LOUIS VUITTON CUSTOMER SERVICE | BOITE CHAPEAU SOUPLE MM

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  • Опубліковано 6 лют 2021
  • I am so happy my SA was able to clean this out. I was honestly worried about but she calmed me down and said if anything was truly wrong with it, it is still covered under warranty. She did not tell me what cleaner she used as she took the bag in the back of the store.
    Item mentioned in this video:
    LOUIS VUITTON BOITE CHAPEAU SOUPLE MM
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КОМЕНТАРІ • 111

  • @chexy04
    @chexy04  3 роки тому +4

    Join my my LOUIS VUITTON GIVEAWAY!!
    ua-cam.com/video/arTw2zNMIoQ/v-deo.html

  • @YennieMC
    @YennieMC 3 роки тому

    I’m so glad that it worked out and that it was just glue! Thanks Francesca for sharing this!

    • @chexy04
      @chexy04  3 роки тому

      Thank you! I was definitely worried! So glad she was able to get it off. 😊

  • @moknowsbeauty
    @moknowsbeauty 3 роки тому

    Aw that’s so good that your SA was able to clean your bag. It looks really good. Thanks for sharing your experience 🤗

  • @yt_passionforluxury
    @yt_passionforluxury 3 роки тому

    Glad to know that all is good with your bag. Thanks for sharing 💕

    • @chexy04
      @chexy04  3 роки тому

      Thanks for watching!

  • @MsPhotoghenicInStylebyGen
    @MsPhotoghenicInStylebyGen 3 роки тому

    Hi Chex, I'm glad you shared this good experience with LV as we've heard the not so pleasant ones in the past. Being new I know that this would have been stressful at the time. Glad it worked out and this wasn't such a major damage. I enjoyed watching you vlog in the car!! Would love to see more of these car vlogs 🤩 thanks for sharing Boo. Have a great week!❤️

    • @chexy04
      @chexy04  3 роки тому

      Thank you boo! I am not that great of a vlogger 😂. the car next to me was probably wondering why I was talking to myself 😝

  • @djmerbear
    @djmerbear 3 роки тому

    phew glad it worked out!!! such a cute bag btw🥰

  • @MissPrettyBrownWoman
    @MissPrettyBrownWoman 2 роки тому

    Oh wow what great outcome. I so love seeing when a company services a client and the client walks away happy. Most companies nowadays is lacking in the customer service dept including LV but in this case LV was a shining star⭐️. Tfs.

  • @PrincessTessaFabulousLife
    @PrincessTessaFabulousLife 3 роки тому +1

    Thank you so much for sharing your experience this is so helpful

    • @chexy04
      @chexy04  3 роки тому

      You are so welcome!

  • @SimplyMeLux
    @SimplyMeLux 3 роки тому

    glad to know it turned out okay Gorgeous! Dont feel bad... it happens. Thanks for sharing your experience with us.

    • @chexy04
      @chexy04  3 роки тому

      Thank you so much! I am so glad it was just glue 😂

  • @reshmi_beautyaroundtheworld
    @reshmi_beautyaroundtheworld 3 роки тому

    Thank you for sharing your experience and am glad they took care of it. Its so much of value to have a good SA🥰

    • @chexy04
      @chexy04  3 роки тому

      I totally agree! Have a great day!

  • @foteiniarmstrong
    @foteiniarmstrong 3 роки тому

    It is great they were able to help you💕thanks for sharing

    • @chexy04
      @chexy04  3 роки тому +1

      Yes, thank you!

  • @jojosluxshack
    @jojosluxshack 3 роки тому +1

    I'm glad you're SA was able to got rid off the gunk on your bag 🤩🤎💕 thanks for sharing Chex 😘💕

  • @love_lux_gaby5404
    @love_lux_gaby5404 3 роки тому

    Thank you so much for sharing your experience🥰

    • @chexy04
      @chexy04  3 роки тому

      ❤️ have a blessed day!

  • @CelesteLaura
    @CelesteLaura 3 роки тому

    *phew* I'm glad you were able to get it fixed and it wasn't anything too serious! I most likely would be freaking out as well like why wouldn't you?!You spent so much money on the bag you deserve the best!

    • @chexy04
      @chexy04  3 роки тому

      Girl me tooooo!

  • @tiffanykwu
    @tiffanykwu 3 роки тому

    Ahh don’t feel bad, it happens! I’m glad it came off! Thanks for sharing your experience with us 🥰

    • @chexy04
      @chexy04  3 роки тому

      You are welcome 😊

  • @carlitosinmonogram6807
    @carlitosinmonogram6807 3 роки тому

    im glad the cookie is back!

    • @chexy04
      @chexy04  3 роки тому

      Back and ready to rampa cousin!

  • @lust4luxev552
    @lust4luxev552 3 роки тому

    Hi Franchesca..better 2 B safe...is the new motto I adopted since getting some mediocre pieces from LV.....I'm happy.to hear matter was resolved...Love ur vídeos as always..

    • @chexy04
      @chexy04  3 роки тому

      Love your motto and that was exactly my thought when I left store and was feeling silly 😂

  • @MyChicPurse
    @MyChicPurse 3 роки тому

    Hi Francesca! I’m so sorry to hear you had covid. Glad to know you’re ok now. We just made it back to US and trying to catch up with you tube videos that I missed. Yeah, spending that much amount of money for these luxury handbags, I would react the same way. Good thing they were able to clean it and most important is you’re happy. 😅😘🤗

    • @chexy04
      @chexy04  3 роки тому +1

      Welcome back dear! I am so glad my SA was working that day =)

  • @AlwaysAntonette
    @AlwaysAntonette 3 роки тому

    Sis! Im so glad that youre able to fix the issue and its not glazing. With all the issues LV have lately, Im glad that they are able to remove it.

    • @chexy04
      @chexy04  3 роки тому

      Me too!! I wish she told me what they have back there as a cleaner 😂

  • @CindyinLA
    @CindyinLA 3 роки тому

    Thanks got it could be cleaned...can’t imagine this can happen to my bag 😰 btw I love this model I’m considering to get this one or one smaller size it’s so cute ❣️

    • @chexy04
      @chexy04  3 роки тому

      So very cute! I love the size on this one and the luggage tag 😊

  • @SimpleCasualChic
    @SimpleCasualChic 3 роки тому

    At the end of the day, you want to be happy with your purchase! Glad they were able to help you out and it was a simple fix 👍

    • @chexy04
      @chexy04  3 роки тому +1

      Very true! It’s all a part of the customer service experience 😊

  • @Millie_the_Mermaid
    @Millie_the_Mermaid 3 роки тому

    I went into shock when you said it was peeling because I want this bag in the future, but I am glad that LV helped out! Whew 🧡 😅

    • @chexy04
      @chexy04  3 роки тому

      Oh yes girl me too! Thank you!

  • @ExcuseMeeWizard
    @ExcuseMeeWizard 3 роки тому

    Oh thanks for sharing this good to know! I haven’t used my BCS yet waiting for the Samorga to arrive so I will know to keep this in mind!! Xoxo 😚

    • @chexy04
      @chexy04  3 роки тому +1

      Thank you! Let me now how the organizer works! I don’t use one on mine but may get one just to protect the inside 😊

    • @ExcuseMeeWizard
      @ExcuseMeeWizard 3 роки тому

      @@chexy04 it’s a really nice fit I mostly wanted to use one to keep the shape nice and inside clean so far I’m glad I got it! I am heading back to Samorga go get more for my other bags lol

  • @VianncawithaV
    @VianncawithaV 3 роки тому +1

    Omg it looks so shiny now haha but glad you got it off!

    • @chexy04
      @chexy04  3 роки тому

      Thank you V ❤️ have a blessed day!

  • @PatriciaKLM
    @PatriciaKLM 3 роки тому +1

    Hi, Chex! I'm so glad all was resolved and it was just glue. My experience with LV Customer Service has been great too so far. Yes it's true that we're now seeing pieces with more and more inconsistencies but I appreciate that I can still go back to the brand and get my issues straightened out. All's well that ends well! Enjoy your beautiful Boite Chapeau!❤️

    • @chexy04
      @chexy04  3 роки тому +1

      Exactly! I se people complain about Chanel pieces too but I dont think i have seen a complain about an hermes item yet ❤️

  • @channelDJ-forYOU
    @channelDJ-forYOU 3 роки тому

    Ahh thank god it was just glue lol.. but glad to know that you have good relation with your SA and that you had good customer service experience at LV! We keep hearing about negative experiences so its always nice to hear about a positive one as well 👍

    • @chexy04
      @chexy04  3 роки тому

      Thank you dimpy! She knows me and my husband well 😊

  • @RAFTHELSAVLOGS
    @RAFTHELSAVLOGS 3 роки тому

    wow thats a beautiful LV handbag

  • @lvluxegirl
    @lvluxegirl 3 роки тому

    I’m so glad it worked out 👜💼♥️ your bag is beautiful 👜✨✨ Tfs

    • @chexy04
      @chexy04  3 роки тому

      Thank you so much 🤗! I was a little nervous on what it was, glad it was just glue 😂

  • @amyslifestyle08
    @amyslifestyle08 3 роки тому

    Hi Chex, glad just came out and can clean up quick.
    i will be freak out too if i seen like that. tfs

    • @chexy04
      @chexy04  3 роки тому

      Me too!! I was a bit stressed in the beginning but I’m glad it wasn’t serious 😊

  • @travelbagch
    @travelbagch 3 роки тому

    Love love love

  • @fabulousirene
    @fabulousirene 3 роки тому +2

    I’m glad it was just glue. Haha, don’t feel bad, maybe they have special way to clean but not us. Thank you so much for sharing darling ❤️

    • @chexy04
      @chexy04  3 роки тому

      Thank you Irene! I had no idea they had some cleaner in the back 😃

  • @thriftluxnstuff5980
    @thriftluxnstuff5980 3 роки тому

    I'm so glad your SA resolved that for you!! Don't feel silly. You gotta look out for your things at those prices. You're lucky to have such awesome customer service at your LV store. Thank you for sharing your experience! xoxo

    • @chexy04
      @chexy04  3 роки тому

      Thank you! I am so glad my personal SA was there vs having to deal with someone new =)

  • @cstarkey4303
    @cstarkey4303 3 роки тому

    I’m so glad it was an easy fix. Don’t feel silly - you did the right thing - we all know you take really good care of your bags. Awesome video as always!

    • @chexy04
      @chexy04  3 роки тому +1

      Thank you! i was so happy when it was just glue/dirt 😊

  • @samanthamok
    @samanthamok 3 роки тому

    Aww thanks for sharing this experience, honestly there is so much bad press about their service and it's such a turn off lately. Ohhh I think I have that on my 6 key holder! I'm going to take a look lol! 😆.....

    • @chexy04
      @chexy04  3 роки тому

      lol I hope it's nothing serious for you key holder.

  • @jeanetteoxo
    @jeanetteoxo 3 роки тому

    Good thing it's gone 😅 that was a close one. Your bag is so pretty. 🤎

    • @chexy04
      @chexy04  3 роки тому

      Yes! Thank you! I am so Happy I went with this one vs a full back pack option =)

  • @DharamVeerNatureFunGyan
    @DharamVeerNatureFunGyan 3 роки тому

    Beautiful video 👍
    Beautiful products

  • @YosheaLux
    @YosheaLux 3 роки тому

    I have the Mini size in this bag
    Snd live it. The one you have is a great sized

  • @stacyfukuoka7069
    @stacyfukuoka7069 3 роки тому

    I’m glad it worked out! Phew....😊

    • @chexy04
      @chexy04  3 роки тому

      I know right! I felt silt but I know you guys would totally get me 😊

  • @manenamanautou2678
    @manenamanautou2678 3 роки тому

    I had never seen this bag, it’s the chicest bag ever

    • @chexy04
      @chexy04  3 роки тому

      Love the shape so much!

  • @Fashion_With_Tamyia
    @Fashion_With_Tamyia 3 роки тому +1

    ♥️

  • @DoubleXLuxxe
    @DoubleXLuxxe 3 роки тому

    Whew!!! Thank goodness it was nothing!!! I would’ve took it back also, you did the right thing!!!

    • @chexy04
      @chexy04  3 роки тому

      Thanks sis! Victoria took care of me 😊

  • @LifewithSoklene
    @LifewithSoklene 3 роки тому

    Yeah I heard the same thing too about LV that the quality is going down. Oh no that’s so unfortunate that your bag is peeling. You’re right you have to be happy with your purchase

    • @chexy04
      @chexy04  3 роки тому

      It really is! thank you gorgeous!

  • @hime9267
    @hime9267 3 роки тому

    omg I feel the same!!! I feel like 99% of LV customer service is great but of course if it’s bad service, people will be more vocal about it and we end up hearing more negative stories 😭 i’ve always had a good experience in different stores and with the client services!! i’m glad your bag is ok!! 🥳✨

    • @chexy04
      @chexy04  3 роки тому +1

      Thank you! She is looking pretty! I just wish she told me what they clean them with in the back hahahah!

  • @whilehavingcoffee
    @whilehavingcoffee 3 роки тому

    I am the same! I always ask whenever I am unsure of anything about the product. Don’t feel embarrassed 😉

    • @chexy04
      @chexy04  3 роки тому

      Thank you! I was so glad she was working that day 😊

  • @ameliarosescloset
    @ameliarosescloset 3 роки тому

    I’m really interested to see how this goes 💕

  • @MissyatHome
    @MissyatHome 3 роки тому

    Oh I thought it was ruined, I’ll feel nervous if that happens to one of my bags. Maybe your SA used a special wipes to get rid of that stain , tfs and stay safe! 🥰

    • @chexy04
      @chexy04  3 роки тому +1

      I wish she told me what it was 😂

  • @reesepinlac2874
    @reesepinlac2874 3 роки тому

    Same way with me bought my alma bb in de and the handle has some kind of brown glue on it Im bothered since its my first lv cust service said its normal since they ate handcrafted..I will go to store again for exchange

    • @chexy04
      @chexy04  3 роки тому +1

      Oh yes definitely go back, hopefully they can clean it out as well.

  • @Raec123
    @Raec123 3 роки тому

    I had this same thing. I freaked out because I thought my new-ish bag was scuffed or peeling and all this needed was a little wipe down. 🤦‍♀️

    • @chexy04
      @chexy04  3 роки тому +1

      Lol I was a little embarrassed by my drive straight to the store moment 😂 but she was so nice about it which made me feel very well taken cared of 😊

    • @Raec123
      @Raec123 3 роки тому

      @@chexy04 yes. My SA is super sweet like that too. I’ve always had good experiences at LV

  • @HAIZZUL
    @HAIZZUL 3 роки тому

    Nice. U look so elegant. 🥰

    • @chexy04
      @chexy04  3 роки тому

      Thank you! 🤗

  • @happycapsuLe_
    @happycapsuLe_ 3 роки тому

    Lol! Atleast it’s gone already, yeah that’s a very expensive bag and I would feel the same way too if that happens to me😅😅👍

    • @chexy04
      @chexy04  3 роки тому

      Thank you sis! it was stressful 😂

  • @travelbagch
    @travelbagch 3 роки тому

    Same here 2x na but mostly made in italy😩 made in france is always perfect.

    • @chexy04
      @chexy04  3 роки тому

      OMG sis this bag was made in Italy!!

  • @AlwaysAntonette
    @AlwaysAntonette 3 роки тому

    Watching sis

    • @chexy04
      @chexy04  3 роки тому

      Thank you sis!

  • @yulianagonzalez2428
    @yulianagonzalez2428 3 роки тому

    Doesn’t looks like pealing it just looks like glue. I’m glad they cleaned

  • @raquelvillalobos609
    @raquelvillalobos609 3 роки тому

    Thank God it wasn't peeling false alarm. I would have done the same thing and taken it in.

  • @anwlaw
    @anwlaw 3 роки тому

    I did the same thing when I bought my recto Verso and I was upset it was peeling and when I brought it to the LV spa they told me it isn’t peel and they cleaned it even though I cleaned too. Lol

    • @chexy04
      @chexy04  3 роки тому +1

      I asked the SA what they used and she said oh just some cleaner we have back there 😂. I mean I felt silly about how easily she cleaned it off after I had wasted like ten wipes cleaning the tiny spot 🤦🏻‍♀️

    • @anwlaw
      @anwlaw 3 роки тому

      @@chexy04 me too. I was really going to be upset about coming in because of peeling only to find out it was nothing lol

  • @TasteandSipbyTesha
    @TasteandSipbyTesha 3 роки тому

    buti natanggal sis... of course, nakakaloka tlga magasgasan ang mga expensive bag..

    • @chexy04
      @chexy04  3 роки тому

      OO nga! Na-stress ako 😂

  • @SkillWelding
    @SkillWelding 3 роки тому

    Lk👉❤🖤

  • @pamilyatravelbag7742
    @pamilyatravelbag7742 3 роки тому

    The same thing here

  • @BienLovelux
    @BienLovelux 3 роки тому

    Hi Francesca, I myself can give the best testimony how Lv after service is amazing❤️they even completely replace one of my handbag plus price increase❤️chanel? Not so happy

    • @chexy04
      @chexy04  3 роки тому +1

      I totally agree! Thanks for sharing your experience bien 😊

    • @BienLovelux
      @BienLovelux 3 роки тому

      @@chexy04 welcome

  • @user-wx7lu5fc2o
    @user-wx7lu5fc2o 7 місяців тому

    I surprised my daughter with this amazing sack to replace her Haan tote. The sheer joy in her voice was incredible. Little did she know, she had her eyes on the exact same sack. It's a winning moment for both of us! @ *lvguci*