This is a great video. Easy to understand and practical use case. Kudos to Salesforce Ben! One piece of feedback is that I'd like to have understood behavior when steps are assigned to queues. As e.g. for a user they could apparently see the step on the lighting record page. What happens when this is a queue - do all queue members see it? (After all in reality as Admin should not be setting up processes and assigning steps to individuals as its not scalable).
This really helped, thank you.
Pleasure's all ours!
That was great! As you were demoing it, I was thinking about Approval Process too. Especially the focus around user/group assignment
This is a great video. Easy to understand and practical use case. Kudos to Salesforce Ben!
One piece of feedback is that I'd like to have understood behavior when steps are assigned to queues. As e.g. for a user they could apparently see the step on the lighting record page. What happens when this is a queue - do all queue members see it? (After all in reality as Admin should not be setting up processes and assigning steps to individuals as its not scalable).