Record needs to introduce better quality control. Bought 2 ss16v scroll saws and within a week of having the first one the arm came loose away from the motor, the second one happened within half an hour of use. Also bought an AC400 air cleaner, the remote works intermittently despite changing the batteries and checking connection multiple times. My father was a big believer in the brand, but I think using generic platforms has drastically decreased reliability.
Hello, thank you for your comment. We’re sorry that you have experienced some difficulty, if you haven't already, please contact us so that we can help resolve your issues. To do so, please call 01246571020 and ask for our technical team or email technical@recordpower.co.uk. Your Record Power products may be covered under warranty depending on the date of purchase. Best Wishes, Record Power.
Hi, thanks for the nice video. I also didn't see how you set the fence at 90° to the surface of the table. I have the saw exactly at 90°, but the fence is slightly off.
Hi Albert, thank you for your comment. Please contact our Technical Support Team on 01246 571 020 (and select option 2) or email technical@recordpower.co.uk. Best Wishes, Record Power.
Hi Brian, thank you for your comment. Unfortunately, the blade guides on the BS350S cannot be upgraded to those used on our SABRE Range of Bandsaws at the moment. Best Wishes, Record Power.
I realize this is late, but if you don't mind voiding the warranty your BS350 or BS350S, you can fit similar guides made for the Rikon 10-324 and 10-325. I upgraded my BS350S with this kit, and it works great. I had to enlarge the opening in the frame for the lower blade guides to match the opening in the Rikon bandsaws.
What is the point of having a wiper at each end when in fact only one touches the table and adds to the setup time? Why not put the second wiper in a position where it also touches the table?
Hi Dennis, thank you for your comment. The wiper is fitted to aid smooth movement over the T-slots at the far end, preventing a catch at the top end as it is moved over. This is the reason for fitment so when you reverse the fence to the opposing side of the blade, the other wiper comes into use. For further information, please give our experts a call on 01246 571 020 (and select option 2) or email technical@recordpower.co.uk. Best Wishes, Record Power.
Hi Daniel, thank you for your comment. We are currently looking at late June/ early July time before new stock will become available. Best Wishes, Record Power.
Hi Ann, thank you for your comment. Please contact our technical support team on 01246 571 020 or email sales@recordpower.co.uk, and the team there will be able to help and support you in your enquiry. Best Wishes, Record Power.
Hi,
Thank you (again) for your nice video.
Always happy to see a new one.
Keep it safe, it is not over yet.
Willy from Belgium.
😷😷😷
Hello, thank you for your kind feedback and continued support. Best wishes and stay safe, Record Power.
Nice Video, thumbs up 👍😀
Record needs to introduce better quality control. Bought 2 ss16v scroll saws and within a week of having the first one the arm came loose away from the motor, the second one happened within half an hour of use. Also bought an AC400 air cleaner, the remote works intermittently despite changing the batteries and checking connection multiple times. My father was a big believer in the brand, but I think using generic platforms has drastically decreased reliability.
Hello, thank you for your comment. We’re sorry that you have experienced some difficulty, if you haven't already, please contact us so that we can help resolve your issues. To do so, please call 01246571020 and ask for our technical team or email technical@recordpower.co.uk. Your Record Power products may be covered under warranty depending on the date of purchase. Best Wishes, Record Power.
Hi, thanks for the nice video.
I also didn't see how you set the fence at 90° to the surface of the table.
I have the saw exactly at 90°, but the fence is slightly off.
Hi Albert, thank you for your comment. Please contact our Technical Support Team on 01246 571 020 (and select option 2) or email technical@recordpower.co.uk. Best Wishes, Record Power.
Can the Blade guides on a bs 350 Be upgraded to the same as the Sabre 350 ?
Hi Brian, thank you for your comment. Unfortunately, the blade guides on the BS350S cannot be upgraded to those used on our SABRE Range of Bandsaws at the moment. Best Wishes, Record Power.
Well that’s unfortunate, can’t afford a new bandsaw.
I realize this is late, but if you don't mind voiding the warranty your BS350 or BS350S, you can fit similar guides made for the Rikon 10-324 and 10-325. I upgraded my BS350S with this kit, and it works great. I had to enlarge the opening in the frame for the lower blade guides to match the opening in the Rikon bandsaws.
What is the point of having a wiper at each end when in fact only one touches the table and adds to the setup time? Why not put the second wiper in a position where it also touches the table?
Hi Dennis, thank you for your comment. The wiper is fitted to aid smooth movement over the T-slots at the far end, preventing a catch at the top end as it is moved over. This is the reason for fitment so when you reverse the fence to the opposing side of the blade, the other wiper comes into use. For further information, please give our experts a call on 01246 571 020 (and select option 2) or email technical@recordpower.co.uk. Best Wishes, Record Power.
When are you going to have some stock in?
Hi Daniel, thank you for your comment. We are currently looking at late June/ early July time before new stock will become available. Best Wishes, Record Power.
Why my saw stops when cutting 40 mm
Hi Ann, thank you for your comment. Please contact our technical support team on 01246 571 020 or email sales@recordpower.co.uk, and the team there will be able to help and support you in your enquiry. Best Wishes, Record Power.