Setting up for success with Zendesk QA: Core functionality

✅ Setting up for success with Zendesk QA: Core functionality
👉 Learn more about Zendesk QA: zdsk.co/4e1TWRd
💡 Explore the core functionalities of Zendesk QA and learn how to navigate the platform and set your account up for success.
⏳ Timestamps:
00:10 - Navigation of Zendesk QA
03:15 - User management, groups & bots
06:12 - Creating a workspace
08:53 - Creating a scorecard
20:32 - The conversation view explained
24:36 - Reviewing a conversation
27:25 - Finding critical cases to review with filters
31:45 - Assignments explained
35:50 - Creating an assignment
41:10 - Viewing results in the dashboards
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