The manual for the pen says leave in for 10 seconds. But this isn’t mentioned in the video. She says only a few seconds. I think that’s crucial information that’s missed out
Good morning Sahar, thank you for getting in touch. We appreciate all feedback so we can improve our service, i will pass this to the team to look into. With love, CARE x
Is the pen suppose to go back to zero after injection? I followed your video as I'm with CARE, however my pen doesn't reset to 0 afterwards. Do I press and hold and wait for it go back down to zero or just click it down once??? Thanks
Hi Rach, thank you for your comment! The dosage in the window of the pen should return to zero after your injection to ensure the correct dose is given. Once you have set your required dosage, you will need to press and hold down the lever in the middle, until the end of the pen stops turning and the dosage window returns to zero. I hope this helps- if not, please do not hesitate to contact your local clinic to speak to a nurse for extra help! With love, CARE x
Hi Lynsey, We know that the new sections are not of ideal quality and we will re-film the video as soon as it is safe to have a camera crew in our clinics: our patient and staff safety is our absolutely priority. In the meantime, please feel free to contact your local CARE clinic for more advice about medication application. The team will be very happy to organise a video call with one of our nursing team to answer all your questions and help you feel confident administering your medication. With love from CARE x
The manual for the pen says leave in for 10 seconds. But this isn’t mentioned in the video. She says only a few seconds. I think that’s crucial information that’s missed out
Good morning Sahar, thank you for getting in touch. We appreciate all feedback so we can improve our service, i will pass this to the team to look into. With love, CARE x
Is the pen suppose to go back to zero after injection? I followed your video as I'm with CARE, however my pen doesn't reset to 0 afterwards. Do I press and hold and wait for it go back down to zero or just click it down once??? Thanks
Hi Rach, thank you for your comment! The dosage in the window of the pen should return to zero after your injection to ensure the correct dose is given. Once you have set your required dosage, you will need to press and hold down the lever in the middle, until the end of the pen stops turning and the dosage window returns to zero. I hope this helps- if not, please do not hesitate to contact your local clinic to speak to a nurse for extra help! With love, CARE x
Is there any way the new bits could be re filmed. The quality is terrible and it is hard to see what is being shown.
Hi Lynsey, We know that the new sections are not of ideal quality and we will re-film the video as soon as it is safe to have a camera crew in our clinics: our patient and staff safety is our absolutely priority. In the meantime, please feel free to contact your local CARE clinic for more advice about medication application. The team will be very happy to organise a video call with one of our nursing team to answer all your questions and help you feel confident administering your medication. With love from CARE x