Help my turbo new actuator is logging faults

Why is my recon turbo actuator logging software faults. Is it bad out of the box? Is the wrong part number actuator in the wrong box? Could it be the firmware in the actuator has a problem. Could the ecm calibration be causing all this. Lets see how this was handled and the customer back on line ASAP.
This is not a very common problem. In fact it is quite rare these days but it can happen once in a blue moon and it was our turn to see that blue moon.