Process Management 101: The Secrets of Efficient and Engaging Processes

Level-up Engineering Podcast episode 74: Process Management 101: The Secrets of Efficient and Engaging Processes - Interview with Rod Garcia (VP of Engineering, Slack)
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In this interview we're covering:
- Process management 101
- Creating engaging processes
- Making sure your processes work
- Common mistakes in process management
- Automating processes at Slack
- Creating more efficient and engaging processes - Storytime
Excerpt from the interview:
"We often feel the need to balance every confusing behavior with a process. The outcome isn’t great because a process doesn’t improve human behavior. Instead of processes, behavior problems can be solved by coaching conversations or retrospective team meetings.
Processes enable us to collaborate much easier, but it’s the trust among teammates that powers the process. These two aspects have a snowball effect: when the challenges in behavior continue despite having a process in place, the team gets frustrated, which causes even more problems, so they introduce additional processes. It becomes a slippery slope, and it doesn’t help teams to do their work effectively."