to replace your items. They probably get them from China and mark them up anyway. Now they could have gotten free advertising from your contacts and channel if she simply treated you right. I hope that someone above customer service will be reasonable and make things right.
@@preacherman9018 yes they have already had a ton of free advertising. I am constantly talking about their products in my videos. It’s just too bad. Oh well.
@@alpineearth Yes you have. If I ran the company, I'd send replacements of the right ones you requested and ask you to keep the others. This is a valuable training experience for customer service. They should be trying to attract extra good customers like yourself. They wouldn't have a job without repeat customers.
seems like a simple fix on their end would be sewing the buckle like it is on the other belt.. Sucks when a company you love starts adding un needed changes, which make their product worse as opposed to an improvement.. Sometimes over engineering doesn't make things better.
Low quality customer service is one surefire way to get a smaller customer base..
@@MattyOutdoors I could not agree more :)
I would try to find the name and contact for the company CEO. I was recently trying to decide whether to buy or make a harness for my Fluffer. I will not ever buy from this company. They should know that it would have been the right thing to replace your items. They probably get them from China and mark them up anyway. Now they could have gotten free advertising from your contacts and channel if she simply treated you right. I hope that someone above customer service will be reasonable and make things right.
@@preacherman9018 yes they have already had a ton of free advertising. I am constantly talking about their products in my videos. It’s just too bad. Oh well.
@@alpineearth Yes you have.
If I ran the company, I'd send replacements of the right ones you requested and ask you to keep the others. This is a valuable training experience for customer service. They should be trying to attract extra good customers like yourself. They wouldn't have a job without repeat customers.
@@preacherman9018 thanks for the support!