Add a Transcript and AI Summary to a Zendesk Chatbot

Start with the template: www.voiceflow.com/marketplace/zendesk-chatbot-transcript-ai-summarizer
In Bart's ( ‪@BartSlodyczka‬ ) latest tutorial, he breaks down how to add an AI-generated summary of a customer's chat, along with the entire transcript to Zendesk tickets automatically, using Voiceflow. Save your agents time by equipping them with the tools they need to resolve tickets faster, including recommended next steps for the support ticket.
Bart's Links:
👉 ‪@BartSlodyczka‬
👉 Website: supportlaunchp...
👉 Zenflow: www.zendesk.co...
The collaborative platform to build AI agents. Use Voiceflow to design, test, and launch chat or voice AI agents - together, faster, at scale.
Join our Discord community
👾 link.voiceflow...
Kickstart your next project with our templates
🚀 www.voiceflow....
Our Links 🔗
👉 Start building today: www.voiceflow....
👉 Subscribe: bit.ly/3am22nf
👉 Twitter: bit.ly/2xrXZqV
👉 LinkedIn: / voiceflowhq
👉 Publication: www.voiceflow....

[@sergeyz1597]

oh my god. Return all transcripts? And then iterate through them? Looks like it's not the best approach.
Wouldn't it be simpler to have a variable within chat with transcript id?

[@belalheidar981]

hey I tried to do it but it's not working saying (Error: Transcript ID not found for given user ID.")

[@KumareshN-e1g]

Hey, where can I find the template for this? The link leads to the marketplace but there's no template there.

[@Voiceflow]

Just updated it! You can find it now: www.voiceflow.com/marketplace/zendesk-chatbot-transcript-ai-summarizer

[@KumareshN-e1g]

@@Voiceflow thank you so much!!!!

[@lovelytechno]

Hey @Voiceflow Every time I try, for some reason, when it reaches the first box connecting to the Voiceflow API "Get Transcript," the chat session ends immediately, and the execution fails. If I run a test, the process continues without any problems. However, I still encounter the issue of never being able to find the Transcript ID, with the error message "Error: Transcript ID not found for given user ID."

[@Voiceflow]

Hey there! Posting this in the discord community would be the best way to get help :)

[@belalheidar981]

hey did you find solution?

[@Samuel_Nicole]

Hey @Voiceflow how do I add a 2sec delay before executing an api step? Tried it using the Javascript step but won't work

[@lovelytechno]

// add delay before the fetch
await new Promise(resolve => setTimeout(resolve, 2000));
// Fetch the transcript relating to the transcript ID
const conversationResponse = await fetch(conversationUrl, { method: 'GET', headers });

[@Samuel_Nicole]

@lovelytechno tried this code in the function and Javascript step but won't work. It keeps saying "setTimeout is not defined"

[@BartSlodyczka]

@@Samuel_Nicole maybe this? ua-cam.com/video/EDK54MtNQZ4/v-deo.htmlsi=Bpa1w3xfYudhkrFQ