Accessibility for all, module 1: Introduction and sensitivities

Accessibility for all is a comprehensive suite of training videos designed to instruct transportation personnel on how to assist persons with disabilities.
Please see transcript below
Learn more at www.otc-cta.gc...
Transcript
My name is Richard Marsolais, and this is my guide dog Smithers.
I was born with retinitis pigmentosa, which is a progressively degenerative illness, which caused my vision to slowly deteriorate.
Most people who are considered legally blind or partially sighted, have some vision. I try not to let my disability stand in my way. Currently, I am training for a marathon this spring. I run with a human guide who warns me of obstacles and tells me what's going on. But because I rely on somebody else to be my eyes, communication is extremely important.
Some people like to lump us all together as 'the blind.' I prefer when people refer to us as a person who is blind or a person who is partially sighted, as I. I am a person first.
My name is Carole Willians and I have a profound biological hearing loss. It's the result of an accident when I was four years old. I basically fell on my head on a cement floor and damaged both of my cochleas. But I call myself hard of hearing because I use a lot of other strategies, like people who are hard of hearing, such as speech reading. I wear a hearing aid on my right, I wear a cochlear implant on my left - I'm very happy about that - and the two combined have really helped me to hear the world around me much better. Also, there's a lot of little problems that come with being hard of hearing that people are not always aware of. For example, I do have balance problems... many of us do. Others have tinnitus, which is kind of noise in the ears that we can have.
So all of this makes it difficult sometimes and we can be a little less steady on our feet, especially in the dark when we can't orient ourselves as well. So, that's a little bit about what hearing loss is like. Very often people could say that I'm deaf and dumb, or that I'm hearing impaired. Those are things that I don't like to hear. I really am a person first. So I'm a person and I'm hard of hearing. So I'm a person who is hard of hearing - that is the best way to describe what I am.
My name is Richard Ruest. I've been disabled for about 24 years now.
It was from a fall, 24 years ago I fell off a garage roof where I broke my neck. I became a quadriplegic, which means that my arms and legs are both affected, and I don't have any control of my arms, so I've lost a lot of ability to do things.
My wheelchair is all ordered for me alone... its all custom made for me. It's part of my environment, my little bubble if you want to call it. It is the way that I actually go around. I don't like people to touch it, in the sense that it is part of my environment, so ... very important for me.
I like that people always put the person first, so I am a person with a disability. One of the things that I don't like is people always referring to me as somebody who is a cripple, a handicap, or somebody that cannot do things for himself. I personally don't like that.