OMG!!! Thank you so much Jon Crane. After 15 fails for other repairs in our house, this fix really worked! Saved us $110 and restored our faith in DIY fixes!
I love this. Thanks so much for actually explaining how it all works! Very interesting and now we can apply those principles to other door lock models!
Absolutely fantastic video that clearly identifies the three root causes for the issue. I Thanks SO MUCH for sharing this with all the viewers !! I have the exact same problem with this Slage lock and fixed it within 10minutes after watching this video.
It happened to me embarrassed to admit. Had them on both my front back door. Got so used to using never needing a key and at the time was driving a car with a fob which I didn’t have a key on the ring. Just had to wait for my wife to get home where she had key in purse. Have hide a key now. But Schlage sent two new locks do to constant failure and still constant failure with new ones.
Thanks. Love how concise your video was. My lock wasn't working. I guess my spring was too tight because everything else was okay. Anyways, you may have saved me some money. Thanks
Right On! 🙌 Thanks for the great feedback! Glad it helped. It sure helped me. I have a few of these locks. I got a couple replaced by Schlage before I started fixing them.
Thank you so much. The spring was my issue twice now the first time I returned it. The second time I went to UA-cam. Easy fix thanks to this video. I have several of the same locks love them. But the one we use the most the spring thing happens too every couple years.
Great Video, thanks. I have found this condition happens over time and requires the same periodic maintenance procedure. This is caused by the drive motor that gets out of sync, favoring the UNLOCK rotation. What i have found is that "compressing" the spring is the better solution. And the real solition that Schlage should consider is providing the owners of these locks with a slightly long pin to better engage the cog.
When watching this video, I immediately realized the solenoid spring was my problem based on the exact symptom I was having with our dead bolt. I'm betting that over time, the spring ROTATES/SPINS, and moves it's position during use and from closing/SLAMMING the door shut. As soon as I opened my bead bolt up and saw that the bottom of that spring was not visible, I knew the spring was no longer in it's correct positioning. The moment I pulled that plastic "C" shaped part out, the spring bounced down and became visible. The lock immediately became usable again. Thank you for providing such a detailed visual of the workings of this particular dead bolt.
Another issue that was on mine was the spring had come off the guiderails for the solenoid that spins, and was barely hanging on when the motor spun but not creating enough torque to move the pin. I put the spring back onto the guide rails and that fixed my problem. Thanks for the video.
Hallelujah, Hallelujah, Hallelujah, Hal le lu uuu jah! Worked like a charm. Would have taken me 25 min, but couldn't figure how to put the thing back together. My thanks to you and all the great vids that helped me get the job done!
Thank you for this! I have that exact lock, with that exact problem. Unfortunately none of the solutions worked for me, and yet you fixed my lock! Why? Because you said somewhere that schlage will replace battery draining lock. Well, it never occurred to me to see if my 7 year old lock is under warranty! It is! I email schlage with the pictures of my lock, and in about a week or so I got an email that said that my new lock is on the way! So yea, you saved me quite a bit of money!
I installed three of these style locks almost three years ago and one by one all three succumbed to the "weak spring" malady. Glad I found this video as now all three are working properly. Many Thanks! One has to wonder how long this "fix" will last before another "redo" is required? Hopefully the folks at Schlage will have corrected/improved on the quality of springs used in their newer models....or not, because planned obsolescence sells more locks.
So my malfunction cost $300.00 for a locksmith to get back into my home. That worked 2 weeks, the rain has my Schlague malfunctioning again. Was just percolating about the cost to replace or fix it again. Is Schlague sending out their certified locksmiths to remedy, does anyone know ?
Thanks so much! I have 3 of these (on all 3 doors including into the garage), because I have a fear of getting locked out accidentally 😂 They’ve been great for 5 years with only battery replacements once a year, but the most used one failed. Went ahead and took the other 2 off and found the spring/ solenoid issue on both of those, though they were still working. Easier to do once I practiced on the first one, maybe prevent future problems, hopefully? I’m afraid of the WiFi ones, because our WiFi services hiccups often.
Thanks! This fixed the electronic locking/unlocking mechanism on my new lock. I had my lock rekeyed and possibly the person who did it locked the manual override (3rd fix). It's funny that the installation manual doesn't mention this as a troubleshooting option.
Great video, as others said, clear and to the point!! Mine started doing this after just two weeks, and these fixes are mechanical which seem more likely after some time/use?? I watched the video while on hold for Schlage tech support (I asked--pronounced SH-LAY-GH). The rep I got worked tech support for over 20 years and seemed knowledgable. She said this can also happen to due software issues, and usually a factory reset fixes the problem. However, my particular lock failed to factory reset! First time she saw that. So I'm exchanging for a new one, but not confident with this style lock. Prior to this, I tried two Quikset locks, and both had faulty motor/mechanisms out of the box so I got the Schlage. I do think this design is better, having the software activate a solenoid, vs turning the motor manually... we shall see...
Hi and thank you for the video. At 4:13 there is a good picture of the pin, in your model the pin is rectangular in shape. In my unit (12 yrs old) it just a round pin. The pin worked itself up making it shorter which then would slip over the spring coils. I was able to carefully push it back down. I put a drop of crazy glue with some baking soda sprinkled over the hole so the pin would not slide back up. Fixed!!! W
Jon great video I service 4 bldg by a University with about 400 units your spring issue I find that the spring actually compresses and does not allow the motor to pull the clutch pin enough to engage fully in the gear cog so once I stretch the spring and reassemble the units work properly.
Jon Crane - you are a CHAMPION! Thanks so much for this clear, awesome video. There's a gajillion of these Schlage locks out in the world and they all have these issues.
Thank you for this video. I was able to repair my lock. But I found I had three problems. First I reset the spring tang for the solenoid. After reassembly the lock was better, but didn't always work. After disassembly I found that old grease on the spring loaded pin was old and gummy and it didn't move easily. I cleaned and re-lubricated the pin and it worked fine. But on final assembly, the 9 volt battery leads shorted and burned up the battery clip wires. It was a struggle to get the contacts out of the quick connect plug, but once I got them out and a new 9 volt battery clip soldered in, all was well.
That’s because you don’t have one of the other problems. I tried that first, too, it didn’t do anything. Bookmark this in case you need it later. My most used one is the one that failed, after 5 years.
I found your video to be the best for this issue So I was ready to start the disassemble but first out of curiosity I pushed in the SCHLAGE button on the keypad and presto when I punched in the combo it worked 😊 something to consider Excellent video Thx
Do you know part number for the spring? Your video helped me find problem and fix it, but it's happening again and might just need a new spring. Cheers!
Yes! 🙌 Light a few candles 🕯️ , get out the champagne 🥂, slip in to something comfortable and then play the lock fix video! It’s right up there with Barry White!
The keypad at my house is having a similar issue. This video gives me a great insight as to what's going on. However, I do want to add/correct some stuff when I was trying to fix mine and hopefully that can help someone! First of all, the motor is actually spinning the spring to bring the plastic bracket up and down, instead of pulling it up and down directly. The method mentioned in the video of clipping the bracket to the spring at resting position does not seem to work for me. Since the motor spins the spring, no matter where I clip the bracket, they would only work once and the spring will return to the original position when u lock/unlock the second time. So my solution is to first clean the inside (spring, bracket, housing, etc.), remove old grease. Then, apply thin layer of lubricant (I use Sil-Glyde) on the moving pin, little sliding channel of the moving bracket, the surface where the pin slides on the bracket, and a very thin layer on the channel of the bracket where it slides on the spring. Warning: be careful using lubricant. Only use small amount, especially for that spring area! Any excessive lubricant can clog up the spring and prevent the motor from spinning, and make it worse!
Relaxing the spring was only a temp fix for me too. After several successful tests, it was back to infinite spinning about the time I got it back on the door. Fwiw I noticed that no matter where I positioned the gray piece on the spring, there’s enough vertical give that it’d slip where it wanted after a turn or two - thus, the recurrence. So, I took the tiny spring off the screw just as a test. Fully engaged every time! So I don’t think the large spring is the culprit. I decided to go bold and trim the bottom ring on the screw spring to decrease resistance a touch. So far, so good! I’ve had one slight slip in tests but no endless spinning. I have 4 of these and this is the only one to leave me unable to get into my house but I’m in a climate with extreme hots and colds and this one is on the north side of the house, so I suspect the cold altered the spring’s springiness :)
I bought a brand new unit and sometimes it would work and sometimes not. Finally quit working all together and I took it apart and re adjusted that piece that goes on top of that long spring and now it works 100% just makes me think this was a factory error. I would have taken it back and exchanged it but the store is 2 hours away and didn't feel like wasting half a day.
the spring relaxing was my cause of heartburn, but even after i made the change, it went back to its behavior after a few days. anything more permanent?
When did they switch to the torx vs phillips screws? Obtw- if you are the original purchaser, call customer service. I did and there was new one in the mail.
#1-3 is all good for us. Our issue is the inside button will correctly push in and unlock with the key, but with the key out and using the keypad (you can hear the keypad is working with the spring inside), the middle button where the key would fit doesn’t stay engaged down so the knob spins. How can we resolve this?
Thank you. I’m not that smart but I was able to see that the thing-a-ma-bob was just laying there instead of working with the spring doohickey and fixed it
I seen your video for air conditioning to cool your room now I came up with that idea using your freezer it makes sense but I need to have a mini fridge or mini freezer or just your regular freezer
The weak spring was my issue but this fix didnt solve for it as after a few actuations the shaft the spring is mounted on is able to rotate and the spring just rotates on the tang in the plastic piece putting it back to where it was before not working.
Thank you Sir! I'm having this very problem. Unfortunately it didn't work. I'm one of thoes guy that fixes everything & hates giving up. I just think this one is a dud.
Thx Jon - I did everything you said and it still doesn't engage the deadbolt after entering a code - just spins. I also did a factory reset. And entered a NEW code - Nothing. It does engage the deadbolt when leaving - pressing the Schlage button and turning the knob - but to open the door by entering a code - NO GO. Any ideas?
Hi, I’m wondering if the new code is working? Can you hear the sound of the motor turning when you type in the code? Sounds like the engagement mechanism works if you’re able to lock it with the top button. I’m trying to think what it might be. My only guess is to try and enter a new code into the system and go from there but perhaps you have done that a few times.
Thx so much for your response, Jon - Yes - I have done that several times. With new codes and a factory reset, I took the entire lock apart per your wonderful video tutorial. Spring looks good - that little screw is in the right place. I may work better - but it still takes several times for it to engage the deadbolt - I hear the mechanism inside every time - but that damn deadbolt just doesn't engage regularly. I may have a lemon-lock.@@RightOnJonCrane
@@bhamwow I would call the company. They have sent me a couple replacement locks. One lock I had the battery would go bad in a week and the other the keypad stopped working. They mailed out a new one. It’s worth a shot. Sorry we couldn’t get it up and running.
I followed all your steps, but it still didn’t work. Just spins. I don’t have a key, so the rectangle on the other side of the key didn’t go into the slot, and that assembly, the rectangle bulging part and the sort-of oval, fit together just one way. I think that might be the problem, but it seemed to me you said the key wasn’t needed. The three issues you described are all fine, and the battery works. Is it necessary to have the key, and if I don’t have one, how can I get one? Thanks.
I tried these. My Schlage deadbolt still doesn't work. No matter what postion in the spring I put it, it seems to self adjust to a non-working position. Not just a simple solenoid; the spring rotates, forcing the tang up or down. All parts appear ok, just doesn't end up in the correct position.
Thank you so much! Our lock had problems #1 AND #2. Clear, simple instructions and a relatively quick/easy fix. Thanks!
Thank you - #3 the lockout toggle was facing downwards and I had no idea. Life saver and bookmarked for future reference.
OMG!!! Thank you so much Jon Crane. After 15 fails for other repairs in our house, this fix really worked! Saved us $110 and restored our faith in DIY fixes!
Excellent video! The “relaxed spring” repair worked perfectly.
You fixed my door lock thank you so much for your insight and giving me the knowledge to pull it apart and fix it 😊
Thank you! Great video. Very clear step by step instructions and it fixed the problem.
I love this. Thanks so much for actually explaining how it all works! Very interesting and now we can apply those principles to other door lock models!
Thank you for the very clear demonstration and explanations. You have saved my sanity; this door lock was driving crazy for months.
Wow. Clear, concise and accurate. Fixed my lock in minutes after watching this. Awesome.
This fixed our lock. Thanks for taking the time to make this video.
Mine was the spring. Thank you for your help. Much appreciated. Your instructions were spot on.
Your recommendations worked like a charm. Ten year old lock works flawlessly now. Thanks
Thank you for sharing these tips. Fixed my deadbolt issue in less than a minute after watching your video.
Thanks! Very helpful! You just saved me $149! I was going to buy a new lock, but instead I watched your video and fixed my old one.
Absolutely fantastic video that clearly identifies the three root causes for the issue. I Thanks SO MUCH for sharing this with all the viewers !!
I have the exact same problem with this Slage lock and fixed it within 10minutes after watching this video.
With your clear instructions, I was able to fix the spring.
Thanks!
Thank you for this video! Just fixed our lock thanks to you.
Great video. Fixed the issue with my Schlage. Thanks!
Great Job of Explaining Jon!
Thanks! You made my repair quick and easy.
Thank you, Thank you, Thank you. This video saved me some time and gas money. Your video is clear and easy to follow.
Thank you .I followed along and fixed the lock. Very pleased
Thank you so much for posting this!
Very helpful, thank you! Got my lock working in no time!
Relaxed spring was the issue on mine. Thanks so much Jon.
Great video very well explained and clear video, thank you for your valuable time
8:31 great video super clear and to the point bravo!!!
Thank you for the very clear demonstration and explanations. Love when people show why a problem can occur and then the solution to it.
Great Video! Worked like a charm! Spring just needed to be reset. Thank you!
Right On! 🙌 Glad that worked for ya!
Thank you - i will be trying mine to fix tonight. Thank you again.
Was able to fix my lock my Schlage door lock. It wouldn't engage as you stated. With your step by step instructions I got it working again. Thank you!
Same here...spring issue...readjusted and it's fine. Thanks so much for the video.
Wow!! Fixed my lock for free. It was the second problem. Once I reset the tag on the spring the lock worked great! THANK YOU!
That would drive me crazy! Imagine being stuck outside! =D Glad you figured it out!
It happened to me embarrassed to admit. Had them on both my front back door. Got so used to using never needing a key and at the time was driving a car with a fob which I didn’t have a key on the ring. Just had to wait for my wife to get home where she had key in purse. Have hide a key now. But Schlage sent two new locks do to constant failure and still constant failure with new ones.
Thank you this was very helpful 👍🏽
Thanks. Love how concise your video was. My lock wasn't working. I guess my spring was too tight because everything else was okay. Anyways, you may have saved me some money. Thanks
Right On! 🙌 Thanks for the great feedback! Glad it helped. It sure helped me. I have a few of these locks. I got a couple replaced by Schlage before I started fixing them.
Just reset the spring on mine and it's working again. Thanks for this video!
Thank you so much. The spring was my issue twice now the first time I returned it. The second time I went to UA-cam. Easy fix thanks to this video. I have several of the same locks love them. But the one we use the most the spring thing happens too every couple years.
Great Video, thanks. I have found this condition happens over time and requires the same periodic maintenance procedure. This is caused by the drive motor that gets out of sync, favoring the UNLOCK rotation.
What i have found is that "compressing" the spring is the better solution. And the real solition that Schlage should consider is providing the owners of these locks with a slightly long pin to better engage the cog.
With these instructions, I fixed it! Now to pull out other push button lock that was broken and I put back in the box. Thank you
When watching this video, I immediately realized the solenoid spring was my problem based on the exact symptom I was having with our dead bolt. I'm betting that over time, the spring ROTATES/SPINS, and moves it's position during use and from closing/SLAMMING the door shut. As soon as I opened my bead bolt up and saw that the bottom of that spring was not visible, I knew the spring was no longer in it's correct positioning. The moment I pulled that plastic "C" shaped part out, the spring bounced down and became visible. The lock immediately became usable again. Thank you for providing such a detailed visual of the workings of this particular dead bolt.
Fix #2 did the trick. Great video. Saved me over $100. Thank you. PS. I’m a senior woman.
Another issue that was on mine was the spring had come off the guiderails for the solenoid that spins, and was barely hanging on when the motor spun but not creating enough torque to move the pin. I put the spring back onto the guide rails and that fixed my problem. Thanks for the video.
Right On! 🙌 thanks a good tip to add to the list! Thanks!
Great tips. 👍👍👍👍
Right On! 🙌Thanks Randy! A quick fix on the lock! Decided to let the camera roll. 🎥 🔒
This helped! I was able to fix our locks! The spring on the solenoid needed to be readjusted
Right On! 🙌 Thanks for watching and the feedback!!
It fixed it ... large spring was a little fatigued. I adjusted where the prong went in to move plastic semicircle higher up. Thanks
Thank you, you saved me buying a new lock!
Awesome, thank you
Hallelujah, Hallelujah, Hallelujah, Hal le lu uuu jah! Worked like a charm. Would have taken me 25 min, but couldn't figure how to put the thing back together. My thanks to you and all the great vids that helped me get the job done!
Right On! 🙌 Glad this video helped out!!
Thank you for this! I have that exact lock, with that exact problem. Unfortunately none of the solutions worked for me, and yet you fixed my lock! Why? Because you said somewhere that schlage will replace battery draining lock. Well, it never occurred to me to see if my 7 year old lock is under warranty! It is! I email schlage with the pictures of my lock, and in about a week or so I got an email that said that my new lock is on the way! So yea, you saved me quite a bit of money!
Thank you sir. This helped me fix my lock quickly.
I installed three of these style locks almost three years ago and one by one all three succumbed to the "weak spring" malady. Glad I found this video as now all three are working properly. Many Thanks! One has to wonder how long this "fix" will last before another "redo" is required? Hopefully the folks at Schlage will have corrected/improved on the quality of springs used in their newer models....or not, because planned obsolescence sells more locks.
Yeah, until we get fed up and switch brands. That would be me.
So my malfunction cost $300.00 for a locksmith to get back into my home. That worked 2 weeks, the rain has my Schlague malfunctioning again. Was just percolating about the cost to replace or fix it again. Is Schlague sending out their certified locksmiths to remedy, does anyone know ?
Awesome…. Thank you
Thanks so much! I have 3 of these (on all 3 doors including into the garage), because I have a fear of getting locked out accidentally 😂 They’ve been great for 5 years with only battery replacements once a year, but the most used one failed. Went ahead and took the other 2 off and found the spring/ solenoid issue on both of those, though they were still working. Easier to do once I practiced on the first one, maybe prevent future problems, hopefully?
I’m afraid of the WiFi ones, because our WiFi services hiccups often.
Thanks! This fixed the electronic locking/unlocking mechanism on my new lock. I had my lock rekeyed and possibly the person who did it locked the manual override (3rd fix). It's funny that the installation manual doesn't mention this as a troubleshooting option.
Thank you for this brilliant video. Please enable the tip option on UA-cam so we adoring DIYers can send you a token of our appreciation.
Great video, as others said, clear and to the point!! Mine started doing this after just two weeks, and these fixes are mechanical which seem more likely after some time/use?? I watched the video while on hold for Schlage tech support (I asked--pronounced SH-LAY-GH). The rep I got worked tech support for over 20 years and seemed knowledgable. She said this can also happen to due software issues, and usually a factory reset fixes the problem. However, my particular lock failed to factory reset! First time she saw that. So I'm exchanging for a new one, but not confident with this style lock. Prior to this, I tried two Quikset locks, and both had faulty motor/mechanisms out of the box so I got the Schlage. I do think this design is better, having the software activate a solenoid, vs turning the motor manually... we shall see...
Thank you!
THANK YOU!!!! It worked, I fixed it. Mine was the larger spring.
Hey Right On! 🙌 That’s awesome 👏
Worked like a charm. Thanks man. Now I wish I didn’t throw the keys away that went to this lock lol
Hi and thank you for the video. At 4:13 there is a good picture of the pin, in your model the pin is rectangular in shape. In my unit (12 yrs old) it just a round pin. The pin worked itself up making it shorter which then would slip over the spring coils. I was able to carefully push it back down. I put a drop of crazy glue with some baking soda sprinkled over the hole so the pin would not slide back up. Fixed!!!
W
Jon great video I service 4 bldg by a University with about 400 units your spring issue I find that the spring actually compresses and does not allow the motor to pull the clutch pin enough to engage fully in the gear cog so once I stretch the spring and reassemble the units work properly.
Many thanks! Now I know the strange beep I was getting this morning was related to a low battery. Swapping out today. Thanks again!
Right On! 🙌
I fixed my Schlage according to your instructions, thanks very much
Right On! 🙌 That’s very cool. Thanks for the comment. Nice to know. 😊
Thank you for this video. It helped me to fix my lock👍👍
Right On! 🙌 Great to hear! Thanks for watching.
Jon Crane - you are a CHAMPION! Thanks so much for this clear, awesome video. There's a gajillion of these Schlage locks out in the world and they all have these issues.
Thank you for this video. I was able to repair my lock. But I found I had three problems. First I reset the spring tang for the solenoid. After reassembly the lock was better, but didn't always work. After disassembly I found that old grease on the spring loaded pin was old and gummy and it didn't move easily. I cleaned and re-lubricated the pin and it worked fine. But on final assembly, the 9 volt battery leads shorted and burned up the battery clip wires. It was a struggle to get the contacts out of the quick connect plug, but once I got them out and a new 9 volt battery clip soldered in, all was well.
Thank you so much! You just saved me $120.00
Right on! I’m glad to hear that! 🙌🙌
Thank you for saving me $125. I appreciate.
Right On! 🙌 That’s great to hear! Thanks for watching Jake!
Great info. When my knob spins around, I replace the battery and it’s back to working great.
That’s because you don’t have one of the other problems. I tried that first, too, it didn’t do anything. Bookmark this in case you need it later. My most used one is the one that failed, after 5 years.
Thanks! Fixed both my locks which would make solenoid noise but not engage the deadbolt. Spring was just bound up now they work great.
I found your video to be the best for this issue
So I was ready to start the disassemble but first out of curiosity I pushed in the SCHLAGE button on the keypad and presto when I punched in the combo it worked 😊 something to consider
Excellent video
Thx
Do you know part number for the spring? Your video helped me find problem and fix it, but it's happening again and might just need a new spring. Cheers!
Thank you very very much i fix
Thank you sir. Number 2 fix worked. Schlage should build a better product for the price we pay.
First thing to do is to change the battery. Worked for me.
Right Arm, tanks for sharing...say hi to the M Kat
Right On! 🙌 Will do! 🐈
I saved this to "my list" and it saved it to my SEXY playlist 😂
Yes! 🙌 Light a few candles 🕯️ , get out the champagne 🥂, slip in to something comfortable and then play the lock fix video! It’s right up there with Barry White!
Try changing the battery first, that worked for me 👍🏻
The keypad at my house is having a similar issue. This video gives me a great insight as to what's going on. However, I do want to add/correct some stuff when I was trying to fix mine and hopefully that can help someone!
First of all, the motor is actually spinning the spring to bring the plastic bracket up and down, instead of pulling it up and down directly. The method mentioned in the video of clipping the bracket to the spring at resting position does not seem to work for me. Since the motor spins the spring, no matter where I clip the bracket, they would only work once and the spring will return to the original position when u lock/unlock the second time.
So my solution is to first clean the inside (spring, bracket, housing, etc.), remove old grease. Then, apply thin layer of lubricant (I use Sil-Glyde) on the moving pin, little sliding channel of the moving bracket, the surface where the pin slides on the bracket, and a very thin layer on the channel of the bracket where it slides on the spring.
Warning: be careful using lubricant. Only use small amount, especially for that spring area! Any excessive lubricant can clog up the spring and prevent the motor from spinning, and make it worse!
Relaxing the spring was only a temp fix for me too. After several successful tests, it was back to infinite spinning about the time I got it back on the door.
Fwiw I noticed that no matter where I positioned the gray piece on the spring, there’s enough vertical give that it’d slip where it wanted after a turn or two - thus, the recurrence. So, I took the tiny spring off the screw just as a test. Fully engaged every time! So I don’t think the large spring is the culprit. I decided to go bold and trim the bottom ring on the screw spring to decrease resistance a touch. So far, so good! I’ve had one slight slip in tests but no endless spinning.
I have 4 of these and this is the only one to leave me unable to get into my house but I’m in a climate with extreme hots and colds and this one is on the north side of the house, so I suspect the cold altered the spring’s springiness :)
I bought a brand new unit and sometimes it would work and sometimes not. Finally quit working all together and I took it apart and re adjusted that piece that goes on top of that long spring and now it works 100% just makes me think this was a factory error.
I would have taken it back and exchanged it but the store is 2 hours away and didn't feel like wasting half a day.
the spring relaxing was my cause of heartburn, but even after i made the change, it went back to its behavior after a few days. anything more permanent?
When did they switch to the torx vs phillips screws? Obtw- if you are the original purchaser, call customer service. I did and there was new one in the mail.
What size and tension is the spring?
#1-3 is all good for us. Our issue is the inside button will correctly push in and unlock with the key, but with the key out and using the keypad (you can hear the keypad is working with the spring inside), the middle button where the key would fit doesn’t stay engaged down so the knob spins. How can we resolve this?
Can it stay on the door for those fixes? If I’m taking the whole thing off the door I’m debating getting a new lock at that point…🤷♀️
Thank you. I’m not that smart but I was able to see that the thing-a-ma-bob was just laying there instead of working with the spring doohickey and fixed it
I seen your video for air conditioning to cool your room now I came up with that idea using your freezer it makes sense but I need to have a mini fridge or mini freezer or just your regular freezer
The weak spring was my issue but this fix didnt solve for it as after a few actuations the shaft the spring is mounted on is able to rotate and the spring just rotates on the tang in the plastic piece putting it back to where it was before not working.
Thank you! This lock is rediculous! I'm sorry I bought it.
Do you happen to know the Dimensions of the spring?
how do you do this if you can't get into your house though... to take the lock off from inside?
Thank you Sir! I'm having this very problem.
Unfortunately it didn't work. I'm one of thoes guy that fixes everything & hates giving up. I just think this one is a dud.
Thx Jon - I did everything you said and it still doesn't engage the deadbolt after entering a code - just spins. I also did a factory reset. And entered a NEW code - Nothing. It does engage the deadbolt when leaving - pressing the Schlage button and turning the knob - but to open the door by entering a code - NO GO. Any ideas?
Hi, I’m wondering if the new code is working? Can you hear the sound of the motor turning when you type in the code? Sounds like the engagement mechanism works if you’re able to lock it with the top button. I’m trying to think what it might be. My only guess is to try and enter a new code into the system and go from there but perhaps you have done that a few times.
Thx so much for your response, Jon - Yes - I have done that several times. With new codes and a factory reset, I took the entire lock apart per your wonderful video tutorial. Spring looks good - that little screw is in the right place. I may work better - but it still takes several times for it to engage the deadbolt - I hear the mechanism inside every time - but that damn deadbolt just doesn't engage regularly. I may have a lemon-lock.@@RightOnJonCrane
@@bhamwow I would call the company. They have sent me a couple replacement locks. One lock I had the battery would go bad in a week and the other the keypad stopped working. They mailed out a new one. It’s worth a shot. Sorry we couldn’t get it up and running.
@@RightOnJonCrane thx again for the advice. I will do that.
So what do you do when you get locked out with out the key…
First fox was exactly what happened. Be careful as spring and nail will fall out and you may spend a minute tracking them down.
Video video! 🙏🏿🙏🏿🫡
I followed all your steps, but it still didn’t work. Just spins. I don’t have a key, so the rectangle on the other side of the key didn’t go into the slot, and that assembly, the rectangle bulging part and the sort-of oval, fit together just one way. I think that might be the problem, but it seemed to me you said the key wasn’t needed. The three issues you described are all fine, and the battery works. Is it necessary to have the key, and if I don’t have one, how can I get one? Thanks.
I couldn’t get it to seat properly on reassembly without the key in it…weird quirk
Just a heads up that opening this lock voids the warranty.
I tried these. My Schlage deadbolt still doesn't work. No matter what postion in the spring I put it, it seems to self adjust to a non-working position. Not just a simple solenoid; the spring rotates, forcing the tang up or down. All parts appear ok, just doesn't end up in the correct position.