Thank you! I had to factory reset all of my speakers, and then reset my WiFi. During set up each speaker tried to connect to a different t WiFi signal (not mine). It was so frustrating! Finally I was able to get everything connected again.
I have 19 Sonos and Symfonisk pieces around the house (Arc, Beam, Gen 3 subs, Fives, One SLs, Era 100, Symfonisk bookshelf, & Roam). Usually, the software updates are set to Auto and no problems because I use the TV remotes or iPhone airplay for music after the app speaker installation/Trueplay. First time today, two Beams, both Roams, and the kitchen Era 100 fell off the network. The Beams came online after a power reset of the soundbars. I had to do a reset to factory and re-add into my network for the 2 Roams and kitchen Era 100. The living room Arc/sub/Fives and master bedroom beam/sub/Symfonisk had zero issues.
@@mrgold3591 it’s frustrating huh? Sometimes it’s the Sonos at fault and other times it is your network, but ideally you should be able to use your system anytime reliably and to not have to reset anything! Good to hear that you fixed yours 👍
I need a ethernet cable to connect ARC for updates and audio sound, in the past it is remote but after replacement router, I cannot afford to do it.. it is router issue or ARC ?
@@Fanfreddy111 most probably it is the Arc not connected to your new Wi-Fi. Try adding the new network to the Arc while it is connected via Ethernet. If this doesn’t work probably the quickest way to resolve it is to factory restore the Arc and setup again 👍
@@simonmcdonald446 this was supposed to have been fixed in a recent update. Make sure your software is up to date, including the actual app. If it doesn’t come back, hopefully it will soon.
Hi! I have Sonos system (Arc, Sub, Pair of One SL) + TV LG OLED C1 + iPhone 14 Pro Max. When I use my iPhone, AirPlay & Bluetooth devices to show my videos on my iPhone to TV, no sound is coming on TV and speakers. Is there a setting I have to do in order to the sound is coming to my Sonos System when I use from my video on iPhone to my TV? I always use my iPhone to connect to the TV to watch the video I have on my iPhone that I recorded it by AirPlay, but no sound it comes from Sonos System. It looks like sound mute. Thank you!
@@saeedhn12 I don’t think this is a Sonos setting, more likely the auto output setting on your LG TV. Also check the volume on your iPhone is set to about 80% and then adjust the volume using your TV remote.
My Sonos system is going absolutely crazy for some reason I keep unplugging and re-plugging and rebooting the router etc. But dropouts are happening all the time, speakers suddenly go off-line and then it says do you want to add the speaker back a few days later? I feel like having a Sonos garage sale at the moment.
@@pawool that must be frustrating! Are you using Wi-Fi extenders or a Mesh system at all? If so, they must all be set up as the same network. Have you tried connecting an Ethernet cable to one of the Sonos devices?
Tony, have you found a fix to the app asking you to register products that are already registered? I’ve tried everything except asking SONOS to delete my account and starting from scratch. I cannot use 5 out of 7 components and have spent at least 6 hours troubleshooting.
@@airforcex9412 I’ve had that problem a few times and have managed to fix it by force closing the app, rebooting the Sonos, as well as the internet. Sometimes a few times! I hope it resolves itself 🤞
I was told that my Sonos Play5 Gen 1 will not be supported on the S2 app. The Play5 was most expensive, and the Play1 Gen1 is supported but with upgrade via the S2 app.
@@garybanks2339 yes that’s correct. The reason is the Play 1 was a newer design and has the processing power to operate the newer S2 app. The Play 5 was released in 2009 (as the ‘S5’) where the Play 1 was released in 2013.
I am a SONOS lover - and have got friends to buy the same. I have 9 speakers in my house on different levels. This new app has screwed me over - with so much maintenance and long phone-calls. How is that SONOS RELEASED THIS ???? Now to SPLIT different music into different speakers - is a multilayer operation. I'm trying to do this for my wife, as this is just too DIFFICULT !!! Please do some simplification SONOS Team !!! Or give us the old app !!
@@kingkobra1956 if your Bose system is working well then absolutely stick with it. Unfortunately Bose are now a shadow of their former selves and their product range is now tiny. Their issue was minimal product development over more than a decade and were left behind and lost their loyal customer base, mostly to brands like Sonos. A lesson to any company to not trade on past success.
@TechWithTonyAustralia You are absolutely correct and those are my sentiments exactly. I am a fan of Bose but they are content to be stagnant and not innovate. I was seriously contemplating investing into the Sonos ecosystem but with their ongoing myriad of non stop issues that's definitely not going to happen.
@@hoodaguy totally agree, the old app was uncluttered and simple to use. You can’t undervalue real world testing before releasing a new user interface 📲
After this fiasco … it really is a S3 NOT a S2 .. so that’s the biggest lie they have perpetuating. If is not a S3 why did they contemplate under fire from their fans to go back to the previous version ? Never set your device to automatically update unless you know what exactly is being updated from the respected reviewers #patrickspenceresign
Good point, calling it 'S3' is probably more accurate. The launch was an absolte mess, but I have found that most of the issues have now been resolved. Most, but not all, hopefully very soon!
Have you tried factory resetting the Play 1? Also try connecting an ethernet cable, if you havn't already. The new app has been a challenge but I have managed to get all Sonos devices (S2 compatible) to connect.
@@DarshanGanesh-vt3ss Denon have a long history of good quality Hi-Fi products and Sonos have a good range of solutions as well. Both are good, it will come down to is it a single room or an entire home you need to consider. Then choose the one that makes the best for your situation. Both are good in different ways 👍
Thank you! It worked. It was the local network for me. 👏
@@omayrazermeno6119 I’m so glad it helped! The ‘Local Network’ switch has caught out a lot of people. For some it switched off after an update.
Thank you! I had to factory reset all of my speakers, and then reset my WiFi. During set up each speaker tried to connect to a different t WiFi signal (not mine). It was so frustrating! Finally I was able to get everything connected again.
@@peligrok9 that’s great, I’m glad you solved it 👍
I have 19 Sonos and Symfonisk pieces around the house (Arc, Beam, Gen 3 subs, Fives, One SLs, Era 100, Symfonisk bookshelf, & Roam). Usually, the software updates are set to Auto and no problems because I use the TV remotes or iPhone airplay for music after the app speaker installation/Trueplay. First time today, two Beams, both Roams, and the kitchen Era 100 fell off the network. The Beams came online after a power reset of the soundbars. I had to do a reset to factory and re-add into my network for the 2 Roams and kitchen Era 100. The living room Arc/sub/Fives and master bedroom beam/sub/Symfonisk had zero issues.
@@mrgold3591 it’s frustrating huh? Sometimes it’s the Sonos at fault and other times it is your network, but ideally you should be able to use your system anytime reliably and to not have to reset anything! Good to hear that you fixed yours 👍
I need a ethernet cable to connect ARC for updates and audio sound, in the past it is remote but after replacement router, I cannot afford to do it.. it is router issue or ARC ?
@@Fanfreddy111 most probably it is the Arc not connected to your new Wi-Fi. Try adding the new network to the Arc while it is connected via Ethernet. If this doesn’t work probably the quickest way to resolve it is to factory restore the Arc and setup again 👍
My Sonos wont let me add new music folder. I just to have them but I think one of the updates removed them. Can seem to solve this.
@@simonmcdonald446 this was supposed to have been fixed in a recent update. Make sure your software is up to date, including the actual app. If it doesn’t come back, hopefully it will soon.
Hi!
I have Sonos system (Arc, Sub, Pair of One SL) + TV LG OLED C1 + iPhone 14 Pro Max.
When I use my iPhone, AirPlay & Bluetooth devices to show my videos on my iPhone to TV, no sound is coming on TV and speakers.
Is there a setting I have to do in order to the sound is coming to my Sonos System when I use from my video on iPhone to my TV?
I always use my iPhone to connect to the TV to watch the video I have on my iPhone that I recorded it by AirPlay, but no sound it comes from Sonos System. It looks like sound mute.
Thank you!
@@saeedhn12 I don’t think this is a Sonos setting, more likely the auto output setting on your LG TV. Also check the volume on your iPhone is set to about 80% and then adjust the volume using your TV remote.
@@TechWithTonyAustralia Thank you very much for your replying. I did change of the TV setting and the sound is coming from the Sonos speakers.
@@saeedhn12 that’s great! 👍👍
My Sonos system is going absolutely crazy for some reason I keep unplugging and re-plugging and rebooting the router etc. But dropouts are happening all the time, speakers suddenly go off-line and then it says do you want to add the speaker back a few days later? I feel like having a Sonos garage sale at the moment.
@@pawool that must be frustrating! Are you using Wi-Fi extenders or a Mesh system at all? If so, they must all be set up as the same network.
Have you tried connecting an Ethernet cable to one of the Sonos devices?
Tony, have you found a fix to the app asking you to register products that are already registered? I’ve tried everything except asking SONOS to delete my account and starting from scratch. I cannot use 5 out of 7 components and have spent at least 6 hours troubleshooting.
@@airforcex9412 I’ve had that problem a few times and have managed to fix it by force closing the app, rebooting the Sonos, as well as the internet. Sometimes a few times! I hope it resolves itself 🤞
I was told that my Sonos Play5 Gen 1 will not be supported on the S2 app. The Play5 was most expensive, and the Play1 Gen1 is supported but with upgrade via the S2 app.
@@garybanks2339 yes that’s correct. The reason is the Play 1 was a newer design and has the processing power to operate the newer S2 app. The Play 5 was released in 2009 (as the ‘S5’) where the Play 1 was released in 2013.
I am a SONOS lover - and have got friends to buy the same. I have 9 speakers in my house on different levels. This new app has screwed me over - with so much maintenance and long phone-calls. How is that SONOS RELEASED THIS ???? Now to SPLIT different music into different speakers - is a multilayer operation. I'm trying to do this for my wife, as this is just too DIFFICULT !!! Please do some simplification SONOS Team !!! Or give us the old app !!
I have a Bose 900 system and have absolutely zero issues with it, none.
@@kingkobra1956 if your Bose system is working well then absolutely stick with it. Unfortunately Bose are now a shadow of their former selves and their product range is now tiny. Their issue was minimal product development over more than a decade and were left behind and lost their loyal customer base, mostly to brands like Sonos. A lesson to any company to not trade on past success.
@TechWithTonyAustralia You are absolutely correct and those are my sentiments exactly. I am a fan of Bose but they are content to be stagnant and not innovate. I was seriously contemplating investing into the Sonos ecosystem but with their ongoing myriad of non stop issues that's definitely not going to happen.
I'm old enough to remember the halcyon daze when SONOS...just worked.
It shouldn't be this labor intensive.
Really disappointed with the new app. The old one was accessible friendly and this one isn't.
@@hoodaguy totally agree, the old app was uncluttered and simple to use. You can’t undervalue real world testing before releasing a new user interface 📲
After this fiasco … it really is a S3 NOT a S2 .. so that’s the biggest lie they have perpetuating. If is not a S3 why did they contemplate under fire from their fans to go back to the previous version ? Never set your device to automatically update unless you know what exactly is being updated from the respected reviewers #patrickspenceresign
Good point, calling it 'S3' is probably more accurate. The launch was an absolte mess, but I have found that most of the issues have now been resolved. Most, but not all, hopefully very soon!
I hate Sonos!! The new app update made my Play 1 speakers not work!
Have you tried factory resetting the Play 1? Also try connecting an ethernet cable, if you havn't already. The new app has been a challenge but I have managed to get all Sonos devices (S2 compatible) to connect.
AND ?..
Sir Sonos Era 100 Denon 150 Compare Plz Reply 🙏🏻
@@DarshanGanesh-vt3ss Denon have a long history of good quality Hi-Fi products and Sonos have a good range of solutions as well. Both are good, it will come down to is it a single room or an entire home you need to consider. Then choose the one that makes the best for your situation. Both are good in different ways 👍
@@TechWithTonyAustralia 🙏🏻🙏🏻 Thank you Sir 🙏🏻👍🏻🥰 Good afternoon