Mastering Operational Health for Engineering Leaders - Iccha Sethi - NDC London 2024

This talk was recorded at NDC London in London, England. #ndclondon #ndcconferences #developer #softwaredeveloper
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In the ever-evolving landscape of technology, operational health isn't just a checkbox; it's a crucial aspect of business success. This critical importance extends across the entire organization, with every individual playing a role.
This talk is focussed on walking through what an Operational Health Maturity Model looks like, what its different aspects are - availability, SLOs, data and metrics, people, process, etc.. And then dives deeper into a power tool called Operational Review you can leverage at different levels of the organization, its potential pitfalls and how to avoid them. I will be sharing war stories and experiences of how I have watched different companies I have worked at go through this maturity journey both as an engineer and an engineering leader. You will walk away from this talk with tips and tricks and ideas on how you can adapt and leverage this for an organization of any scale and size.