ELBA Rollabout Gas Heater Quick Setup & Safety Tips

[@andilemngadi1315]

I bought it yesterday and I am returning it back to builders midrand today, it does not work and is unsafe when trying to ignite it, the flame comes to the top of the heater but wont hold for longer than a second

[@pastorjedidiahmudau2720]

I have followed all the instruction but the heater does not ignite.

[@christiaanpaulsen319]

Very disappointed. I followed all instructions but it does not stay on. It goes off as soon as I release the knob.

[@totaigassa6575]

Hi Christiaan,
We are sorry to hear about your experience. Kindly contact our Service Centre via mail - [e-mail] with the details of your issue and they will assist accordingly.
The Totai Team

[@tiaanvanrooyen9019]

The only warmth this caused me is warmth of anger trying to get it to stay on. Not impressed.

[@totaigassa6575]

Good Day
Please accept my sincere apologies for the service received. Please can you be so kind as to share your contact details with me to investigate and find a suitable solution for all?
Please mail me your information to
[e-mail]
Please be assured that we have your interest at heart.
Best Regards
-The Totai Team

[@nicolablacklock8169]

my heater is not staying on ? is it faulty..its brand new.

[@totaigassa6575]

Hi, our After Sales Team should be able to assist you with your enquiry. Please contact them on 010 013 3177 or [e-mail]/[e-mail] - The Totai Team

[@thulanirichardsethole4962]

@@jusilas it takes forever to light up, i have to try it many times, sometimes over 30 times especially if i replace the cylinder, sometimes the flame is too high. And the moment i let go of the control valve it goes off, its my 1st time using a gas heater, i dont know if it is supposed to be this hard.

[@nicolablacklock8169]

It took 3 days of constantly trying for hours at a time but it did start to ignite and stay on..

[@opelangmphahlele1232]

Please assist I have tried when I let go of my control it goes. Off

[@totaigassa6575]

Hi, our After Sales Team should be able to assist you with your enquiry. Please contact them on 010 013 3177 or [e-mail]/[e-mail] - The Totai Team

[@evansmorema4665]

I'm experiencing same problem with my Gas Heater, assist..

[@nikiwenokukhanya200]

My heater doesn't stay on

[@totaigassa6575]

Hi Nikiwe,
We are sorry to hear about your experience. Please call contact our Service Centre via mail- [e-mail] with the details of your issue and they will assist accordingly.
The Totai Team

[@jualove]

Very disappointing gas smells from the actual flame no leak, bought it last year and only started using the gas this year the electric bars are already dying only 2 are working now.

[@noxzienocturnal2103]

I actually came to check about the gas smell too. I don't know if I should be worried because I checked for leaks and there none.

[@jualove]

I stopped using mine the smell gives me a terrible headache.

[@keyaTleane]

Mine too

[@totaigassa6575]

Hi, our After Sales Team should be able to assist you with your enquiry. Please contact them on 010 013 3177 or [e-mail]/[e-mail] - The Totai Team

[@byroncoetzee3173]

first one i tried would not spark - back to the shop, new one will ight but when i let the button up it goes off, complete rubbish dont buy this ever.