I do wonder if they could firmware update the earbuds to support single tap (with the option to toggle it on and off), my only gripe with them right now. Gaming mode while using LDAC would be definitely much more difficult to implement since Bluetooth 5.2 (chipsets and bluetooth connection overall) doesn't quite cut it yet, tech wise.
I think I will have to return these earbuds because I bought them on Monday and I can’t active anc and transparency mode by holding the touch button as instructed in the manual. I have reset the earbuds by placing both earbuds in the case and triple clicking the button on the case and I still can't activate anc or transparency mode.
What is the problem, my right earbud doesn't react on any touches, only left one and i cannot turm transparency or anc modes. Its always texting me "failed to set up". I did reset 10 times and tried different phones, but nothing helped me tonsolve this problem. Sorry, its a return.
Hi there, thanks for your comments and so sorry for your inconvenience. Please contact us at globalservice@1more.com for further technical assistance with more details about your issues.
@@bigguschungus968 Hey there, please remove the app, download the latest 1MORE MUSIC app and try to connect again. :) If you need further help, please feel free to contact us, email - support@1moreusa.com
I can't get them to pair they charge but don't pair to my Samsung s22 ultra. I tried the troubleshooting process and still nothing. I tried to contact and got no answer so this is a return.
Hi there, normally, our CS team will get back to you within 24h, recently, it may take a little bit longer since we released new products. Please contact us again if you haven't got feedback. (CS: globalservice@1more.com or support@1moreusa.com)
I do wonder if they could firmware update the earbuds to support single tap (with the option to toggle it on and off), my only gripe with them right now.
Gaming mode while using LDAC would be definitely much more difficult to implement since Bluetooth 5.2 (chipsets and bluetooth connection overall) doesn't quite cut it yet, tech wise.
I think I will have to return these earbuds because I bought them on Monday and I can’t active anc and transparency mode by holding the touch button as instructed in the manual. I have reset the earbuds by placing both earbuds in the case and triple clicking the button on the case and I still can't activate anc or transparency mode.
What is the problem, my right earbud doesn't react on any touches, only left one and i cannot turm transparency or anc modes. Its always texting me "failed to set up". I did reset 10 times and tried different phones, but nothing helped me tonsolve this problem. Sorry, its a return.
Urgent - when do you release an update to the application? Custom equalizer not working.
Hi there, thanks for your comments and so sorry for your inconvenience. Please contact us at globalservice@1more.com for further technical assistance with more details about your issues.
the best!
I lost 1 of my earbuds how do I find it?
Cool~
can these buds be updated anywhere in the world? i buy comfobuds pro but never get the option to firmware upgrade the buds in the app....
Hi there, the ComfoBuds pro are not supporting firmware upgrade.
My Evo buds are not appearing in the 1more app so I can't update them
@@bigguschungus968 Hey there, please remove the app, download the latest 1MORE MUSIC app and try to connect again. :) If you need further help, please feel free to contact us, email - support@1moreusa.com
👍👍👍
I can't get them to pair they charge but don't pair to my Samsung s22 ultra. I tried the troubleshooting process and still nothing. I tried to contact and got no answer so this is a return.
Hi there, normally, our CS team will get back to you within 24h, recently, it may take a little bit longer since we released new products. Please contact us again if you haven't got feedback. (CS: globalservice@1more.com or support@1moreusa.com)
How to reset the evo