Make Your SLA Data BEAUTIFUL With These Power BI Tricks
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- Опубліковано 10 лют 2025
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Service Level Management Dashboard - SLA Excel Analytics
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Optimize your service delivery and customer satisfaction with the Service Level Management (SLA) Dashboard, a comprehensive Excel Dashboard developed by Other Levels. This dashboard empowers organizations to monitor, analyze, and improve their SLA performance, ensuring operational excellence and customer-centric results.
Comprehensive SLA Analysis
Track and evaluate key SLA metrics with features like Pending Complaints Cases within SLA, Non-Complaints Cases within SLA, and the overall SLA Percentage. The dashboard also provides a Year-to-Date SLA Performance overview, helping teams assess compliance trends over time.
Customer-Centric Insights
Measure customer sentiment with integrated KPIs, including Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Dive into feedback types, enabling targeted improvements for better service delivery.
Dynamic Case Management
Visualize and manage your case data effectively. Features like Current Case Status, Resolved Cases Percentages, and Pending Cases provide real-time updates, while data segmentation by sectors, regions, and branches offers detailed insights. The dashboard highlights top five issues with a comparative analysis of the current month vs. the previous month, giving you a clear path for improvement.
Interactive and Easy to Use
With monthly slicers and dynamic filters, the dashboard allows users to customize views effortlessly. Whether analyzing received cases per month or evaluating regional CES scores, the interface adapts to your focus.
Designed for Excellence
Tailored for organizations aiming to maintain high service levels, this Excel Dashboard by Other Levels provides actionable insights to refine processes and enhance customer trust. Elevate your SLA management with this powerful analytics tool.
Key Features
Pending Complaints cases within SLA
Pending Non Complaints cases within SLA
Service Level Management SLA Percentage
Year to date SLA
Total of Received Cases
Customer Satisfaction (CSAT)
Customer Effort Score (CES)
Net Promoter Score (NPS)
Current Cases Status
Resolver Cases percentages
Pending Cases
Received Cases per month
Received Cases per Quarter
Feedback Type
Cases by Sectors
Banking With Branches and Online
Top Five Issues with comparison showing Current Month vs Previous
Received Customer Effort&Score (CES) by Regions
Received Cases by Regions
Monthly Slicer
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#Excel #Dashboard #Service_Level_Management
Hey, thanks for the great dashboard!
How did you insert the minimum/maximum in the "Received Cases" graph? There is a cut around 31:04 and afterwards it's there. Maybe you can give a brief explanation because I'd like to implement a dynamic minimum/maximum in my graphs :)
You can just add column to defined Maximum, and other one to defined the Minimum values, then select all columns and insert line chart, fill the (marker) of minimum line with red and for the max with green.
Please contact us if you want any support
Beautiful work.
Thank you Sayed! Cheers!
It would have been so great, if you had included your voiceover...
You would have been more than 100k then. *Literally!!!*
Thank you for your suggestions NK Appreciated,
But we show a Full explanation for each detail.
@@OtherLevels Yeah sure you do that,
But voice develops great attention of viewers to the video which resists them to leave.
I would tell you the truth.
The final result from your video is totally amazing, but without voice, it is hard for any normal person to stick to your video for even more than 1 minute, until he is eagerly waiting for your videos, want to learn the stuff, know you personally,
you got my point right!!
We will try to our best to do it soon, Thanks NK
@@OtherLevels 😄
Also one more request if you can tell me few more channels which would help me do the same stuff which you do.
Like The Office Lab, Excel for Freelancers, etc.
Please tell if you know any!
Thanks in advance!
Thanks for your time doing this… Very helpful… How did you include the monthly filter for all Dashboard items? Just like the end of the video
Thank you Pedro Glad it was helpful! we did that using the connection, Just right-click on the slicer and choose connection then select the pivot tables with which you need to connect the slicer with.
Enjoy our playlist to learn more about it:
ua-cam.com/play/PLxuBYEpUjhDuAfwWMEgnYirso6UXMzPB9.html
This is great content. I am building a similar dashboard to fit my project. Please advise what is the formula used in your Dashboard worksheet for Columns P to AA. Please help!!!! :)
Great! Thanks!
Thank you very much
So beautiful
Thank you so much
amazing!!!
excel?????????????