Ditto, you and TWITs Leo laporte are amazing at having ads actually be a positive acceptable part of the whole, honest open about it, clear thoughtful to the audience. Great video. The level of strength growing around your style defined by well articulated enjoyable nuanced commentary and analysis. It’s been great watching you rise up as you’ve gone on this journey. Never boring Rene. Great work again.
I strongly disagree with the opinions expressed in the video. The Apple store concept was established long before Angela came to Apple. Her vision was to turn Apple stores into a social hub like Starbucks. She wanted it to be a place where people just go to hang out and collaborate. She has made numerous public statements indicating they this was her goal for Apple stores. The “today at Apple” sessions was a strategy to compliment that, but the content is so asinine and superficial, such as a tutorial about how to access Notification Center. They even have sessions about iOS development, yet even as someone who is currently studying that very thing, I wouldn’t even consider attending. Her vision simply isn’t coming to fruition and I’m sure the retail store data show it. Seems clear to me that Apple recognizes that people just aren’t interesting in hanging out in their stores for the sake of it, and is going to change their retail strategy. I don’t think she did a poor job. I just think she had an idea that wasn’t successful. At some point, you have to abandon unsuccessful ideas.
The timing of Ahrendts' departure shortly after the results of Apple's poor iPhone performance is not a coincidence. She may have seen the writing on the wall and decided this was a good time to make a face-saving exit. She could have believed this was as far as she could go at Apple. But you of all people Rene shouldn't so easily fall for the spending more time with family story, not especially when she was tipped as a potential successor to the top job.
Honestly, I think you nailed in in your comment about “time”. You can get paid in money, and have tons of it, but you’ll never get more time. There is way more to life than being a bazillionaire, so if someone wants to spend time with people that are all getting older then that seems like a smart move. You are also right that Twitter storms say more about society than anything the tweets are about!
As a Career Coach, Angela is a darn near perfect example for achieving and exceeding professional goals. Personally, I applaud her ability to evaluate and shift her life goals where needed. Well done, Angela... well done. As always Rene thank you for sharing your perspective. Flawless!
The choice of Deirdre O'Brien to be the SVP of Retail & People looks to me as a stopgap until Tim can find someone to replace Ahrendts, or someone to replace O'Brien in HR. No way she can do both for any stretch of time.
@@vector3578 It depends on what O'Brien is best at. I have no evedence other than that she manages HR well enough to be trusted with retail. I guess that Tim can find a replacement for her in HR easier than one for retail, considering how difficult that has been.
Angela was disliked by the thousands of in-store Apple Creative Trainers and customers alike, because she disrupted and dismantled the very customer popular One-to-One training sessions. Training was now geared to just generic basis users, than to longtime users. Angela wanted the Creative Trainers be placed on the sales floor instead of training enduser customers on how to use Apple apps. Many Creatives left Apple for that reason. Angela ruined the way Trainers were teaching. A big sigh of joy went up last week, when Trainers hear she was leaving. GOOD RIDDANCE TO ANGELA.
Ive seen many coments across the internet saying she was pushed, or jumped before she was pushed, because of the recent poor iPhone sales. I look at it this way, why would Angela get the blame for poor iPhone sales? She would have no control over the design or pricing strategies involved or for that matter the marketing. Yes she would be in charge of the stores both fisical and online and how they implement and manage any such launch. But here again as busy as stores are especially around an iphone launch, Apple sells the vast majority of its iphones through third party’s wether that be through Carriers or retailers such as Best Buy ect. So even if sales have struggled in Stores it would account for no where near the drop off they have experienced. She has spent the last almost 15 years in very demanding roles at the top of two of the worlds biggest brands (and earned good money doing it) so maybe she has decided its time to put herself and family first.
This demonstrates the insanity of the media world. Ahrendts' stint with Apple was, if anything, a major success. There is no way she was fired. People just don't understand, that even world's top successful executives have private lives and may, at some point, choose to prioritize the needs of their kids/spouses over continued existence at the top of their industry, where they have already achieved acclaim and have nothing more to prove.
Angela Ahrendts will be missed. I have a lot of respect for her and her work at Apple. I am a big Apple fan and a marketer. Angela pioneered in the retail customer experience space. Have you noticed how other tech companies have put together some off brand Apple Store look alikes in the time since Angela has been at Apple? Microsoft Stores look like Apple Stores but with the wrong logo and products, and even Samsung have massively redesigned their retail presence. I remember when Samsung stores (the few that were around) looked like carrier stores, but only sold Samsung products - very generic and very corporate.
I love what she’s done to the stores and was sad to see the news. There has been so much sexism in the criticism of her over the years. She’s a fucking badass and deserved none of it.
Getting rid of 1-1 was not good. Neither students nor Creatives likes it. Not in San Francisco nor in Beijing. In fact, many Creatives in Beijing quit and left. ” Opinion is divided on the changes Ahrendts made to customer education. For many years, you could pay a $99 annual fee and schedule one-on-one training sessions with an Apple worker. Ahrendts replaced that with Today at Apple, free group sessions where customers can learn to drum on GarageBand, use an Apple Watch or enjoy a concert. The company says few people signed up for the previous service but that 18,000 Today at Apple sessions are held each week. Employees say customers complain that the classes proceed only as quickly as the slowest learner and recommend bringing back the one-on-one sessions.
If this is you taking less time for stuff others want you to do, i can't imagine what it'd be like if you were workaholiching on UA-cam. Your content is always spot-on and so frequent. Love your channel so much!
I have stumbled upon this channel recently but can’t get enough of this amazing content thank you for all the historical story of apple I love the way you tell the information we need but in a storyline fashion thank YOU !!
Wow! Thoughtful, intelligent, researched, and FUD-less reporting! I thought this was dead in the tech industry. Thank you for the insight and the honesty. Please keep up the good fight!
Hello Rene, I really like your videos. Would it be nice to work on UA-cam captions for your videos? English is not my mother tongue but I can easily understand it by reading. Thank you.
Juan Pablo I’m a native English speaker and the auto translation is amazing correct, just a few very slight errors, probably because Renee speaks so fast. I think you should give it another try.
That was a very video. Thanks for your thoughtfulness and care in presenting this subject. Maybe we all need to let this lady get in with her life. Well said.
Apple's Biggest problem is the fact that there is nothing "cool" about their products that you can only get from an Apple product. Apple is now the "PC Guy" from their Hi, I'm a Mac commercials. Gold, Silver, and black enclosures are the new big beige boxes of the 80's-90's.
I was looking for the conclusion and here we go. Apearantly it's not enough alone to have someone like Angela if your products and innovation stagnates yet followed by mad margin culture.
Apple Stores...Entropy Gone Wild. Great for a physics class demonstration. Totally bad for a enjoyable customer experience. Looking forward to Angela leaving and seeing what her replacement can do to fix the mess.
Mr. Luigi I worked in Apple retail for a long time. Trust me when I say, many of the employees desperately want to be able to serve you guys, the natural and normal way you want to be served. Employees are forced to function the way they do.
Once again, great video Rene. I was quite shocked when I heard she was leaving Apple.. I understand where she’s coming from, though. We reach a point in time where we need a break from work. I get it ! Not like it will be difficult for her to find a job in the future, anyway! lol
An an ex- Apple employee, I was there for years before Angela started, and for 4 years while she was there. I have no doubt that my entire store experience, as an employee changed, for the negative once Angela started. This has nothing to do with sales or anything. She made the retention rate of staff drop SIGNIFICANTLY across the globe. We lost 50+ employees in 2 months, just in my store. She made so many changes to the way we would serve customers and the way that we had to function generally. These changes made us feel in-human and made customer satisfaction drop. I would need to go into immense detail to explain this all properly, but please trust me that she destroyed working in Apple retail for many employees. The years I worked there before Angela, were the best years of my life.
Rene, sorry to hijack your thread about Ms.Ahrends, but I’m not on Facebook or any of the other socials so I need to take this opportunity on UA-cam to ask a question about something that I know is near and dear to your heart. Siri/voice 1st/Siri 0S. I just saw that JG has recently announced a long view approach to Siri. What do you think that means? Do you think this means we won’t see any substantial changes to Siri for a very long time? Siri is kind of near and dear to my heart, but I am not a young person and I am wondering if we will see any major advances over the short term when I might still be here to see them. Also, do you think that there will have be off-line Siri in the short term? Could you address these in one of your videos, please? Thanks. Really enjoy your viewpoints.
The biggest issue with retail is the average or typical consumer (non Apple fanboy) doesn't know anything about what the Apple Store has to offer. Nobody has ever done a good job or promoting what it has to offer. Maybe that's on purpose, maybe they don't have the manpower to really take on more, but then what's the point of having it if you don't want anyone to take advantage of it? What the point of paying her twice as much as the CEO to create Today at Apple, if they then want to keep it a secret?
Apple retail has changed a it over the years. I have notice it myself. The saddle Creek Mall Apple Store in Germantown Tennessee was re-designed a few years ago. It has a giant video board at that rear. It’s has a section for classes and waiting. However it’s nothing like stores in NewYork city or San Francisco.
Rene Ritchie I just think she has made it more difficult. It used to be you had a problem with an Apple device. Apple wanted to make sure you left satisfied. Now not as much. Now they try and find a way out of it. They are still at the top tier of customer service. Just not the shining beacon they used to be. Now they want you to get Apple care to get back any kind of semblance of the customer service of old. It’s really off putting. Probably not all on her but I feel she has brought a lot of that into Apple.
Bostic Darryl True but success is relative. At what cost? She shouldn’t have to miss out on what is important to her - her family. At most she’ll spend 50 more years enjoying all that money, miss out on her loved ones and pass away. Sometimes you compromise and focus on what you think is more important to you at that point in your life. If truly she stepped down to be with her loved ones then kudos to her :)
I think Angela may have accidentally helped kill off the Mac community. Those people standing in line were the community and she had them do delivery instead. Not saying I like standing in line, but it was a way to network for a lot of the community in a city and now it's gone. Apple was more than products, it was a community, a family, and a way to network personally and professionally. I would argue that it's not that anymore.
I don't get what she achieved during those 5 years and I don't get what actually she was doing on a daily basis. I would be appreciated it if somebody can explain that. Thanks.
Rene', I'd be interested in your thoughts on "why" a media darling can so quickly flip in to a company was the nothing but problems. We watched this happen to other companies and would know it could and will happen again.
I think it's legit that she thinks it's time to relax and let her kids and her husband shine, and I don't think the poor iPhone sales can overshadow her work on other product sales and other retail experiences.
finally, bye bye she took apple to the white collar people with her pricing, apple is like a fashion company now with super expensive leather goods like sleeves and Hermes 500$ watch bands, they forgot they are a tech company and the Mac is their soul, starting with the 17,000 dollar apple watches in 2015... , Jony and her got along just fine with their expensive overkill taste, 200$ MacBook sleeves, 450$ stainless steel apple watch bands... crazy in all these time they abandoned the Mac, iMac design is old with those ridicules bezels, the mac pro is a joke and the mac mini got attention after almost 5 years and! the biggest one, the MacBook air, the lemon of apple, squeezing that old one for 10 years now with his TN 1366X768 display and his old hardware, when they finally update that thing they still sell it for the same 999$, a 10 years old machine!!! remember when Steve jobs KILLED the iPod mini for the new nano in his PRIME?? now, apple keep the old alive, and with same prices! Decency at its best! and those palaces stores that cost us all with those price hikes, on top of that iPhone design stayed the same 4 years from 2014 till 2018 with those iPhone 6 antenna lines (remember that design embarrassment after the legendary iPhone 4 and 5 design? i wonder that Steve would have done to Tim for launching with those antenna lines) i miss Steve and forstall apple
Angela wasn't responsible for pricing, Apple requires higher pricing to offset decreases in volumes while maintaining gross margin to beat analyst expectations. Apple is now in every major mutual fund and bankers want a stable share price.
Her wish to spend more time with her family across the pond is very reasonable. Even though trips are cheap for someone with her wealth they are tiresome and inconvenient. There could also be other reasons but we will have to wait to see what she tells us in a year or two. I hope it has nothing to do with the way the stores are doing. Times are getting hard (in some parts of the world) and some bean counters may want to save money by reducing some of the free activities that don't generate a cash flow.
Was an apple user for many years recently went to the note 9. Have to say at the moment I would never go back but I do like apple and loved it when I was there but for work reasons the iPhone wasn't able to do what I needed . I really wish apple adjust some things,their reluctance to change quickly is frustrating
Like you say, this is not the forum for that conversation, but Belfast is in Ireland and residents there can travel on Irish passports issued by the country of Ireland
Rene Ritchie Then someone inside of Apple is giving some sort of information. Your knowledge of Apple and making people understand how Apple makes it’s decisions is way beyond just by reading articles. Either way excellent Job Ritchie 🔥
Rene....you really are the thinking person’s tech commentator!! I may not always completely align with your take, but the argumentation of your opinion is beyond reproach. Can’t believe you have 85k subscribers; there should be a zero on the end of that number. Oh well, I guess you need to buy an oversized knife and do some mindless unboxing videos to kick the subscriber base up. Thanks for your efforts.
Rene Ritchie Product breakdown, What products are generating how much cash. Which ones are growing the fastest. Market breakdown of India, why consumers have not been buying, and how much is the room to grow there. Numbers crunched out, What justifies a Trillion dollar company. The future of Apple in health care. How much can be made there. Where lies the end of Apple as a company, and the market as a whole. Then if you are up for it, if you owned the whole Apple company, how much would you sell it for?
Also to put in perspective, What would Apple have to do to make a 100 Billion dollars in net income a year. How many thousand dollar Iphones is that. How many millions of people paying a monthly service account to come near that. Is there no possible way, or maybe not so difficult.. With a normal industry p/e ratio of 20 That would make it a two trilliondollar company. Twice its all time high
But as you takes that differ from yours for making assumptions with no foundation in fact but isn't your take equally as assumptive, I'm not saying your take on what's going on is wrong but that because yours has a more positive spin means you're right
I really enjoy your videos and opinions. You are thoughtful and pointed. My only issue with you is that your content is so addictive I have realized you can’t possibly make enough content to satisfy my insatiable desire to consume it. Please try harder.
Rene, it's difficult watching your videos. They are fully and utterly impressive in analytical detail and quality, but I always feel like you are approaching them to legitimize most Apple decisions. The videos can often feel closer to propaganda or "explanation videos" and makes me wonder whether you should be a paid Apple employee, instead. I am a huge Apple fan but always worry that I'm being sold something - that shouldn't be the case with a brand that we love.
You're finally seeing this. His position on apple is not borderline apologist...it is apologist. Unless you're ok with "apple can do no wrong messaging" this channel isn't for you
😂 damn that transition to the sponsor you're killing it bro
Ha thank you!
Ditto, you and TWITs Leo laporte are amazing at having ads actually be a positive acceptable part of the whole, honest open about it, clear thoughtful to the audience. Great video. The level of strength growing around your style defined by well articulated enjoyable nuanced commentary and analysis. It’s been great watching you rise up as you’ve gone on this journey. Never boring Rene. Great work again.
You really have a way of going into detail but keeping interest. Thank you for all you do bud!!!
Hey, thank you!
Agree
I strongly disagree with the opinions expressed in the video. The Apple store concept was established long before Angela came to Apple. Her vision was to turn Apple stores into a social hub like Starbucks. She wanted it to be a place where people just go to hang out and collaborate. She has made numerous public statements indicating they this was her goal for Apple stores. The “today at Apple” sessions was a strategy to compliment that, but the content is so asinine and superficial, such as a tutorial about how to access Notification Center. They even have sessions about iOS development, yet even as someone who is currently studying that very thing, I wouldn’t even consider attending. Her vision simply isn’t coming to fruition and I’m sure the retail store data show it. Seems clear to me that Apple recognizes that people just aren’t interesting in hanging out in their stores for the sake of it, and is going to change their retail strategy.
I don’t think she did a poor job. I just think she had an idea that wasn’t successful. At some point, you have to abandon unsuccessful ideas.
@somethingintheway oh please, the product was released 13 years ago. There's almost nobody today who doesn't know how to use it.
The timing of Ahrendts' departure shortly after the results of Apple's poor iPhone performance is not a coincidence. She may have seen the writing on the wall and decided this was a good time to make a face-saving exit. She could have believed this was as far as she could go at Apple. But you of all people Rene shouldn't so easily fall for the spending more time with family story, not especially when she was tipped as a potential successor to the top job.
Honestly, I think you nailed in in your comment about “time”. You can get paid in money, and have tons of it, but you’ll never get more time. There is way more to life than being a bazillionaire, so if someone wants to spend time with people that are all getting older then that seems like a smart move. You are also right that Twitter storms say more about society than anything the tweets are about!
Life has a way of pointing that out at times too.
As a Career Coach, Angela is a darn near perfect example for achieving and exceeding professional goals.
Personally, I applaud her ability to evaluate and shift her life goals where needed.
Well done, Angela... well done.
As always Rene thank you for sharing your perspective. Flawless!
The choice of Deirdre O'Brien to be the SVP of Retail & People looks to me as a stopgap until Tim can find someone to replace Ahrendts, or someone to replace O'Brien in HR. No way she can do both for any stretch of time.
Which would you rather see?
@@vector3578 It depends on what O'Brien is best at. I have no evedence other than that she manages HR well enough to be trusted with retail. I guess that Tim can find a replacement for her in HR easier than one for retail, considering how difficult that has been.
Angela was disliked by the thousands of in-store Apple Creative Trainers and customers alike, because she disrupted and dismantled the very customer popular One-to-One training sessions. Training was now geared to just generic basis users, than to longtime users. Angela wanted the Creative Trainers be placed on the sales floor instead of training enduser customers on how to use Apple apps. Many Creatives left Apple for that reason. Angela ruined the way Trainers were teaching. A big sigh of joy went up last week, when Trainers hear she was leaving. GOOD RIDDANCE TO ANGELA.
I still miss Scott Forstall. Apple lost a lot when he left.
Agreed. Say what you will about skeuomorphism, but it set their software apart and gave them a unique personality.
The flat design needs to go, I really liked the fake leather
When Tim Crook got jealous someone had more vision than him at Apple and fired him.
Agreed! Flat needs to die! Bring back software with some life and soul.
forsall UX magic has gone with him
Ive seen many coments across the internet saying she was pushed, or jumped before she was pushed, because of the recent poor iPhone sales. I look at it this way, why would Angela get the blame for poor iPhone sales? She would have no control over the design or pricing strategies involved or for that matter the marketing. Yes she would be in charge of the stores both fisical and online and how they implement and manage any such launch. But here again as busy as stores are especially around an iphone launch, Apple sells the vast majority of its iphones through third party’s wether that be through Carriers or retailers such as Best Buy ect. So even if sales have struggled in Stores it would account for no where near the drop off they have experienced. She has spent the last almost 15 years in very demanding roles at the top of two of the worlds biggest brands (and earned good money doing it) so maybe she has decided its time to put herself and family first.
Amazing content!! Thanks again for your commitment and hard work!
This demonstrates the insanity of the media world. Ahrendts' stint with Apple was, if anything, a major success. There is no way she was fired. People just don't understand, that even world's top successful executives have private lives and may, at some point, choose to prioritize the needs of their kids/spouses over continued existence at the top of their industry, where they have already achieved acclaim and have nothing more to prove.
I see video, I play. I thumbs up.
Ha. Thank you!
Your channel is the best! 🙏🏻
Angela Ahrendts will be missed. I have a lot of respect for her and her work at Apple. I am a big Apple fan and a marketer. Angela pioneered in the retail customer experience space. Have you noticed how other tech companies have put together some off brand Apple Store look alikes in the time since Angela has been at Apple? Microsoft Stores look like Apple Stores but with the wrong logo and products, and even Samsung have massively redesigned their retail presence. I remember when Samsung stores (the few that were around) looked like carrier stores, but only sold Samsung products - very generic and very corporate.
She did an amazing amount of work in 5 years.
And... all of that predates Angela. She tried turning Apple stores into Starbucks. It failed and that’s why she got the boot.
I love what she’s done to the stores and was sad to see the news.
There has been so much sexism in the criticism of her over the years. She’s a fucking badass and deserved none of it.
Are you taking about that stupid bitch? Really?
@@MidnightBloomDev yeah who said that?
You are an excellent writer, well researched and provide so much value. A class of your own.
Once you have enough made and enough money, you start thinking about life
Seriously
i saw that this morning i wonder why she left
Hope this helped anwer!
You really do have a nice flow to your videos. Keep up the exceptional hard work.
That was a brilliant transition at 10 min into your Brilliant sponsor. Great video bro!
I still don’t understand how well informed Rene gets about everything Apple.
Honestly, I’m amazed.
She was great at Burberry that was a real challenge...
Getting rid of 1-1 was not good. Neither students nor Creatives likes it. Not in San Francisco nor in Beijing. In fact, many Creatives in Beijing quit and left.
”
Opinion is divided on the changes Ahrendts made to customer education. For many years, you could pay a $99 annual fee and schedule one-on-one training sessions with an Apple worker. Ahrendts replaced that with Today at Apple, free group sessions where customers can learn to drum on GarageBand, use an Apple Watch or enjoy a concert. The company says few people signed up for the previous service but that 18,000 Today at Apple sessions are held each week. Employees say customers complain that the classes proceed only as quickly as the slowest learner and recommend bringing back the one-on-one sessions.
If this is you taking less time for stuff others want you to do, i can't imagine what it'd be like if you were workaholiching on UA-cam. Your content is always spot-on and so frequent. Love your channel so much!
Thanks so much!
Why the low quality image of the video ???
UA-cam bug. It's 4K
This video was very detailed, well done
I have stumbled upon this channel recently but can’t get enough of this amazing content thank you for all the historical story of apple I love the way you tell the information we need but in a storyline fashion thank YOU !!
Great video! Love your analysis
Wow! Thoughtful, intelligent, researched, and FUD-less reporting! I thought this was dead in the tech industry. Thank you for the insight and the honesty. Please keep up the good fight!
Hey, wow. Thank you.
This is vector... 👍👍👍
Nice work @Rene Ritchie
Hello Rene, I really like your videos.
Would it be nice to work on UA-cam captions for your videos?
English is not my mother tongue but I can easily understand it by reading.
Thank you.
Juan Pablo, estas requesting captions? I’m reading them in English just fine. What do you want? A translated captions?
@@txt0 I usually use those captions when I watch videos, but sometimes they are a mess. It needs some tweaks.
Juan Pablo just read with your ears
Juan Pablo I’m a native English speaker and the auto translation is amazing correct, just a few very slight errors, probably because Renee speaks so fast. I think you should give it another try.
@@brynmcdougald2418 listen?
Seriously, any common sense people knows you can't make hanging around at Apple a thing like Starbuck.
Great channel and as always, great video
That was a very video. Thanks for your thoughtfulness and care in presenting this subject. Maybe we all need to let this lady get in with her life. Well said.
Best UA-cam creator
Awww, thanks!
Comp USA! My brain hasn't even though of those sounds in years. Fond memories of compusa I have.
Thank Rene good job...
You are 2nd to none in the ‘seque to advertisement’ at the end of your videos...
*segue
"At some point you find you have enough money and not enough time with your family". This is why I subscribe here, thanks Rene!
Keep going! I love your stuff!
Apple's Biggest problem is the fact that there is nothing "cool" about their products that you can only get from an Apple product. Apple is now the "PC Guy" from their Hi, I'm a Mac commercials. Gold, Silver, and black enclosures are the new big beige boxes of the 80's-90's.
I was looking for the conclusion and here we go. Apearantly it's not enough alone to have someone like Angela if your products and innovation stagnates yet followed by mad margin culture.
Rene your the best! Take care!
And thank you so much for let us know whatever your thoughts.
Apple Stores...Entropy Gone Wild. Great for a physics class demonstration. Totally bad for a enjoyable customer experience. Looking forward to Angela leaving and seeing what her replacement can do to fix the mess.
Mr. Luigi I worked in Apple retail for a long time. Trust me when I say, many of the employees desperately want to be able to serve you guys, the natural and normal way you want to be served. Employees are forced to function the way they do.
Once again, great video Rene. I was quite shocked when I heard she was leaving Apple.. I understand where she’s coming from, though. We reach a point in time where we need a break from work. I get it ! Not like it will be difficult for her to find a job in the future, anyway! lol
An an ex- Apple employee, I was there for years before Angela started, and for 4 years while she was there.
I have no doubt that my entire store experience, as an employee changed, for the negative once Angela started.
This has nothing to do with sales or anything. She made the retention rate of staff drop SIGNIFICANTLY across the globe. We lost 50+ employees in 2 months, just in my store. She made so many changes to the way we would serve customers and the way that we had to function generally.
These changes made us feel in-human and made customer satisfaction drop.
I would need to go into immense detail to explain this all properly, but please trust me that she destroyed working in Apple retail for many employees. The years I worked there before Angela, were the best years of my life.
Thank you. Great video.
I just left the Apple Store (Dallas, TX), and it was crazy, crazy! I went in, bought my iPad Pro, and got the devil out of that madhouse!
Honestly I really hate Apple retail stores. They feel more like designer clothing stores than technology stores.
9:52 made my heart skip a beat. Please don't let the change mean closing or selling off this channel!
Rene, sorry to hijack your thread about Ms.Ahrends, but I’m not on Facebook or any of the other socials so I need to take this opportunity on UA-cam to ask a question about something that I know is near and dear to your heart. Siri/voice 1st/Siri 0S. I just saw that JG has recently announced a long view approach to Siri. What do you think that means? Do you think this means we won’t see any substantial changes to Siri for a very long time? Siri is kind of near and dear to my heart, but I am not a young person and I am wondering if we will see any major advances over the short term when I might still be here to see them. Also, do you think that there will have be off-line Siri in the short term? Could you address these in one of your videos, please? Thanks. Really enjoy your viewpoints.
The biggest issue with retail is the average or typical consumer (non Apple fanboy) doesn't know anything about what the Apple Store has to offer. Nobody has ever done a good job or promoting what it has to offer. Maybe that's on purpose, maybe they don't have the manpower to really take on more, but then what's the point of having it if you don't want anyone to take advantage of it? What the point of paying her twice as much as the CEO to create Today at Apple, if they then want to keep it a secret?
Apple retail has changed a it over the years. I have notice it myself. The saddle Creek Mall Apple Store in Germantown Tennessee was re-designed a few years ago. It has a giant video board at that rear. It’s has a section for classes and waiting. However it’s nothing like stores in NewYork city or San Francisco.
Shout out to the #901
Great video. Love you someone really dug into the fact that she just may decide to retire or slow down her life!
Good video! Hope she lands where she wants!
Diedre is amazingly driven and will surely make a difference. Ahrendts was surely a welcome addition and her work at Apple will remain solid. I think.
Since her appointment Apple customer service has gone downhill IMO.
Apple has also scaled significantly so it's tough to dump that just on her. But she didn't beat it, that's for sure.
Rene Ritchie I just think she has made it more difficult. It used to be you had a problem with an Apple device. Apple wanted to make sure you left satisfied. Now not as much. Now they try and find a way out of it. They are still at the top tier of customer service. Just not the shining beacon they used to be. Now they want you to get Apple care to get back any kind of semblance of the customer service of old. It’s really off putting. Probably not all on her but I feel she has brought a lot of that into Apple.
I think that apples images is actually better than when jobs was alive it’s luxury now not just a toolbox but a shiny toolbox 🧰
I’ll miss her but I know Apple retail is so much bigger than one person.
The Best channel and content!👍🏼
This is the fact...lowest priced I phone is XR which is $750
Honestly, I think She Screwed Up!!!!!!!! Nobody Steps Down from Success...
Bostic Darryl True but success is relative. At what cost? She shouldn’t have to miss out on what is important to her - her family. At most she’ll spend 50 more years enjoying all that money, miss out on her loved ones and pass away. Sometimes you compromise and focus on what you think is more important to you at that point in your life. If truly she stepped down to be with her loved ones then kudos to her :)
People like you think working 80 hours a week just for the sake of success is totally worth it.
@@wyw201 Why don't you Think before you speak...
I think Angela may have accidentally helped kill off the Mac community. Those people standing in line were the community and she had them do delivery instead. Not saying I like standing in line, but it was a way to network for a lot of the community in a city and now it's gone. Apple was more than products, it was a community, a family, and a way to network personally and professionally. I would argue that it's not that anymore.
I don't get what she achieved during those 5 years and I don't get what actually she was doing on a daily basis. I would be appreciated it if somebody can explain that. Thanks.
Rene', I'd be interested in your thoughts on "why" a media darling can so quickly flip in to a company was the nothing but problems. We watched this happen to other companies and would know it could and will happen again.
I think it's legit that she thinks it's time to relax and let her kids and her husband shine, and I don't think the poor iPhone sales can overshadow her work on other product sales and other retail experiences.
She was fired as she made Apple products way to expensive and not accessible for lower income households
That's not her decision to make. She's not present in shareholder meetings.
Loved your segue to the sponsor
finally, bye bye
she took apple to the white collar people with her pricing, apple is like a fashion company now with super expensive leather goods like sleeves and Hermes 500$ watch bands, they forgot they are a tech company and the Mac is their soul, starting with the 17,000 dollar apple watches in 2015... , Jony and her got along just fine with their expensive overkill taste, 200$ MacBook sleeves, 450$ stainless steel apple watch bands... crazy
in all these time they abandoned the Mac,
iMac design is old with those ridicules bezels, the mac pro is a joke and the mac mini got attention after almost 5 years
and! the biggest one, the MacBook air, the lemon of apple, squeezing that old one for 10 years now with his TN 1366X768 display and his old hardware, when they finally update that thing they still sell it for the same 999$, a 10 years old machine!!! remember when Steve jobs KILLED the iPod mini for the new nano in his PRIME?? now, apple keep the old alive, and with same prices! Decency at its best!
and those palaces stores that cost us all with those price hikes, on top of that iPhone design stayed the same 4 years from 2014 till 2018 with those iPhone 6 antenna lines (remember that design embarrassment after the legendary iPhone 4 and 5 design? i wonder that Steve would have done to Tim for launching with those antenna lines)
i miss Steve and forstall apple
Angela wasn't responsible for pricing, Apple requires higher pricing to offset decreases in volumes while maintaining gross margin to beat analyst expectations. Apple is now in every major mutual fund and bankers want a stable share price.
Her wish to spend more time with her family across the pond is very reasonable. Even though trips are cheap for someone with her wealth they are tiresome and inconvenient. There could also be other reasons but we will have to wait to see what she tells us in a year or two.
I hope it has nothing to do with the way the stores are doing. Times are getting hard (in some parts of the world) and some bean counters may want to save money by reducing some of the free activities that don't generate a cash flow.
My understanding is that it wasn't Apple related. (Though, of course, not staying is always Apple related.)
Was an apple user for many years recently went to the note 9. Have to say at the moment I would never go back but I do like apple and loved it when I was there but for work reasons the iPhone wasn't able to do what I needed . I really wish apple adjust some things,their reluctance to change quickly is frustrating
thNk you so much for great videos and some positiviteee about a company where therenis much to b positeeev about !
Angela be like.. why I left Apple... (BuzzFeed reference)
Thank you great video ...
I think that they should put cd-rom back in their Mac computers.
Well said.
Thanks!
Ireland has one Apple Store in Northern Ireland (Belfast), technically part of the UK but still in Ireland
its on the island of Ireland but its not in the country of Ireland, many would like it to be but this isnt the forum for that conversation.
Like you say, this is not the forum for that conversation, but Belfast is in Ireland and residents there can travel on Irish passports issued by the country of Ireland
Your editing and cuts leave no room for any pauses . Dude you need to slow down .
You either work for apple or someone from apple is giving you the right information to execute your work near perfectly.
If I worked for Apple I couldn’t make these videos!
Rene Ritchie Then someone inside of Apple is giving some sort of information.
Your knowledge of Apple and making people understand how Apple makes it’s decisions is way beyond just by reading articles.
Either way excellent Job Ritchie 🔥
Most employees ive heard from hate her
So, why exactly did she leave apple?
To spend more time with her family. Literally.
Rene....you really are the thinking person’s tech commentator!!
I may not always completely align with your take, but the argumentation of your opinion is beyond reproach. Can’t believe you have 85k subscribers; there should be a zero on the end of that number.
Oh well, I guess you need to buy an oversized knife and do some mindless unboxing videos to kick the subscriber base up.
Thanks for your efforts.
Great video but these transitions to the sponsors 😂. Half the time I don’t see them coming 😂.
I've watched every video of yours but I'm still not over your sponsor segues. By the time I know it's coming, it's too late.
Would you ever do videos talking about the stock?
Finance information and such?
What would you be interested in seeing?
Rene Ritchie Product breakdown, What products are generating how much cash.
Which ones are growing the fastest.
Market breakdown of India, why consumers have not been buying, and how much is the room to grow there.
Numbers crunched out, What justifies a Trillion dollar company. The future of Apple in health care. How much can be made there.
Where lies the end of Apple as a company, and the market as a whole.
Then if you are up for it, if you owned the whole Apple company, how much would you sell it for?
Also to put in perspective,
What would Apple have to do to make a 100 Billion dollars in net income a year.
How many thousand dollar Iphones is that.
How many millions of people paying a monthly service account to come near that.
Is there no possible way, or maybe not so difficult..
With a normal industry p/e ratio of 20
That would make it a two trilliondollar company. Twice its all time high
Breaking. Rene Ritchie Announces secret bids for world conquest in youtube video
But as you takes that differ from yours for making assumptions with no foundation in fact but isn't your take equally as assumptive, I'm not saying your take on what's going on is wrong but that because yours has a more positive spin means you're right
Not at all.
I didn't understand a single word ..
Nicholas Cheung me too bro
Lol i got lost
Did the double words help? :-)
Rene Ritchie bro please speak somewhat slowly....☺️☺️☺️
How are you this good?....thank you
Apple doesn't want to be a super luxury brand. Angela Ahrendts awe luxury executive. Great for watch roll out but not larger brand. IMHO
Today at Apple is so great though.
sounds like she was overwhelmed and just quit. prolly took a huge payout hence taking time off. peace out
I love Angela... She’s one of my favorite Apple employees... So sad that she’s leaving...
JustAnormalUser Same!
maybe she became too dangerous in the current situation to the ceo tim cook as a possible successor
Watch the video, I address that.
Great video
Appreciated!
Great vid
Thank you!
5:42 on and on, or like in New Zealand, opened and then closed.
I really enjoy your videos and opinions. You are thoughtful and pointed. My only issue with you is that your content is so addictive I have realized you can’t possibly make enough content to satisfy my insatiable desire to consume it. Please try harder.
I can watch his videos all day! Great content.
Hey, thank you!
Rene, it's difficult watching your videos. They are fully and utterly impressive in analytical detail and quality, but I always feel like you are approaching them to legitimize most Apple decisions. The videos can often feel closer to propaganda or "explanation videos" and makes me wonder whether you should be a paid Apple employee, instead. I am a huge Apple fan but always worry that I'm being sold something - that shouldn't be the case with a brand that we love.
You're finally seeing this. His position on apple is not borderline apologist...it is apologist.
Unless you're ok with "apple can do no wrong messaging" this channel isn't for you
Man I love the internet 😂
The best.
I love your positive approach you take on these topics !! You should run for presidents LOL !!
Canadian. LOL!