Thank you so much for your great video, I’m not a pro in this field but I just cleaned and unclogged all the dispensers especially the fabric softener one and leave a big fan in front of the washer for about 6-7 hours and it works, I’m so happy 😊
@@jpulleythank you for sharing this video! Have question: I’m about to replace Door Boot Gasket on this very model. You think this can be done without separating top washer? Other words on this level of disassembly will I have access to the back spring of the gasket. Really appreciate if could give a quick tip
I have to replace my boot door gasket for the first time so this video was most appreciated for me. It's going to be "fun" getting those screws out at the bottom of this thing because it's not exactly light! Thanks again!
Really helpful video! Saved us so much time disassembling the housing etc. I stopped using powder detergent 30+ years ago for the same reason. I use Lysol Laundry Sanitizer instead of bleach and the load and drum smells so much better.
Great job @jpulley - excellent detailed instructions on all the nuances and tricks to disassemble that panel. Mine has repeated the leak and LC1 error after I thought it was just plugged at the softener part of the drain - it may be that main section you highlighted, so will get into (I'll first just try some really hot water down there to see if it clears! Again, thanks for s super-detailed procedure - much appreciated!
I made the mistake of putting a tide pod on the top flex wash and since then anytime i run the top, it leaks water and goes to the bottom. Any advice on how to fix that? Or would remnants of the pod be stuck in that same hose that you squeezed?
One of the reasons that this happens it fabric softener. Try using vinegar instead and it should not clog. Thank you for the video of how to take it apart these things are a pain in the butt if there is any issue.
Awesome video. So do you think the root of the problem is because you were using powder detergent rather than liquid? After your switch, u continue to have the LC1 problem? Thanks for sharing.
I think liquid would have been a lot harder to plug even if my daughter put 4 times too much. However, I think if you are using a normal amount of quality powder that has the "he" (high efficiency) on the box you should be fine.
Here goes my SIMPLE FIX WITHOUT TAKING THE ENTIRE THING APART. I first drained the unit from the bottom door drain plug, then I unplugged the unit, I cut a 8 foot piece of thick weedeater string, doubled it up and crammed it down each little opening where the detergent and softener goes. I did it about 5x on each one then poured almost boiling hot water down each opening then repeated that process one more time, plugged back in and problem solved! Took less than 15 mins😂🤷🏼♂️
1LC1 is usually because the softener dispenser is clogged and overflowing due to the stupid little disc in the line that gets plugged with softener. The water overflows and hits the leak sensor at the bottom of the unit. Quickest fix I've seen is steaming it through the dispenser. I'd open the line and remove the disc or it will happen again. All the disc is used for is to more evenly distribute the softener. Unnecessary! Or better yet, don't use softener at all. It's not good for the machine even though it's supposedly designed to use it. It's also not good for your fabrics or your skin. It is wax based chemicals and coats and gums up everything causing machine sensors to eventually malfunction and towels to be less absorbent, etc. Use a 1/4 to 1/2 cup of 5% normal household distilled white vinegar instead. You'll be amazed at the results and save all kinds of money on the softener itself, as vinegar is way cheaper. Also will save money in the long run on machine maintenance and new fabrics. This goes for Dryer sheets too. Although they are not as intrusive as the liquid softener. Great video!
Hi. I have upper washer stop working. Did you have any issues with upper one. It start the cycle to drain then no errors, no water going in to the washer timer stays on.
just remove the front boot spring , pull back the door boot and reach into the bottom of the lock grab the pull strap and pull it down, it will unlock ... or drain out all the water out buy using a shop vacuum on the end of the drain hose, and then plug in machine and hit start and it might unlock door...
Would you happen to know how to disassemble the top portion so I can change the washer tub ring assembly? The upper inner lock lid handle broke and the samsung sent me the entire part. I can't beyond the plastics
Samsung sent me multiple techs to try and fix until they sent me a new washer, and that replacement washer was messed up as well. They won’t fix and it’ll be super expensive
@@johncasor9698 most of us work flat rate. For a regular washer labor is like 250-300 depending on the job. This one is charged 425 to fix once(just under a quarter of the price of the unit)
Does anybody have a video on how to replace the Top handle ? my handle broke and now i cannot use the top and i cannot open it! PLEASE HELPP!! & thank you
I can't seem to find it right now but at one point I saw a video of a guy on youtube disassembling the top washer. You might spend some time searching for it. Its out there somewhere.
Haha... how to disassemble it Haha... just start taking it apart, thats how i learned, just jump into it, it is just little screws and plastic panels , just be very careful on pulling to hard on things, but it will come apart easy, takes about 2 - 3 hours to remove it the first time, but only 2 hours the next time. just do it...
If you get that code the water has run out to the floor. The sensors in the bottom of the washing machine has sensed the water and shut the machine down. You generally just need to dry the sensors out. Possibly replace one or both of them. Opening the machine like I did will allow you to dry out the sensor and or take car of what even cause the water to overflow. Usually some kind of plugged drain as it was in my case.
Well first off this was not a full year down. I just wasted time for nothing because my issue is the spider arm. Second how do you not know you are supposed to be using liquid HE soap. Everybody knows this.
My detergent is "HE" but when your kid uses like 5 scoops anything can happen. I probably could have used better wording. I meant the is the full teardown to fix the 1LC1/LC1 error code. Some other people will say to fix this error code you need to get to this part then dry it out or replace it. They never show the steps to get to those parts. In hindsight I maybe should have used the phrase "step by step to fix that code" I'll change the title but I'm probably won't be making a new thumbnail.
I linked it with smartthings and it asks for an update in the middle of that they disconnected it now the board doesn't turn on, can someone help me solve the problem?
Good video on my way to do this. 1 year ago I ordered the upper tub ring with lock. It was on backorder, came defective 3x. 6 month repair. Dont buy Samsung!
Haha... yep your right not a full tear down... SVC VIDEOS FACTORY TECHS had like 4 super videos on a full tear down i watch them like 30 times and memorized them step by step. now about 6 months ago they removed there videos on the washer, so sad to see that...
Thank you so much for your great video, I’m not a pro in this field but I just cleaned and unclogged all the dispensers especially the fabric softener one and leave a big fan in front of the washer for about 6-7 hours and it works, I’m so happy 😊
@@mohammadmalik5018 Glad the video was able to help you!
@@jpulleythank you for sharing this video! Have question: I’m about to replace Door Boot Gasket on this very model. You think this can be done without separating top washer? Other words on this level of disassembly will I have access to the back spring of the gasket.
Really appreciate if could give a quick tip
Had to change a boot for a customer today on one of these Flex units.
Thanks for the information on getting the user interface removed.
Great video. 👍
I have to replace my boot door gasket for the first time so this video was most appreciated for me. It's going to be "fun" getting those screws out at the bottom of this thing because it's not exactly light! Thanks again!
If your not a tech you should look into it, you have the qualities. Even if you did it part time. Nice Job, you saved yourself $275. 🤜🤛
@@joemore I'm not a tech, I've just been tinkering with things since I was a kid. Thanks for the compliment!
Really helpful video! Saved us so much time disassembling the housing etc. I stopped using powder detergent 30+ years ago for the same reason. I use Lysol Laundry Sanitizer instead of bleach and the load and drum smells so much better.
Great job @jpulley - excellent detailed instructions on all the nuances and tricks to disassemble that panel. Mine has repeated the leak and LC1 error after I thought it was just plugged at the softener part of the drain - it may be that main section you highlighted, so will get into (I'll first just try some really hot water down there to see if it clears! Again, thanks for s super-detailed procedure - much appreciated!
Appreciate the kind words!
thank you! i cleaned the softener resevoir - it was clogged and after a day the code cleared (when the sendor dried out)
So glad you made this video. I have that model. Needed to replace rubber door seal. Thank you
I work on washers and dryers a lot great job great video
Thanks my dude, I wasn't having the same issue but it help a lot the initial teardown, I didn't know where to start lol
I made the mistake of putting a tide pod on the top flex wash and since then anytime i run the top, it leaks water and goes to the bottom. Any advice on how to fix that? Or would remnants of the pod be stuck in that same hose that you squeezed?
Muy buen video gracias porque aprendí del defecto de la lavadora eres muy bueno
Ironic and rich that a Samsung ad played in the middle of the video, like I would buy another washer from this outfit!!!!
One of the reasons that this happens it fabric softener. Try using vinegar instead and it should not clog. Thank you for the video of how to take it apart these things are a pain in the butt if there is any issue.
Awesome video. So do you think the root of the problem is because you were using powder detergent rather than liquid? After your switch, u continue to have the LC1 problem? Thanks for sharing.
I think liquid would have been a lot harder to plug even if my daughter put 4 times too much. However, I think if you are using a normal amount of quality powder that has the "he" (high efficiency) on the box you should be fine.
God bless you brother!
Here goes my SIMPLE FIX WITHOUT TAKING THE ENTIRE THING APART. I first drained the unit from the bottom door drain plug, then I unplugged the unit, I cut a 8 foot piece of thick weedeater string, doubled it up and crammed it down each little opening where the detergent and softener goes. I did it about 5x on each one then poured almost boiling hot water down each opening then repeated that process one more time, plugged back in and problem solved! Took less than 15 mins😂🤷🏼♂️
Great job; great lesson
1LC1 is usually because the softener dispenser is clogged and overflowing due to the stupid little disc in the line that gets plugged with softener. The water overflows and hits the leak sensor at the bottom of the unit. Quickest fix I've seen is steaming it through the dispenser. I'd open the line and remove the disc or it will happen again. All the disc is used for is to more evenly distribute the softener. Unnecessary! Or better yet, don't use softener at all. It's not good for the machine even though it's supposedly designed to use it. It's also not good for your fabrics or your skin. It is wax based chemicals and coats and gums up everything causing machine sensors to eventually malfunction and towels to be less absorbent, etc. Use a 1/4 to 1/2 cup of 5% normal household distilled white vinegar instead. You'll be amazed at the results and save all kinds of money on the softener itself, as vinegar is way cheaper. Also will save money in the long run on machine maintenance and new fabrics. This goes for Dryer sheets too. Although they are not as intrusive as the liquid softener. Great video!
Where’s that disc? I don’t see it or what does it look like? A quarter or like something more obvious
Hi. I have upper washer stop working. Did you have any issues with upper one. It start the cycle to drain then no errors, no water going in to the washer timer stays on.
I haven't had any problems with my upper washer. Do you have an error code on the upper washer?
Thank you for posting this video, can you please share instructions to replace Washer Tub Lid Handle DC64-03483A on this machine.
I have that kind of washing but the lower washer not working ang the door is locked how to unlocked it. what is the possible problem of that.thank you
just remove the front boot spring , pull back the door boot and reach into the bottom of the lock grab the pull strap and pull it down, it will unlock ... or drain out all the water out buy using a shop vacuum on the end of the drain hose, and then plug in machine and hit start and it might unlock door...
Would you happen to know how to disassemble the top portion so I can change the washer tub ring assembly? The upper inner lock lid handle broke and the samsung sent me the entire part. I can't beyond the plastics
Unfortunately I haven't had to take apart the top washer so I'm not really sure how you would go about it.
Were you able to resolve this? I have the same issue
My handle also broke, were you able to fix yours? If so, do you have a video link to share??
The portion is one piece
You have to take the cables from the back off
Great videos,Thanks for your Time 😊
I’ve the same error code. How much will this fix cost if I want to get it done?
I'm just a diy guy so I have no idea what it would cost for a repair. Having the error code already when you start calling around should be helpful.
Samsung sent me multiple techs to try and fix until they sent me a new washer, and that replacement washer was messed up as well. They won’t fix and it’ll be super expensive
If it is when your using the top washer it could be the water hose. Mine was not clipped on properly from the factory.
call SEARS HOME REPAIR, THEY CAN DO IT QUICK, FOR A SMALL FEE,,, there is a recall on this problem...
@@luisabeltran2196 Samsung techs are not very good....
Thanks so much for this. You are awesome.
Any videos of replacing the door seal/gasket/boot
Sorry I don't have a video on replacing the seal
@@jpulley hey brother I just watched this video and I think it’ll be enough for me to figure the rest out. Thanks so much for doing what you do!
the door seal takes about 20 mins to replace it. and cost like $45-$90 for the boot, so easy to do. just watch a video...
You can get to that unlock loop by tilting the washer backwards without taking anything apart.
As a repairman I would never service these id have to charge too much for my labor
WOW it takes about one hour to replace the recall on this problem ,,, how much is your labor an hour???
@@johncasor9698 most of us work flat rate. For a regular washer labor is like 250-300 depending on the job. This one is charged 425 to fix once(just under a quarter of the price of the unit)
Does anybody have a video on how to replace the Top handle ? my handle broke and now i cannot use the top and i cannot open it! PLEASE HELPP!! & thank you
My upper washer is no longer working, can you show how to disassemble?
I can't seem to find it right now but at one point I saw a video of a guy on youtube disassembling the top washer. You might spend some time searching for it. Its out there somewhere.
Haha... how to disassemble it Haha... just start taking it apart, thats how i learned, just jump into it, it is just little screws and plastic panels , just be very careful on pulling to hard on things, but it will come apart easy, takes about 2 - 3 hours to remove it the first time, but only 2 hours the next time. just do it...
Anyone know the part # for that washer boot seal???
Where is the water supposed to run out to?
If you get that code the water has run out to the floor. The sensors in the bottom of the washing machine has sensed the water and shut the machine down. You generally just need to dry the sensors out. Possibly replace one or both of them. Opening the machine like I did will allow you to dry out the sensor and or take car of what even cause the water to overflow. Usually some kind of plugged drain as it was in my case.
Good video, rhanks!
Well first off this was not a full year down. I just wasted time for nothing because my issue is the spider arm. Second how do you not know you are supposed to be using liquid HE soap. Everybody knows this.
My detergent is "HE" but when your kid uses like 5 scoops anything can happen. I probably could have used better wording. I meant the is the full teardown to fix the 1LC1/LC1 error code. Some other people will say to fix this error code you need to get to this part then dry it out or replace it. They never show the steps to get to those parts. In hindsight I maybe should have used the phrase "step by step to fix that code" I'll change the title but I'm probably won't be making a new thumbnail.
I linked it with smartthings and it asks for an update in the middle of that they disconnected it now the board doesn't turn on, can someone help me solve the problem?
Great....
NOT A FULL TEAR DOWN AT ALL. MORE LIKE ONLY FRONT PANEL REMOVEAL ONLY... SAD..
Good video on my way to do this. 1 year ago I ordered the upper tub ring with lock. It was on backorder, came defective 3x. 6 month repair. Dont buy Samsung!
This is not a full tear down of a flex washer
Its close enough. Figure it out.
Haha... yep your right not a full tear down... SVC VIDEOS FACTORY TECHS had like 4 super videos on a full tear down i watch them like 30 times and memorized them step by step. now about 6 months ago they removed there videos on the washer, so sad to see that...
Your clearly using way too much soap
Yeah I'm sure there was far more than a single scoop in there.
Don’t listen to this guy