Should a supplier for the company be in the accountability chart? they are not employed but our customer support agents communicate with her for orders and they receive money from us, so does that count to be included in the chart?
The guiding principle is that we are trying defining roles clearly in order to see accountability. If we believe the person will be fully reliable and accountable, then we may include them. My expectation is that they will have Measurables (Scorecard), Rocks and be in an L10 for this to work. There are a variety of exception situations where we may see non-employees make it to the accountability chart, such as contracted resources (like a fractional CFO or HR leader) or full-time volunteers that are truly reliable (non-profits). My suspicion is that your scenario may be hard to sustain without the ability to dictate Scorecard metrics, Rocks and L10 IDSing. If so, I'd stay away from it.
Very helpful video, thank you.
Should a supplier for the company be in the accountability chart? they are not employed but our customer support agents communicate with her for orders and they receive money from us, so does that count to be included in the chart?
The guiding principle is that we are trying defining roles clearly in order to see accountability. If we believe the person will be fully reliable and accountable, then we may include them. My expectation is that they will have Measurables (Scorecard), Rocks and be in an L10 for this to work. There are a variety of exception situations where we may see non-employees make it to the accountability chart, such as contracted resources (like a fractional CFO or HR leader) or full-time volunteers that are truly reliable (non-profits). My suspicion is that your scenario may be hard to sustain without the ability to dictate Scorecard metrics, Rocks and L10 IDSing. If so, I'd stay away from it.
I am sorry but as a CEO and former CGO there are some good items in EOS but overall it’s 70% garbage it’s almost as good as an ISO certification