Extracting value from ITIL® 4: What's in it for me?

ITIL® 4 is the latest iteration of the most adopted best practice framework for service management.
At the highest level, its value proposition is clear: in the time of the service economy and digital transformation, a guidance on effective management of digital services is a must-have for every organization.
But why is ITIL relevant for me as a product manager, or team lead, or support agent? Well, let’s ask someone who has actually read all ITIL 4 publications (and taken part in writing them too).
In partnership with PeopleCert, ILX Group are joined by Roman Zhuravlev, senior ITIL architect at PeopleCert, for this webinar to share the most important and often unknown facts about the ITIL 4 books, concepts, and tools - and their relevance for people working in digital and IT teams.
ITIL® 4 is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

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Thank you