How does Contact Center AI Work? (extended version)

Looking to improve the customer experience? In this video, we're going into a deeper dive of Google Cloud's Contact Center AI technology and how it works! Check it out to get all the details about the components of Contact Center AI and how they fit together.
Check out Contact Center AI → goo.gle/2Utp3Oc

[@MrDottyrock]

Does this integrate with current telephony systems like InContact? or Is it a full-blown telephone system itself?

[@rajaraja-kq1ig]

1.How to route the virtual agent on going call to real agent with all the virtual agent and user conversation ? Is there is any console in Google cloud platform for real agent monitoring with insight ....2.how to get all the conversation of user and virtual agent to show off while transfer call to real agent in dailogflow phone gateway,3.then how to route chat from virutal agent to real agent with privious conversation and if real agent give reply it will recive by user ....

[@neilpapier7384]

This AI assistant is there to learn from humans so it can eventually replace.

[@conswelajohnson4507]

true human replacement