The black screws have very small thread and are very easy to cross thread. Maybe include 1-2 more (same with the bronze things they screw on) i assume the cost for those is minimal anyway but could save some peopel from touble.
@@moes.official good to know, maybe also include a low profile strike plate since I had to cut mine with a grinder cuz it was too wide and I don't think many will have a grinder easily accessible
Hello, I would like to know how to fix my digital lock, since a guest pulled the lever up, and it no longer closes properly. What can I do or where can you help me?
Hello, we do not sell this screw separately, because the shipping fee is very expensive, you can try to go to the nearby wholesale market to see Hello, we do not sell this screw separately, because the shipping fee is very expensive, you can try to go to the nearby wholesale market to see
Yes it's basically always locked, only unlocks for 5 seconds so you can open the door. If you don't open the door in 5 seconds it locks again anyway. So basically whenever you close the door behind you it's locked (and fully locked if you pull the handle up)
i have a home assisstant at my home it has internet and everything to manage my home from different position . Is it possible to import datas from this door lock in my home assisstant( fox example open doors, door is opened or not etc)
Turn on the NFC function of the mobile phone, put the IC card into the sensing area on the back of the mobile phone, and write data. After the writing is completed, the mobile phone can replace the IC card and approach the sensing area on the door to identify and open the door.
@@mazenmola5549 I don't understand what you mean, just paste the IC card that has entered the door lock data on the back of the mobile phone with NFC function and write the data, and you will no longer need to enter the password or IC card to open the door in the future, just need to put the sensor area on the back of the phone Unlocking can be done by approaching the sensing area on the door to be opened
This is the NFC function. This is not an APP. The NFC settings of different mobile phones are in different places, so we cannot provide specific steps.
Is it possible to use it with existing mortise or are these special one that. Because the night lock unlock with the code
The black screws have very small thread and are very easy to cross thread. Maybe include 1-2 more (same with the bronze things they screw on) i assume the cost for those is minimal anyway but could save some peopel from touble.
Thank you for your suggestion, feedback has been given☺
@@moes.official good to know, maybe also include a low profile strike plate since I had to cut mine with a grinder cuz it was too wide and I don't think many will have a grinder easily accessible
I have this one. Is great😊
😉
How about the battery door on the outside of the lock, anyone can open it and remove the batteries. isn't that a problem?
The batteries are on the inside of the door@@lucbisschops
Hi can we lock the door from inside so the small kids don’t open and run outside without parents.
I have it, its great. But somehow, it wont connect to my network. I have a normal 2.4GhZ. do i have to set anything extra?
You can contact this email, we will have a special customer service to answer for you services@moeshouse.com
How many people I can put for the fingerprint??
if i press * and # key it sounds wrong operation.
bought a year ago, mounted now
You can contact this email, we will have a special customer service to answer for you services@moeshouse.com
Hello, I would like to know how to fix my digital lock, since a guest pulled the lever up, and it no longer closes properly. What can I do or where can you help me?
You can contact this email, we will have a special customer service to answer for you
services@moeshouse.com
Is this lock zigbee? Is it zigbee gateway compatible? I want to do an automation using Alexa and her, would it be possible with the ZigBee gateway?
Sorry, this is a wifi-connected door lock. It can be associated with scenes, but it cannot be voice controlled with Alexa.
Can I connect it to the MOES hub gateway?
It does not need to be connected to a gateway@@thiagononato190886
How about the battery door on the outside of the lock, anyone can open it and remove the batteries. isn't that a problem?
Sorry, I didn't understand what you meant, actually the battery side is inside the house
I can always unlock the door, when i put the bar down. For me it does not lock. What is wrong? I placed the Triangel down. Pls help
You can contact this email, we will have a special customer service to answer for you services@moeshouse.com
Hello, where can I buy those long black screws?
Hello, we do not sell this screw separately, because the shipping fee is very expensive, you can try to go to the nearby wholesale market to see
Hello, we do not sell this screw separately, because the shipping fee is very expensive, you can try to go to the nearby wholesale market to see
How can i manage all users and passwords on tuya app? I can't find how to setup the passwords. Or delete old users added directly on the door device.
Existing users can be deleted directly on the access control device. Deletion is not supported on the APP.
Hi. after close door, it will automatic lock the door ? or need to manually lock
Yes it's basically always locked, only unlocks for 5 seconds so you can open the door. If you don't open the door in 5 seconds it locks again anyway. So basically whenever you close the door behind you it's locked (and fully locked if you pull the handle up)
Can unlock using Google?
i have a home assisstant at my home it has internet and everything to manage my home from different position . Is it possible to import datas from this door lock in my home assisstant( fox example open doors, door is opened or not etc)
Are you selling on Alibaba?
Is it water proof ?
Home assistant compatible?? If yes, local or internet?
It can be used as long as the network at home is normal. If there is no network, the remote function will not be enabled.
Is this compativle with alexa?
Alexa can't control the opening and closing of the door lock
Can you tell us how to change the language please
You can contact this email, we will have a special customer service to answer for you services@moeshouse.com
Name app? Thanks
SmartLife or MOES Both apps can achieve connection control
Can i use tuya app?
yes
How was the process of programming the card on the mobile phone, is it a lock, please explain
Turn on the NFC function of the mobile phone, put the IC card into the sensing area on the back of the mobile phone, and write data. After the writing is completed, the mobile phone can replace the IC card and approach the sensing area on the door to identify and open the door.
Should the NFC feature be provided with a lock?
@@mazenmola5549 I don't understand what you mean, just paste the IC card that has entered the door lock data on the back of the mobile phone with NFC function and write the data, and you will no longer need to enter the password or IC card to open the door in the future, just need to put the sensor area on the back of the phone Unlocking can be done by approaching the sensing area on the door to be opened
@@moes.official I mean does the lock have to support nfc
Is internet required to use nfc to unlock
How long can the battery go?
Replace the battery every 3-5 months
What is the name of the app for adding card to mobile phone? Thank you
This is the NFC function. This is not an APP. The NFC settings of different mobile phones are in different places, so we cannot provide specific steps.
Hi, is it possible to turn off the voice?
Sorry, we didn't consider the sound problem, because you won't get any feedback if you turn off the sound😰
Yes you can turn off the voice, see the manual.
@@moes.officialyour manual has instructions for turning off the sound and I did so. Not sure why you say it's not an option.