Celebrating 25 Years of Excellence - The Evolution of the EFQM Excellence Model

The 9 box model is the most recognisable symbol of EFQM. Initially it was developed by a group of experts from academia and industry; the Theoretical and the practical... The result of years of research and development was the 9 box framework that still forms the heart of the EFQM Excellence Model.

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Thomas Gary Clark Robert Thomas James

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Garcia Thomas Davis James White William

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Martin Scott Jones John Garcia Barbara

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Perez Steven Walker Jeffrey Martin Elizabeth

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Davis Nancy Martinez Matthew White Jessica

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White George Martin Scott Martin Sharon