@@No-ni1lc I think she did a shitty job and even if she thought it was a prank she should have sent an ambulance in case but I can see why she thought it was a prank. He wants her to believe all his family are dead/dying and he is calling so calmly. He has been charged now
yeah I totaly agree,.she is soooo damn incompetent and stupid , makes me so angry. he fucking said hundred times to send an ambulance and she is fucking talking an talking..even after she heard that they have head injuries from an axe! when i call the ambulance i say my streetname and they ar here in 4 tto 8 min and thats it!
Not just the one, but both ladies rendered a poor service. They handled the call as if they were working for Telkom(the worst call centre in the universe). Do they not use pen and paper to write down the address if they are having trouble finding it on whatever broken program they are working on? They spent so much time on just the street name. What were they drunk or something? And the casual chatter in the background! Wth? Have they any respect and sensitivity about the calls they receive? Ugh!
It reminds me of (as a citizen of the USA) speaking with a Microsoft tech... I spend 30 minutes on hold- THEN- another 45 minutes trying to understand what the HELL their talking about. This dispatcher needs to go back to pickin beans in her country!
The operator is completely incompetent. She is literally clueless and super slow. This is embarrassing for SA :( Let's hope not too many people hear this recording.
entitlement! when i visit the country after working abroad for 15 years because I have no vagina, and a pale skin - you can imagine what I want to do is just run as far away as possible before i go nuts. one picks it up on the SAA flight and then at customs.. then i want to fly back again.
unfortunate norm in SA, i remember having to get an ambulance once and had to give them directions while lying in the back of the ambulance to the hospital
One can actually sympathize with this guy during this phone call, I cant imagine the state he must be in despite his crime, this lady should be dismissed immediately. One just has to count the number of times she asks about the street name, it's ludicrous,Never mind offer any reassurance to him. There might still have been a chance for these poor victims, who knows? I agree with everyone WHAT ANOTHER ENORMOUS EMBARRASSMENT FOR SOUTH AFRICA (YET AGAIN!!!) It is very worrying for the rest of us, what chance do we have in any emergency situation?? It's really troublesome and frightening. Her total incompetence is unacceptable, shes just another example of someone who clearly doesn't have the qualifications and skills to be in this job! Give this job to someone more deserving. All our lives could be in her hands, Wake up South Africa!!! She must go!!
yeah I totaly agree,.she is soooo damn incompetent and stupid , makes me so angry. he fucking said hundred times to send an ambulance and she is fucking talking an talking..even after she heard that they have head injuries from an axe! when i call the ambulance i say my streetname and they ar here in 4 tto 8 min and thats it!
Classic Psychopath. No one is so calm after an attack. He didn't even pretend. Never mind the most useless emergency service call center, ever! And that stupid question "Are the perpetrators still there?" YES!!!! They stuck around to listen to this stupid phone call so we can all laugh at you.
Bellis 123 thank you. Exactly. His calm psychopathic demeanor.. they are not normal. This operator should be punched in the face though. What an idiot!!!
You know, he just came from a physical struggle. He probably was exhausted and wounded and generally lacking energy. If you would want to scream, you probably couldn't. Just a benefit of doubt
ícҽís թհօҽղíx nope, toxicology came back negative. It’s posited he had a grand man seizure after seeing his mother and sister. Plus, he had a speech impediment, he was taught to talk slowly and calmly to avoid stuttering.
Dear Lord, I hope I am never in an emergency situation and have to call these peeps... holy smokes. Nevermind they can't find his address, there's just no sense of urgency.
Brian Bayer He actually isn't calm. The fact that he is stuttering is a sign that he is not calm. He had to go for speech therapy as a child to help with his stutter but still when in moments of distress, he stutters. What did you want him to do? Shout and scream and carry on about Janine's and the rest of the emergency services incompetence??
I had worked for 112 emergency call centre...the minute calls come in the map pops up and tells you exactly where the caller is calling from...only thing she needed to do was to confirm the address....ask questions"Are you calling from Stellenbosch?"...The call would have been done less than a minute...no sense of urgency from the call taker..That is the requirement if you are working in the emergency environment....So dissapointed...with 107...her listening skills are shocking time was wasted in that call...
You're an ignorant idiot. If we did as you suggest, we would respond slow to actual emergencies. You need to confirm that it is serious, you need to determine the nature of it so that you send the right staff and know how urgent, etc.
I can't believe this woman! WORST emergency response EVER!! At 04:55 minutes into the call, she has still not even asked who's been hurt!! I'm actually gobsmacked!! FIRE her, she's USELESS!!
@@misstmemrs Seriously?! She has the brain capacity of a crayon and would have no idea how to play 'mind games' or have the ability to sabotage a game of hopscotch. What IS incredible is that this moron was employed for such an important position.
I'm sure the people died because this lady took soooooooooo damn long! This is terrible service. She is busy holding and speaking to police while the people bled out
I’m not defending her or anything but usually when you call your location pops up so she wanted to confirm but the location she had and the address he was giving her was different (that’s what it sounded like 🤷🏾♀️ I could be wrong). Depending on the situation they also try to keep you in the line for as long as possible until they send an ambulance or the police. She did that too long I agree, I was even getting annoyed
Herni called his gf first but didn't pick up so Henri fainted for afew hours plus self inflicted stab and cut wounds. Afew hours later he called this operator. WATCH 60 Minutes Australia
Agreed...that's what I was thinking. God help any of us in this country who need URGENT medical or police assistance. This was painful to watch...painful as in frustration and irritation. SMH!!
Emergency call centres should have advanced technology, the guy was calling from a landline for goodness sake. Shouldn't they have a system where they can track the landline's location? Nothing about this sounded like responding to an emergency.
Whether Henry is guilty or not... he certainly have more patience on the phone than I would have.... especially while your loved ones are bleeding to death
If he said " a white man attacked my family with an axe" do you think anyone would believe him? ........... Maybe he should have said a white guy attacked his family , then it would have seemed like a paid hit. The truth is that Henri and Marli conspired together. We know this because of other forensic evidence , some of which was not presented in court because its not relevant to Henri's conviction and we dont have a strong enough case to prosecute Marli. But , I can assure you , Henri DID NOT act on his own.
She's clear enough. Her system is up to crackles. I suddenly realised that in an emergency we need God himself to come and help us. The golden hour just doesn't apply at all.
Het sulke emergency vall centres nie google maps nie of weet hul nie hoe om dit te gebruik nie...die beseerdes is al dood gebloei agv haar onbevoegdheid ....sy besef duidelik nie die erns van n lewe en dood situasie nie PATETIES sy moet d boot kry
oee no no no no no.. he paused a lot himself. and then gives a giggle? if my family had been attacked I would scream so loudly in that phone and probably have another phone going on the side.
This is the most painfully stupid call centre agent. Whether he did it or not I would have lost all hope in having to try dealing with this person and likely given up. Chilling that he is so calm
Guilty or Not... the service level in this Country of ours is a crime in itself. How can you operate a medical emergency service on that level of incompetence?? Anyhow, I hope justice gets served to the guilty party, be that Henri or anyone else.
This operator should be fired!!!!!! 6 LONG minutes later and she was still trying to get his address. I have to wonder if anyone has died because of her incompetence.
@@naillii_ Oh, me too. I came to the comments section just for that reason. I already knew that most people would be mad about the dispatch operator, which I was too, then I heard this freak "he, he" after he mentioned the head injuries and I just couldn't believe my ears. Like how cold-hearted to do this and laugh about it! That made me more upset than anything else in this video. Gave me chills.
What's staggering is the ignorance of the commenters who have no idea how 911 works. They seem to think she's chatting, she actually gathered all the evidence against Henri. Y'all seem to think ambulances and doctors are an unlimited resource and we can just send them to every drunken call before eve knowing what the emergency is. When that actually may doom correct and fast response to real emergencies
Most telling - at the VERY start, at 0:02 after "what is your emergency" he says "hi, ah-um, yeah" like he's trying to sound panicked. At 0:05 the dog barks. Surely one would stop talking, petrified the "attacker" was back?!! But he's un-phased. Because there was no "intruder". Then he realizes how incompetent she is and this confuses him, and he inadvertently slips into "ordering pizza mode" oh-so-casual. At 05:54 she says "with an axe" as if she thinks it's a hoax call. Because he's so goddam CALM. After watching sentencing, he's a cold blooded psychopath if ever I saw one, no remorse, no emotion.
YOH! I hope i never have to talk to any of these idiots. Family attacked with an axe... ZERO sense of urgency. These are the type of people that get mad at you because they have to do their jobs.
I hope this woman was fired! I have never in my life witnessed such incompetence, stupidity and lack of sympathy from a emergency service provider. I would have lost it the first time she said she can't find my address. His whole family is bleeding out and she has time for a spelling B!!!
You’re an idiot. It’s not her job to have sympathy, it’s her job to be calm and get emergency services to the necessary location. She can’t do that if she doesn’t have an address, can she? 🙄
This is why the country doesn't get anywhere. There's too many sub 100 IQ unmotivated people doing service work.... shocking this. WOW!! No urgency, whatsoever. Same old same old. No hope in SA. Debonairs would have found the address in 2 seconds
How can you have such a slow operator handling EMERGENCY SERVICES?!?! This woman deserves jail time for being so incompetent. He just said his family was attacked! Get a f@##$$ing ambulance out nearby PRONTO! Flip I hope this woman lives with the guilt that she could be the reason that a life couldn't be saved.
I entered "Goske Street Stellenbosch" and immediately found it! There's also a "Goske Street" in Bothasig but it's obviously the wrong one if he said Stellenbosch. He sounds pretty relaxed for someone who just killed his family with an axe. Henri is clearly not normal and the woman is useless.
If an axe wielding intruder had just murdered your family and attacked you, would you be so calm? and even more so, offer to go outside to wait for police?? The operator was horrible, luckily her incompetence was exposed while dealing with this psychopath and his pre-meditated murders.
I hope they have fired the operator. While they were trying to figure out the location, Marli was fighting for her life. Honest to God i hope justice would be served. If not then i have lost all faith in the justice system. Someone has to pay for what they/he has done...
Good lord women what are you doing there!!!!!!! Pathetic is not the word Im lost for words!!! Henri is so calm this guy shows absolute no emotion what so ever freaking cold jesus down right evil!!! This women is driving me nuts dear lord!!!
No sense of urgency from both, Can’t believe the operator is not making the emergency situation a priority, she’s acting like she’s having a casual conversation. Unbelievable!! At 8:52 she ask what’s the emergency! At time 9:05 he says bleeding from the head then starts laughing! He’s so calm, He should be crying and screaming! The caller and operator are the same.
Unfortunately this is what our emergency services are like here in South Africa. If you are in a car accident the first responder to usually be on the scene is the tow truck. Ambulances have been privatized so they dangerously race each other through the streets (if they even make an appearance) and police often only arrive 30min later. When you do report a crime there is no follow up and when you do eventually follow up on your own there is no record of your case. Speaking from personal experience. Our prisoners sit in jail rewarded with KFC meals and strippers while people of all colours are suffering at the hands of violent criminals. It's a sad state indeed.
im sorry but if my family were attacked in such a brutal manner,i would've been devastated and screaming at this stupid operator.henry is so calm and patient as if ordering a pizza. look at the menendez brothers in the usa who later admitted killing their parents back in august 1989.the eldest brother lyle made a 911 call claiming someone killed his parents and appears to be extremely devastated.his emotions were so convincing during the call its hard to analyze he was faking it,its on youtube
The emergency service consultant is as thick as 2 short planks! She's not listening properly!!! Henri is telling her the area and nearby landmarks and she's saying he's giving her different addresses...aaaaai my poor country...*sigh* He tells her the wounds of the afflicted...she feels the need to ask again later in the convo. Sorry, but we need some SERIOUS training from 911 or the British 999 on how to handle emergency calls. I understand that perhaps her map system wasn't picking up the exact location...but GEEZ!
No urgency from Van Breda. None. If I'd just witnessed my family slaughtered by an ace wielding maniac, I'd be a little less patient with the (very poor) emergency dispatcher.
Read the entire court summary if you’re actually interested to know. But you won’t, will you? Why would you when you can sit on your high horse and judge in ignorance?
Strange that he hasn't mentioned the urgency at all in the first 4 minutes - just saying I need an ambulance. She might have responded differently if had explained urgency
Just saying my mom needed an ambulance the other day, took them more than 12hrs to come collect. But yes if he was like oh shit please send an ambulance my family has been hacked almost to death with an axe then maybe the operator would feel more need to be urgent about the matter
Fucking Domino's Pizza gets my address as soon as I call, no need to ask! What the fuck is up with our emergency services! They have the same problem in the US...
OMG emergency "worker" had the memory & indifference of a stoned deaf goldfish on a Sunday afternoon! Almost sounded like an ironic joke from flight of the concords or something.. And Wow! He had an extreme level of patience for an axe murderer!
He was patient. He had no urgency or fear or anger at the incompetence of this woman that an innocent victim would have had if in this same situation with this operator. He would be telling her immediately my family, my family they've been attacked with an ax hurry please!!! No tears , no urgency whatsoever in his voice.
A phone call that took 10 minutes... By then anybody still breathing should be expected dead. Henri was found guilty by court, but giving the sheer incompetence of a phone call he had to deal with, with the emergency services, I cannot see how the emergency services or police can pride themselves on a "job well done". I cannot imagine anyone staying sane with such a poor management of an emergency call. Whether Henri was in distress or not, anyone in a real distress situation (meaning not the murderer) would have collapsed under such an appalling situation, if treated like that in a phone call. Kudos to the courts for doing a good job, but no credit to the police or emergency services, thank you. (Technically I think van Breda cannot be found guilty, due to a lack of proper investigation, and public services conduct.)
You cannot honestly tell me that you actually thought this idiot was innocent... Oh my god, there is no hope for some people. Would you be so calm when you just "found" your dad, mom, brother and sister hacked with an axe???
I listened to this while watching 60 minutes, It was so creepy hearing his little laugh specially when he said his sister might be still alive and there is blood coming out of her head...he ended his sentence with a laugh. I don't know why but I believe he intentionally left his sister alive...
Yes that is the idea. I cannot believe people do not realize this is covert aggression and guerrilla warfare. That hate and despise whites and sabotage any way they can. Does no one recognize this?
Are you kidding me? She sounds like a kindergarten teacher repeating everything all over!!! Prank or not, at least show some adrenalin and urgency! It's a joke. My 9 year old googled the estate name and we found it, and we live in namibia. Have never even be in Stellenbosch.
Guilty or not... This lady should be fired, she can't be this casual on while attending to an emergency call...
She thought it was a prank
Hemmo 1996 so? It wasnt and so she should be fired
@@No-ni1lc I think she did a shitty job and even if she thought it was a prank she should have sent an ambulance in case but I can see why she thought it was a prank. He wants her to believe all his family are dead/dying and he is calling so calmly. He has been charged now
yeah I totaly agree,.she is soooo damn incompetent and stupid , makes me so angry. he fucking said hundred times to send an ambulance and she is fucking talking an talking..even after she heard that they have head injuries from an axe! when i call the ambulance i say my streetname and they ar here in 4 tto 8 min and thats it!
@@kim-ry6bk Well, weren't they dead at this point? Unless I missed something on this case.
How pathetic is this emergency dispatcher...I am lost for words.
Dawn Dennison
She is totally pathetic.
Her name is Janine Philander
Honestly this dispatcher is beyond the worst.... How the hell can she be working in emergency services?????? If
Not just the one, but both ladies rendered a poor service. They handled the call as if they were working for Telkom(the worst call centre in the universe).
Do they not use pen and paper to write down the address if they are having trouble finding it on whatever broken program they are working on? They spent so much time on just the street name. What were they drunk or something? And the casual chatter in the background! Wth? Have they any respect and sensitivity about the calls they receive? Ugh!
It reminds me of (as a citizen of the USA) speaking with a Microsoft tech... I spend 30 minutes on hold- THEN- another 45 minutes trying to understand what the HELL their talking about. This dispatcher needs to go back to pickin beans in her country!
This lady would turn me into a murderer.
lol
i'm cutting my wrists, like wtf
😂😂
Lmao 😂 ikr
Exactly. Narcissistic abuse can cause psychosis. This woman is sabotaging. It is deliberate.
The operator is completely incompetent. She is literally clueless and super slow. This is embarrassing for SA :( Let's hope not too many people hear this recording.
entitlement! when i visit the country after working abroad for 15 years because I have no vagina, and a pale skin - you can imagine what I want to do is just run as far away as possible before i go nuts. one picks it up on the SAA flight and then at customs.. then i want to fly back again.
unfortunate norm in SA, i remember having to get an ambulance once and had to give them directions while lying in the back of the ambulance to the hospital
One can actually sympathize with this guy during this phone call, I cant imagine the state he must be in despite his crime, this lady should be dismissed immediately. One just has to count the number of times she asks about the street name, it's ludicrous,Never mind offer any reassurance to him. There might still have been a chance for these poor victims, who knows? I agree with everyone WHAT ANOTHER ENORMOUS EMBARRASSMENT FOR SOUTH AFRICA (YET AGAIN!!!) It is very worrying for the rest of us, what chance do we have in any emergency situation?? It's really troublesome and frightening. Her total incompetence is unacceptable, shes just another example of someone who clearly doesn't have the qualifications and skills to be in this job! Give this job to someone more deserving. All our lives could be in her hands, Wake up South Africa!!! She must go!!
yeah I totaly agree,.she is soooo damn incompetent and stupid , makes me so angry. he fucking said hundred times to send an ambulance and she is fucking talking an talking..even after she heard that they have head injuries from an axe! when i call the ambulance i say my streetname and they ar here in 4 tto 8 min and thats it!
@@enotes9 What?
Classic Psychopath. No one is so calm after an attack. He didn't even pretend. Never mind the most useless emergency service call center, ever! And that stupid question "Are the perpetrators still there?" YES!!!! They stuck around to listen to this stupid phone call so we can all laugh at you.
Bellis 123 thank you. Exactly. His calm psychopathic demeanor.. they are not normal. This operator should be punched in the face though. What an idiot!!!
You know, he just came from a physical struggle. He probably was exhausted and wounded and generally lacking energy. If you would want to scream, you probably couldn't. Just a benefit of doubt
Yes, I know he was the murderer, but if I didn't know that, I think his demenaor is somewhat justified
@@anibalrodriguez2626 he said she was knocked out for a few hours though. To me he sounds drugged up or drunk.
ícҽís թհօҽղíx nope, toxicology came back negative. It’s posited he had a grand man seizure after seeing his mother and sister. Plus, he had a speech impediment, he was taught to talk slowly and calmly to avoid stuttering.
I would have screamed at this woman :/. SHE WASTED SO MUCH TIME WTF
The most frustrating 10 minutes 22 seconds of your life you will never get back
I couldn't have said it better. I am sitting here listening to this and having a panic attack. WOW!!!
I only made it to 2:30
@@Steef_Lee Lol!! I feel ya'!
I'm going insane
This is the first time i have actually really listened to this and my blood is boiling like what the heck!!!!
Dear Lord, I hope I am never in an emergency situation and have to call these peeps... holy smokes. Nevermind they can't find his address, there's just no sense of urgency.
agree!!
Exactly. She’s acting like she’s working at a cable company. Ridiculous.
This is why we join CPF groups !
"I need an ambulance. Send multiple ambulances"
5 minutes later
"So you need the police"
I wanted to punch her when I heard that. This is so infuriating 😂😂😂😂
The operator is so unprofessional and so relaxed it's as if she's chatting with her friend over a gossip
Is this the competence of our emergency call centre's opperators? "What a joke" I hope this call was recorded for quality assurances purposes
Appalling, 10 whole minutes!
What Max said...
Brian Bayer . do you really think he would have received any better service by not keeping calm.?
Brian Bayer
He actually isn't calm. The fact that he is stuttering is a sign that he is not calm. He had to go for speech therapy as a child to help with his stutter but still when in moments of distress, he stutters. What did you want him to do? Shout and scream and carry on about Janine's and the rest of the emergency services incompetence??
He was in therapy for many years for having a stutter. You can clearly hear him breath before speaking
This call is unbelievable.
This operator has no idea or does not give a damn....how can she not understand simple requests OMW!!!!
Hope the operator gets fired!!
Angelique Martin v
this emergency operator doesn't listen. she says he gave a few different addresses but he didn't.
I had worked for 112 emergency call centre...the minute calls come in the map pops up and tells you exactly where the caller is calling from...only thing she needed to do was to confirm the address....ask questions"Are you calling from Stellenbosch?"...The call would have been done less than a minute...no sense of urgency from the call taker..That is the requirement if you are working in the emergency environment....So dissapointed...with 107...her listening skills are shocking time was wasted in that call...
True girl true
I could not believe when she asked "And how old are they?" WHY DOES THAT MATTER THEYRE DYING... This is so heartbreaking and infuriating
She’s playing games.
You're an ignorant idiot. If we did as you suggest, we would respond slow to actual emergencies. You need to confirm that it is serious, you need to determine the nature of it so that you send the right staff and know how urgent, etc.
there is so much incompetence with this lady
I can't believe this woman! WORST emergency response EVER!! At 04:55 minutes into the call, she has still not even asked who's been hurt!! I'm actually gobsmacked!! FIRE her, she's USELESS!!
WHAT is wrong with this stupid emergency operator, she should be sweeping floors, not answering telephones.
She is deliberately sabotaging and playing mind games. It is incredible people do not realize that.
@@misstmemrs Seriously?! She has the brain capacity of a crayon and would have no idea how to play 'mind games' or have the ability to sabotage a game of hopscotch. What IS incredible is that this moron was employed for such an important position.
I'm sure the people died because this lady took soooooooooo damn long! This is terrible service. She is busy holding and speaking to police while the people bled out
I’m not defending her or anything but usually when you call your location pops up so she wanted to confirm but the location she had and the address he was giving her was different (that’s what it sounded like 🤷🏾♀️ I could be wrong). Depending on the situation they also try to keep you in the line for as long as possible until they send an ambulance or the police.
She did that too long I agree, I was even getting annoyed
Those poor people were dead long before this call was made.
They died because Henry called 1 hour after the attack.
Herni called his gf first but didn't pick up so Henri fainted for afew hours plus self inflicted stab and cut wounds. Afew hours later he called this operator. WATCH 60 Minutes Australia
@@naillii_ actually, more than 2 hrs
They should put this operator on trial.................for stupidity. All she had to do was Google De Zalse eand send the freaking ambulance.'
My God!!!!!!!!!! I would have hung up long time... Our emergency service providers is a mockery... Lord have mercy. Hope justice is served
that's me like yhoo no...
Agreed...that's what I was thinking. God help any of us in this country who need URGENT medical or police assistance. This was painful to watch...painful as in frustration and irritation. SMH!!
what incompotent emergency staff...!!!
Thankfully justice was served. He was found guilty of the murders.
Scary though that this woman could be handling other emergency calls in the same way.
Emergency call centres should have advanced technology, the guy was calling from a landline for goodness sake. Shouldn't they have a system where they can track the landline's location? Nothing about this sounded like responding to an emergency.
Whether Henry is guilty or not... he certainly have more patience on the phone than I would have.... especially while your loved ones are bleeding to death
If he said " a white man attacked my family with an axe" do you think anyone would believe him? ...........
Maybe he should have said a white guy attacked his family , then it would have seemed like a paid hit.
The truth is that Henri and Marli conspired together. We know this because of other forensic evidence , some of which was not presented in court because its not relevant to Henri's conviction and we dont have a strong enough case to prosecute Marli. But , I can assure you , Henri DID NOT act on his own.
!!!!!! Insane incompetence!!!!
DrTarentaal more patience than he had with his family
Jirr ma myde is dom
Mense is dood deur wag vir ambulance dom dom
Doug Zembiec he did
Die vrou wat daar werk moet loop
She's clear enough. Her system is up to crackles. I suddenly realised that in an emergency we need God himself to come and help us. The golden hour just doesn't apply at all.
They probably all bled out due to this woman’s idiocy.
Sy is pateties verby
Het sulke emergency vall centres nie google maps nie of weet hul nie hoe om dit te gebruik nie...die beseerdes is al dood gebloei agv haar onbevoegdheid ....sy besef duidelik nie die erns van n lewe en dood situasie nie PATETIES sy moet d boot kry
oee no no no no no.. he paused a lot himself. and then gives a giggle? if my family had been attacked I would scream so loudly in that phone and probably have another phone going on the side.
This is the most painfully stupid call centre agent. Whether he did it or not I would have lost all hope in having to try dealing with this person and likely given up. Chilling that he is so calm
No, you’re just stupid. She’s doing her job the way she was trained to do it.
Guilty or Not... the service level in this Country of ours is a crime in itself. How can you operate a medical emergency service on that level of incompetence?? Anyhow, I hope justice gets served to the guilty party, be that Henri or anyone else.
WHDii Isi
It is hatred. It is sabotage. People are in severe denial. She is playing games.
What are you talking about? She did nothing wrong. He’s the one giving fake addresses and shit.
"Sir, can you please drive out to us and let us follow you to the scene because I'm obviously completely incompetent in my job."
She is a very competent guerrilla soldier playing mind games.
@@misstmemrs for what purpose for goodness’ sake? I’ve seen all your other comments about your belief that Henri is innocent.
Guilty or not, the level of service he received was an injustice!!!
This operator should be fired!!!!!! 6 LONG minutes later and she was still trying to get his address. I have to wonder if anyone has died because of her incompetence.
I hope they fire this lady and charge her with the same charges as him! 10 mins to get a fuckng address
like that call was suppose to be less than five mins, freaken lady decides to drag it.. salute to Henry's patience level
Patience level shows he killed his family. There is no way anyone would be that calm in that kind of situation!
but people reply in shock differently but ke we still need evidence.. it's like we watching how to get away with murder in real life
loyiso David
What did you want him to do? Carry on about her incompetence?
loyiso david I think so too... she failed this family
Did he laugh at 9:06? "... bleeding from the head... hehe"
If yes, hes a guilty psychopath.
OMG, Yes he did!! I noticed that. Rewatched it three times, and I was like WTF, he's laughing. Sick! That poor family.
@@jessicahill7920 Good, I thought I was the only one hearing this 🙈 gosh...
@@naillii_ Oh, me too. I came to the comments section just for that reason. I already knew that most people would be mad about the dispatch operator, which I was too, then I heard this freak "he, he" after he mentioned the head injuries and I just couldn't believe my ears. Like how cold-hearted to do this and laugh about it! That made me more upset than anything else in this video. Gave me chills.
Sounded like he cleared his throat to me
@Naillii No, he said "please". Turn on the subtitles
After listening to this recording, I am definitely not coming back to South Africa. The States will do just fine.
Welcome to the U.S.
The fact this call is almost 10 minutes is beyond shocking.
🤣
Staggering, unacceptable incompetence! Just unbelievable!
Agreed. She's embarrassingly inept at her job.
omg you're soooo beautiful 😙
What's staggering is the ignorance of the commenters who have no idea how 911 works. They seem to think she's chatting, she actually gathered all the evidence against Henri.
Y'all seem to think ambulances and doctors are an unlimited resource and we can just send them to every drunken call before eve knowing what the emergency is. When that actually may doom correct and fast response to real emergencies
Most telling - at the VERY start, at 0:02 after "what is your emergency" he says "hi, ah-um, yeah" like he's trying to sound panicked. At 0:05 the dog barks. Surely one would stop talking, petrified the "attacker" was back?!! But he's un-phased. Because there was no "intruder". Then he realizes how incompetent she is and this confuses him, and he inadvertently slips into "ordering pizza mode" oh-so-casual. At 05:54 she says "with an axe" as if she thinks it's a hoax call. Because he's so goddam CALM. After watching sentencing, he's a cold blooded psychopath if ever I saw one, no remorse, no emotion.
I just googled the address once and it showed , what the hell was the fuss about here ?
YOH! I hope i never have to talk to any of these idiots. Family attacked with an axe... ZERO sense of urgency. These are the type of people that get mad at you because they have to do their jobs.
I hope this woman was fired! I have never in my life witnessed such incompetence, stupidity and lack of sympathy from a emergency service provider. I would have lost it the first time she said she can't find my address. His whole family is bleeding out and she has time for a spelling B!!!
You’re an idiot. It’s not her job to have sympathy, it’s her job to be calm and get emergency services to the necessary location. She can’t do that if she doesn’t have an address, can she? 🙄
Good lord! you wouldn't want to be bleeding to death waiting for these two on the phone, clueless!
It is DISGUSTING how the initial operator handled the call!!! I would have LOST it with her!!!!
Why was the incompetence of the operator never reported on ?
Ruan Bester excellent question
Very good question. Not only that, she was called as a witness for prosecution
She asks the same questions over and over again 😣
This is why the country doesn't get anywhere. There's too many sub 100 IQ unmotivated people doing service work.... shocking this. WOW!! No urgency, whatsoever. Same old same old. No hope in SA. Debonairs would have found the address in 2 seconds
Don't take me wrong but most of SA consists of such people.
It is deliberate sabotage. It is guerrilla warfare.
Oh my gosh, around 9:10ish he chuckles when he told her they were bleeding from the head.
Nooo.he sounds like he said please
How can you have such a slow operator handling EMERGENCY SERVICES?!?! This woman deserves jail time for being so incompetent. He just said his family was attacked! Get a f@##$$ing ambulance out nearby PRONTO! Flip I hope this woman lives with the guilt that she could be the reason that a life couldn't be saved.
this is scary - how on earth can someone on an emergency number be this ABSOLUTELY inefficient
It is deliberate guerrilla warfare. Astounding people do not realize that.
took me 3 seconds to find this house
I hope this woman was fired. Pathetic.
After repeating "12 Goske Street" a MILLION times, she's like "so you say you don't know your street name "?
these questions are too much seriously she keeps repeating herself over and over eish
This is a joke... We are doomed..
does this lady still work in this department oh my gosh whether Van Breda killed or not but this is insane
She hates whited and playing guerrilla warfare. Duh.
L
@@misstmemrs you totally lost any credibility with your paranoia 🙄🙄🙄..
In America, you would have been fired...immediately. No questions asked.
I entered "Goske Street Stellenbosch" and immediately found it! There's also a "Goske Street" in Bothasig but it's obviously the wrong one if he said Stellenbosch. He sounds pretty relaxed for someone who just killed his family with an axe. Henri is clearly not normal and the woman is useless.
Absolutely no words. Shocking on so many levels.
LOL. This was 'chilling' for sure. both the caller and the operator were very chilled.
Yes we all know he’s guilty of the murders but gosh this call operator’s competence levels is pathetic!!
Samuel Sherwen She shouldve been arrested, as well.. Pronto.. A physcopath talks to a physcopath
If an axe wielding intruder had just murdered your family and attacked you, would you be so calm? and even more so, offer to go outside to wait for police?? The operator was horrible, luckily her incompetence was exposed while dealing with this psychopath and his pre-meditated murders.
Alexandra Lloyd well people react very differently to tragedy. Someone might sound calm because they're in shock.
What a joke. These people should be prosecuted as well for incompetency!!!! I am deeply shocked at this response to emergency!!!!!!!
It is sabotage of whites. It is deliberate guerrilla warfare. I cannot believe people don’t realize she is playing games.
I hope they have fired the operator. While they were trying to figure out the location, Marli was fighting for her life. Honest to God i hope justice would be served. If not then i have lost all faith in the justice system. Someone has to pay for what they/he has done...
Good lord women what are you doing there!!!!!!! Pathetic is not the word Im lost for words!!! Henri is so calm this guy shows absolute no emotion what so ever freaking cold jesus down right evil!!! This women is driving me nuts dear lord!!!
No sense of urgency from both, Can’t believe the operator is not making the emergency situation a priority, she’s acting like she’s having a casual conversation. Unbelievable!! At 8:52 she ask what’s the emergency!
At time 9:05 he says bleeding from the head then starts laughing! He’s so calm, He should be crying and screaming! The caller and operator are the same.
This sounds like me on the phone with Telkom.
YES YOUR'E RIGHT!! IT SOUNDS SO FAMILIAR, SOUNDS LIKE THE USUAL RESPONSES OF MOST SERVICE PROVIDERS IN SA!
Unfortunately this is what our emergency services are like here in South Africa. If you are in a car accident the first responder to usually be on the scene is the tow truck. Ambulances have been privatized so they dangerously race each other through the streets (if they even make an appearance) and police often only arrive 30min later.
When you do report a crime there is no follow up and when you do eventually follow up on your own there is no record of your case. Speaking from personal experience.
Our prisoners sit in jail rewarded with KFC meals and strippers while people of all colours are suffering at the hands of violent criminals. It's a sad state indeed.
I can't for the life of me why the general public think it's lekker in prison. Let me tell you, our prisons are HELL ON EARTH.
im sorry but if my family were attacked in such a brutal manner,i would've been devastated and screaming at this stupid operator.henry is so calm and patient as if ordering a pizza.
look at the menendez brothers in the usa who later admitted killing their parents back in august 1989.the eldest brother lyle made a 911 call claiming someone killed his parents and appears to be extremely devastated.his emotions were so convincing during the call its hard to analyze he was faking it,its on youtube
Is this how emergency calls are dealt with? I didn't trace any urgency in it.
Exactly what I was thinking. Absolutely no sense of urgency.
God help us
WTTTTF THIS WOMAN
She is South African
WHAT A FKING JOKE, 10111, have better assistance from Valkenburg Residents...
It literally took me 10 seconds to find that address on Google Maps. What is wrong with this woman?
google maps wtf
The emergency service consultant is as thick as 2 short planks! She's not listening properly!!! Henri is telling her the area and nearby landmarks and she's saying he's giving her different addresses...aaaaai my poor country...*sigh* He tells her the wounds of the afflicted...she feels the need to ask again later in the convo.
Sorry, but we need some SERIOUS training from 911 or the British 999 on how to handle emergency calls. I understand that perhaps her map system wasn't picking up the exact location...but GEEZ!
If she kept saying I was giving her two or three different addresses I would kill myself.
No urgency from Van Breda. None. If I'd just witnessed my family slaughtered by an ace wielding maniac, I'd be a little less patient with the (very poor) emergency dispatcher.
Read the entire court summary if you’re actually interested to know. But you won’t, will you? Why would you when you can sit on your high horse and judge in ignorance?
He just woke up from having a seizure. He's dazed and traumatized. I 100% believe he was framed and is innocent.
This Dude is calm AF and he’s guilty AF
This guy is guilty and this lady has to be fired
"hi, ahuhum..yeah."
He's nervous. I would know cuz my introverted ass starts a call like that all the time when i order food or call my uber driver.
I'm only 12..... and even I know that I would be able to get the ambulances out faster.... this is so frustrating.
His address comes up immediately on google maps! After 8 minutes she still hasn't sent an ambulance!!
I seriously hope that I never have to call the emergency services... Because this is ridiculous!!
D-i-s-a-s-t-e-r... W-i-t-h a-n a-x-e... This is terrible, You can easily find Goske street on Google maps
South African emergency services and hotline are utterly useless
It is because it is deliberate guerrilla warfare.
the dispatcher sounds like someone from the ikea hotline support, who´s being told, that a single screw is missing from the bookshelf delivery.
that 911 operator needs to be fired.
Strange that he hasn't mentioned the urgency at all in the first 4 minutes - just saying I need an ambulance. She might have responded differently if had explained urgency
Mary Metcalfe its an emergency line, pretty sure there should be a fair amount of urgency without having to ask for it. 10 mins in circles
Just saying my mom needed an ambulance the other day, took them more than 12hrs to come collect. But yes if he was like oh shit please send an ambulance my family has been hacked almost to death with an axe then maybe the operator would feel more need to be urgent about the matter
Fucking Domino's Pizza gets my address as soon as I call, no need to ask! What the fuck is up with our emergency services! They have the same problem in the US...
I heard this emergency call on a podcast and my god, it was one of the most frustrating things I've EVER heard. It's so bad, it's almost comical.
It is deliberate. It is hatred and guerrilla warfare. It is mind games.
Please tell me this lady was fired for the worst service ever!!! For f sakes😡
OMG emergency "worker" had the memory & indifference of a stoned deaf goldfish on a Sunday afternoon! Almost sounded like an ironic joke from flight of the concords or something.. And Wow! He had an extreme level of patience for an axe murderer!
Ahhh, but her incompetence was the undoing of this man’s flawless plan.
He was patient. He had no urgency or fear or anger at the incompetence of this woman that an innocent victim would have had if in this same situation with this operator. He would be telling her immediately my family, my family they've been attacked with an ax hurry please!!! No tears , no urgency whatsoever in his voice.
the emergency dispatcher is terrible!!! 10min to figure out where to send an ambulance! absolutely disgraceful!!
Oh my God!!!! I’m watching from the USA and this is absolutely APPALLING! Oh my God! Who is this incompetent person??!! Oh my God!!
He said that there was only one attacker and in this call at 5.39 he says ''no THEY ran away''??
avi eli that's coz he is making up the story of the "attacker"! Stop wasting taxpayers money and playing innocent. He is guilty. Full stop
Well spotted!
They can be used in a singular context.
They is singular
When you don't want to refer to he or she, they is acceptable as singular
When you outsource your emergency call like to India😅😂
It would've been quicker to send a whatsapp location
I like this. we should make an emergency app
A phone call that took 10 minutes... By then anybody still breathing should be expected dead. Henri was found guilty by court, but giving the sheer incompetence of a phone call he had to deal with, with the emergency services, I cannot see how the emergency services or police can pride themselves on a "job well done". I cannot imagine anyone staying sane with such a poor management of an emergency call. Whether Henri was in distress or not, anyone in a real distress situation (meaning not the murderer) would have collapsed under such an appalling situation, if treated like that in a phone call. Kudos to the courts for doing a good job, but no credit to the police or emergency services, thank you. (Technically I think van Breda cannot be found guilty, due to a lack of proper investigation, and public services conduct.)
He must be a very strong child hey, managed to stay calm throughout the call.
VERY VERY STRONG!! But then he was ''knocked out'' for 4 hours!!! and 3 people dead with one almost dead.
Phetolo Patleswana has the murderer
Phetolo Patleswana lol no he killed them actually....
You cannot honestly tell me that you actually thought this idiot was innocent... Oh my god, there is no hope for some people.
Would you be so calm when you just "found" your dad, mom, brother and sister hacked with an axe???
This is so shocking...Somebody must take responsibility for the shocking handling of the call.... i could not listen to the end!!!
I listened to this while watching 60 minutes, It was so creepy hearing his little laugh specially when he said his sister might be still alive and there is blood coming out of her head...he ended his sentence with a laugh. I don't know why but I believe he intentionally left his sister alive...
A classic example of incompetence right here. This person should not be working at this job. Absolutely mind boggling
Yes that is the idea. I cannot believe people do not realize this is covert aggression and guerrilla warfare. That hate and despise whites and sabotage any way they can. Does no one recognize this?
Are you kidding me? She sounds like a kindergarten teacher repeating everything all over!!! Prank or not, at least show some adrenalin and urgency! It's a joke. My 9 year old googled the estate name and we found it, and we live in namibia. Have never even be in Stellenbosch.
How long does it take for emergency services to take an address