United Airlines under fire after woman’s search for lost luggage goes viral l GMA
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- Опубліковано 4 січ 2023
- Valerie Szybala says she eventually tracked the bag’s Apple Airtag to an apartment complex where she doesn’t live and found other empty United Airlines bags near the dumpster outside.
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Our whole age of “nothing matters until something goes viral” is incredibly freaking depressing.
Seriously.
I don't think that's what it is. Everything matters. It's just that this world is so big and the news outlets have become so small in comparison to what gets dished out. They just can't keep up
Well before we only saw what entertainment media "news" deemed important and interesting enough to broadcast to the world. At least now there's some "power to the people".
Your Comment is *TRUTH!*
🤷♀️
I'm confused.
Was her bag stolen, yet UA was saying they would get it to her ?
Time to airtag your belongings and hold these companies accountable
Yup I buy AirTags for everything now lol. Hidden in my car, luggage, backpack
@@HuyFishin My peers have been putting airtags on their wheelchairs... It's so sad.
Nah. Stop checking luggage and just ship it to your destination if it's that important.
Cause you don’t need to be held accountable. You are perfect and a genius. Yeah fucking right you reject of life you fucking dumb fuck
I put a AirTag in my truck, keys, wallet ATV
If you see your bag is at a residence that isn’t yours, you should immediately call the cops to meet you there to claim your belongings and file a theft report.
There should be NO reason a courier brings your bags home with them.
Absolutely. A company that allows its employees to take the personal property of its customers to their employees' homes is a company that should NOT be in business.
Independent contractors/couriers often work from home. Their home is their office. Are you really going to have cops show up at the homes of all couriers too small to have their own warehouse? Many businesses rely on these small, home-based businesses to operate more efficiently at a reduced cost.
@@mikeJohnson-ie2md yes
@@Robbie09what a dumb thing to do. Also, Amazon allows you to take undeliverable packages home until the next day…
@@mikeJohnson-ie2md if your working as a courier and I want my shit from your home, you better believe I’m getting my shit, it’s not a business dude, if I track it to a house that’s reasonable suspicion that someone stole my bags. Think about it. They should have offices or maybe do the delivery when they get it, and not sit on it.
My mother in law got her luggage “lost” when she arrived to Cancun , Mexico. They told her they located the suitcase and would deliver it to her hotel personally. They gave it back 5 days later just one day before she was flying back and they made sure to deliver it to lobby staff instead of giving it to her personally like they claim they would so she could inspect it. When she opened her suitcase every valuable item was gone. Perfume, designer bag, the best shoes and sandals they found, gone. After that incident she doesn’t keep anything valuable in her checked bag
They have told people for 25 years to never put valuables in your checked baggage.
Ooof. That's why I never travel with valuable stuff. Laptop and phone are carry-on, and with me at all times.
Sucks, tho. The longer I live, the more I realize that I simply have to face up to the fact that the world is full of sociopaths, psychopaths, narcissists, opportunists, etc. And they look just like anyone else!! Could be your neighbor, babysitter, pastor, financial manager, guy beside you on the train. And you just have to be prepared for that.
@@ImaOKay522 Very good advice.
These third party companies should not be allowed to do their job from home.
Unfortunately you have to check a bag and put your variables in a carry on.. just have to pay a little extra ….
A third party company should not be taking anyone’s luggage to their homes!!!! That is just insanity! Lol.
Yeah that's very strange and Inappropriate
I feel like everyone in the comments is missing this point!! Why is it happening in the first place? 🥴
@@beautyofblaque the whole entire system is SO shady!
Airlines hire contractors for that
@@JPM2k22 Then they need to start doing it in-house.
I understand why the passenger was angry because she might not have been concerned about HER bag but that she went to the apartment where the air-tag tracked it too and there was loads of empty suitcases around the unit INDICATES THE CARRIER SERVIVE PERSON is stealing goods in the bags meant to be ruturned to passengers.
Or they are lazy and dont want to deliver it.
Towards the end they say it’s customary for them to take luggage home to be sorted. Wtf???
@@LoveLightVibrationyes! It makes me wonder what happens if there isn’t a lock on the luggage!
@@SuperVandal101 i imagine if they think you have "good stuff" in your luggage, its about to end up "lost" or in transit.
True
Why didn’t they address the “empty suitcases in the trash”? That’s most concerning.
Normal procedure.
The courier decided that the bag owner had nothing of value. Just helping to "unclutter" his or her life. Perfectly normal.
@@krypton1982 I hope you’re joking
@@krypton1982 🤣🤣🤣🤣🤣🤣🤣. Imagine the UPS driver shaking each box in his truck and determining it is of no value to the recipient, and tossing it. What a thoughtful and kind man he must be.
@@la381 🤣 SOOOOO "Thoughtful" and "kind"!
the racial component of course
Happened to me with Hawaiian Airlines on Dec. 18. Traveled to Las Vegas for my son's college graduation, 3 pieces of luggage didn't arrive at baggage claim. I made a report and Hawaiian Airlines couldn't tell me where my bags were for 2 days. I received an email and not a phone call to let me know my bags were on another flight to Vegas. I got my bags delivered the morning of day 3. I filed a claim with Hawaiian to get reimbursed for necessities we had to purchase while waiting for our luggage. Submitted the claim on Dec. 27 and I have not received any confirmation or communication from Hawaiian Airlines saying it is being processed. Sent and email directly to Peter Ingram and still no communication back. Poor customer service.
Check in with consumer protection authorities if you are still waiting for your bag.
This why I don't check bags
Better business bureau and consumer protection authorities
Sadly, tweeting your comment may be a faster way to get them to take responsibility for their error & make it right. Companies hate being exposed publicly for their customer service failures, and they tend to act quickly under those circumstances.
Seriously ? My God in the hotel industry several people and a manager would loose their jobs . At a luxury hotel I watched 2 of their best managers get fired for deleting emails. I'm a accountant so my job is all about the details not just the numbers.
So what about the luggage that was abandoned outside the residential home/apartment 👉🏽by the trash can 🗑???
The 3rd party criteria should be a business/ office and not someone’s personal residence.
I had seen in a news article that she went back to the same spot where the empty luggage was, and they had disappeared.
Mafia
As we've learned recently, it does happens. SMH. Taking people's luggage? That's just weird.
Yes that so bad , just some random dude gets contracted to handle missing luggage 😱 that’s the real story
If the airlines learned anything from this, is that they need to question the trust in their 3rd party they contracted to deliver luggage to their passengers. If too many instances have been reported, things needs to change.
Even if they’re a third party vendor, they should not be taking people’s luggage home with them. Why would they need to? Unless they’re gonna go through your stuff 🤔
I worked at an airport, and we had two different people who would handle misdirected luggage. It was a small airport, so two people was enough. I watched the guy squeeze in a couple of pieces of luggage into his sedan. It was no easy task, but he then has to take that luggage and route it out. But, we never had complaints of luggage sitting at either person's house for days. I believe this is all they did for a living, so they got it done quickly.
My thoughts exactly! Something seems very fishy about that.
If they are picking up tons of luggage, it needs sorted. Only an idiot tales 10 trips north and 15 trips west when they could have sorted and done one trip each way. We aren't talking about delivering 3 pieces of luggage. We're talking about an entire plane 175 seats.
I would think insurance reasons would be a major issue they shouldn't take bags home with them. Can they guarantee the bag will not be stolen or damaged at somebody else's home.
@Caged that's really good logic but airports most likely won't allow them in any of the private areas to sort because of THEIR (airport) security. They don't care about ours and I don't see too many people actually insuring their luggage
They pat you down to the point of feeling violated but cant tackle a person that steals your belongings.
Right?!
The female said she found other bags by the dumpster, which isn’t professional; never should someone’s luggage be at a third-party home. These people need to be prosecuted!
The female? Really?
The female 💀
He has never seen a female before
Airliners should be sued as well...
I’m sorry, what? They often take the luggage HOME TO BE SORTED??!??? How is this even a thing!??
It’s a thing baby
THATS WHAT CAUGHT MY ATTENTION... Like no? My belongings shouldn't be at a residential home. The people saying this, how would they feel if they saw something like that... RIDICULOUS.
It's a small company. They don't want to pay for storage fees so they use their homes as storage
It is by criminals.
Exactly ! There should be a warehouse instead dedicated for that ! That’s how things end up “missing” or “lost” aka stolen .
This is how airtags should be used and not for nefarious means like stalking someone.
If you really want to steal the bag, it is easy to find and toss an Airtag
"Should" is a funny word. Lots of people on this planet with different interpretations of what "should" happen -- often subject to their own personal gain.
😈
They have a built in feature where if you have an Iphone and one is following you that isn't yours, it will alert you.
@@Teh_Random_Canadian You do need to have an iphone to be alerted......
Two customers proceed to explain the only way they found their luggage with an apple air tag, and then lady goes "Well Adam, do you think it's a good idea to track your luggage with GPS?" LOL
I'm noticing the same thing with the mailing system. Some delivery companies says a package is out for delivery and it never arrives. Sometimes the package gets lost in transit or the delivery service doesn't put an estimated delivery date. The frustrating part is when the tracking notification says it's at a facility in your town or city and is never delievered. I don't know if it goes back to the sender if you request a refund or someone who works at the facility gets a free item.
When you track your bag to a home, just please remain calm as the courier decides what's worth keeping inside of it.
Well I guess that means they can keep my *shit-stained* drawers 🤭
😂😂
true
Thanks for the early morning giggle Matt!
@@Joe_Bicycle I think you have more to worry about than getting your luggage back if you are soiling your panties.
Apple Air Tag sales increasing after this post😂
This is crazy! My friends and I just came back from Dublin 🇮🇪 a few days ago and one of my friends bags never made it back to the States. She was told it never left it’s location, but my other friend and I got ours, and we all checked in our bags at the same time 🤔 I pray 🙏🏾 this doesn’t happen to her luggage
All airlines need to be held accountable for this. This is completely unacceptable
Lost so many things to dishonest baggage handlers - NOT third party. Especially Chicago, but Newark as well. This time might have been third party but I have had stuff go missing on direct flights when there was zero chance of confusion. Once a female employee was “helping” to speed a long line and told me my bag was overweight and I had to remove some stuff. I opened the bag to take out a coat - and apparently she liked what she saw because when I checked the bag in Chicago it mysteriously disappeared. They paid me pennies on the dollar for my wardrobe, etc. I suspect it is a huge ring. Also the stores that they have to sell unclaimed luggage are disgusting. They have no right when they make no effort to locate the owners. Airlines/Airports need to be held accountable for the thievery.
🤣🤣
Stole your coat!!
Dammmn
@@HughJass-jv2lt my entire suitcase. I had jut purchased the coat and was coming back from working at a trade show with most of my wardrobe, shoes included, in the bag. Important paperwork and some sentimental jewelry and other things as well. Haha.
At least in my country baggage handling might as well be criminal extortion ring. I don’t doubt that it’s the same in the US but with the veneer of “customer service”
WOW.
@I have to die🙈বাংলা podcast fro USA The first sentence from your username checks out.
I'll never forget the time I left a bag on the plane. This was in the early 80's. It was delivered to our house. BY THE PILOT! Turns out that he & his wife had known my parents since they were kids & he recognized my name. But I was incredibly impressed with that level of customer service! I can't see that happening today.
So in other words, your story is completely unrelated to the subject matter of this video and the posts in the comments.
@@MFR22 Your moniker fits you/
I mean...I think that had less to do with customer service and more to do with he knew your family. Might still see that happen with those specific circumstances.
what a stupid story.
Let me get this straight… you think in the 80s pilots after landing the plane, on their time off as part of the excellent customer service from that era, went around delivering lost luggage??? Quick question, you get help getting dressed every morning, right?!
That's creepy, I'd feel so violated if a stranger had my bad in their house. What the heck 😳
Hello April
How are you doing today?
My oldest daughter and mother just recently traveled in United and my daughter was struggling with luggage while helping my elderly and disabled mother. Even though this took place in front of flight attendant staff they did nothing to assist both ladies. They just stood there and saw them struggling
Flight attendants don't help with luggage because their companies won't compensate them for injuries that might occur while lifting them. They're actually told that. Those who do help do so at their own discretion and risk. They're actually not getting paid during the boarding process, and likely aren't covered for any injuries that they might receive during that time.
@@americanfairyis this the fancy way of saying, “I don’t work in that area, let me get you someone who does”? Any other job you’d call them lazy, here it’s known as, I don’t get paid enough for that lol
The others are correct...many airlines' policies don't permit flight attendants lifting customer's bags into an overhead compartment. Some will do it anyways but it's a risk they take.
I've seen instances where the bag is so heavy, the customer cannot even lift it barely an inch off the floor. These overweight/oversized bags should never come onboard as a "carry-on'" in the first place.
A male airport rep showed up to help my mother be pushed in a 💺 throughout the airport. I tipped him about 4 to 5 dollars. He looked at the money like what is this. I should've snatched it from him! There was an eldery lady who died in her wheel chair as she tumbled down the escalator. The airport rep never showed up for the lady . She tried to navigate by herself.
These ppl can be evil! Purposely leaning on bag scale too.
@@SunnyDiegoProduction No, it's simply as I already said. Flight attendants do not get covered if they get injured for lifting someone else's overweight bags. Their job is primarily passenger safety in the event of an emergency. They're not baby-sitters, concierge, waiters, or whatever else you may think they are. Learn more about the industry before you criticize it.
I love they way United immediately blames someone else (their vendor). Still won’t take responsibility. And the news ppl just agree and say it’s ok that your luggage is at someone’s home.
Exactly why I fly Southwest....oh wait.
@@cagedtigersteve Ha Ha. Don't you mean you pay Southwest but go nowhere.
Yes. If your third party vendor is shit, then find a new one. Or better yet -- figure out a new system.
It would be like if a brought a random dude to a party, and he destroyed the host's house. But then I kept bringing the same asshole to _more_ parties, and was like ¯\_(ツ)_/¯
That guy's fault, not mine! 👉👉👉
They blame the vendor... that they hired. Are there no policies and procedures they require vendors to adhere to? Nobody wants to take responsibility anymore unless you hit them in their pockets.
They are telling the truth . It’s their third party vendor who is losing the bags. It’s not like United airlines ceo is stealing ur bags
In ALL the customer service jobs I've had, telling a customer to call down is a fireable action.
It's so pejorative.
Unless you're a poor kid working retail at The Gap and you have ridiculous customers attacking into you -- it's a dumb idea. Sometimes (often) companies take advantage of customers, and your frustrations are merited and LOGICAL.
"Simma down, naw!" is a preferred phrase.
Customers cursing, screaming, and threatening you deserve to be told to calm down
@@MsBerries25I agree
@@MsBerries25 the company doesn't care about that. I knew someone who got fired for sighing while on a call.
This is exactly why I don't want to trust my luggage with any of the airline staff. It gets lost way too easily, and stuff gets trashed as they handle it. And I bet the reason they handle it so roughly is because they're rushing it so the plane can take off in due time
I’m glad that last point was made to explain the sorting process
It’s crazy but due to the fear of losing my bag and high luggage fees I just travel light with a backpack and wash my clothes in the sink 🤦🏽♀️
Yup me too.
Same and have been doing it since 1986.
Same but I do this because I don’t want to pay for a bag.
If I can’t keep it in the overhead bin directly above me the whole duration of the flight I don’t need it
Same. It is in the overhead bin or always in sight. And I don’t mind wearing the same clothing and washing. Also, I’ll keep the hygiene and makeup minimal.
That’s true I’m a third party contractor for Alaska and United. Some ppl are dishonest and will steal your bag. So please put an AirTag on all of your luggage.
Apple approves your promotion of their product
As a retired lost luggage deliver, I can not believe your sorry. There is protocol in place. When I received luggage to deliver while making my route, I called owner of luggage set up a time of delivery with any special instructions. If any delays, I was trained to keep owner notified. These carriers, third party or not, they need canned ASAP and maybe police action. This is highly unacceptable. Times are really changing for the worst.
Hello Judykay
How are you doing today?
Had a bag go missing once that had my medications in it which I needed every day/night. I didn’t get my meds until 5 days AFTER I was suppose to have it. By then I had already had a mental breakdown and was just losing it, since I always carry that important stuff WITH ME now. I don’t trust strangers with my stuff anymore.
This is why it is important never to put electronics in checked luggage and keep the expensive items in your carry on. Also, use credit cards with travel insurance because your belongings can be covered if they are lost. I do not keep anything super expensive or confidential in a checked bag.
but sometimes when you get to the gate they want to check in carryons and you don’t want to be a karen at the airport
@@reneealicia Right. Lol. But, those bags don't go through TSA. They aren't being opened. If you notice, they take them before you enter the plane. Then they will just throw it under the plane with all of the checked luggage. That's were standing and waiting at the gate 3 hours before departure comes in handy. 😅
If there is any theft, I assume it is happening behind the scenes at the airline counters because the bags are likely inspected and opened at that stage. Another opportunity for theft is if the bag isn't retrieved in time. The new airport will clear the belt and the luggage that remains will be moved to another room and reopened and inspected.
@@reneealicia all it takes is one time for you to have wished you were a karen lol
It’s b*llshit. I just received my missing bag last night. It was missing for nearly 5 days and got no answer as to where it was. Airlines and every employee involved from the moment your bag is checked need to be held accountable.
Lol 😂😂 you don’t know how many hands touch a bag before you get it back 🤷🏾♂️ good luck buddy
Some fat courier was probably saying, "Hey Frank! Is this not the cleanest pair of underwear you've seen me in?! Look at me! I'm a RICH guy!"
👏👏👏👏👏
No luggage should not be taken to a personal residence to be sorted ...yes get you an airtag and yes consider it stolen ...they need to change their practices and the only way it's gonna happen is if people make noise
First off, I used to work for two different airlines, and one of them being in the luggage department (AKA the Ramp Department) and no matter what the case may be customers luggages should NEVER be at someone’s apartment or house.
“if you track your bag to a random house it doesn’t necessarily mean it’s stolen” WELL IF ITS NOT AT MY HOUSE- WHERE IT SHOULD BE-ITS STOLEN BUDDY
Correct!
That's was a ridiculous statement for this reporter to make
Its called, "Borrowing" without the intent of returning. 🤣🤣😂
I was literally yelling at my phone, saying “THAT MAKES ABSOLUTELY NO SENSE, TREVOR!!!” Smh 🤦🏻♀️
same thing happened to me and my boyfriend last week, we went to chicago to see his family and i have airtags and could see that his bag was at someone’s house over night for around 12 hours. I was almost at the point that i thought someone stole it. we called the airlines over and over for days to get his bag and they told us they couldn’t even give us the number to the bag service but finally the next morning over 2 days since we landed some guy in just a random car dropped it off. I feel if this guy is dropping bags off he should have a logo on the car or something. I am so glad i had AirTags because if i didn’t i wouldn’t have known where his bag was at all. AND on the way home they lost my bag but i made sure i was at the airport this next morning when they dropped it off. i will never ever check a bag again. (also let me add that they broke my luggage in chicago too when they lost his). united won’t even do anything about any of this. They really need to own up to this shit.
I used to say the same about bringing a bag on board. So many times I’ve meticulously packed a carry-on in order to abide by all those stupid carry-on rules (you can’t have toothpaste over 5 ounces, no wait 3 ounces, oh we just decided 5 minutes ago you can’t carry on toothpaste at all), only to have my belongings thrown out by power tripper TSA agents. I’ve also had to pay a hefty fee once or twice to have my bag checked AFTER boarding the plane because it didn’t fit the cubbies although it fit in those practice cubbies they have at check-in. A few years ago I said forget it, I’m never doing carry-ons anymore. Well it appears the only solution is to completely avoid flying. Luckily many people like myself work from home now days and can take the time for an extended trip. Overseas can be an issue but according to Gretta Thoronburg we should be using sailboats anyway 🙂
@@TastemyAtrocitysome places you travel they might require your carry on bag to be checked no matter what.
Why do you and your dumb boyfriend have to travel when you know that there could be delays and cancellations. Stay home and plan better the next time. Own up to your shit as well.
@@byefelicia8632 lmfao. We bought our tickets in July to go see his family for christmas. We both work full time and i am a college student full time, so yes this is the only time we had to go visit. airlines shouldn’t be able to steal luggage and then give them to just some guy in a car. Also they broke my luggage with would have happened anyways but they won’t give us money for that either. You literally have no idea what it is like to be working and in school full time so talk to me when you get your shit together ☺️
Why would employees take the bags home? It makes no sense
I'm glad he mentioned at the end that just because it's at a house or some "random" building doesn't mean something has gone wrong. Hers was suspicious because, over multiple days, it wasn't moving in a delivery-like pattern.
United airlines kicked me out of my flight as I was in the airport 40m prior to the flight due to a bug in their system. They gave me first class for a flight 7 hours later. I tried to join that flight 7 hours later for first class was denied the first class told me I had to go to the next flight 4 hours later (my luggage was on the first class flight I was denied to). I waited 11 hours for my flight in the airport 0 compensation also they nearly lost my luggage at the airport making me wait another 2 hours so they can find my luggage. I made a ticket to them VIA email complaining said they’d give me credits and never did. That airlines needs to be shut down for how poorly it’s being managed I sincerely will never be flying united airlines again for how poor their management is.
Riddle me this! My mom put her camera in her luggage, checked the bag, watched it go through the airport security baggage check machine in airport care, and when she received the bag off the baggage claim her camera was stolen. But the airport and airline refused to help or take any responsibility for the loss while it was under their "secure" care.
Baggage handlers steal
I only travel with bare minimum and never have more than a carry on bag. I never check luggage, I don't trust people.
No riddle to that. The baggage handlers stole the camera.
Why would anyone put a camera in a checked bag? Something expensive and personal like that should always be on your person.
That's on your mom.
Excellent job by Valerie to find her bag 🎒 !
Glad to know people at these apartments complexes and homes are guarding our luggage for us 😂
That's why I try not to check a bag anymore so much of a mess with airlines now especially with layovers and plan changes.
Something similar happened to me over the summer with another airline. After 3 days of turmoil with the 3rd party courier I insisted on it being sent back to the airport. It was clear that the courier service lacked empathy and genuine care.
As an airline employee, worked through all the madness that happened last year, and if this is true that happened to this passenger, this is really unfortunate. The airline will point fingers at whose fault it is, that's just how this goes. What people do not understand is there are airline employees who truly cares and sincerely wants to help and this happens, it's upsetting. It is truly helpful to have a GPS tracker in your bag, I personally use one and been doing that for over the years I have been traveling since airtag was invented, waaaaaaaaaay before the airtag hype because I always play it safe.
Good idea. What's a good brand for an GPS tracker?
Which tracker are you using?
I have the airtag and Samsung since I have both phones, they both work well. Battery life wise, I do prefer the airtag.
Why would it not be true, you sound like the airlines? I know you mean no ill will - but in light of the story - the gravity - the use of tech - must we put her the customer on a stand and swear she’s telling the truth.
Just my observation of an employee or former employee’s initial reaction.
People should perhaps sew in the airtag into the trolley'coating layers. This way it is not visible to be removed!
My bag went missing yesterday in DC with United too!! Thank God for my AirTag
Great reporting
Back in 1990, I landed in LGA but my bags didn’t. My bags were delivered to me by a guy in his own vehicle no more than four hours later. He looked to be a senior dude just earning a little while in retirement. I’ve known since then that airlines contract these lost luggage deliveries not to third party companies but to private individuals.
The uber of lost luggage. I like that idea.
This is happening to me right now with united airways out of Newark airport!!! I live in Canada and they told me it’s in Texas .. then told me it’s still in Newark.. now they said they don’t know!!
Omg Newark (thru United) lost my luggage too! They never found it. They offered to pay for it but the compensation doesn’t cover the cost of everything I lost!!
they lost my carry on 😣 it’s LV hence why I didn’t check it but was forced to when getting on to the aircraft plus had other items that I’m sure won’t even cover the bag cost! So angry how we have been treated. I haven’t seen my bag in over a week.
@@susielake7574that sucks. If it’s LV I doubt you’ll ever see it again. I think it’s time for a class action.
@@susielake7574 I hate to say it, but mine has been missing for 4 months… I wish you the best of luck!!!
@@susielake7574 Poor thing lost her over priced LV bag. So sad.
Same! This exact same thing happened to me two weeks ago.
This happens all the time. Usually doesn’t end well for the person who actually belongs the luggage. The airlines should be held accountable
That sucks. I think another good tip would be to not take anything that you really want to lose on a trip. Just fill that bag with clothes that can be easily replaced. If you want to travel with something really important just take it on the carry on.
Don’t blame the victim
What if someone is moving? What if someone has large medical devices? It’s not on us to limit the items we bring because some airlines are unreliable
@@jackie41083ummm send medical devices via UPS or FedEx to said destination! And again only checked bags with items you can afford to lose… on you should be passport, money, important documents
@@lexalee5795 Umm if someone is going on a vacation and staying at an airbnb or hotel, it would not be feasible to send medical devices through UPS or FedEx.
@@jackie41083 yes it would! Contact the hotel your staying at and let them know that devices are being delivered… My friend’s grandmother did that, insured her stuff and got to enjoy a vacation! So be quiet… it can be done
It’s crazy that things need to go viral to grab the attention for corporations.
Always! If it doesn't impact their image is not worth their attention.
@@jedgeorge3485 Democrats operate the same way
This is just great. I have a flight on United in less than 48 hours and this makes me nervous
Southwest did similar to me, on Dec 25th,My luggage supposed to be delivered to DAL but they kept it hold for 8days at OKC.
I had to drive all the way to OKC by myself to pick them after 8days of frustration.
My entire vacation at DAL went without checked bags of my family
What is wild about all this is that airlines can do whatever they want and it won't hurt them for too long.
And I hear they fight paying customers for lost luggage as well. Makes no sense to me how they are allowed to get away with it with no repercussions... like putting the fox in charge of guarding the henhouse.
It rarely hurts them at all.
If idiots keep buying tickets what’s their incentive to change their ways? Just one week of people boycotting airlines, they’d make all the seats First Class lol
This is BEYOND BAD CUSTOMER SERVICE. THIS IS THEFT. Does a UPS driver or mail carrier take packages to their home to sort through them??? Not to mention leave the boxes next to the dumpster??? PLEASE DON'T TELL ME ANYONE IS BUYING THIS HOGWASH!!! DON'T LET UNITED GET AWAY WITH THIS B.S.
Random luggage bags should near go to a third party company’s house period!!
*not
@@vonbee22 *never
"In united, we bring a whole new meaning to an unbelievable experience."
Watching stuff like this makes me happier and more thankful that I always fly Delta..
My kitty was lost at YYZ. He ended up running on the tarmac with about 30 airport staff chasing him.
Airport stopped flights as everyone was watching.
They did their best nabbing him.
Apparently it cost the airport around 70k due to delays.
Priceless.
That’s quite a CATastrophe.
Give ‘em hell kitty!😹
It is nice to hear a positive story about an Air Tag.👏🏻👏🏻👏🏻👏🏻👏🏻💐
Oh Wow, Newark ... What could possibly go wrong ?
Same happened to me on United
It’s not only United Airlines. And the most heartbreaking thing is when you go to talk to the agents,,,they are mouth smart to do what they can but they really don’t do the search…they give you the round around talk…you give them your business and they aren’t appreciative….life is getting more chaotic.sucks😟
Well to be fair....don't blame the customer service agent in a call center in India for your missing bag. They are only looking at a computer and telling you what they see. They themselves are probably contracted by United.
@@cagedtigersteve Yeah, but they know what they're doing. They know your bag is in the hands of some rando, but they're not going to tell you. They're just all "Ma'am. I'm going to need you to calm down. There's nothing we can do, here." Dude, I now have 1 pair of dirty underwear for the next two weeks. You CHARGED ME for this service. At least, INFORM ME of what's happening. And REFUND ME. It's like when pets "go missing" on a plane. They didn't go missing -- their carrier wasn't pressurized or temperature controlled properly and YOU KILLED THEM. But they're not gonna tell you that, or even apologize. Until they go viral or get sued. They're trained to blame it on YOU and be fulla bs.
It's better to just pick up your luggage from the airport yourself. It's heinous that a courier service would do this. The airlines also have a duty to respond to their passengers' concerns about undelivered luggage by putting pressure on their third party vendors that they chose to sign a contract with.
I agree with you. But for some people the airport might be 2 hours away. I guess driving 4 hours to get your luggage back is better than having it end up near a dumpster and already picked through. What a shame that being a thief is no longer something to be ashamed of and fired over. If these 3rd party vendors started firing employees who scan items and never deliver then that might clean up their business reputations a bit.
In my case It’s been 14 years, and i am still waiting for my luggage. 🤣
Where do you get one of those air tags?
A bag tracker that’s an excellent idea 😏
We need more people doing this to show the airlines how they are hiring thieves to steal from paying customers!!!
Airlines don't care as long as the third party is cheap.
If it’s at some random place it doesn’t mean it is stolen, it just means the person delivering it is looking through it for something valuable.
We all have stories like this and it's completely unacceptable.
Never check bags, pack light and only travel with a carry on and large purse. It saves so much time and stress and money.
This happened to me last week on Delta! Our flight got cancelled after we checked in at the airport. There were no more flights available for 4 days so we did not rebook. We waited over 24hrs for our bags to be pulled for us, my AirTag showed they were still at the gate. The next day we got a notification that they were being shipped to Florida… without us. So we had to scramble, get in the car, and drive from Michigan to Tampa to get our bags.
That’s a damn shame
Jesus. That's a hike. Sorry to hear.
Damn
Typical for Delta
They obviously have 1 or 2 dirty baggage Handlers on the inside who's stealing them and probably handing them off to someone else in the airport or outside the airport. Definitely some baggage smuggling ring going on there at that airport. This should most definitely be investigated and broken up and arrest those responsible.
I wish all the missing people in the world would get as much attention as a lost piece of luggage would.
Why not both? 🤦🏽♀
Crazy that a bag would be taken to someone’s house.
For them to poke through and take anything worthwhile with no repurcussions 🤦♂️🤦♂️. Absolutely wild.
FINALLY. I’m glad these airlines are finally getting their due and people are exposing their terrible service. People always make snide comments about “crazy customers” - THIS IS WHY THEY ARE CRAZY. Because employees gaslight HARD even when they are clearly in the wrong. 1 out of 10 of those people is going to punch you in the face. 🤷🏽♀️ Maybe that’s wrong, but we really need to start focusing on the fact that is what ALL 10 are dealing with! People pay 100s of $ to get on planes. Try treating them that way. It’s not a city bus!
That's true, but also in my experience, city bus drivers have been very professional. Polite, helpful and knowledgeable.
An understaffed airline can't deal with issues properly so they deffer and not take responsibility because that costs extra money. The greed levels are real and affects not just the staff but also the customers.
Yeah they need to be more careful.
Never underestimate the power of an intelligent woman.
Oof. 🤦🏻♀️ After a series of my and my family's luggage came back destroyed several trips in a row (different carriers), I stopped checking bags almost 15 years ago. I pack a carry-on army-style and will use a self-serve laundry/laundry or dry cleaning service at my destination if needed. Haven't had to yet, but I can see myself shipping items ahead of me to avoid checking baggage - don't plan to do it ever.
I'm so glad they specifically said that if you see it go to an office, home, or apartment, don't assume it is stolen. Most of the time, it is being sorted.
Hello Amina
How are you doing today?
Putting those trackers in their bags was simply GENIUS!!! WELL DONE!!! THIS SHOULD BE A STANDARD FOR EVERYONE FROM NOW ON!!! In fact... You watch... In a day or 2, someone is going to design luggage and an App that you can buy... that comes with its own built-in trackers, that you can connect to with your cellphone!!!
You should do that!! Don't just simply give a billion-dollar idea away!!
I’ve gotten so much stuff stolen from my luggage. It’s sad and pathetic
In this case SocialMedia has triumphed...its inexcusable this bad Customer Service!
Not about luggage, but I had the worst experience with United once when flying with my 5mo old baby alone. This was years ago and I was sadly too young and naive to stick up for myself or complain after, but when they started calling passengers to load onto the other plane, they never asked for people with small kids first. Ok that was fine I guess. Weird but I’ll wait. But when my section was called, I had my hands completely full with my baby, bag and stroller. None of the attendants bothered to offer help. I asked one if they could help me carry my stroller to the end, and the lady looked at her coworker and CHUCKLED AT ME. She told me no and that they weren’t actually required to help with this kind of thing! When I asked her what I was supposed to do because I had my baby, she told me I’d have to see if another passenger would be kind enough to help me. I was so angry and hurt and my eyes welled with tears, I will never forget it. I looked behind me in line at this guy crying at this point because of how mean these two United attendants were and basically begged him to help me. You could tell he didn’t really want to but felt bad enough so he carried it down for me. Me and my baby were sick on top of it and it was one of the worst days of my life probably. I wish to this day I’d written a letter or something to United back then, and this was 14 years ago. I still can’t believe it happened or why really. Some people are so cruel. But I vowed never to fly United again after that.
I'm so sorry you had this experience. I had one very similar. I was flying alone with our twins to see their dad at 13 months, and there was no assistance...NONE. After waddling down the jet bridge alone and getting 1 baby out and the car seat out and everything broken down, the attendant also chuckled at me when I wasn't able to grab the sanitizing wipe because I was holding one baby and carrying another one in the car seat trying to get into our seat... He just put the wipe on the baby in the car seat (which my baby immediately grabbed and put into his mouth), and said "WOW, have a great flight!" LIKE REALLY...HELP ME GUY, or keep your silly wipe!!! It doesn't help that from desk check in - required for lap infants - to TSA (not United's fault) to the gate agents, and flight attendants everyone EVERYONE asked if I had another adult, or made a comment about how much easier it'd be if I had another adult...no crap krusty crab! Think I haven't figured that out by now! ...It's 2022 (at the time this all happened) people can fly as single parents and if I'm not a single parent why I'm alone is NONE of your business! United is absolutely horrible to fly with small kids. For anyone reading this who has travel coming....We travel a lot. Spirit by far was the 100% best...weird right! Then Delta, BIIIGGGG gap then American and United at the bottom bottom. Thank you for sharing your experience, and again I'm sorry this happened. I thought I was the only one and was missing something but NOPE seems like they are just terrible.
Well that really sucks. How rude.
flight attendants do not get paid until the airplane is in the air, so maybe thats why they didn't want to help you but they didn't have to be so rude either
You asked and they said no. Realise it is not someone's requirement to answer a question in the way you would have wished. Just because someone is at work doesn't make them your slave. Probably a good lesson in what isn't worth getting upset about, although I see that this was years ago so probably not the case in this instance. However you probably packed better on the way home in case there was no one to help you.
In my country the employees rummage through the luggage and packages and take stuff, in this country the whole luggage disappears😂
The biggest airtag ad ever. Ordering one right now!
We flew southwest back in Sept from Portland back home to Las Vegas n my luggage was sent to Oakland instead of Vegas n we had to wait 3 days for my luggage thankfully my meds were in my carry on
This is why I started only taking carryons
In my case I did not have a GPS. I am waiting almost 31 days for my bag from Athens, Greece to El Paso Texas, stop over at Frankfurt.
See this is why I go delta. I had a flight delayed bc of a storm and my bag and my parents bags never made it home. They were on the next flight out and delta gave us a tracker to watch as the bags were driven by their own employees directly to the house so we could even plan for the arrival.
Shes probably faking this
@@hah5663 It happened on a flight home from Denver, CO to Allentown, PA. It was when I was 15 during high school and my parents planned the trip. We have family friends that live just west of Denver. Naturally it was during the stormy season there in the summer. I remember hysterically laughing when we took one of the roads up one of the least highest mountains. Its the only peak you can drive to by access road. I remember laughing because it was July and there was snow and I asked my dad to pull the rental car over so I could throw a snowball at him. I have a photo that my mom took too. I was wearing my school soccer hoodie at the time. I have a picture at the top of that shorter peak too. I'll happy prove my trip to you by uploading a compiling of photos from the trip on youtube tomorrow when I'm at my parents house.
Literally the whole Denver airport was shut down because it was a major lightning storm and our bags never made it on the plane. We were delayed an hour or so. The moment the airport reopened, they hurried everyone on the plane and our bags hadn't made it to the plane because they couldn't be driven initially by the baggage handlers to the gate since the whole airport was stopped. By the time they hurried us on the plane, they decided to leave and the baggage driver didnt get to the gate in time. We didnt know this until we landed in Allentown and our bags weren't there. We live an hour north of the airport so we were told they would be on the next flight from Denver to Allentown and then their driver would bring it to my parents. I was kinda worried because at that age, I was a crystal and rock collector as well as a postcard collector (I have those too for proof of my trip) and I was worried I lost all my souvenirs. The next day we were called by Delta at Allentown that our bags arrived and the driver was leaving with them. They emailed my dad a link that tracked the vehicle in real time like UPS can. When we knew they were close, I remember waiting in my parents living room for the van. When i pulled up to the house, me and my dad went outside to bring the bags in and my dad tipped the guy 20 dollars (only bill he had other than 1s). The van was a white van with the delta triangle logo on the side and it said Delta on it
Also delta is known for losing the least amount of bags each year. United is the worst for losing bags
@@hah5663 how is she faking it if there are actual pictures proving her story lol
Delta lost my bag a few years ago. I knew where it was and they refused to help. (They put someone else’s sticker on my bag and gave me that sticker on the back of my ticket) It took months but I finally found a staff member from that airport on instagram and they looked for me and sent me a picture of my bag! I got it back myself. Delta called me after I received it to tell me they found it and it would be coming to me soon. I said no I found it myself and it’s already here. Thanks for nothing!
@@sgk8220 I guess the circumstance i dealt with was on a good day. Damn
I get taking a load to a center as a legitimate business to sort it all out, but how is it even reasonable to allow these drivers to go back to their homes to do the sorting?
I love how security is SO TIGHT at the airport until baggage claim LOL then it’s like - take whoever’s you want LOL
This happened to me but with Frontier.
“Imma deliver it to you today” lmao super professional United 👍🏽
It was the “imma deliver it to you today” for me. Like I would’ve cussed them out, their bosses and sued. My shit should’ve came with me.
That’s unacceptable
When the news ain't got no other news coverage 😂😂😂
Don’t check you luggage if you can help it. That’s dangerous for her people are crazy
100% agree. I almost never check a bag anymore. not worth the hassle.