Speak More Confidently: An Introverts Guide to Working with Clients

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  • Опубліковано 28 вер 2024

КОМЕНТАРІ • 254

  • @thefutur
    @thefutur  4 роки тому +54

    If you want more of this type of content, check out our Podcast interview with Michael Bungay Stanier: bit.ly/futur-podcast-82

    • @bradhouston4734
      @bradhouston4734 4 роки тому +1

      This podcast was DA BOMB! They are all good. But this one was great!!

    • @thenikhilray99
      @thenikhilray99 4 роки тому

      This video came at a really perfect time. I had an interview yesterday, and I went out of breathe explaining my design project on the phone. I couldn't figure out why it happened. Luckily, I got the internship.

    • @ERICKAANTONIO-py1ye
      @ERICKAANTONIO-py1ye Рік тому

      ❤❤❤❤@@bradhouston4734

  • @brenthughldridge546
    @brenthughldridge546 4 роки тому +260

    Chris Do is the guy who gets you motivated and to not make excuses after waking up. Matthew Encina is the guys that tells you at night that you did great, do the same tomorrow.

    • @PJBill
      @PJBill 4 роки тому

      What about Greg?

    • @myopyaesone1062
      @myopyaesone1062 4 роки тому +7

      @@PJBill He will gift you a colorful illustration to cheer you up ;)

  • @monsserrattvelazquez8140
    @monsserrattvelazquez8140 4 роки тому +7

    Last year I was the first time I started working for a UX Design agency, I remember the first meetings I attended to where I said nothing or had the occasional nod here and there. I was terrified that I wasn't understanding anything and how that would affect my job. I had to remind myself it takes time to adapt to a new project, to learn new skills and to become a part of the team. All this advice you share it super helpful and I'll continue to grow using your three points to speak more confidently. :)

  • @maancruz3483
    @maancruz3483 4 роки тому +4

    Wow! I'm an introvert and this video is really for me. I literally wrote everything in my self-improvement notebook. Thank you so much.

  • @miklosclarke
    @miklosclarke 4 роки тому +3

    This is the kind of value I want my youtube channel to consistently give. This is real good. 🔥🔥💯💯🔥🔥💯

  • @giselle-cursosonline7578
    @giselle-cursosonline7578 2 роки тому +2

    Matthew I loved listening to you because you seen like an introvert and its great to see how well you communicate your ideas. Your tip about giving yourself permission to think calmly before answering is something that I want to start practicing. Thanks

  • @biskupeke
    @biskupeke 4 роки тому +3

    This was liberating! I started to enjoy silence instead of feeling awkward ALL THE TIME. And I can breath again :D

  • @neverlessification
    @neverlessification 4 роки тому +2

    As an introvert moving and working on a more different extroverted culture, I felt everything you said.

  • @archieabong
    @archieabong 4 роки тому

    this definitely helps me a lot as an introvert myself. I find myself talking so fast most of the time during meetings maybe as a way to sound smart and intelligent but this gives me a different perspective to take it slow, ask questions, and don't put all the pressure in me. Thanks the futur! :)

  • @RicoAlencar
    @RicoAlencar 4 роки тому +5

    The intro got a The School Of Life vibe and i love it! So cool. Loved this vid! As a introvert i appreciate this a lot

  • @jasonchang9713
    @jasonchang9713 4 роки тому +1

    Matthew, I want to say thank you so much for being vulnerable about presenting your story and cases in the past that led you to where you are today. You and the team at The Futur have continued to inspired me from problem solving, thinking, and speaking. I've been inspired to create content like this and what my biggest takeaway was giving myself permission to speak and slowing down gets you to uncovering and understanding the other.

    • @jasonchang9713
      @jasonchang9713 4 роки тому

      Matthew Encina absolutely! I’d love to connect and shoot out some ideas!

  • @sholombrummel1637
    @sholombrummel1637 4 роки тому +2

    Wow, Matthew, this was so interesting. Especially because I noticed you've been doing this in your videos, you have a unique tone in your videos as opposed to everyone else since everyone else talks fast and you talk slow and deliberate.
    Thanks again : )

  • @kokak9540
    @kokak9540 2 роки тому +1

    I am introvert and for a past few years to always practicing to speak and can tackle a good conversation for the other people, I keep continue to improve my communication skill that I can see to the extrovert and ambivert and one of them is my friend sometimes I am easily to be nervous but my friend alwasy remind me to speak not too fast.
    Just always practice
    Imitate
    Read Book

  • @Macmac-f3j
    @Macmac-f3j 4 роки тому +1

    For me, the best part was “you don’t have to answer all the questions”. I also used to mess things up with the pressure to speak something. And that lead me to being a wallflower in my class. Thanks for sharing your insights!

  • @ahmedabdullah5705
    @ahmedabdullah5705 4 роки тому

    Love Matthew's calm demeanor

    • @thefutur
      @thefutur  4 роки тому

      he's the king of chill.

  • @regifall
    @regifall 4 роки тому

    The way you talk is incredibly soothing. I could listen to you read the Terms and Agreements and I wouldn't skip it. Thank you for sharing this vid!

  • @tabe.makabe
    @tabe.makabe 4 роки тому

    Personally really love this one! I struggle with articulating my thoughts especially when I'm anxious or have a lot to say. And as someone who stutters too, I can say that slowing down and truly processing what I'm about to say really helps. Practicing speeches or certain sentences alone can really help stimulate that connection with words, and during meetings/conversations, those phrases and sentences seem to flow very easily from my experience! Thank you for sharing this Matthew!

  • @shadowoflugia
    @shadowoflugia Рік тому +1

    I’ve always wanted to try to slow down more when I speak, but I haven’t really tried it yet. Next time I’m teaching, I will try to speak more slowly and more intentionally. And see how it goes.

  • @teodorteisberg8344
    @teodorteisberg8344 4 роки тому +1

    "I was very confident in my skills as a design professional, I just had a hard time articulating my thoughts. Especially in a real time conversation with others."
    Personally I relate to this _SO_ much

  • @mosesnatadirja5977
    @mosesnatadirja5977 4 роки тому

    thanks man for this content! Me as a digital strategist sometimes have to be the "smartest guy" in the room, and it give pressure of course. will do those 3 tips!

  • @serpentsforhair
    @serpentsforhair 4 роки тому

    I've been trying to be more articulate in a firm but calming manner (still working on being more comfortable talking slower and not rushing to fill in the thinking-gaps). Thanks for the lifehacks, Matthew

  • @simonchernishoff8311
    @simonchernishoff8311 4 роки тому +2

    This is the stuff you learn in Toastmasters. You just have to practice this stuff, just like every other skill.

    • @simonchernishoff8311
      @simonchernishoff8311 4 роки тому

      ​@@MatthewEncina Highly recommend it if you are planning on doing more speeches and videos like these. Even though your videos are already great!
      Each Toastmasters club is different, but it mainly depends on what type of speaker you are and what you want to learn. But the gist of it is improving your communication skills and leadership.

  • @AlifSayZay
    @AlifSayZay Рік тому +1

    The intro was so relatable .-.

  • @guidedtocreate.5714
    @guidedtocreate.5714 4 роки тому +1

    Really well done, Matthew. Thank you for sharing- very useful and actionable points!

  • @OmarSalman
    @OmarSalman 4 роки тому +1

    This lesson will really helps me to Speak More Confidently. Thank you Matthew and all the future team

  • @creationlew
    @creationlew 4 роки тому +1

    Hey matt! This one is super helpful for me considering my current role and what I was struggling lately. Thanks and sweet intro design/anim by you and Belinda ;)

  • @kesavaraj3090
    @kesavaraj3090 4 роки тому

    when I started to put some comments here, really I don't know what to write but like you said I genuinely I want to saw more videos from you and I felt good vibes
    Thank you for this video

  • @walkert612
    @walkert612 4 роки тому

    THIS VIDEO IS PROVIDING *REAL VALUE*

  • @tachytachytach
    @tachytachytach 4 роки тому +1

    I always love these motion graphics! Did Matthew create this?

  • @disco.lemonade
    @disco.lemonade 4 роки тому +1

    With that intro... School of Life meets The Futur

  • @pandulce4960
    @pandulce4960 2 роки тому +1

    Damn I really hope this works especially since I’m very shy and actually might have social anxiety and I get very nervous when ever I talk to new people or clients especially in a new work place I always feel like people are judging me and it’s to the point where I’m shaking like my hand and I just feel really demotivated and feel bad

  • @kidastudio
    @kidastudio 4 роки тому +1

    Thanks, Mathew... really need this..

  • @lightfgd
    @lightfgd 4 роки тому +13

    Oh boe...that is exactly for me.

  • @SharonDeCaro
    @SharonDeCaro 4 роки тому +1

    Love it, Matthew. Thank you for this perfect video. Entertaining, engaging and informative!

  • @ell2345yt
    @ell2345yt 4 роки тому

    I struggle with excessive blushing whenever I'm made to be the centre of attention. I struggle to express myself, or to confidently construct a sentence because I fear everyone's eyes on me, and the judgement from other people when I turn into a tomato... which means I stay quiet. This has been a huge hurdle in my personal and professional life, there's added stress that I know I must overcome it in order to be a successful designer, so thank you thank you for the video and resources... I hope that one day I'll be able to combat this!

    • @thefutur
      @thefutur  4 роки тому

      it's a natural human response to blush. some people even think it's attractive. is there way you can embrace this part of your physiology?

  • @gkodash
    @gkodash 4 роки тому +1

    Matthew, thank you so so much. It is gold! Again thank you for sharing...

  • @annyyarellano4691
    @annyyarellano4691 4 роки тому +1

    Thank you Matthew! I still struggle with communicating with clients and this problem is keeping me from reaching out and actually ganing more clients. Ughhh.

  • @subhamsaha5061
    @subhamsaha5061 4 роки тому

    This Video came at the right time for me ... Thanks, I will surely try them.

  • @cokifernandez2601
    @cokifernandez2601 4 роки тому +1

    Gracias Matias, muy buenos consejos siempre 👍

  • @maimohamed3590
    @maimohamed3590 4 роки тому +2

    The animation in the beginning too, bravo😍👌✨

  • @ShivKachiwala
    @ShivKachiwala 4 роки тому +1

    Great knowledge!! Keep making such videos!

  • @daniellesharples2036
    @daniellesharples2036 4 роки тому +1

    Thank you for this!!!

  • @Angelmarfie
    @Angelmarfie 4 роки тому +1

    Thank you . I need this ❤️ God bless your channel 🙏

  • @susanneaubert8907
    @susanneaubert8907 2 роки тому

    this was so funny and relatable!! and helpful. thank you for this video

  • @raffyramirez3066
    @raffyramirez3066 4 роки тому

    Great advice! Definitely helped me feel validated and navigate my own experiences, and not just resorting to feeling dumb in conversations!

  • @mikkelmelby
    @mikkelmelby 4 роки тому +1

    i can visualize this working veery well, thankyou xD

  • @blem1.1
    @blem1.1 4 роки тому

    Yea before this post, I've been bothered about my introvert nature affecting my business life , was planning on enrolling for self development + im trying now to be more out there, trying to talk to random strangers and it's easier when I don't think about it and just speak but...m

  • @Mirror2You
    @Mirror2You 4 роки тому +1

    Good Morning 😃 and yesss

  • @HotelSeptember
    @HotelSeptember 4 роки тому +1

    Thank you Matthew!

  • @AD-Dom
    @AD-Dom 4 роки тому

    Practice, practice, practice, practice, practice, practice, practice, practice, practice, and practice.

  • @adeshinostanleyademola869
    @adeshinostanleyademola869 4 роки тому +1

    Thank you, Matthew

  • @realcyb0rg206
    @realcyb0rg206 4 роки тому

    Yesterday I watched Celeste Headley's TED Talk about '10 ways to have a better conversation' , even before I saw this vid. What a coincidence that the same reference cake across in this vid

    • @thefutur
      @thefutur  4 роки тому

      law of attraction at work.

  • @DenokLestari
    @DenokLestari 4 роки тому

    love this tips, and the intro, and you, Mat ! ^_^ thankyou for sharing :)

  • @AndyEardley
    @AndyEardley 4 роки тому +1

    Genuinely helpful, thank you.

  • @EnjoytheRideTV
    @EnjoytheRideTV 4 роки тому

    This video hits too close to home. Thanks for your thoughts on this!

  • @RiderManDelhi
    @RiderManDelhi 3 роки тому

    Thank you brother, love from India ❤

  • @crunchycar
    @crunchycar 4 роки тому +1

    1. Slow down your thoughts and speech. Resist the urge to respond right away. Extra seconds of silence might allow the conversation to go deeper
    2. There's nothing wrong with saying "I don't know." You don't have to have all the answers. Transparently say that you're collecting your thoughts, and when you have, do the same to re-enter the conversation.
    3. Be genuinely curious. Ask more questions after actively listening

  • @TimConley
    @TimConley 4 роки тому

    Got to give a shoutout to the designer(s) doing the thumbnails lately. Seriously dope.

    • @thefutur
      @thefutur  4 роки тому +1

      this one is all matt.

    • @TimConley
      @TimConley 4 роки тому

      @@thefutur 🔥

  • @austinsabado921
    @austinsabado921 4 роки тому

    Wow thank you Matt for this!

  • @virgilhorghidan7496
    @virgilhorghidan7496 4 роки тому

    Thank you for these insights Matthew, I sooo needed this! Most of my clients are remote and during calls it can get even more awkward. It feels harder to get ideas across and conversations feel dry. Any tips for that?

  • @priyankahegde9680
    @priyankahegde9680 2 роки тому

    Very helpful and this gave me instant results 😌 thanku so much

  • @irenebirgita
    @irenebirgita 4 роки тому

    I need this badly!!! Im so terrified of speaking to client

    • @irenebirgita
      @irenebirgita 4 роки тому

      @@MatthewEncina thankyou for uploading this and give me some insight 😊

  • @bpmotion
    @bpmotion 4 роки тому +1

    Really nice serif typeface you're using in the titles.

  • @aaliyahsherie
    @aaliyahsherie 4 роки тому

    Thank You For This! ❤️👏🏽

  • @easyluckable
    @easyluckable 4 роки тому +1

    Gold

  • @yutsiyutischi8889
    @yutsiyutischi8889 3 роки тому +1

    The intro of the video was influenced by 'The School of Life' or at least I felt so

  • @artsim5977
    @artsim5977 2 роки тому

    Thank you so much

  • @onan.o2308
    @onan.o2308 4 роки тому

    i love this

  • @dodifferent_co
    @dodifferent_co 4 роки тому +133

    Lesson 1 - Slow down and get in sync.
    Your mouth isn’t as fast as your brain. Avoid filler words: like, you know, umm, kinda. You can tackle this by slowing down the cadence of your speech so that you can collect your thoughts before they leave your mouth. It’ll help you speak clearer and more confidently.
    - How to slow down: Exercise 1 - Speak in small bursts
    - Try speaking in small bursts without using filler words in between.
    - Take your time, find the rhythm that syncs with how you process your thoughts
    - How to slow down: Exercise 2 - Allow for silence
    - Don’t fill in silence with meaningless responses (like, you know)
    - When talking to someone count to 3 seconds (or more) before responding to somebody. This will allow for the conversation to go deeper.
    - Slowing down helps you gain control the pace of the conversation
    Lesson 2 - You don’t need to have all of the answers. There’s nothing wrong with saying I don’t know.
    Don’t feel pressured to always respond without a clear thought. It takes a while to process what’s being said with any job that requires critical thinking. Stop responding right away, say this instead “You know what? I’m not sure yet. I’d like to collect my thoughts on this.” This removes the pressure off of you and it gives you permission to think. Once you’re ready to speak, say “I’ve collected my thoughts. I’d like to share them before we move on.” It’s better to be transparent on how you’re processing things in real time, people will be okay with it and it creates a safe space to open the conversation. Big problems take time and space to understand and work through.
    Lesson 3 - Be genuinely curious and ask more questions
    Don’t go into conversations feeling like you have to say something, instead actively listen to what the other person is saying with genuine curiosity and ask questions rather than answering. By asking questions you remove the pressure to sound smart and to not make the conversation about you. Asking a series of how, why, and what questions helps to invite the other person into the discussion and explore possibilities with you. Your curiosity will help them arrive at their own conclusions and find clarity.
    - Response Exercise: Ask instead of answering
    - During your next conversation resist the urge to answer and respond with a question instead. One thing that digs deeper into the last thing they just said. Forget about your agenda and what you want to add to the conversation.
    - Be generous and be curious

    • @teddywaira9975
      @teddywaira9975 4 роки тому +8

      The one guy that everyone in class wants to borrow notes from 😂😂

  • @RJ-ir9pj
    @RJ-ir9pj 4 роки тому +76

    There is something about Matthew Encinas voice that is so soothing

  • @RandomRumor
    @RandomRumor 4 роки тому +49

    Matt, I can’t thank you enough for making this content. I feel that our industry is never easy for introverts and has always favoured the loudest and quickest thinkers in the room. So much so that we often try to fit into the extrovert’s mould in order to be heard and respected. Hearing your stories and perspectives helps me feel confident that there is unique power that I can harness by leaning in to the different way that I think and practicing these habits! Thank you for this - so relatable.

    • @nilsasalgado2777
      @nilsasalgado2777 3 роки тому +1

      such a relatable comment.

    • @emptythoughts3060
      @emptythoughts3060 2 роки тому

      This comment could make me cry. SO DAMN TRUE!!!
      I purposely got into creative because I wasn't a confident speaker, ended up not developing those skills and now that I've been pushed to it , thanks agency life, I feel this. I feel whatever I am is never enough or appreciated because I am not loud and vocal. Workplaces aren't built for introverts, and that's so damn frustrating.
      They say “we’re inclusive”, but they aren't, if half of your people feel the same way.

    • @jaikumarsivalingam
      @jaikumarsivalingam 2 роки тому

      I hear you!

  • @abbichoa145
    @abbichoa145 4 роки тому +40

    when i listen to matthew, i was just like seeing myself on the mirror. Thx as always Mat!

  • @menicabento1749
    @menicabento1749 4 роки тому +28

    Matthew's content is a must in education because each different type of leader requires custom tools. There are many tips for extroverted hyper-active leaders out there, but not many valuable tips on leadership like Matthew's, all his professional tips I find insightful.
    I am grateful that you share and teach us your ways!
    P.S. Your approach in making these videos is well-chosen, considering that it feels very personal and genuine, so it adds to better learning.

  • @TheLionrazor
    @TheLionrazor 4 роки тому +21

    Lifesaver. Always appreciate your advice, as I was also a wallflower growing up. Just hit a rough patch today, where my weak communication skills really stuck out. I had an task, but had trouble getting in sync with my boss and the client. Usually this was a quick and simple task to execute, but I ended up stumbling over these three exact things you mentioned.
    Have only been in the industry for a short time, and was struggling to come up with actionable ways to become more comfortable in conversation after what I've experienced. Once again, grateful to see advice coming from a similar place.

    • @user-eu9ht5me5j
      @user-eu9ht5me5j 4 роки тому

      Same bro, just had my awkward client call last week. The video pretty much answered my anxiety. good work@@MatthewEncina. Will look at the book.

  • @greenviewmedia6186
    @greenviewmedia6186 4 роки тому +15

    I've definitely admired Chris and Matthew's abilities to communicate; so hearing they are more naturally introverted has definitely given me hope in this area! Thanks for this!

  • @ryuji_chua
    @ryuji_chua 4 роки тому +9

    Very helpful as usual! As someone who grew up insecure and shy, saying "I don't know" and listening have really helped me communicate more effectively. The intro sequence was beautiful and relatable. I found the demos very useful too. The lessons you share are always helpful, and the slick visuals make them all the more memorable. Personally, I would love to see behind the scenes for one of these videos! What intrigues me the most is your writing process and the animated sequences. Keep on being awesome! I appreciate you ♥️

  • @sl9286
    @sl9286 4 роки тому +4

    That first 57 seconds triggered my anxiety. That's been my story one too many times.

  • @cindyrecile4923
    @cindyrecile4923 4 роки тому +3

    Love this. Such good advice. Thank you.

  • @jenardvdevera
    @jenardvdevera 4 роки тому +9

    Hoping for more interesting and inspiring content. This topic really means a lot to me. Thank you Matthew Encina and the rest of The Futur ❤

  • @akashchoudhary5736
    @akashchoudhary5736 4 роки тому +22

    I used to stammer and these techniques were thaught to us in the speech therapy sessions.

    • @thefutur
      @thefutur  4 роки тому +2

      Are there any other lessons or exercises you could share with us?

    • @akashchoudhary5736
      @akashchoudhary5736 4 роки тому +7

      @@thefutur Sometimes when rate of speech ( words per second/minute) goes really high people starts to jumble up the words, to rectify it whenever u feel dat ur rate of speech is going up just count 1 on ut finger then say the word, then count 2 on ur finger then say next word. It really helps to slow down and makes words clearer.
      Have I made myself clear ??

  • @king0vdarkness
    @king0vdarkness 2 роки тому +2

    I have a slightly different problem... when someone's speaking to me, sometimes something they say resonates with me and I start thinking about that thing and imagining a scenario, but while I'm doing that the other person is continuing to talk and I have no idea what they've just said... I also, used to have an insane hyper-focus on a task but now I'm hugely scatterbrained and can't focus on one thing, how do I change this? My strategy at the moment is to set a 1hr timer to focus (but I still sometimes suddenly get another thought and switch tasks).

  • @TheAshGuard
    @TheAshGuard 4 роки тому +6

    One of the best videos lately out there. It's hard to get your thoughts out there and yet, so smart to slow down a little bit. Thank you Matt!!

  • @GrowWithWill
    @GrowWithWill 4 роки тому +1

    If you want to be more confident, show up having done your research and be ready to provide value in some way. It’ll show your client you’re serious about getting them results and here to help them, not you.

  • @PierreKleinhouse
    @PierreKleinhouse 4 роки тому +1

    Great video with some really useful tips! thanks!

  • @danielndrssn
    @danielndrssn 4 роки тому +5

    Matthew could honestly teach anything and I would listen. Love his honest and straight to the point style of story telling. Every video is a joy!

  • @TechWithSean
    @TechWithSean 4 роки тому +1

    Helpful

  • @MrDogyesiam
    @MrDogyesiam 4 роки тому +3

    Getting 'School of Life' vibes from the video. Amazing!

  • @111nikec
    @111nikec 4 роки тому +4

    Good stuff, thank you for this! Will definitely come handy in "the futur" once I get a job as a graphic designer :)

  • @marioronci5338
    @marioronci5338 4 роки тому +1

    Lol I’m the exact opposite, yknow , haha I went to the far section of extroversion when I started making vlogs , maybe I’ll try some of these speech tips in my next videos

    • @thefutur
      @thefutur  4 роки тому +1

      give it a try Mario.

    • @marioronci5338
      @marioronci5338 4 роки тому

      Matthew Encina i have a lot of filler words , silence is seldom although I use not much as I think I could, but it’s definitely the filler words , Yknow, right, basically etc. it doesn’t seem to affect the communication but it’s always good to get better at speaking

  • @loony5174
    @loony5174 3 місяці тому +1

    This like a Ted Ed episode. Beautiful ❤️

  • @elaineycho
    @elaineycho Рік тому +1

    good video. you sound like jason mendoza from the good place :)

  • @shumailrizvi7625
    @shumailrizvi7625 4 роки тому +1

    Love you Matthew, please share the second episode of your portfolio ❤❤

  • @teavetyskova
    @teavetyskova 6 місяців тому +1

    Thank you so much for this.

  • @keimaye
    @keimaye 4 роки тому +2

    Ha! This video is perfect - it can take an entire age for me to form coherent sentences. The words make sense in my head, then get all jumbled when I speak, then I'm conscious about the fact it's jumbled and then -
    A mess.

    • @keimaye
      @keimaye 4 роки тому

      @@MatthewEncina Great tip! Thankyou. Especially helpful as I've started a podcast recently! If I had a penny for every "erm" haha. Love all of these videos, thankyou for posting this.

  • @DhanushRajGN
    @DhanushRajGN 2 роки тому +1

    Thank you Matthew

  • @victoriaalli-johnson3805
    @victoriaalli-johnson3805 4 роки тому +1

    Thank you for this ❤️🙏

  • @donskawin6657
    @donskawin6657 4 роки тому +2

    Thanks Matthew, we introverts can relate to those for us creepy situations. Love your visual style!

  • @arshaady1615
    @arshaady1615 4 роки тому +1

    I love the font of the titles.

  • @anniekaniu1020
    @anniekaniu1020 4 роки тому +1

    Thank you for taking the time to make this video for us Matthew. It was so calming and valuable

  • @junyuchen9578
    @junyuchen9578 3 роки тому +1

    I love you, Matthew!